Gateway E-295 C Manual

www.gateway.com
123
Hard drive
You see an “Insufficient disk space” error message
•Delete unnecessary files from the hard drive using Disk 
Cleanup. For instructions on deleting unnecessary files, 
see “Deleting unnecessary files” in your online User 
Guide.
•Empty the Recycle Bin by right-clicking or 
button-tapping the Recycle Bin icon, then clicking or 
tapping Empty Recycle Bin.
•Save your files to another drive. If the hard drive is full, 
copy any files not regularly used to backup media, then...

CHAPTER9: Troubleshooting
124
Internet
You cannot connect to the Internet
•If you are using a dial-up modem, make sure that the 
modem cable is plugged into the modem jack and not 
the Ethernet network jack. For the location of your 
modem jack, see “Right” on page 8.
-OR-
If you are using a cable or DSL modem, make sure that 
the modem cable is plugged into the Ethernet network 
jack and not the modem jack. For the location of your 
network jack, see “Left” on page 7.
•Make sure that you do not have a...

www.gateway.com
125
•The complexity of graphics and multimedia on Web 
pages
•Having multiple Web browsers open, performing 
multiple downloads, and having multiple programs 
open on your convertible notebook
People are sending you e-mail messages, but you have not 
received any mail
•Click or tap the receive button in your e-mail program.
•Make sure that your account with your Internet service 
provider (ISP) is set up correctly. Contact your ISP for 
technical support.
Keyboard
A keyboard character...

CHAPTER9: Troubleshooting
126
Media Center
This section only covers problems relating to Media Center 
mode. Media Center mode is available only on Windows Vista 
Home Premium and Windows Vista Ultimate versions. To view 
Media Center troubleshooting information that is not covered 
in this section, go to the Gateway support Web Site at 
www.gateway.com
.
The Media Center video display looks bad on your TV
Many factors, such as the display type, quality of the video 
source, type of connection used,...

www.gateway.com
127
•Size of display device—Small computer monitors for 
standard computer applications are generally not 
optimized for motion video playback. Although they 
offer excellent resolutions and refresh rates, they are 
designed to make static white backgrounds with black 
text look readable. Some small display devices do not 
make colorful motion video look its best. Generally, 
video will look better on a larger display device.
•Age of the TV—Newer TVs usually have more 
advanced features,...

CHAPTER9: Troubleshooting
128
You want to change display settings to get better TV or DVD 
image quality
•Adjust the display device brightness, contrast, hue, and 
saturation. For more information review the FAQ topic 
at www.gateway.com
.
You want to know whether you can burn videos that were 
recorded with your Media Center computer to a DVD
•Yes, you can. The Media Center saves recorded videos 
in the DVR-MS format. You can burn a DVR-MS file to a 
DVD with DVD recording (burning) software, such as...

www.gateway.com
129
4Double-click or double-tap Memory Diagnostics 
Tool, then follow the on-screen instructions.
You see a “Not enough memory” error message
•Close all programs, then restart your convertible 
notebook.
Memory card reader
Drive letter for the memory card slot does not appear in 
the My Computer window
•Reboot your convertible notebook.
Modem (cable or DSL)
The modem does not connect
•Make sure that the modem cable is plugged into the 
Ethernet network jack and not the modem jack. For the...

CHAPTER9: Troubleshooting
130
•If you have additional telephone services such as call 
waiting, call messaging, or voice mail, make sure that 
all messages are cleared and call waiting is disabled 
before using the modem. Contact your telephone 
service to get the correct code to temporarily disable 
the service. Also make sure that the modem dialing 
properties are set appropriately.
  To check the dialing properties:
1Click or tap  (Start), then click or tap Control 
Panel. The Control Panel window...

www.gateway.com
131
•Try another telephone line (either a different telephone 
number in your house or a telephone line at a different 
location). If you can connect on this line, call your 
telephone service to fix the original line.
•Try connecting with the modem at a lower connection 
speed. If reducing the connect speed lets you connect, 
call your telephone service. The telephone line may be 
too noisy.
You cannot connect to the Internet
•The ISP may be having technical difficulties. Contact 
your...

CHAPTER9: Troubleshooting
132
•Shut down and restart your convertible notebook.
•Run Windows modem diagnostics.
  To run modem diagnostics:
1Close all open programs.
2Click or tap  (Start), then click or tap Control 
Panel. The Control Panel window opens.
3Click or tap Hardware and Sound.
4Click or tap Phone and Modem Options. The Phone 
and Modem Options dialog box opens.
5Click or tap the Modems tab.
6Click or tap your modem, then click or tap 
Properties. The Modem Properties dialog box 
opens.
7Click...