Epson WorkForce 840 User Manual

							Wireless Network Setup41
Entering Your SSID Manually
If your network doesn’t broadcast its name (SSID), follow these steps to enter it:
1. Press   if necessary and select Setup. Select Network Settings, then 
Wireless LAN Setup, then Setup Wizard.
2. From the Select SSID screen on the touch panel, press lorr to select Other 
SSIDs.
Important: 
Network names are case-sensitive. Be sure to enter uppercase letters (ABC) or 
lowercase letters (abc) correctly.
■Press x to switch between uppercase (ABC), 
lowercase (abc), or numbers and special characters 
(123).
■Press u or d until you see the character you want.
■Press l or r to move to the cursor.
■Press – to delete a character.
3. When you’re done entering your network name, press OK.
4. Continue with step 3 on page 40 to enter your network password.
Setting Up Additional Computers
1. Make sure your product is turned on.
2. Insert the product software CD.
3.Windows 7 and Windows Vista: If you see the AutoPlay window, click Run 
Setup.exe. When you see the User Account Control screen, click Yes or 
Continue.
Windows XP: When you see the Software Installation screen, continue with 
step 4.
Mac OS X: Double-click the Epson icon.
 
						

							42Wireless Network Setup
4. When you see this screen, click Install.
5. When you see this screen, select Wireless connection and click Next.
6. When you see this screen, select The printer is already on my wireless 
network, then click Next.
WindowsMac OS X
 
						

							Wired (Ethernet) Network Setup43
7. Wait while the software is installed, then follow the instructions on the screen 
to install the rest of your software.
When installation is complete, remove the CD and restart your computer.
Wired (Ethernet) Network Setup
Follow these steps to set up your product for the first time or, if your product is 
already on your wired network, to set up additional computers to print to the 
product.
Note:
If you’re having trouble setting up your product, see “Network Problems” on page 47.
1. Make sure your product is turned on.
Note: 
If you previously set up the product on a wireless network, you must disable the 
wireless connection before you can connect to a wired network. Press   if 
necessary, then select Setup, Network Settings, Wireless LAN Setup, Disable 
Wireless LAN. Select Yes, then press OK.
2. Insert the product software CD.
3.Windows 7 and Windows Vista: If you see the AutoPlay window, click Run 
Setup.exe. When you see the User Account Control screen, click Yes or 
Continue.
Windows XP: When you see the Software Installation screen, go to step 4.
Mac OS X: Double-click the Epson icon.
4. When you see this screen, click Install.
WindowsMac OS X
 
						

							44Wired (Ethernet) Network Setup
5. When you see this screen, select Wired network connection and click Next.
6. When you see the Network Setup screen, do one of the following:
■For a first-time installation, choose Set up printer for the first time, 
then click Next.
■If the printer has already been set up for network printing and you want 
to be able to print from an additional computer, choose The printer is 
already on my Ethernet network, then click Next.
 
						

							Wired (Ethernet) Network Setup45
7.For first-time installation only: Connect the product to your router, access 
point, or hub with an Ethernet network cable, then click Next.
8.Mac OS X 10.6: Skip to step 14 on page 46.
9. Wait while the software is installed, then click Next to start network 
installation.
10. When you see the Firewall Warning screen, click Next.
Note: 
If you see a firewall alert message, click Unblock or Allow to let EpsonNet Setup 
continue. Do not select Ask Me Later, Keep Blocking, or Block.
11. If you see a screen asking you to select a printer, select the product you would 
like to set up, then click Next.
12. Wait while EpsonNet Setup configures your product for the network.
 
						

							46Wired (Ethernet) Network Setup
13. If you see an Installation Complete screen that includes a Print Test Page 
button, click it to print a test page.
14. Click Finish, then follow the instructions on the screen to install the rest of 
your software.
When installation is complete, remove the CD and restart your computer.
 
						

							Solving Problems47
Solving Problems
Check the messages on the display screen to diagnose the cause of most problems. 
Press   if necessary, then press l or r and select Problem Solver. Press lor r 
to see all the help topics.
You can also check the basic troubleshooting suggestions below, or your online 
User’s Guide.
Checking for Software Updates
Periodically, it’s a good idea to check Epson’s support website for 
free updates to your product software. Open your online 
User’s Guide and select Download the Latest Software or visit 
Epson’s support website at epson.com/support (U.S.) or 
epson.ca/support (Canada).
With Windows, you can select Driver Update on the Maintenance tab in the 
printer settings window. You can also click Start or  , select Programs or All 
Programs, select EPSON, select your product, and click Driver Update.
Problems and Solutions
Check the solutions below if you’re having trouble using your Epson product. You 
can often solve problems by checking the messages on the display screen.
Note:
If the screen is dark, press the touch screen to wake the printer from sleep mode.
Network Problems
If you have a poor wireless connection, try moving the product to a different 
location. Avoid placing it next to a microwave oven, 2.4 GHz cordless phone, or 
large metal object such as a filing cabinet.
 
						

							48Problems and Solutions
Network setup failed
■Try moving the product to a different location.
■If your wireless router doesn’t broadcast its network name (SSID), see page 41 
for instructions on manually entering your wireless network name.
■Make sure there aren’t any access restrictions (such as MAC address filtering) 
set on the wireless router. If access restrictions are set, register the product’s 
MAC address on the router. Print a Network Status Sheet (see page 49) to 
obtain the MAC address. Then see your router’s manual for instructions.
■If your wireless router has security enabled, make sure you entered the WEP 
key or WPA passphrase correctly.
■Remove and reinsert the CD to reinstall your product software. (See page 35 
if you need detailed instructions.)
The product’s WiFi light is on but you cannot print
■Your router might not be assigning IP addresses automatically using DHCP. If 
it isn’t, you will need to set the product’s IP address manually. Make sure it is 
set correctly for your network.
■Make sure your firewall or security software is not set to block port 3629 
(TCP/UDP). Contact your firewall manufacturer for assistance.
Cannot scan over the network
■Epson Scan is not available in Mac OS X 10.6; see page 28 for scanning 
instructions.
■If you cannot scan from the product’s control panel, make sure you restarted 
your computer after installing the product software. Make sure Epson Event 
Manager is not being blocked by your firewall or security software.
■If you are scanning a large document at high resolution, a communication 
error may occur. If the scan did not complete, lower the resolution.
■If network communication was interrupted while starting Epson Scan, exit 
Epson Scan, and restart it after a few seconds. If Epson Scan cannot restart, 
turn the product off and on, and then try again. Check the Timeout Setting 
in EPSON Scan Settings. For details, see the Epson Scan Help.
 
						

							Problems and Solutions49
Print a Network Status Sheet
1. Press   if necessary and select Setup.
2. Press lorr and select Network Settings.
3. Press lorr and select Confirm Network Settings.
4. Press x to print the status sheet.
Printing and Copying Problems
■Make sure the size of paper you loaded matches the paper size and source 
selected on the control panel or in your printer software.
■Letter-size paper is automatically selected for copying. If your legal-size 
document is cropped, press x, select Paper and Copy Settings, select 
Reduce/Enlarge, then select Legal->Letter.
■To select two-sided printing in Mac OS X, choose Output Settings from the 
pop-up menu. Do not select Layout from the pop-up menu.
■Position your original against the back left corner of the scanner glass. If the 
edges are cropped, move your original away from the edges slightly. Place the 
document flat against the scanner glass.
■Printing stops when an ink cartridge is expended. If a color cartridge is 
expended, you may be able to continue printing temporarily with black ink; 
see the online User’s Guide for more information. If the black cartridge is 
expended, you must replace it to continue printing.
 
						

							50Problems and Solutions
Paper Feeding Problems
If paper doesn’t feed correctly, remove the paper and fan the sheets, then reload 
them as shown on page 6. Don’t load paper above the tabs on the edge guides.
If paper has jammed, follow the steps on the LCD screen. If necessary, check the 
following areas:
1. Lift the scanner and carefully remove any paper trapped inside.
2. Remove the duplexer from the back of the printer and check for jammed 
paper. 
3. Remove any paper stuck in the duplexer.