Epson Stylus Pro 9450 User Manual

Problem Solver311
Then gently pinch the upper part of each paper guide and push 
it to the back position to allow the printout to come out properly.
 

Problem Solver312
Clearing paper jams
To remove jammed paper, follow these steps:
1. If roll paper is jammed, cut the paper at the paper insertion 
slot.
2. Set the paper lever to the released position to release the 
paper.
 

Problem Solver313
3. Open the front cover if necessary.
4. Carefully pull down the jammed paper. 
c
Caution:
❏Do not touch the circuit board attached to the printer 
head when handling the jammed paper.
❏Be careful not to touch the parts highlighted below; 
otherwise, the printer may be damaged.
 

Problem Solver314
5. Close the front cover, if necessary, then press the Power  
button to turn the printer off and back on.
6. Make sure that the Paper check light is on and PAPER OUT. 
LOAD PAPER is displayed on the LCD panel. To load the paper, 
see “Using Roll Paper” on page 201 or “Using Cut Sheet 
Media” on page 228.
If you do not resume printing afterwards, make sure the print 
heads are in the home (far right) position. If not, turn the printer 
on, wait until the print heads move to the home...

Problem Solver315
Troubleshooting on the Optional Auto Take-up 
Reel Unit
Try one or more of these solutions:
❏The roll paper may not have sufficient slack around the auto 
take-up reel unit. Make sure that there is adequate slack 
between the roll paper and the take-up reel core. See “Loading 
roll paper onto the take-up reel core” on page 217.
❏The 
Auto switch on the auto take-up reel unit may not be 
positioned for the direction you want. Select a direction using 
the 
Auto switch on the control box....

Problem Solver316
Contacting Customer Support
Before Contacting Epson
If your Epson product is not operating properly and you cannot 
solve the problem using the troubleshooting information in your 
product documentation, contact customer support services for 
assistance. If customer support for your area is not listed below, 
contact the dealer where you purchased your product.
Customer support will be able to help you much more quickly if 
you give them the following information:
❏Product serial...

Problem Solver317 Speak to a Support Representative
Dial: (562) 276-1300 (U.S.), or (905) 709-9475 (Canada), 6 am to 6 
pm, Pacific Time, Monday through Friday. Toll or long distance 
charges may apply.
Before you call Epson for support, please have the following 
information ready:
❏Product name 
❏Product serial number
❏Proof of purchase (such as a store receipt) and date of 
purchase
❏Computer configuration
❏Description of the problem
Note:
For help using any other software on your system, see the...

Problem Solver318
Help for Users in Australia
New :For all productsEpson Australia wishes to provide you with a high level of 
customer service. In addition to your product documentation, we 
provide the following sources for obtaining information:
Your Dealer
Don’t forget that your dealer can often help identify and resolve 
problems. The dealer should always be the first call for advise on 
problems; they can often solve problems quickly and easily as 
well as give advise on the next step to take....

Problem Solver319
Help for Users in Singapore
New :For All productsSources of information, support, and services available from 
Epson Singapore are:
World Wide Web (http://www.epson.com.sg)
Information on product specifications, drivers for download, 
Frequently Asked Questions (FAQ), Sales Enquiries, and 
Technical Support via e-mail are available.
Epson HelpDesk (Phone: (65) 6586 3111)
Our HelpDesk team can help you with the following over the 
phone:
❏Sales enquiries and product information
❏Product...

Problem Solver320
Help for Users in Vietnam
New :For all productsContacts for information, support, and services are:
Help for Users in Indonesia
New :For all productsContacts for information, support, and services are:
World Wide Web (http://www.epson.co.id)
❏Information on product specifications, drivers for download
❏Frequently Asked Questions (FAQ), Sales Enquiries, 
questions through e-mail
Epson Hotline
❏Sales enquiries and product information
❏Technical support
Epson Service Center
Epson Hotline...