Epson Stylus Pro 9400 User Manual

							Maintenance and Transportation311
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If you want to perform head cleaning later, select NO.
Note:
❏If you select YES to start head cleaning, you need to move the ink 
levers according to the messages on the LCD.
❏Even if you will not be using your printer for a long time, leave the 
ink cartridges installed.
Transporting the Printer
Over a long distance
If you need to transport your printer over a long distance, repack 
the printer using the original box and packing materials. 
To repack the printer, follow the steps below.
1. First turn off the printer and make sure the print heads are in 
the home (far right) position. If not, turn the printer back on, 
wait until the print heads move to the home position, then 
turn off the printer.
2. Remove the following parts.
❏Power cord
❏Interface cable
❏Paper basket
❏Roll paper spindle
❏Roll and cut sheet media
❏Optional Auto Take-Up Reel Unit (if installed)
 
						

							312Maintenance and Transportation❏Optional Manual Cutter Unit (if installed)
3. Raise the ink levers. 
You can choose whether to remove the ink cartridges. 
Regardless of your choice, you must keep the ink levers raised 
when transporting the printer; otherwise, ink may leak from 
the printer.
4. Make sure the print head is in the home (far right) position. 
5. Install the metal plate and tighten the screw to lock the print 
head.
6. Repack the printer using the original box and packing 
materials. Contact your dealer for assistance. See “Contacting 
Customer Support” on page 352.
Over a short distance
When you need to move the printer a short distance, follow the 
steps below.
 
						

							Maintenance and Transportation313
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1. First turn off the printer and make sure the print heads are in 
the home (far right) position. If not, turn the printer back on, 
wait until the print heads move to the home position, then 
turn off the printer.
2. Remove the following parts:
❏Power cord
❏Interface cable
❏Paper basket
❏Roll paper spindle
❏Roll and cut sheet media
❏Optional Auto Take-Up Reel Unit (if installed)
❏Optional Manual Cutter Unit (if installed)
3. Raise the ink levers. 
You can choose whether to remove the ink cartridges. 
Regardless of your choice, you must keep the ink levers raised 
when transporting the printer; otherwise, ink may leak from 
the printer.
 
						

							314Maintenance and Transportation 4. Make sure that the casters at the base unit are locked, and that 
the stabilizer knobs of the base unit are extended to the floor.
Note:
Place the casters sideways and lock them so they will not move.
5. Remove the left and right side wing nuts. Keep them in a safe 
place.
6. For Stylus Pro 9800/9400 users:
Have four or more people lift the printer unit off of the base 
unit, using the eight hand grips shown below. The printer unit 
weighs approximately 90 kg (198 lb) and should be lifted 
carefully.
For Stylus Pro 7800/7400 users:
Have two or more people lift the printer unit off of the base 
unit, using the four hand grips shown below. The printer unit 
weighs approximately 49 kg (107.8 lb) and should be lifted 
carefully.
 
						

							Maintenance and Transportation315
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for Stylus Pro 9800/9400
for Stylus Pro 7800/7400
7. Move the printer horizontally.
 
						

							316Maintenance and Transportation When you set up the printer and perform a nozzle check and 
realign the print heads after transporting, see “Setting up the 
printer after transporting it” on page 317. 
To move the printer using casters
When you want to transport the printer a very short distance such 
as within the same room, you can slide the printer on its casters.
c
Caution:
Do not slide the printer on angled or uneven surfaces.
1. Make sure that the power cord, interface cable, roll paper 
spindles and sheet media are removed, and the roll paper 
cover and front cover are closed.
Note:
If you only need to transport your printer a very short distance using 
the casters, you do not need to remove the ink cartridges.
2. Fully insert the upper hooks and put up the lower shafts as 
shown below.
 
						

							Maintenance and Transportation317
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3. Release the front casters and retract the stabilizer knobs.
4. Move the printer to the place of use carefully. Relock the 
casters and extend the stabilizer knobs after moving.
Setting up the printer after transporting it
The steps you need to take to set up the printer after transporting 
it are almost identical to the steps carried out the first time you 
set up the printer. When you set up the printer again, see the 
Unpacking and Setup Guide, and note the following points.
❏Do not forget to remove any protective materials.
❏The first time you start printing after transporting the printer, 
or if you have not turned on the printer for a long time, the 
print head nozzles may be clogged. Epson recommends that 
you perform a nozzle check and clean the print head, and also 
realign the print head to ensure print quality. 
To perform a nozzle check using the control panel, see 
“Checking the print head nozzles” on page 224.
 
						

							318Maintenance and TransportationTo perform a nozzle check using the printer software, see 
“Checking the print head nozzles” on page 68 for Windows, 
“Checking the print head nozzles” on page 140 for Mac OS 
9.x, or “Checking the print head nozzles” on page 192 for Mac 
OS X.
To clean the print head using the control panel, press the 
Menu r button for 3 seconds.
To clean the print head using the printer software, see 
“Cleaning the print head” on page 70 for Windows, “Cleaning 
the print head” on page 142 for Mac OS 9.x, or “Cleaning the 
print head” on page 194 for Mac OS X.
To realign the print head using the control panel, see 
“Aligning the print head” on page 225.
To realign the print head using the printer software, see 
“Aligning the print head” on page 71 for Windows, “Aligning 
the print head” on page 143 for Mac OS 9.x, or “Aligning the 
print head” on page 195 for Mac OS X.
 
						

							Problem Solver319
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Chapter 8
Problem Solver
Troubleshooting
Printer stops printing unexpectedly
Head cleaning, ink charging, or ink drying is in progress
During head cleaning, ink charging, or ink drying, CLEANING 
PLEASE WAIT, CHARGING INK, or INK DRYING appears on the LCD 
respectively. Wait until the printer resumes printing.
An error has occurred
Many common printer problems and their solutions can be 
identified by the messages on the LCD. 
You can also check the lights on the control panel for errors. See 
“Lights” on page 200.
For other messages not included in the following table, see 
“Messages” on page 202.
 
						

							320Problem Solver
Error messages
Message Description What to do
UNABLE TO PRINT
MAKE SURE PAPER 
IS LOADEDAn error may be 
occurring when you try 
to print patterns such as 
nozzle check or head 
alignment.End the TEST PRINT 
menu first, and then 
solve the error 
displayed on the LCD. 
Finally, try to print 
patterns again.
MAINTENANCE 
TANK NEARLY FULLThe maintenance tank is 
almost full.Replace the 
maintenance tank with 
a new one. See 
“Replacing the 
Maintenance Tank” on 
page 299.
INK  LOW The ink cartridge is nearly 
empty.Replacement of the ink 
cartridge is nearly 
needed.
Although you can 
continue printing in INK 
LOW situation, the print 
quality may decline.
MAINTENANCE 
REQUEST nnnnA part used in the printer 
has nearly reached the 
end of its life. nnnn 
shows the code of the 
part.Note the code and 
contact your dealer. 
See “Contacting 
Customer Support” on 
page 352.
PAPER LOW The roll paper is almost 
finished.Replace the roll paper 
with a new one. See 
“Using Roll Paper” on 
page 245.
POWER CLEANING 
YOU MUST MOVE 
INK LEVERS WHEN 
CLEANINGPower cleaning is 
required.To perform power 
cleaning, select YES 
and follow the 
messages on the LCD.
CLEANING ERROR
REMOVE THICK 
PAPERCleaning cannot be 
executed because thick 
paper is loaded.Remove the thick 
paper, and then move 
the paper lever to the 
secured position.
The printer could not 
feed the printout.Remove the printout.