Gateway 2wire 2701hgb Manual

							
For 2701
2Wire Gateway
Installation Guide 
						

							Notice to Users
©2006 2Wire, Inc. All rights reser ved. This manual in whole or in part, may not be reproduced, translated, or reduced to any machine-
readable form without prior written approval.
2WIRE PROVIDES NO WARRANTY WITH REGARD TO THIS MANUAL, THE SOFTWARE, OR OTHER INFORMATION CONTAINED HEREIN AND 
HEREBY EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE WITH 
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IN CONNECTION WITH THIS MANUAL, THE SOFTWARE, OR OTHER INFORMATION CONTAINED HEREIN OR THE USE THEREOF. 
2Wire, Inc. reserves the right to make any modification to this manual or the information contained herein at any time without notice. 
The software described herein is governed by the terms of a separate user license agreement. 
Updates and additions to software may require an additional charge. Subscriptions to online service providers may require a fee and 
credit card information. Financial services may require prior arrangements with participating financial institutions.
2Wire, the 2Wire logo, and HomePortal are registered trademarks, and HyperG, Greenlight, FullPass, and GuestPass are trademarks 
of 2Wire, Inc. All other trademarks are trademarks of their respective owners.
5100-000413-000 Rev A 
						

							Contents
Getting Started 1
Remove or Disable Conflicting Applications 1
Check Your Computer’s Browser and System Requirements 1
Browser Requirements 1
System Requirements 1
Connect the First Computer to the Gateway 2
Choose a Computer and Connection Type 2
Install the DSL Filter 2
For Wall-Mounted Phones 3
Ethernet Connection 4
Check Your Connections 4
Wireless Connection 5
Non-2Wire Wireless Adapter Configuration 6
USB Connection 7
Install the 2Wire Gateway USB Driver - Windows 8
Install the 2Wire Gateway USB Driver - Macintosh  8
Check Your Connections 8
Run the 2Wire Setup Wizard 9
Windows XP/2K/ME/98SE 9
Macintosh OS 10.1.4/10.1.5/10.2.0 - 10.2.8/10.3.3 - 10.3.8 9
Add Computers to the Network 10
Ethernet Connection 11
USB Connection 12
Wireless Connection 13
Diagnostics 14
Understanding Broadband Redirect Messages 14
Excessive Sessions Warning 14
Invalid Customer Information (PPP) 14
No DSL Connection - Unable to Train 15
Intermittent Connection Issue - Uncanceled Echo 15
Broadband Link is Currently Not Available - DSL Connection Issue 16
Broadband Link is Currently Not Available - Connection Error 16
Router Behind Router Detected 17
Provision Gateway 17
Understanding the Indicator Lights 18
Appendix A: Install the Gateway on Other Operating Systems 20
Ethernet Connection 20
USB Connection 21
Configuring the Internet Connection 22
Regulatory Information 23 
						

							1
Getting Started
Remove or Disable Conflicting Applications
Internet sharing software and PC based firewall applications typically interfere with the 2Wire gateway, and 
should be removed or disabled before you install the gateway. The 2Wire gateway provides the same 
features as the products listed below.
If you have any of the following (or similar) applications installed on your computers, remove or disable 
them according to the manufacturer’s instructions before proceeding.
Check Your Computer’s Browser and System Requirements
Verify that your computers meet the following minimum requirements:
Browser Requirements
Windows: Microsoft Internet Explorer 5.5 or higher (included on the 2Wire CD), Netscape Navigator 4.7 or 
higher, or Firefox 1.0 or higher.
Macintosh: Safari 1.0, Microsoft Internet Explorer 5.0, or Netscape 4.74 or higher.
System Requirements
 5 MB of available hard disk space for 2Wire gateway software.
 Windows XP, Windows 2000, Windows NT 4.0 with Service Pack 6, Windows ME, Windows 98/98SE,
or Mac OS 8.6 or higher.
 Network adapter (such as Ethernet, USB, or 802.11b/g wireless). Internet Sharing Applications Proxy Software Security Software
Microsoft Internet Connection Sharing Wingate Nor ton Internet Security
Intel Anypoint ISS Sygate Black Ice
3Com HomeClick Zone Alarm 
						

							2
Connect the First Computer to the Gateway
Congratulations on the purchase of your 2Wire gateway. To install your gateway and configure your network, 
follow these steps.
Choose a Computer and Connection Type
There are many ways to set up your network, but typically the first computer is located in the same room as 
the gateway and your DSL connection. Ethernet is the preferred connection method for your first computer, 
although instructions for connecting via wireless and USB are also provided.
The first computer you connect to the network is used to configure the 2Wire gateway for proper operation. 
Choose one of the following methods to connect your first computer to the gateway. Save and close all open 
programs before you begin connecting your gateway.
Install the DSL Filter
Regular telephone and Digital Subscriber Line (DSL) signals are carried over the same line. Converting your 
regular telephone line to DSL can cause high-pitched tones and static when using the phone.
Installing a filter on ever y telephone or telephone device sharing the same telephone number as your DSL
1 
separates these signals and eliminates the noise.
Note: Features for different models may var y. Product details will be specified for each 
par ticular model.
Connection Type Page
Ethernet page 4
Wireless page 5
USB page 7
Note: New DSL customers only. Existing DSL customers with filters already installed should 
proceed to Ethernet Connection on page 4, Wireless Connection on page 5, or USB 
Connection on page 7.
1. Do not install DSL filters if your telephone line is only carrying a DSL signal. 
						

							Connect the First Computer to the Gateway
3
To install the DSL filter:
1.Locate the phone jack where you want to connect your 2Wire 
gateway.
2.Insert the DSL filter into the jack.
3.If you have a phone, answering machine, fax machine, satellite TV 
equipment, or other phone device in this jack location, plug it into 
the filter por t labeled 
PHONE.
4.Install a DSL filter on all other phone devices in your house (such as dial-up modems, fax machines, 
caller ID devices, and set top boxes). Plug each of these devices into the filter por t labeled 
PHONE.
For Wall-Mounted Phones
If you have a wall-mounted telephone, install a wall-mount DSL filter following these steps.
1.Lift the telephone from the wall pegs and disconnect the phone cord from the wall jack.
2.Connect the telephone cord from the back 
of the DSL filter into the wall jack. Align the 
keyhole slots on the filter with the wall plate 
pegs and press down gently to secure.
3.Connect the telephone cord to the phone 
jack located on the front of the mounted 
filter.
4.Attach the telephone to the mounting pegs on the DSL filter and your installation is complete.
Note: The extra phone jack located at the bottom of the filter (labeled LINE) is provided 
should you wish to connect your gateway at this phone connection. 
						

							Connect the First Computer to the Gateway
4
Ethernet Connection
Figure 1. Gateway Connected Via Ethernet
1.
Connect the provided power adapter from the gateway’s POWER port to an electrical outlet. The POWER 
light on the front of the gateway should be green.
2.Connect the provided gray phone cable from the gateway’s PHONE LINE por t to the DSL filter jack labeled 
DSL/HPNA.
3.Connect the yellow Ethernet cable provided with the gateway from any available LOCAL ETHERNET port on 
the gateway to your computer’s Ethernet port.
Check Your Connections
With your computer completely star ted, verify the POWER and ETHERNET indicator lights on the front of the 
2Wire gateway are green. If they are not, see “Understanding the Indicator Lights” on page 18. The 
INTERNET indicator light will not turn green until the gateway software has been installed and an Internet 
connection has been established. 
						

							Connect the First Computer to the Gateway
5
Wireless Connection
Requires wireless-enabled notebook or a computer with an 802.11b/g wireless network adapter installed. 
Wireless adapters can be purchased from your ser vice provider.
Figure 2. Gateway Connected Via Wireless
1.
Connect the provided AC power adapter from the 2Wire gateway’s POWER por t to an electrical outlet. 
The 
POWER light on the front of the gateway should be green.
2.Connect the provided gray telephone cable from the gateway’s PHONE LINE por t to a telephone jack with 
DSL ser vice.
3.Install your wireless adapter according to the manufacturer’s instructions (see note below).
Note: If you use a 2Wire wireless adapter (PC card or USB adapter) for wireless networking, 
the 2Wire CD automatically configures it to communicate with the gateway during setup. If 
you are NOT using a 2Wire wireless adapter, you must manually configure your adapter to 
communicate with the gateway using the information on page 6. 
						

							Connect the First Computer to the Gateway
6
Non-2Wire Wireless Adapter Configuration
Locating the Serial Number and Wireless 
Encr yption Key
The serial number of your 2Wire gateway is 
used as the network name (SSID). Beneath 
the serial number is a ten-digit number 
which is used as the encr yption key. These 
are located on the bottom of your gateway 
(shown in horizontal orientation). You will 
need this information to configure your 
wireless adapter.
Configuring the Adapter
1.Install and configure your wireless 
adapter according to the manufacturer’s 
instructions.
2.Use the network adapter configuration software or Windows network connection wizard to set the 
network name (SSID) and encryption key (WEP).
a. The network name is the word “2WIRE” (in all capital letters), followed by the last three digits of the 
gateway serial number (for example, 2WIRE110).
b. The encr yption key is a 64-bit hex value, located beneath the bar code on the bottom of the 2Wire 
gateway. In the example, it is 4119627022.
c. For Mac OS X users, you may need to enter the “$” character at the beginning of the encr yption key 
(for example, $4119627022). 
						

							Connect the First Computer to the Gateway
7
USB Connection
Figure 3. Gateway Connected Via USB
1.
Connect the provided AC power adapter from the 2Wire gateway’s POWER por t to an electrical outlet. 
The 
POWER light on the front of the gateway should be green.
2.Connect the provided blue USB cable from the gateway’s USB por t to the USB port on your computer.
3.Connect the provided gray telephone cable from the gateway’s PHONE LINE por t to a telephone jack with 
DSL ser vice.