Epson Stylus Pro 9400PS User Manual

Problem Solver341
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❏For Windows, check the Media Type setting in the Main 
menu. Make sure it is correct for the paper you are using. See 
“Making Settings on the Main Menu” on page 20.
For Mac OS 9.x, check the Media Type setting in the Print 
dialog. Make sure it is correct for the paper you are using. See 
“Making Settings in the Print Dialog” on page 105.
For Mac OS X, check the Media Type setting in the Print 
Settings selected in the Print dialog. Make sure it is...

342Problem SolverFor Mac OS 9.x, check the Media Type setting in the Print 
dialog. Make sure it is correct for the paper you are using. See 
“Making Settings in the Print Dialog” on page 105.
For Mac OS X, check the Media Type setting in the Print 
Settings selected in the Print dialog. Make sure it is correct for 
the paper you are using. See “Page Setup” on page 164.
❏If the paper you are using is not supported by the printer 
driver, make the paper thickness setting in the Menu mode. 
See “CUSTOM...

Problem Solver343
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For Mac OS 9.x, make sure Color or Color/B&W Photo is set 
in the Print dialog. See “Making Settings in the Print Dialog” 
on page 105.
For Mac OS X, make sure Color or Color/B&W Photo is set 
in the Print Settings selected in the Print dialog. See “Color” 
on page 166.
Printing could be faster
Try one or more of these solutions:
❏Select High Speed on the Advanced dialog box. For 
Windows, see “Making Advanced setting” on page 27. For 
Mac OS 9.x, see...

344Problem SolverIEEE 1394:
Windows XP, Me, 2000
Mac OS 9.x
Mac OS X
USB 2.0:
Windows XP, 2000
❏Delete unnecessary files to make room on your hard disk 
drive.
Note for Windows:
Your computer may not have enough memory. For further tips, see 
“Increasing the Print Speed” on page 83.
Roll paper cannot be cut
Try one or more of these solutions:
❏Make sure that paper cutter cover is set correctly. See 
“Replacing the Paper Cutter” on page 300.
❏Make sure that the Roll Auto Cut On 
 is selected as the 
Paper...

Problem Solver345
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Note:
If you use roll paper other than Epson special media, see the user 
documentation included with the paper, or contact your supplier.
Paper feed or paper jam problems occur 
frequently
Try one or more of these solutions:
❏Before loading paper and guiding it through the paper 
insertion slot, adjust paper suction. 
To adjust the paper suction using the printer driver, see 
“Paper Configuration” on page 29 for Windows, see “Paper 
Configuration” on...

346Problem SolverFor Mac OS 9.x, check the Media Type setting in the Print 
dialog. Make sure it is correct for the paper you are using. See 
“Making Settings in the Print Dialog” on page 105.
For Mac OS X, check the Media Type setting in the Print 
Settings selected in the Print dialog. Make sure it is correct for 
the paper you are using. See “Page Setup” on page 164
❏Make sure that the platen gap setting matches your paper. 
You can change the platen gap setting in the PRINTER SETUP 
of the Menu mode....

Problem Solver347
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Roll paper does not eject properly
Roll paper is wound tightly and may feed with a curl. If so, attach 
the paper guides to the printer.
c
Caution:
The paper guides only need to be used when the paper feeds with 
a curl; otherwise your printouts may be damaged.
Note:
There are two paper guides for EPSON Stylus Pro 7800/7400 and five 
for EPSON Stylus Pro 9800/9400.
 

348Problem Solver
When feeding paper forward
Attach the paper guides to the printer so they rest on the front of 
the paper basket.
 

Problem Solver349
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When feeding paper backward
Attach the paper guides to the printer so that they rest on the back 
of the paper basket.
Clearing paper jams
To remove jammed paper, follow these steps:
1. If roll paper is jammed, cut the paper at the paper insertion 
slot.
 

350Problem Solver 2. Set the paper lever to the released position to release the 
paper.
3. Open the front cover if necessary.
4. Carefully pull down the jammed paper. 
Note:
Do not touch the circuit board attached to the printer head when 
handling the jammed paper.