Epson WorkForce Pro WP 4525 User Manual

For Windows, select the Quiet Mode check box in the Main window of your printer driver.
For Mac OS X 10.5 or later, select On from the Quiet Mode. To display the Quiet Mode, click through the following
menus: System Preferences, Print & Fax, your printer (in the Printers list box), Options & Supplies, and then Driver.
For Mac OS X 10.4, open the printer driver and select the Quiet Mode check box in Extension Settings section of the
Print dialog box of your printer driver....

Troubleshooting for Scanning
Problems Indicated by Messages on the LCD Panel or
Status Light
❏Make sure the product is connected to your computer properly.
❏Turn off the product and turn it on again. If the problem is not solved, the product may be malfunctioning, or the
light source in the scanner unit may need to be replaced. Contact your dealer.
❏Make sure the scanning software is fully installed. 
See the paper manual for instructions on installing the scanning software.
Problems When Starting a...

❏Make sure you have selected either Office Mode or Professional Mode in Epson Scan.
❏Make sure your cables are securely connected to the product and a working electrical outlet.
Using the button
Note:
Depending on the product, the scanning function may not be available when using the button.
❏Check if you have assigned a program to the button.
& “Epson Event Manager” on page 89
❏Make sure Epson Scan and Epson Event Manager are installed correctly.
❏If you have clicked the Keep Blocking button in the...

❏Windows Vista:
Click the Exceptions tab, and then confirm that the check box for EEventManager Application is selected
in the Program or port list.
❏Windows XP:
Click the Exceptions tab, and then confirm that the check box for EEventManager Application is selected
in the Programs and Services list.
E
Click OK.
Using scanning software other than Epson Scan driver
❏If you are using any TWAIN-compliant programs, such as Adobe Photoshop Elements, make sure that the correct
product is selected as the Scanner...

❏Scanning at a high resolution takes a long time.
Problems With Scanned Images
Scan quality is unsatisfactory
Scan quality can be improved by changing the current settings or adjusting the scanned image.
& “Image Adjustment Features” on page 70
An image on the back of your original appears in your scanned image
If your original is printed on thin paper, images on the back may be visible to the product and appear in your scanned
image. Try scanning the original with a piece of black paper placed on the...

❏Rotate your original document.
❏Rotate the scanned image using the application software after scanning.
❏Select the Descreening check box.
❏In Professional Mode, change a resolution setting and scan again.
Uneven color, smears, dots, or straight lines appear in your image
You may need to clean the interior of the product.
& “Cleaning the Printer” on page 143
The scanning area or direction is unsatisfactory
The edges of your original are not scanned
❏If you are scanning using thumbnail preview in Home...

Cannot scan in the direction you want
Click Configuration, select the Preview tab, and then clear the Auto Photo Orientation check box. Then, place your
documents correctly.
Problems Remain After Trying All Solutions
If you have tried all the solutions and have not solved the problem, initialize the Epson Scan settings.
Click Configuration, select the Other tab, and then click Reset All. WP-4511/4515/4521/4525/4530/4531/4535/4540/4545     User’s Guide
Troubleshooting for Scanning
177
 

Troubleshooting for Copying
You see banding (light lines) in your prints or copies
❏Make sure you select the correct paper type.
& “Selecting Paper” on page 91
❏Make sure the printable side (the whiter or glossier side) of the paper is facing in the right direction.
& “Loading Paper” on page 25
❏Perform a nozzle check first and then clean the print head that shows a defect in the nozzle check result.
& “Checking the Print Head Nozzles” on page 134 and “Cleaning the Print Head” on page 135
❏Align the...

❏Make sure the printable side (the whiter or glossier side) of the paper is facing in the right direction.
& “Loading Paper” on page 25
❏When you select Standard Quality or Best as the Quality setting, select Off as the Bidirectional setting.
Bidirectional printing decreases print quality.
❏Perform a nozzle check first and then clean the print head that shows a defect in the nozzle check result.
& “Checking the Print Head Nozzles” on page 134 and “Cleaning the Print Head” on page 135
❏For best results,...

Troubleshooting for Faxing
Cannot send fax
❏Make sure the phone cable is connected correctly and check that the phone line works. You can check the line
status by using the Check Fax Connection function.
& “Connecting to a Phone Line” on page 96
❏If you connected the product to a DSL phone line, you must install a DSL filter on the line otherwise you cannot
fax. Contact your DSL provider for the necessary filter.
❏If you connected this product to a PBX (Private Branch Exchange) phone line or Terminal...