Epson Stylus Pro 9890 User Manual
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171 171 As you use your printer, you may occasionally experience a problem. You can diagnose the problem following the guidelines in this chapter or check the FAQs at www.proimaging.epson.com. Then try the most likely solutions until the problem is fixed. This chapter provides instructions for the following: Diagnosing problems Checking error messages and lights Improving print quality Solving operational problems Solving miscellaneous printing problems Solving paper problems, including clearing paper jams Solving problems with the optional Auto Take-Up Reel Uninstalling and reinstalling the printer driver Diagnosing Problems The printer includes a number of ways to help you diagnose problems: To identify the most common problems, check the messages and lights on the control panel. See pages 172 through 177 for more information. If you’re using the Epson printer driver and Status Monitor utility, check your software for error messages. See page 147 for more information. To determine whether the problem is caused by the printer itself, print a status sheet from the control panel. See page 145 for instructions. Review the FAQs at www.proimaging.epson.com for possible solutions. If none of the suggested solutions in this chapter solve your problem, contact Epson as described under “Where To Get Help” on page 13. Chapter 7: Solving Problems
172 172|Solving Problems Checking Error Messages and Lights The control panel includes various lights and an LCD screen to indicate the status of the printer: When your paper runs out, ink is low, or a problem occurs, a message appears on the LCD screen, and the lights on the control panel come on or flash. The following table lists the messages in alphabetical order and includes an explanation and instructions for correcting the problem. LCD screen Power light and button Pause/reset light and buttonInk light Left arrow or paper source button Paper light Menu button Paper feed up button Paper feed down buttonOK button Paper cut button Ink open button Black ink change buttonPaper release (ePlaten) light and button Message ExplanationResponse BORDERLESS ERROR LOAD A SUPPORTED PAPER SIZE OR LOAD PAPER CORRECTLYThe borderless setting is selected and paper that doesn’t support borderless printing is loaded.Press to cancel the print job. Change the setting in the printer driver or load different paper. The sheet size is not recognized.Make sure the paper is flat. Paper is not loaded correctly. Make sure paper is loaded correctly. BLACK INK MISMATCHThe black ink setting on the printer and in the driver do not match.Cancel the print job or press the button to change the black ink setting on the printer. CALL FOR SERVICEAn error has occurred. The number 3000 indicates that the power cord is not connected correctly.Note the error number, then turn the printer off. Then check the power cord connection at both ends and turn it back on. If the message remains after restarting the printer several times, contact Epson as described on page 13.
173 Solving Problems|173 CANNOT OPEN INK COVERSomething is obstructing the indicated ink coverRemove the obstruction and press the button again. CLEANING ERROR AUTOMATIC HEAD CLEANING FAILED RETRY? YES NOHead cleaning did not clear the nozzles.Press to clear the error and run the head cleaning utility again. If cleaning doesn’t start, cancel printing from the computer. Then turn the printer off and back on again. CLEANING ERROR NOT ENOUGH INK OR SPACE IN MAINT TANK. CONTINUE CLEANING? YES (RECOMMENDED) NONot enough ink or not enough maintenance tank capacity for head cleaning. Select Yes and replace the cartridge (see page 153) or maintenance tank (see page 163). COMMAND ERROR CHECK DRIVER SETTINGSYou may be using the wrong printer driver. Damaged data was sent to the printer or the data has an incorrect command.Press the Pause/reset button to cancel the print job and reset the printer. Make sure you installed the correct driver for your printer. CUTTER UNIT NEARING END OF SERVICE LIFE. RECOMMEND REPLACING THE CUTTER UNITThe paper cutter may be dull. Replace the paper cutter; see page 159. FRONT COVER OPEN CLOSE COVERFront cover is open. Close the front cover. F/W INSTALL ERROR UPDATE FAILED RESTART THE PRINTERFirmware update failed. Restart the printer, then update the firmware again; see page 52. INK CARTRIDGE INK LOW REPLACE INK CARTRIDGEThe ink cartridge is expended. Replace the ink cartridge; see page 153. INK CARTRIDGE NON-GENUINE CARTRIDGE! QUALITY OF NON-GENUINE INK MAY VARY.A non-genuine ink cartridge is installed.Select DECLINE and replace the ink cartridge with a genuine Epson ink cartridge; see page 153. INK CARTRIDGE PLEASE USE GENUINE EPSON INK CARTRIDGESA non-genuine ink cartridge is installed.Replace the ink cartridge with a genuine Epson ink cartridge; see page 153. Message ExplanationResponse
174 174|Solving Problems INK CARTRIDGE ERROR REPLACE CARTRIDGEInk cartridge(s) may have a bad contact or condensation.Remove and reinstall the ink cartridge; if the error remains, replace the cartridge. See page 153. INK CARTRIDGE ERROR PLEASE INSTALL THE CORRECT CARTRIDGESYou tried to install an ink cartridge that cannot be used with this printer.If you are replacing ink cartridges, check the package and product code. Replace the ink cartridge with a genuine Epson ink cartridge. INK COVER OPEN CLOSE INK COVERThe ink cover or covers are open.Close the cover(s). INK LOWInk cartridge(s) are nearly expended (printing continues).Make sure you have replacement cartridges available; see page 153. Print quality may decline when ink is low. INK TOO LOW TO CLEAN REPLACE INK CARTRIDGENot enough ink for head cleaning.Replace the cartridge(s) before cleaning; see page 153. INK TOO LOW TO CLEAN THE CARTRIDGE BEING USED CAN BE INSTALLED AGAIN FOR PRINTINGNot enough ink for head cleaning, but enough for printing.Replace the cartridge(s) before cleaning; see page 153. After cleaning is finished, you can re-use the low ink cartridge. MAINTENANCE REQUESTA printer part may need to be replaced soon. Note the code number and contact Epson as described on page 13. MAINTENANCE TANK NEARLY FULLThe maintenance tank is almost full. Make sure you have a replacement maintenance tank. For the Pro 9890, note which tank is nearly full; see page 163. MAINTENANCE TANK ERROR REPLACE THE MAINTENANCE TANKThe maintenance tank may be incorrectly installed.Reinstall the maintenance tank. If the error remains, replace the maintenance tank. For the Pro 9890, note which tank needs replacement; see page 163. MAINTENANCE TANK FULL REPLACE THE MAINTENANCE TANKThe maintenance tank is full. Replace the maintenance tank. For the Pro 9890, note which tank is full; see page 163. NO CARTRIDGE INSTALL INK CARTRIDGEInk cartridge(s) not installed, or an incorrect cartridge is installed.Install ink cartridge(s); see page 153. Do not reinstall the incorrect cartridge. NO MAINTENANCE TANK INSTALL THE MAINTENANCE TANKMaintenance tank is not installed. Make sure the maintenance tank is fully inserted. For the Pro 9890, note which tank is missing; see page 163. Message ExplanationResponse
175 Solving Problems|175 NOT ENOUGH EMPTY SPACE REPLACE THE RIGHT SIDE MAINTENANCE TANKThe maintenance tank is too full for head cleaning.Replace the maintenance tank; see page 163. NOZZLE CHECK ERROR PRESS THE BUTTONAuto cleaning cannot be performed.Press the button to clear the error, then try cleaning again. If necessary, cancel cleaning from the computer, then restart the printer. NOZZLE CLOG DETECTED NOT ENOUGH INK OR SPACE IN MAINT TANKNot enough ink or maintenance tank capacity for head cleaning. Select YES, then follow the instructions to replace the ink cartridge or maintenance tank. PAPER CUT ERROR REMOVE UNCUT PAPERRoll paper was not cut correctly.Press the button and open the front cover. Remove the uncut paper. The cutter may be blunt or incorrectly installed.Reinstall or replace the cutter if necessary; see page 159. PAPER EJECT ERROR REMOVE PAPER FROM PRINTERRoll paper is used with the cut sheet setting.Press the button and remove the paper. PAPER ERROR LOAD PAPER CORRECTLYPaper is not loaded correctly. Press the button, then reload paper correctly. PAPER JAM REMOVE PAPERPaper has jammed in the printer.Press the button and remove the jammed paper; see page 185 for more information. PAPER LOWThe paper roll is almost finished.Replace the roll. PAPER OUT LOAD PAPERNo paper is loaded. Load paper. The button has been pressed with no paper loaded.Press the button, then load paper. Paper ran out during printing. Press the button and remove the roll paper core. Then load another roll. PAPER RELEASED LOAD PAPERThe button has been pressed.Load paper, then press the button. PAPER SENSOR ERROR PRESS THE BUTTON LOAD DIFFERENT PAPERThe paper is not detected. Press the button to clear the error, then select the right paper. Message ExplanationResponse
176 176|Solving Problems Auto Take-Up Reel Error Messages If you have the optional Automatic Take-Up Reel System, check the following list for error messages that might appear: PAPER SETTING ERROR CHECK THE PAPER SOURCE IN THE DRIVER SETTINGS AND LOAD PAPER CORRECTLYThe paper source selected in the printer driver and the control panel do not match.Check the Paper Source settings and make sure the paper is loaded correctly. PAPER SIZE ERROR LOAD CORRECT PAPER SIZEThe loaded paper size does not match the size of the image.Make sure the paper size matches the size of the image. PAPER SKEW LOAD PAPER PROPERLYPaper is not loaded straight. Press the button and make sure the paper is loaded straight. PRINTER ERROR RESTART THE PRINTERYou tried to print while an error condition was present.Press the PPower button to turn off the printer, then turn it back on. Message ExplanationResponse Message ExplanationResponse TAKE-UP DISCONNECTED SET AUTO TAKE-UP REEL SYSTEM IN PRINTER AND RESTART THE PRINTERThe Auto Take-up Reel is not installed correctly.Turn the printer off, then install the Auto Take-up Reel correctly. See page 199. TAKE-UP DISCONNECTED DO YOU CONTINUE?The Auto Take-up Reel is not installed correctly.Select YES to continue printing without using the Auto Take Up Reel. Or, select NO, turn the printer off, then connect the Auto Take-up Reel (see page 199) and restart the printer. TAKE-UP ERROR CHECK THE STATUS OF AUTO TAKE-UP REEL UNIT AND RESTART THE PRINTERPaper is not loaded on the reel correctly.Press the button and load the paper correctly; see page 200. TAKE-UP ERROR IS ANYTHING OBSTRUCTING THE TAKE-UP REEL SENSOR SYSTEM?The Auto Take-up Reel is not winding paper.Make sure nothing is obstructing the sensor. Press the button and load the paper correctly; see page 200.
177 Solving Problems|177 Improving Print Quality You can often improve print quality by doing the following: Run a nozzle check and cleaning cycle. See page 148 for instructions. Align the print head. See page 152 for instructions. When you send a print job, make sure your print options are set correctly. For more information, see page 85 (Mac OS X) or page 107 (Windows). If none of these suggestions help, try the solutions in the following table. ProblemSolution Your print has horizontal banding.◗Check the ink indicators and light to see if you are low on ink. (If you replace ink cartridges with the printer turned off, the ink indicators will not be accurate.) Replace ink cartridges if necessary, as described on page 153. ◗Run a nozzle check and cleaning cycle. See page 148 for instructions. ◗Turn off the High Speed setting. ◗Make sure the Media Type setting in the printer software is correct. ◗If you’re using cut sheet media, make sure the printable side is face up. ◗Choose a higher resolution, such as SuperPhoto - 2880x1440dpi. ◗If you’re using a third-party RIP and non-Epson media, see if the RIP provides a method for adjusting the paper feed. Try adjusting your advanced media control settings (page 94 for Mac OS X) or paper configuration settings (page 126 for Windows). Check these settings: ◗Make sure the Paper Thickness setting is correct for your paper. ◗Use the Paper Feed Adjustment to tune out banding. Reduce the value for white lines, and increase it for overlapping dark lines. ◗If you’ve created a custom paper configuration, be sure to return the setting to standard (STD) when you’re done using it. See page 83. Your print has vertical banding.◗Turn off the High Speed setting. ◗Align the print head; see page 152.
178 178|Solving Problems Your print is grainy, or has misregistration or ghosting.◗Check the ink indicators and light to see if you are low on ink. (If you replace ink cartridges with the printer turned off, the ink indicators will not be accurate.) Replace ink cartridges if necessary, as described on page 153. ◗Run a nozzle check and cleaning cycle. See page 148 for instructions. ◗Align the print head, as described on page 152. ◗Make sure the Media Type setting in the printer software is correct. ◗If you’re using cut sheet media, make sure the printable side is face-up. ◗Choose a higher resolution, such as 2880 dpi. ◗Turn off the High Speed setting. You may need to adjust your advanced media control settings (page 94 for Mac OS X) or paper configuration settings (page 126 for Windows). Check these settings: ◗Make sure Paper Thickness setting is correct for your paper. ◗If you’ve created a custom paper configuration, be sure to return the setting to standard (STD) when you’re done using it. See page 83. Colors are incorrect or missing.◗Make sure the Media Type setting in the printer software is correct. ◗If you are using the color management features in Photoshop or another application, you must turn off color management in the printer driver. See page 93 (Mac OS X) or page 114 (Windows). ◗Adjust the Color Density setting in the Paper Configuration utility. ◗If you’re using a third-party RIP or non-Epson media, custom color profiles will give you the best color reproduction. ◗If you’re using cut sheet media, make sure the printable side is face-up. ◗Run a nozzle check and cleaning cycle; see page 148. ◗Check the expiration date printed on each of the ink cartridges. If the cartridge is too old, replace it as described on page 153. ◗Check the ink indicators and light, and replace ink cartridges if your ink supply is low, as described on page 153. (If you replace ink cartridges with the printer turned off, the ink indicators will not be accurate.) ◗Make sure color settings in your application or printer software are correct. ProblemSolution
179 Solving Problems|179 Your print has gaps or appears faint.◗Check the expiration date printed on each of the ink cartridges. If the cartridge is too old, replace it as described on page 153. ◗Make sure the Media Type setting in the printer software is correct. ◗Run a nozzle check and cleaning cycle (see page 148). ◗Check the ink indicators and light and replace ink cartridges if your ink supply is low, as described on page 153. (If you replace ink cartridges with the printer turned off, the ink indicators will not be accurate.) ◗The paper thickness setting is not correct for your paper. Use your printer software (page 94 for Mac OS X or page 126 for Windows) to choose the correct setting. When you’re done printing with a custom paper configuration, be sure to return the setting to standard (STD). ◗The PLATEN GAP setting is too wide. Use the menu system to change the setting to STANDARD, or to NARROW if printing on very thin paper. See page 75 for instructions. Your print appears blurry or smeared.◗Make sure the Media Type setting in the printer software is correct. ◗If you’re printing on non-Epson media, you may need to adjust the paper thickness setting, drying time, or color density. Use your printer software (page 94 for Mac OS X or page 126 for Windows) to choose the correct setting. When you’re done printing with a custom paper configuration, be sure to return the setting to standard (STD). ◗Your paper doesn’t meet the required specifications or wasn’t stored in a dry, humidity-free environment. Load new paper. ◗If you’re using cut sheet media, make sure the printable side is face-up. ◗Ink has leaked into the paper path. Wipe the paper path area of the printer with a soft, clean cloth. See page 165 for cleaning instructions. ◗Turn off the High Speed setting. ◗The PLATEN GAP setting is too narrow. Use the control panel to change the setting to WIDE, WIDER, or WIDEST. See page 75 for instructions. ◗Run a nozzle check and cleaning cycle (see page 148). ◗You may need to uninstall and reinstall the printer driver (see page 187). ◗If ink is smeared on the back of your print, make sure PAPER SIZE CHECK is ON in the control panel menu. This prevents printing beyond the edge of the paper and soiling the inside of the printer. ProblemSolution
180 180|Solving Problems Solving Operational Problems If you can’t turn the printer on, if it stops printing unexpectedly, or if nothing prints, check the following: Paper is loaded correctly. The printer is plugged securely into a working electrical outlet that’s not controlled by a switch or timer. The interface cable is securely connected to the printer and your system. The voltage supplied by the electrical outlet matches the voltage on the printer’s rating label. If not, turn off the power and unplug the power cord immediately. Contact Epson for assistance; see page 13 for details. If none of these suggestions help, try the solutions below. The bottom edge of your print is smeared.◗The paper is curled toward the printable side. Flatten the paper or curl it toward the other side. ◗Make sure the Media Type setting in your printer software is correct. ◗If you’re printing on non-Epson media, you may need to adjust the paper thickness setting or drying time. Use your printer software (page 94 for Mac OS X or page 126 for Windows) to choose the correct setting. When you’re done printing with a custom paper configuration, be sure to return the setting to standard (STD). ◗If printing on thick paper, the PLATEN GAP setting may be incorrect. Use the control panel to change the setting to WIDE, WIDER, or WIDEST. See page 75 for instructions. ProblemSolution ProblemSolution The printer stops printing unexpectedly.◗If the Pause/reset light is flashing, the printer is performing a maintenance procedure or waiting for ink to dry. Check the display message and lights on the control panel. Wait until the light stops flashing. ◗Check the display message and lights on the control panel to see if an error has occurred. Follow the instructions for the messages beginning on page 172. The printer sounds as if it’s printing, but nothing prints.◗Follow the instructions beginning on page 148 to clean the print head. ◗Communication between the computer and printer may have been momentarily interrupted. Try restarting the computer and printing again.