Epson Stylus Pro 9880 User Manual

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Maintaining and Transporting the Printer|161
6. Release the front casters.
7. Carefully roll the printer to its new location, then lock the casters. 
Setting Up the Printer After Transportation
Setting up the printer after transporting it is almost identical to setting it up 
for the first time. 
Keep in mind that the first time you start printing after moving the printer, 
the print head nozzles may be clogged—especially if the printer hasn’t been 
turned on for a long time. You may need to run a...

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As you use your printer, you may occasionally experience a problem. You 
can diagnose the problem following the guidelines in this chapter or check 
the FAQs at www.proimaging.epson.com. Then try the most likely solutions 
until the problem is fixed. 
This chapter provides instructions for the following:
Diagnosing problems
Checking error messages and lights
Improving print quality
Solving operational problems
Solving miscellaneous printing problems
Solving paper problems, including clearing...

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Checking Error Messages and Lights
The control panel includes various lights and an LCD display to indicate the 
status of the printer: 
When your paper runs out, ink is low, or a problem occurs, a message 
appears on the LCD display, and the lights on the control panel come on or 
flash. The following table lists the messages in alphabetical order and 
includes an explanation and instructions for correcting the problem.
LCD display
Power 
button and 
light
Pause or reset 
button...

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Solving Problems|165
COMMAND ERROR
CHECK DRIVER 
SETTINGSYou may be using the wrong 
printer driver.
Damaged data was sent to the 
printer or the data has an 
incorrect command.Press and hold the  Pause button for 
3 seconds to cancel the print job. Make sure 
you installed the correct driver for your printer. 
The driver’s ink type 
configuration is not correct for 
the ink in the printer.Make sure the ink configuration is correct (see 
page 148).
CONVERSION CRTG LIFE
CONVERSION CRTG 
NEAR END OF...

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INK CARTRIDGE
DO YOU ACCEPT THIS? 
A non-Epson ink cartridge is 
installed. Press the r button to select DECLINE and 
replace the ink cartridge with a genuine Epson 
ink cartridge; see page 141. Pressing l to 
select ACCEPT may cause damage not 
covered by your warranty.
INK CARTRIDGE ERROR
BK INK CHANGEThe black ink cartridge needs to 
be changed.Select YES to switch the black ink cartridge, or 
NO to continue using the installed black ink 
cartridge. 
INK CARTRIDGE ERROR
CHECK...

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MAINT TANK FULL
REPLACE THE 
MAINTENANCE TANKThe maintenance tank is full. Replace the maintenance tank. For the 
Pro 9880, note which tank is full; see page 154.
MISMATCH ERROR
MAKE SURE THAT THE 
INK CARTRIDGE AND 
DRIVER SETTINGS 
MATCHThe black ink cartridge option 
does not match what is 
selected in the driverStop printing, and then press and hold the 
Pause button for 3 seconds. Select the 
correct black ink cartridge option in the driver; 
see page 148. If you want to...

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Improving Print Quality
You can often improve print quality by doing the following:
Run a nozzle check and cleaning cycle. See page 135 for instructions.
Align the print head. See page 139 for instructions.
When you send a print job, make sure your print options are set 
correctly. For more information, see page 77 (Macintosh) or page 95 
(Windows).
If none of these suggestions help, try the solutions in the following table.
PAPER SETTING ERROR
LOAD ROLL PAPERRoll paper is not...

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ProblemSolution 
Your print has horizontal 
banding.◗Check the ink indicators and light to see if you are low on ink. Replace ink 
cartridges if necessary, as described on page 141.
◗Run a nozzle check and cleaning cycle. See page 135 for instructions. 
◗Turn off the High Speed setting.
◗Make sure the Media Type setting in the printer software is correct.
◗If you’re using cut sheet media, make sure the printable side is face up.
◗Choose a higher resolution, such as SuperPhoto -...

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Colors are incorrect or 
missing.◗Make sure the Media Type setting in the printer software is correct.
◗If you are using the color management features in Photoshop or another 
application, you must turn off color management in the printer driver. See 
page 86 (Mac OS X) or page 101 (Windows).
◗Adjust the Color Density setting in the Paper Configuration utility.
◗If you’re using a third-party RIP or non-Epson media, custom color profiles 
will give you the best color...