Gateway 2wire 2701hgb Manual

							Connect the First Computer to the Gateway
8
Install the 2Wire Gateway USB Driver - Windows
1.Power on your computer and place the 2Wire CD in your computer’s CD-ROM drive.
2.If the Add Hardware Wizard displays, follow the on-screen instructions. If prompted to identify where to 
search for drivers, deselect 
Floppy Disk drive and check CD-ROM drive.
3.After the driver installs click Finish to complete the driver installation. The Setup Wizard will resume 
when your PC has rebooted.
Install the 2Wire Gateway USB Driver - Macintosh 
Before making your USB connection to the gateway, you must install the 2Wire gateway USB driver on your 
computer. The following instructions are for USB installation on Macintosh computers running OS 10.2.
1.Power on your computer and place the 2Wire CD in your computer’s CD-ROM drive.
2.Double-click the 2Wire CD icon on your desktop.
3.Double-click 2Wire USB to begin the driver installation.
4.If you have set up an administrator name and password, the Authenticate screen opens. Enter your 
administrator name and password and click 
OK.
5.Follow the on-screen instructions. When the driver installation is complete, you will be prompted to 
restar t your computer.
6.After your computer restar ts, connect the provided blue USB cable from the USB-PC por t on the 2Wire 
gateway to your computer’s 
USB por t.
Check Your Connections
With your computer completely star ted, verify the POWER and USB-PC indicator lights on the front of the 
2Wire gateway are green. If they are not, see “Understanding the Indicator Lights” on page 18. The 
INTERNET indicator light will not turn green until the gateway software has been installed and an Internet 
connection has been established.
Note: Microsoft Windows 98 users may be prompted to inser t the Windows 98 installation 
CD-ROM after installing the 2Wire gateway USB drivers. After the Windows 98 updates are 
complete, remove the Windows 98 CD and reinser t the 2Wire CD into your CD-ROM prior to 
rebooting your PC.
Note: The 2Wire gateway suppor ts USB for Macintosh OS 8.6, 9.2, 10.1.4, 10.1.5, 10.2.0, 
10.2.1 to 10.2.6, 10.3.3 to 10.3.9, 10.4.0, and 10.4.1. 
						

							9
Run the 2Wire Setup Wizard
Windows XP/2K/ME/98SE
1.Insert the 2Wire CD and follow the on-screen instructions. If the 2Wire Setup Wizard does not 
automatically start:
−Double-click the My Computer icon located on the desktop.
−Double-click the icon that corresponds to your CD-ROM drive.
−Double-click Setup.exe and follow the on-screen instructions.
2.If prompted by the Setup Wizard, enter the 20-digit key code you received from your service provider.
If you were not provided with a key code, contact your ser vice provider.
Macintosh OS 10.1.4/10.1.5/10.2.0 - 10.2.8/10.3.3 - 10.3.8
1.Insert the 2Wire CD.
2.Double-click the 2Wire icon.
3.Double-click the 2Wire Setup Wizard icon.
4.If prompted by the Setup Wizard, enter the 20-digit key code you received from your service provider.
If you were not provided with a key code, contact your ser vice provider.
Note: MAC OS 9.X AND OTHER OPERATING SYSTEM USERS: Users running Mac OS 9.X and 
operating systems other than those stated above must perform a manual configuration of 
the gateway. Refer to “Appendix A: Install the Gateway on Other Operating Systems” on 
page 20 for step-by-step instructions. 
						

							10
Add Computers to the Network
After your first computer is connected to the 2Wire gateway and your Internet connection has been 
established, you can connect other computers to the network.
Use any of the following methods to connect additional computers to your network.
Connection Type Page
Ethernet page 11
USB page 12
Wireless page 13 
						

							Add Computers to the Network
11
Ethernet Connection
Figure 4. Gateway Connected to Second Computer Via Ethernet
1.
Connect an Ethernet cable from the any available LOCAL ETHERNET1 por t on the gateway to your 
computer’s Ethernet port. 
1. The number of Ethernet por ts var y by model (from one to four). If your gateway has four Ethernet ports, you 
can connect up to four computers to your network via Ethernet. 
						

							Add Computers to the Network
12
USB Connection
Figure 5. Gateway Connected to Second Computer Via USB
1.
Connect the provided blue USB cable from the gateway’s USB-PC port to the USB port on your computer.
2.Install the USB driver (refer to page 8 for instructions).
3.Repeat “Run the 2Wire Setup Wizard” on page 9. 
						

							Add Computers to the Network
13
Wireless Connection
Figure 6. Gateway Connected to Second Computer Via Wireless
Requires a computer with an 802.11b/g wireless network adapter installed. Wireless adapters are 
purchased separately from the 2Wire gateway.
1.Install your wireless adapter according to the manufacturer’s instructions (see note above).
2.Repeat “Run the 2Wire Setup Wizard” on page 9.
Note: If you use a 2Wire wireless adapter (PCI, PC card, or USB adapter) for wireless 
networking, the gateway installation software automatically configures it to communicate 
with the gateway during setup. 
If you are NOT using a 2Wire wireless adapter, you must manually configure your adapter to 
communicate with the gateway using the information on page 6. 
						

							14
Diagnostics
Understanding Broadband Redirect Messages
If the 2Wire gateway detects a connection problem or an intermittent service error, it generates an error or 
alert (Broadband Redirect Message) and displays the message within your Web browser. The following 
messages contain information that can help you resolve some of the most common installation or network 
conflicts.
Excessive Sessions Warning
This error message typically occurs when your PC has been infected 
with the Blaster Virus or similar agent. The error message appears 
because too many simultaneous Internet sessions are opened, 
which impairs both network and PC performance. Check the PC with 
an anti-virus program using the latest virus updates to identify and 
remove the infection.
There may be cases where certain applications running on a PC 
mimic the excessive session characteristics, creating a false 
positive error condition. If you are cer tain that no viruses are 
present on the PC, enable the 
Do not show me excessive session 
warnings in the future
 checkbox.
Invalid Customer Information (PPP)
This error message results from an incorrect PPP username and/or 
password. Click the 
Set Up Now button to re-enter the correct PPP 
information and attempt to connect to the broadband network.
Note: Broadband Redirect Messages are visible only if they have been enabled by your 
service provider, and the physical appearance may vary from the examples shown. 
						

							Diagnostics
15
No DSL Connection - Unable to Train
When setting up a DSL broadband network, all active phone 
devices must have a phone line filter installed. Without the 
filter, the DSL connection will be unstable, resulting in a 
poor or no DSL connection.
If phone line filters are missing, line noise and/or echo can 
affect the DSL connection. This error message occurs when 
the noise level is so high that the gateway cannot establish 
a DSL connection. To resolve this problem, inspect all active 
phone connections (including home security systems, fax 
machines, etc.) and verify that all devices have a phone line 
filter installed. Once all phone lines are properly filtered, try 
to connect to the broadband network.
Intermittent Connection Issue - Uncanceled Echo
When setting up a DSL broadband network, all active phone 
devices must have a phone line filter installed. Without the 
filter, the DSL connection will be unstable, resulting in a 
poor or no DSL connection.
If phone line filters are missing, line noise and/or echo can 
affect the DSL connection. This error message occurs when 
the noise level is so high that it impacts the quality of your 
DSL broadband connection. To resolve this problem, 
inspect all active phone connections (including home 
security systems, fax machines, etc.) and verify that all 
devices have a phone line filter installed. Once all phone 
lines are properly filtered, try to connect to the broadband 
network. 
						

							Diagnostics
16
Broadband Link is Currently Not Available - DSL Connection Issue
This error message is displayed because the gateway was unable to establish a broadband network 
connection. Check to ensure that all cables are correctly connected, and the cable end securely attached to 
the por t. In addition, verify that you are connecting on or after the date specified by your ser vice provider for 
DSL ser vice availability.
Broadband Link is Currently Not Available - Connection Error
The gateway was unable to communicate with the ser vice 
provider network. This could be due to failed network 
equipment or a temporar y outage. When the Internet light on 
the gateway is green, attempt to connect to the DSL 
network. 
						

							Diagnostics
17
Router Behind Router Detected
If the gateway detects the presence of a third-par ty router, the Router Behind Router error page displays. If 
a third-party router is connected to the 2Wire gateway, network instability can result because both devices 
are tr ying to manage private IPs via NAT.
The best solution is to remove the third-par ty router from your LAN since the 2Wire gateway can manage 
your home network. If this option is not acceptable, move the third-party router to DMZPlus Mode by clicking 
the 
Resolve button..
Provision Gateway
This error message is displayed if you attempt to access 
the Internet before configuring your gateway with the 
correct PPP credentials (username and password). Click 
the 
Set Up Now button to enter the PPP username and 
password provided to you by your ser vice provider. After 
you have completed this process, you should be able to 
access the Internet.
Note: DMZplus is a special firewall mode that is used for hosting applications. When in 
DMZplus mode, the designated computer shares your gateway’s IP address (Router 
Address), appears as if it is directly connected to the Internet, has all of the unassigned TCP 
and UDP por ts opened and pointed to it, and can receive unsolicited network traffic from the 
Internet. Because all filtered traffic is forwarded to the designated computer, DMZplus mode 
should be used with caution. A computer in DMZplus mode is less secure because all 
available ports are open and all incoming Internet traffic is directed to this computer.