Gateway E-295 C Manual

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13Remove the four screws that secure the hard drive to 
the hard drive bracket.
14Remove the bracket from the old drive.
15Insert the new drive into the bracket, label side up, so 
the screw holes line up.
16Replace the four screws that secure the bracket to the 
drive.
17Slide the new hard drive into your convertible 
notebook, then replace the screw that secures the hard 
drive to your convertible notebook.
18Replace the hard drive bay cover, then tighten the cover 
screws.
19Insert...

CHAPTER8: Upgrading Your Notebook
114 

CHAPTER9
115
Troubleshooting
•Safety guidelines
•First steps
•Troubleshooting
•Telephone support 

CHAPTER9: Troubleshooting
116
Safety guidelines
While troubleshooting your convertible notebook, follow 
these safety guidelines:
•Never remove the memory bay or hard drive bay cover 
while your convertible notebook is turned on, while the 
main and optional multibay batteries are installed, and 
while the modem cable, network cable, and AC power 
adapter are connected to your convertible notebook.
•Make sure that you are correctly grounded before 
accessing internal components.
•After you complete any...

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•If the convertible notebook will not turn on, try turning 
it on with the convertible notebook plugged in and the 
main and optional multibay batteries removed, then try 
turning the convertible notebook on with the 
convertible notebook unplugged and the batteries 
installed.
•If a peripheral device (such as a keyboard or mouse) 
does not work, make sure that all connections are 
secure.
•Make sure that your hard drive is not full.
•If an error message appears on the screen, write...

CHAPTER9: Troubleshooting
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Digital pen
The convertible notebook does not respond to the digital 
pen
•You are not using the correct pen. Use only digitizer 
pens sold by Gateway for your convertible notebook. 
The convertible notebook does not respond to other 
tablet pens or plastic pens.
The pen tip does not line up with the pointer when you tap 
the screen
•The digital pen and display need recalibrating in both 
Landscape and Portrait mode. For instructions on 
recalibrating your digital pen, see...

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You see a “Non-system disk,” “NTLDR is missing,” or “Disk 
error” error message
•Eject the diskette from the diskette drive, then press 
ENTER.
•Make sure that the diskette you are using is 
IBM-compatible.
The diskette drive status indicator is lit continuously
•Remove the diskette from the drive. If the indicator 
stays on, try restarting your convertible notebook.
Display
The screen is too dark
•Adjust the brightness using the system keys or Windows 
Mobility Center. For more...

CHAPTER9: Troubleshooting
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The display is blank
•Adjust the brightness using the system keys or Windows 
Mobility Center. For more information about adjusting 
the brightness, see “Adjusting brightness” on page 44.
•Make sure the convertible notebook is not in Sleep or 
Hibernate mode. Press the power button.
•The convertible notebook may be sending its display to 
an external monitor or projector. Press FN + F4 several 
times to toggle through the LCD panel, an external 
monitor or projector, or...

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An audio CD does not produce sound
•Make sure that the CD label is facing up, then try again.
•Some music CDs have copy protection software. You 
may not be able to play these CDs on your convertible 
notebook.
•Make sure that the volume control on your convertible 
notebook is turned up. For more information about 
using your volume control, see “Adjusting the volume” 
on page 47.
•Make sure that the Windows volume control is turned 
up. For instructions on how to adjust the volume...

CHAPTER9: Troubleshooting
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You cannot eject a CD or DVD
Your convertible notebook must be turned on to remove CDs 
and DVDs. If you do not want to turn on your convertible 
notebook, manually eject the disc by inserting an opened 
paper clip into the manual eject hole. For the location of the 
manual eject hole, see “Using a CD or DVD” on page 55.
Ethernet
Ethernet troubleshooting is covered under “Networks (wired)” 
on page 133.
File management
A file was accidentally deleted
•Recover the file from...