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Power
Your notebook is not working on AC power
■Make sure that your AC power adapter is connected correctly to your 
notebook. For more information, see “Connecting the AC adapter” on 
page 19.
■If your notebook is plugged into a surge protector, make sure that the surge 
protector is connected securely to an electrical outlet, turned on, and 
working correctly. To test the outlet, plug a working device, such as a lamp, 
into the outlet and turn it on.
■Make sure that...

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■The battery is fully discharged but AC power is not connected. Connect 
the AC adapter to power the notebook and recharge the battery.
The notebook turns on and the hard drive status indicator flashes, but 
nothing appears on the display
■Display brightness is set too low.
The notebook will not enter Hibernate mode
■Hibernate mode is not activated. For more information, see “Activating and 
using Hibernate mode” on page 167.
The notebook will not come out...

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■If the printer you want to print to is not the default printer, make sure 
that you have selected it in the printer setup.
To set a default printer:
1Click Start, then click Control Panel. The Control Panel window opens. 
If your Control Panel is in Category View, click 
Printers and Other 
Hardware
.
2Click/Double-click the Printers and Faxes icon. The Printers and Faxes 
window opens.
3Right-click the name of the printer you want to be the default 
printer, then...

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■Wait until files have been printed before sending additional files to the 
printer.
■If you print large files or many files at one time, you may want to add 
additional memory to the printer. See the printer documentation for 
instructions for adding additional memory.
You see a “Printer is out of paper” error message
After adding paper, make sure that the printer is online. Most printers have an 
online/offline button that you need to press after adding...

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Video
The external monitor or projector is not working
■Make sure that you have activate the external monitor option and pressed 
F
N+LCD/CRT to select the external monitor. For more information, see 
“Viewing the display on a projector or monitor” on page 146.
■Make sure that the monitor or projector is turned on and that the video 
cable is connected correctly.
TV out is not working
■Make sure that you have activated TV out. For more information, see 
“Viewing the...

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Telephone support
Before calling Gateway Technical Support
If you have a technical problem with your notebook, follow these 
recommendations before contacting Gateway Technical Support:
■Make sure that your notebook is connected correctly to a grounded 
AC outlet that is supplying power. If you use a surge protector, make sure 
that it is turned on.
■If a peripheral device, such as a keyboard or mouse, does not appear to 
work, make sure that all cables are...

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Telephone numbers
Gateway offers a wide range of customer service, technical support, and 
information services.
Automated troubleshooting system
Telephone numbers
You can access the following services through your telephone to get answers 
to your questions:Service description How to reach
Use an automated menu system and your telephone 
keypad to find answers to common problems.800-846-2118 (US)
877-709-2945 (Canada)
Resource Service description How to reach
Fax on...

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Tutoring and training
Gateway’s Technical Support professionals cannot provide hardware and 
software training or tutorial services. Instead, Gateway recommends the 
following tutoring and training resources.
Self-help
If you have how-to questions about using your Gateway-supplied hardware or 
software, see the following resources:
■The printed or online documentation that came with your hardware or 
software. In many cases, additional product information...

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Tr a i n i n g
Gateway provides the following in-person and computerized training:
Resource Service description For more information
In-Store Training at 
Gateway storesOur friendly and knowledgeable software 
trainers can teach you how to use the 
Internet and the most popular software 
programs, including Microsoft Word, 
Excel, and PowerPoint.www.gateway.com/store
Gateway Learning 
LibrariesA variety of courses and tutorials are 
available on disc. Select from...

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