Epson Stylus Pro 9880 User Manual

171
Solving Problems|171
Your print appears blurry or 
smeared.◗Make sure the Media Type setting in the printer software is correct.
◗If you’re printing on non-Epson media, you may need to adjust the paper 
thickness setting, drying time, or color density. Use your printer software 
(page 87 for Mac OS X or page 113 for Windows) to choose the correct 
setting. When you’re done printing with a custom paper configuration, be 
sure to return the setting to standard (STD). 
◗Your paper doesn’t meet the...

172
172|Solving Problems
Solving Operational Problems
If you can’t turn the printer on, if it stops printing unexpectedly, or if 
nothing prints, check the following: 
Paper is loaded correctly. 
The printer is plugged securely into a working electrical outlet that’s not 
controlled by a switch or timer.
The interface cable is securely connected to the printer and your system.
The voltage supplied by the electrical outlet matches the voltage on the 
printer’s rating label. If not, turn off the power and...

173
Solving Problems|173
Solving Miscellaneous Printing Problems
If your printouts are not what you expected, try the suggestions below:
ProblemSolution
Your print has incorrect or 
garbled characters.◗Make sure your software is installed correctly and the printer is selected. 
◗Clear any stalled print jobs from the Printer Setup Utility (Mac OS X). 
◗Turn off the printer and computer. Make sure the interface cable is securely 
plugged in at both ends.
Your print has incorrect 
margins.◗Check the page...

174
174|Solving Problems
Solving Paper Problems
If paper feed or paper jam problems occur frequently, try one or more of the 
following solutions:
For roll paper, try adjusting the Paper Suction setting. See page 74 for 
more information. You can also adjust this setting through your printer 
driver.
For heavy or thick media, follow the instructions on page 65 to load the 
media correctly.
Make sure the paper is not folded, wrinkled, or damp.
Make sure the printer’s environment falls within the required...

175
Solving Problems|175
Fixing Paper Eject Problems
If the paper is curled too tightly to eject properly, you can attach the paper 
guides to the printer. There are two paper guides for the Epson Stylus 
Pro 7880 and five for the Pro 9880.
Attach the guides to the bottom of the printer as shown:
Do one of the following:
If you are feeding paper in front of the printer, 
move the guides to the forward position.
Epson Stylus Pro 7880 Epson Stylus Pro 9880
 

176
176|Solving Problems

If you are feeding paper backward (under the printer), gently squeeze the 
paper guides and push them to the backward position, as shown below:
Clearing Paper Jams
When roll paper gets jammed in the printer, printing stops and you see a 
PAPER JAM message on the LCD display. Follow these steps to clear a 
paper jam:
1. Cut the paper at the paper insertion slot.
2. Release the paper lever.
Note: If banding appears 
on your print, leave the 
paper guides in the 
forward position....

177
Solving Problems|177
3. Open the front cover if necessary.
4. Carefully pull down the jammed paper.
Caution: Do not touch the area shown below or you may damage the 
printer.
5. Close the front cover, if necessary. Press the PPower button to turn the 
printer off and then back on.
6. Make sure the bPaper
 light is on and the following message appears on 
the LCD display: 
PAPER OUT. LOAD PAPER. Then reload your 
paper.
 

178
178|Solving Problems
Solving Problems With the Optional Auto 
Take-Up Reel
If you have problems using the optional Auto Take-Up Reel, try these 
solutions:
Make sure you turned the printer off and then on again after installing 
the Auto Take-Up Reel, and that the cable is securely connected to both 
the printer and Auto Take-Up Reel.
Make sure there is enough slack in the roll paper as it feeds paper to 
ensure that it interrupts the sensor so the Auto Take-Up Reel can turn. 
See page 193 for...

179
Solving Problems|179
3. If you want to reinstall your printer software, restart your Macintosh. 
Then follow the instructions in the Printer Guide to install the software.
Windows
1. Do one of the following
Windows Vista: Click   
> Control Panel > Uninstall a program. 
Select 
EPSON Printer Software in the program list.
Windows XP: Click 
Start > Control Panel > Add or Remove 
Programs. 
Select EPSON Printer Software in the program list and 
click 
Change/Remove.
2. Select your printer icon and...

180
180|Solving Problems