Epson Stylus Pro 9880 User Manual

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Maintaining and Transporting the Printer|161
6. Release the front casters.
7. Carefully roll the printer to its new location, then lock the casters. 
Setting Up the Printer After Transportation
Setting up the printer after transporting it is almost identical to setting it up 
for the first time. 
Keep in mind that the first time you start printing after moving the printer, 
the print head nozzles may be clogged—especially if the printer hasn’t been 
turned on for a long time. You may need to run a cleaning cycle (page 135) 
and realign the print head (page 139) to ensure good print quality.
Caster 
locksEpson Stylus Pro 9880
Epson Stylus Pro 7880
 
						

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163
As you use your printer, you may occasionally experience a problem. You 
can diagnose the problem following the guidelines in this chapter or check 
the FAQs at www.proimaging.epson.com. Then try the most likely solutions 
until the problem is fixed. 
This chapter provides instructions for the following:
Diagnosing problems
Checking error messages and lights
Improving print quality
Solving operational problems
Solving miscellaneous printing problems
Solving paper problems, including clearing paper jams
Solving problems with the optional Auto Take-Up Reel
Uninstalling and reinstalling the printer driver
Diagnosing Problems
The printer includes a number of ways to help you diagnose problems:
To identify the most common problems, check the messages and lights 
on the control panel. See pages 164 through 168 for more information. 
If you’re using the Epson printer driver and Status Monitor utility, 
check your software for error messages. See page 134 for more 
information.
To determine whether the problem is caused by the printer itself, print a 
status sheet from the control panel. See page 131 for instructions.
Review the FAQs at www.proimaging.epson.com for possible solutions.
If none of the suggested solutions in this chapter solve your problem, 
contact Epson as described under “Where To Get Help” on page 13.
Chapter 7: 
Solving 
Problems
 
						

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164|Solving Problems
Checking Error Messages and Lights
The control panel includes various lights and an LCD display to indicate the 
status of the printer: 
When your paper runs out, ink is low, or a problem occurs, a message 
appears on the LCD display, and the lights on the control panel come on or 
flash. The following table lists the messages in alphabetical order and 
includes an explanation and instructions for correcting the problem.
LCD display
Power 
button and 
light
Pause or reset 
button and lightInk 
light
Left arrow or Paper 
Source button Paper 
light
Menu or 
cleaning 
button
Paper Feed up button
Paper Feed down button
Enter or cut 
button
Message ExplanationResponse
BORDERLESS ERROR
LOAD CORRECT SIZE 
PAPERThe borderless setting is 
selected and paper that doesn’t 
support borderless printing is 
loaded.Change the setting in the printer driver or load 
different paper.
CARRIAGE LOCKED
RELEASE THE CARRIAGE 
LOCKThe print head is locked. Remove the bracket securing the print head; 
see page 35.
CLEANING ERROR
PRESS PAUSE BUTTONHead cleaning did not clear the 
nozzles.Run the head cleaning utility again. If the 
nozzles are still clogged, contact Epson.
CLEANING ERROR
REMOVE THICK PAPERPaper is too thick for head 
cleaning. Release the paper lever to remove the paper. 
Head cleaning starts automatically. After 
cleaning, reload paper.
Printer could not feed the 
printed page.Remove the print.
 
						

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COMMAND ERROR
CHECK DRIVER 
SETTINGSYou may be using the wrong 
printer driver.
Damaged data was sent to the 
printer or the data has an 
incorrect command.Press and hold the  Pause button for 
3 seconds to cancel the print job. Make sure 
you installed the correct driver for your printer. 
The driver’s ink type 
configuration is not correct for 
the ink in the printer.Make sure the ink configuration is correct (see 
page 148).
CONVERSION CRTG LIFE
CONVERSION CRTG 
NEAR END OF SERVICE 
LIFEThe conversion cartridge will 
need to be replaced soon. 
(Remaining service life is 
displayed on the LCD.)Press the  Pause button to continue.
CONVERSION CRTG LIFE
REPLACE CONVERSION 
CRTG WITH A NEW ONEThe conversion cartridge needs 
to be replaced.Replace the conversion cartridge with a new 
one. Or, complete the replacement of black ink 
by pressing the  Pause button.
COVER OPEN
CLOSE COVERFront cover is open. Close the front cover. 
F/W INSTALL ERROR
UPDATE FAILED 
RESTART THE PRINTERFirmware update failed. Restart the printer, then update the firmware 
again; see page 42 for instructions. 
INK CARTRIDGE
INSTALL INK CARTRIDGEAn ink lever is raised, but no 
cartridge is installed.Install the missing ink cartridge.
INK CARTRIDGE
NON-GENUINE 
CARTRIDGE! MAY NOT 
PERFORM AT OPTIMUM. 
CONTINUE? 
A non-genuine ink cartridge is 
installed.Press the r button to select NO and replace 
the ink cartridge with a genuine Epson ink 
cartridge; see page 141. Otherwise, press l to 
select YES.
INK CARTRIDGE
PLEASE USE GENUINE 
EPSON INK CARTRIDGESA non-genuine ink cartridge is 
installed.Replace the ink cartridge with a genuine Epson 
ink cartridge; see page 141. 
INK CARTRIDGE
REPLACE INK 
CARTRIDGEInk cartridge(s) are expended 
(printing stops).Replace the ink cartridge(s) indicated on the 
LCD display; see page 141.
Message ExplanationResponse
 
						

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INK CARTRIDGE
DO YOU ACCEPT THIS? 
A non-Epson ink cartridge is 
installed. Press the r button to select DECLINE and 
replace the ink cartridge with a genuine Epson 
ink cartridge; see page 141. Pressing l to 
select ACCEPT may cause damage not 
covered by your warranty.
INK CARTRIDGE ERROR
BK INK CHANGEThe black ink cartridge needs to 
be changed.Select YES to switch the black ink cartridge, or 
NO to continue using the installed black ink 
cartridge. 
INK CARTRIDGE ERROR
CHECK CARTRIDGEYou tried to install the wrong 
ink cartridge.If you are replacing ink cartridges, check the 
package and product code. Replace the ink 
cartridge with the correct Epson ink cartridge.
The wrong black ink cartridge is 
selected (Matte or Photo).Install the correct black ink cartridge, or press 
the  Pause button and change the ink setting; 
see page 145.
INK CARTRIDGE ERROR
PLEASE INSTALL THE 
CORRECT CARTRIDGESYou tried to install an ink 
cartridge that cannot be used 
with this printer.If you are replacing ink cartridges, check the 
package and product code. Replace the ink 
cartridge with a genuine Epson ink cartridge.
INK CARTRIDGE ERROR
REPLACE CARTRIDGECSIC error has occurred. Remove the ink cartridge and reinstall it. If the 
message remains, replace the cartridge with a 
new one.
INK LEVER
LOWER THE LEFT (or 
RIGHT) INK LEVEROne of the ink levers is raised.  Pull the lever down to lock the ink cartridges. 
INK LOWInk cartridge(s) are nearly 
expended (printing continues).Make sure you have replacement cartridges 
available; see page 141. Print quality may 
decline when ink is low. 
LEVER RELEASED
LOAD PAPERPaper is not loaded. Load paper.
LEVER RELEASED
LOWER THE PAPER SET 
LEVERPaper lever is released. Pull the lever all the way forward, to the 
secured position. Start printing again from the 
beginning for best results.
MAINTENANCE 
REQUESTA printer part may need to be 
replaced soon. Note the code number and contact Epson as 
described on page 13. 
MAINT TANK NEARLY 
FULL
REPLACE THE 
MAINTENANCE TANKThe maintenance tank is almost 
full. Make sure you have a replacement 
maintenance tank. For the Pro 9880, note 
which tank is nearly full; see page 154. 
Message ExplanationResponse
 
						

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MAINT TANK FULL
REPLACE THE 
MAINTENANCE TANKThe maintenance tank is full. Replace the maintenance tank. For the 
Pro 9880, note which tank is full; see page 154.
MISMATCH ERROR
MAKE SURE THAT THE 
INK CARTRIDGE AND 
DRIVER SETTINGS 
MATCHThe black ink cartridge option 
does not match what is 
selected in the driverStop printing, and then press and hold the 
Pause button for 3 seconds. Select the 
correct black ink cartridge option in the driver; 
see page 148. If you want to continue printing, 
press the  Pause button.
A non-Epson ink cartridge is 
installed.Press and hold the  Pause button for 
3 seconds to cancel printing. If you want to 
continue printing, press the  Pause button.
NO CARTRIDGE
INSTALL INK CARTRIDGEInk cartridge(s) not installed. Install ink cartridge(s); see page 141.
NO MAINTENANCE TANK
INSTALL THE 
MAINTENANCE TANKMaintenance tank is not 
installed. Make sure the maintenance tank is fully 
inserted. For the Pro 9880, note which tank is 
missing; see page 154. 
PAPER CUT ERROR
REMOVE UNCUT PAPERRoll paper was not cut 
correctly.Release the paper lever and finish cutting the 
paper. Reload paper if necessary. 
The cutter may be blunt or 
incorrectly installed.Reinstall or replace the cutter blade if 
necessary; see page 151.
PAPER EJECT ERROR 
REMOVE PAPER FROM 
PRINTERPaper remains in the printer. Release the paper lever and remove the paper.
PAPER ERROR
LOAD PAPER PROPERLYPrinter cannot detect paper. If you are using cut sheets, make sure the 
paper is flat. If you are using roll paper, make 
sure the roll is cut evenly. 
Release the paper lever and reload paper.
PAPER LOWThe paper roll is almost 
finished.Replace the roll paper.
PAPER JAM 
REMOVE PAPERPaper has jammed in the 
printer.Release the paper lever and remove the 
jammed paper. Turn the printer off and then 
back on; see page 176 for more information.
PAPER OUT
LOAD PAPERPaper ran out. Load paper.
PAPER SETTING ERROR
LOAD CUT SHEET PAPERThe paper path is wrong. Load cut sheet paper, as described on page 63. 
Press the lPaper Source button until the 
Sheet icon appears on the LCD display.
Message ExplanationResponse
 
						

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Improving Print Quality
You can often improve print quality by doing the following:
Run a nozzle check and cleaning cycle. See page 135 for instructions.
Align the print head. See page 139 for instructions.
When you send a print job, make sure your print options are set 
correctly. For more information, see page 77 (Macintosh) or page 95 
(Windows).
If none of these suggestions help, try the solutions in the following table.
PAPER SETTING ERROR
LOAD ROLL PAPERRoll paper is not loaded 
correctly.Load roll paper as described on page 58. Press 
the lPaper Source button until the   or   
roll icon appears on the LCD display.
PAPER SKEW
LOAD PAPER PROPERLYPaper is not loaded straight. Release the lever and load the paper correctly. 
Then return the lever to the Secured position.
POWER CLEANING
YOU MUST MOVE INK 
LEVERS WHEN 
CLEANINGPower cleaning is required. Select YES and follow the instructions to run 
the power cleaning cycle.
PRINTER ERROR
RESTART THE PRINTERYou tried to print while an error 
condition was present.Press the PPower button to turn off the 
printer. Unplug the printer and wait 30 seconds. 
Then plug it in and turn it back on.
SENSOR ERROR
LOAD DIFFERENT PAPERThe loaded paper does not 
match the selected paper type 
(roll or sheet).Press the lPaper Source button to select the 
correct paper type (roll or sheet).
SERVICE CALL ERRORThe print head is locked. Remove the bracket securing the print head; 
see page 35.
An error has occurred. Note the error number, then turn the printer 
off. Unplug the printer and wait 30 seconds. 
Then plug it in and turn it back on. If the 
message remains, contact Epson as described 
on page 13.
UNABLE TO PRINT 
MAKE SURE PAPER IS 
LOADEDAn error may be occurring 
when you try to print patterns 
such as a nozzle check.Exit the Test Print menu, and check for low ink 
or incorrectly loaded paper.
Message ExplanationResponse
 
						

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ProblemSolution 
Your print has horizontal 
banding.◗Check the ink indicators and light to see if you are low on ink. Replace ink 
cartridges if necessary, as described on page 141.
◗Run a nozzle check and cleaning cycle. See page 135 for instructions. 
◗Turn off the High Speed setting.
◗Make sure the Media Type setting in the printer software is correct.
◗If you’re using cut sheet media, make sure the printable side is face up.
◗Choose a higher resolution, such as SuperPhoto - 2880x1440dpi.
◗If you’re using a third-party RIP and non-Epson media, see if the RIP provides 
a method for adjusting the paper feed.
Try adjusting your paper configuration settings (page 87 for Mac OS X or 
page 113 for Windows). Check these settings:
◗Make sure the Paper Thickness setting is correct for your paper.
◗Use the Paper Feed Adjustment to tune out banding. Reduce the value for 
white lines, and increase it for overlapping dark lines.
◗If you’ve created a custom paper configuration, be sure to return the setting 
to standard (STD) when you’re done using it. See page 74.
Your print has vertical 
banding.◗Turn off the High Speed setting.
◗Align the print head; see page 139.
Your print is grainy, or has 
misregistration or ghosting.◗Check the ink indicators and light to see if you are low on ink. Replace ink 
cartridges if necessary, as described on page 141.
◗Run a nozzle check and cleaning cycle. See page 135 for instructions. 
◗Align the print head, as described on page 139.
◗Make sure the Media Type setting in the printer software is correct. 
◗If you’re using cut sheet media, make sure the printable side is face up.
◗Choose a higher resolution, such as 2880 dpi.
◗Turn off High Speed in your Advanced settings. 
You may need to adjust your paper configuration settings (page 87 for Mac 
OS X or page 113 for Windows). Check these settings:
◗Make sure Paper Thickness setting is correct for your paper.
◗If you’ve created a custom paper configuration, be sure to return the setting 
to standard (STD) when you’re done using it. See page 74.
 
						

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Colors are incorrect or 
missing.◗Make sure the Media Type setting in the printer software is correct.
◗If you are using the color management features in Photoshop or another 
application, you must turn off color management in the printer driver. See 
page 86 (Mac OS X) or page 101 (Windows).
◗Adjust the Color Density setting in the Paper Configuration utility.
◗If you’re using a third-party RIP or non-Epson media, custom color profiles 
will give you the best color reproduction.
◗If you’re using cut sheet media, make sure the printable side is face up.
◗Run a nozzle check and cleaning cycle; see page 135.
◗Check the expiration date printed on each of the ink cartridges. If the 
cartridge is too old, replace it as described on page 141. 
◗Check the ink indicators and light, and replace ink cartridges if your ink 
supply is low, as described on page 141.
◗Make sure color settings in your application or printer software are correct.
Your print has gaps or 
appears faint.◗Check the expiration date printed on each of the ink cartridges. If the 
cartridge is too old, replace it as described on page 141. 
◗Make sure the Media Type setting in the printer software is correct.
◗Run a nozzle check and cleaning cycle (see page 135). 
◗Check the ink indicators and light and replace ink cartridges if your ink supply 
is low, as described on page 141.
◗The paper thickness setting is not correct for your paper. Use your printer 
software (page 87 for Mac OS X or page 113 for Windows) to choose the 
correct setting. When you’re done printing with a custom paper 
configuration, be sure to return the setting to standard (STD). 
◗The PLATEN GAP setting is too wide. Use the menu system to change the 
setting to STANDARD, or to NARROW if printing on very thin paper. See 
page 68 for instructions.
ProblemSolution