Epson Stylus Pro 7450 User Manual

							Problem Solver311
Then gently pinch the upper part of each paper guide and push 
it to the back position to allow the printout to come out properly.
 
						

							Problem Solver312
Clearing paper jams
To remove jammed paper, follow these steps:
1. If roll paper is jammed, cut the paper at the paper insertion 
slot.
2. Set the paper lever to the released position to release the 
paper.
 
						

							Problem Solver313
3. Open the front cover if necessary.
4. Carefully pull down the jammed paper. 
c
Caution:
❏Do not touch the circuit board attached to the printer 
head when handling the jammed paper.
❏Be careful not to touch the parts highlighted below; 
otherwise, the printer may be damaged.
 
						

							Problem Solver314
5. Close the front cover, if necessary, then press the Power  
button to turn the printer off and back on.
6. Make sure that the Paper check light is on and PAPER OUT. 
LOAD PAPER is displayed on the LCD panel. To load the paper, 
see “Using Roll Paper” on page 201 or “Using Cut Sheet 
Media” on page 228.
If you do not resume printing afterwards, make sure the print 
heads are in the home (far right) position. If not, turn the printer 
on, wait until the print heads move to the home position, then 
turn off the printer.
c
Caution:
If the print heads are not left in the home position, print quality 
may decline.
 
						

							Problem Solver315
Troubleshooting on the Optional Auto Take-up 
Reel Unit
Try one or more of these solutions:
❏The roll paper may not have sufficient slack around the auto 
take-up reel unit. Make sure that there is adequate slack 
between the roll paper and the take-up reel core. See “Loading 
roll paper onto the take-up reel core” on page 217.
❏The 
Auto switch on the auto take-up reel unit may not be 
positioned for the direction you want. Select a direction using 
the 
Auto switch on the control box. See “Taking-up your 
prints” on page 224.
❏If the Sensor light flashes slowly when you are not printing, 
there may be an external obstacle between the emitter and 
detector, or sensor adjustment may not be set properly. Check 
for an obstacle in the space where the paper is needed for 
taking up, or adjust the sensor position. See “Adjusting the 
sensor” on page 215.
❏If the Sensor light is still flashing, the printer will print the job 
for approximately three meters and stop printing. Set the 
paper lever to the released position, then check that the roll 
paper is set properly and that there is no external obstruction 
in the sensor detection area. If the roll paper is not set 
properly, wind the excess paper up and set the paper lever to 
the secured position.
❏If the Sensor light is flashing rapidly, the auto take-up reel 
unit is locked. Turn the printer OFF and ON again.
❏If the Sensor light is off, the sensor cable may not be connected 
properly. Check the connection of the sensor cables.
 
						

							Problem Solver316
Contacting Customer Support
Before Contacting Epson
If your Epson product is not operating properly and you cannot 
solve the problem using the troubleshooting information in your 
product documentation, contact customer support services for 
assistance. If customer support for your area is not listed below, 
contact the dealer where you purchased your product.
Customer support will be able to help you much more quickly if 
you give them the following information:
❏Product serial number
(The serial number label is usually on the back of the product.)
❏Product model
❏Product software version
(Click About, Version Info, or similar button in the product 
software.)
❏Brand and model of your computer
❏Your computer operating system name and version
❏Names and versions of the software applications you 
normally use with your product
Help for Users in North America
New :Use Inkjet, SPC, and other products Only.Epson provides the technical support services listed below.
Internet Support
Visit Epson’s support Web site at http://support.epson.com and 
select your product for solutions to common problems. You can 
download drivers and documentation, get FAQs and 
troubleshooting advice, or e-mail Epson with your questions.
 
						

							Problem Solver317 Speak to a Support Representative
Dial: (562) 276-1300 (U.S.), or (905) 709-9475 (Canada), 6 am to 6 
pm, Pacific Time, Monday through Friday. Toll or long distance 
charges may apply.
Before you call Epson for support, please have the following 
information ready:
❏Product name 
❏Product serial number
❏Proof of purchase (such as a store receipt) and date of 
purchase
❏Computer configuration
❏Description of the problem
Note:
For help using any other software on your system, see the documentation 
for that software for technical support information.
Purchase Supplies and Accessories
You can purchase genuine Epson ink cartridges, ribbon 
cartridges, paper, and accessories from an Epson authorized 
reseller. To find the nearest reseller, call 800-GO-EPSON 
(800-463-7766). Or you can purchase online at 
http://www.epsonstore.com (U.S. sales) or 
http://www.epson.ca (Canadian sales). 
Help for Users in Europe
Check your Pan-European Warranty Document for information 
on how to contact EPSON Customer support.
 
						

							Problem Solver318
Help for Users in Australia
New :For all productsEpson Australia wishes to provide you with a high level of 
customer service. In addition to your product documentation, we 
provide the following sources for obtaining information:
Your Dealer
Don’t forget that your dealer can often help identify and resolve 
problems. The dealer should always be the first call for advise on 
problems; they can often solve problems quickly and easily as 
well as give advise on the next step to take.
Internet URL http://www.epson.com.au
Access the Epson Australia World Wide Web pages. Worth taking 
your modem here for the occasional surf! The site provides a 
download area for drivers, Epson contact points, new product 
information and technical support (e-mail).
Epson Helpdesk
Epson Helpdesk is provided as a final backup to make sure our 
clients have access to advice. Operators on the Helpdesk can aid 
you in installing, configuring and operating your Epson product. 
Our Pre-sales Helpdesk staff can provide literature on new Epson 
products and advise where the nearest dealer or service agent is 
located. Many types of queries are answered here.
The Helpdesk numbers are:
We encourage you to have all the relevant information on hand 
when you ring. The more information you prepare, the faster we 
can help solve the problem. This information includes your Epson 
product documentation, type of computer, operating system, 
application programs, and any information you feel is required.
Phone: 1300 361 054
Fax: (02) 8899 3789
 
						

							Problem Solver319
Help for Users in Singapore
New :For All productsSources of information, support, and services available from 
Epson Singapore are:
World Wide Web (http://www.epson.com.sg)
Information on product specifications, drivers for download, 
Frequently Asked Questions (FAQ), Sales Enquiries, and 
Technical Support via e-mail are available.
Epson HelpDesk (Phone: (65) 6586 3111)
Our HelpDesk team can help you with the following over the 
phone:
❏Sales enquiries and product information
❏Product usage questions or problem
❏Enquiries on repair service and warranty
Help for Users in Thailand
New :For all productsContact for information, support, and services are:
World Wide Web (http://www.epson.co.th)
Information on product specifications, drivers for download, 
Frequently Asked Questions (FAQ), and e-mail are available.
Epson Hotline (Phone: (66)2-670-0333)
Our Hotline team can help you with the following over the phone:
❏Sales enquiries and product information
❏Product usage questions or problem
❏Enquiries on repair service and warranty
 
						

							Problem Solver320
Help for Users in Vietnam
New :For all productsContacts for information, support, and services are:
Help for Users in Indonesia
New :For all productsContacts for information, support, and services are:
World Wide Web (http://www.epson.co.id)
❏Information on product specifications, drivers for download
❏Frequently Asked Questions (FAQ), Sales Enquiries, 
questions through e-mail
Epson Hotline
❏Sales enquiries and product information
❏Technical support
Epson Service Center
Epson Hotline (Phone): 84-8-823-9239
Service Center: 80 Truong Dinh Street, District 1, 
Hochiminh City Vietnam
Phone (62) 21-572 4350
Fax (62) 21-572 4357
Jakarta Mangga Dua Mall 3rd floor No 3A/B
Jl. Arteri Mangga Dua,
Jakarta
Phone/Fax: (62) 21-62301104