Epson Stylus Pro 9890 User Manual

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Solving Miscellaneous Printing Problems
If your printouts are not what you expected, try the suggestions below:
Nothing prints. ◗Turn off the printer and computer. Make sure the interface cable is securely 
plugged in. Then restart the printer and computer.
◗Make sure the interface cable meets the requirements; see page 13 or 14.
◗The printer port setting doesn’t match the printer connection port 
(Windows).
Windows 7 and Windows Vista: Click   > Control Panel > Hardware 
and Sound > Printers. Right-click the icon for your printer, then select 
Properties. Click the Ports tab and make sure your printer port is selected.
Windows XP: Click Start > Control Panel > Printers and Other Hardware 
> Printers and Faxes. Right-click the icon for your printer, then select 
Properties. Click the Ports tab and make sure your printer port is selected.
◗Download and install the latest driver for Mac OS X or Windows from the 
Epson website at www.proimaging.epson.com.
ProblemSolution
ProblemSolution
Your print has incorrect or 
garbled characters.◗Make sure your software is installed correctly and the printer is selected. 
◗Clear any stalled print jobs. 
◗Turn off the printer and computer. Make sure the interface cable is securely 
plugged in at both ends.
Your print has incorrect 
margins.◗Check the page size or paper size settings in your application. Make sure 
they are within the printer’s printable area.
◗Make sure the Paper Size and Borderless settings in your printer software 
are correct for the paper you’re using.
◗Paper is loaded incorrectly. Follow the instructions beginning on page 55 to 
reload the paper. Make sure PAPER SKEW CHECK is ON in the control panel 
menu.
◗The ROLL PAPER MARGIN setting on the PRINTER SETUP menu is 
incorrect. See page 213 for more information.
Your image is inverted.◗Turn off the Mirror Image setting in your printer software. See page 92 
(Mac OS X) or page 122 (Windows) for instructions. 
 
						

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Blank paper is printed.◗Make sure your software is installed correctly and the printer is selected.
◗Make sure the Paper Size setting in your printer software is correct for the 
paper you’re using.
◗Make sure the Paper Source setting in your printer software is correct.
A ruled line on your print 
appears to shift.◗Align the print head as described on page 152.
◗Run a nozzle check and cleaning cycle; see page 148.
Color images print in black 
only.◗Make sure the Color setting is correct in your printer software.
The printer continues to feed 
paper after you have 
cancelled a job.◗Press the  Pause/reset button on the printer to clear any print job data 
in the printer’s buffer and reset the printer.
◗Make sure the paper source is set correctly.
Roll paper cannot be cut.◗The paper cutter may be dull. Follow the instructions on page 159 to replace 
the cutter.
◗Make sure   appears on the LCD screen. If not, press the 
lPaper 
Source button to select this setting. Also check the Auto Cut settings in your 
printer software.
Printing is too slow. ◗Turn on the High Speed setting.
◗Choose a lower resolution in your printer software for faster printing.
◗Clear space on your hard drive or run a defragmentation utility. 
◗Don’t run too many applications at the same time.
◗Turn off virtual memory.
◗Add RAM to your system.
◗Try printing when there is less traffic on the network, or move the printer to a 
different network segment.
ProblemSolution
 
						

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Solving Paper Problems
If paper feed or paper jam problems occur frequently, try one or more of the 
following solutions:
For roll paper, try adjusting the Paper Suction setting. See page 81 for 
more information. You can also adjust this setting through your printer 
driver.
For heavy or thick media, follow the instructions on page 74 to load the 
media correctly.
Make sure the paper is not folded, wrinkled, or damp.
Make sure the printer’s environment falls within the required 
temperature and humidity range.
Make sure the paper is not too thick or too thin. See page 55, page 191, 
and page 194 for paper specifications.
Make sure no foreign objects are inside the paper path.
Make sure the printer isn’t located in a brightly lit area. The paper 
sensors may not operate correctly.
Make sure the Media Type and Paper Source settings in the printer 
software are correct.
Make sure the PLATEN GAP setting is correct for the paper or media 
you’re printing on. See page 75 for more information.
If you’re not using Epson media, use a paper configuration to adjust for 
the paper’s thickness and drying time; see page 94 (for Mac OS X) or 
page 125 (for Windows).
 
						

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Fixing Paper Eject Problems
If the paper is curled too tightly to eject properly, make sure the paper guides 
are attached to the printer. There are two paper guides for the Epson Stylus 
Pro 7890 and five for the Pro 9890.
Attach the guides to the bottom of the printer as shown:
Do one of the following:
If you are feeding paper in front of the printer, 
move the guides to the forward position.
If you are feeding paper backward (under the 
printer), gently squeeze the paper guides and 
push them to the backward position, as shown 
below:
Epson Stylus Pro 7890 Epson Stylus Pro 9890
Note: If banding appears 
on your print, leave the 
paper guides in the 
forward position.
 
						

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Clearing Paper Jams
When roll paper gets jammed in the printer, printing stops and you see a 
PAPER JAM message on the LCD screen. Follow these steps to clear a paper 
jam:
1. Cut the paper at the paper insertion slot.
2. Press the   button to release the paper.
3. Rewind the paper.
 
						

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4. Open the front cover if necessary.
5. Carefully pull down the jammed paper.
Caution: To avoid damaging the printer, do not touch the cables around 
the print head or the roller, ink absorption pad, or ink tubes. 
6. Close the front cover, if necessary. Press the PPower button to turn the 
printer off and then back on.
 
						

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Solving Problems With the Optional Auto 
Take-Up Reel
If you have problems using the optional Auto Take-Up Reel, try these 
solutions:
Make sure you turned the printer off and then on again after installing 
the Auto Take-Up Reel, and that the cable is securely connected to both 
the printer and Auto Take-Up Reel.
Make sure the Auto switch is set for the direction in which you loaded 
the paper to be taken up. See page 203 for details.
Make sure you pressed the printer’s lPaper Source button to select 
(Auto Cut Off).
If the Sensor light flashes slowly when you are not printing, the sensor 
may be misaligned or there may be an obstacle in the sensor’s beam. 
Make sure nothing is impeding the sensor’s beam.
If the Sensor light is off, the Auto Take-Up Reel may be turned off or 
the sensor cables may be disconnected. See the installation instructions 
included with the Auto Take-Up Reel.
Uninstalling and Reinstalling the Printer Driver
If you need to uninstall and then reinstall the printer driver software for any 
reason, follow the instructions in the appropriate section below.
Mac OS X
1. Select System Preferences, then select Print & Fax.
2. Select your printer, then click the – button.
3. If you want to reinstall your printer software, restart your Macintosh. 
Then follow the instructions on page 49 to install the software.
Tip: Check the Epson 
Pro Imaging website at 
www.proimaging.epson.
com for updated drivers 
and utilities that may 
become available.
 
						

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Windows
1. Do one of the following:
Windows 7 and Windows Vista: Click   
> Control Panel > 
Uninstall a program
. Select EPSON Printer Software in the program 
list.
Windows XP: Click 
Start > Control Panel > Add or Remove 
Programs. 
Select EPSON Printer Software in the program list and 
click 
Change/Remove.
2. Select your printer icon and click 
OK. Follow the on-screen instructions 
to uninstall your software.
3. If you want to reinstall your printer software, restart your computer. 
Then follow the instructions on page 50 to install the software. 
 
						

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Clearing Stored Print Information
Your Epson printer stores various print information for the last 10 jobs 
printed, such as print job name, computer name, date, time, number of 
prints, etc.
If you wish to clear this information (for example, before selling your Epson 
printer to another party), you may do so by running the printer’s nozzle 
check pattern 10 times. See “Running the Nozzle Check and Head Cleaning 
Utilities” on page 148.
Environmental
OperationStorage
Temperature50 to 95 °F 
(10 to 35 °C)
Print quality guarantee: 
59 to 77 °F 
(15 to 25 °C)–4 to 104 °F 
(–20 to 40 °C)
Humidity
(without 
condensation)20 to 80% RH 
Print quality guarantee:
40 to 60%5 to 85% RH
(stored in shipping 
container)
AppendixA:  
Specifications
 
						

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Electrical
Check the label on the back of your printer for voltage information.
Dimensions and Weight
Printer Interfaces
USB (1.1 and 2.0 compatible)
Ethernet 10/100 BaseT
SpecificationDescription
Input voltage range90 V to 264 V
Rated frequency range50 to 60 Hz 
Input frequency range49.5 to 60.5 Hz
Rated current1.0 A at 120 V 
0.5 A at 220 V 
Power consumptionEpson Stylus Pro 7890:
Approx. 70 W
Approx. 16 W in low-power mode
Approx. 1 W or less in power off mode
Epson Stylus Pro 9890:
Approx. 80 W
Approx.16 W in low-power mode
Approx.1 W or less in power off mode
SpecificationEpson Stylus Pro 7890Epson Stylus Pro 9890
Height48 inches (1218 mm) 48 inches (1218 mm)
Width53.4 inches (1356 mm) 73.4 inches (1864 mm)
Depth26.26 inches (667 mm) 26.26 inches (667 mm)
Weight 
(without consumables)222 lb (100.9 kg) printer, 
stand, and paper basket298 lb (135.1 kg) printer, 
stand, and paper basket