Gateway 450rog 450rgh User Manual

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You see a “Data error” message
This may be the result of a defective area on the hard drive. To fix hard drive 
problems, run the Error checking program. For more information, see 
“Checking the hard drive for errors” on page 213.
The hard drive cannot be accessed, or you see a “General failure 
reading drive C” error message
■If a diskette is in the external diskette drive, eject it and restart your 
notebook.
■Make sure that the hard drive is installed correctly....

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■Make sure that your account with your Internet service provider (ISP) is 
set up correctly. Contact your ISP technical support for help.
■Make sure that you do not have a problem with your modem. For more 
information, see “Modem (dial-up)” on page 264.
You see an “Unable to locate host” message and are unable to browse 
the Internet
This problem can occur when you have typed a URL (Web address) incorrectly, 
you have lost your Internet connection, or your...

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Keyboard
The built-in keyboard does not work
■Attaching a PS/2 keyboard to your notebook or port replicator while your 
notebook is running may deactivate the built-in keyboard.
The external keyboard does not work
■Make sure that the keyboard cable is plugged in correctly.
■Remove all extension cables and switchboxes.
■Clean the keyboard by using an aerosol can of air with a narrow, straw-like 
extension to remove dust and lint trapped under the keys.
■Try a keyboard...

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Memory card reader
Drive letters for the memory card slots do not appear in the My 
Computer window
■The memory card reader may not be inserted completely into the modular 
bay. Press the reader into the bay, then try to access the memory card again.
■Reboot your notebook.
Modem (dial-up)
See also “Internet” on page 261.
Your modem does not dial or does not connect
■Make sure that the modem cable is plugged into the modem jack and not 
the Ethernet network...

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To check the dialing properties:
1Click Start, then click Control Panel. The Control Panel window opens. 
If your Control Panel is in Category View, click 
Printers and Other 
Hardware
.
2Click/Double-click the Phone and Modem Options icon, then click the 
Dialing Rules tab.
3Click the location from which you are dialing, then click Edit.
4Make sure that all settings are correct.
■Disconnect any answering machine, fax machine, or printer that is on the 
same line as...

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You cannot connect to the Internet
■The ISP may be having technical difficulties. Contact your ISP for technical 
support.
■See if the modem works with a different communications program. The 
problem may be with just one program.
Your 56K modem does not connect at 56K
Current FCC regulations restrict actual data transfer rates over public telephone 
lines to 53K. Other factors, such as line noise, telephone service provider 
equipment, or ISP limitations,...

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The modem is not recognized by your notebook
■Make sure that the line connected to the modem is working and plugged 
into the modem jack on your notebook. See “Back” on page 6 and “Back” 
on page 246 to make sure that the connections have been made correctly.
■If the modem shares the telephone line with another device, make sure 
that the telephone line is not in use (for example, someone is on the 
telephone, or another modem is in use).
■Use the modem cable that came...

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The modem is noisy when it dials and connects
When your modem tries to connect to another modem, it begins handshaking. 
Handshaking is a digital “getting acquainted” conversation between the two 
modems that establishes connection speeds and communication protocols. You 
may hear unusual handshaking sounds when the modems first connect. If the 
handshaking sounds are too loud, you can turn down the modem volume.
To turn down the modem volume:
1Click Start,...

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Networks
For more information, see the Setting Up Your Windows Network guide that has 
been included on your hard drive. To access this guide, click 
Start, All Programs, 
then click 
Gateway Documentation.
You cannot connect to your company network
Every network is unique. Contact your company computer department or 
network administrator for help.
Operating system
The program I am working in has stopped responding but the cursor 
moves and other programs work
■The...

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Passwords
Your notebook does not accept your password
Make sure that CAPS LOCK and PAD LOCK are turned off, then retype the 
password.
You forgot your startup password
The password feature (which is set in the BIOS Setup utility) is very secure, with 
no easy way to recover a forgotten password. You must return your notebook 
for repair. Call Gateway Technical Support for instructions.
PC Cards
You installed a PC Card and now your notebook is having...