Epson Stylus Pro 3800 User Manual

5-101
Maintaining and Transporting the Printer|101
Transporting or Storing the Printer
If you are moving the printer a short distance (for example, in the same 
building), close any open extensions and covers and remove the rear sheet 
guide if installed. 
To ship the printer, you must repack it using the original box and packing 
materials. If you do not have these items, contact Epson to request them. 
Otherwise, the printer may be damaged beyond repair.
Preparing the Printer for Shipment
1. Turn the...

5-102
102|Maintaining and Transporting the Printer
Uninstalling and Reinstalling the Printer Driver
If you need to uninstall and then reinstall the printer driver software for any 
reason, follow the instructions in the appropriate section below. 
Macintosh
1. Open the Applications folder, then the Utilities folder.
2. Double-click 
Printer Setup Utility, select Stylus Pro 3800, and then 
click 
Delete.
3. If you want to reinstall your printer software, restart your Macintosh. 
Then follow the...

5-103
Maintaining and Transporting the Printer|103
Updating Your Printer Firmware
You can check for a newer version of firmware on the Epson support site and 
update your printer, if necessary. 
Downloading the Firmware
1. Navigate to epson.com/support in your browser. 
2. Choose your printer. 
3. Click 
Drivers and Downloads to find the newest firmware. 
4. Choose the version for Macintosh or Windows and follow the 
instructions on the screen, then continue with the instructions below to 
update the...

5-104
104|Maintaining and Transporting the Printer
3. Click the Firmware Updater icon. You see a window like this one: 
4. Make sure your printer is on, its LCD is set to 
Ready, and it is 
connected to your computer. Then choose 
Stylus Pro 3800 in the 
Printer list. 
sp3800Guide.book  Page 104  Monday, January 29, 2007  11:08 AM
 

5-105
Maintaining and Transporting the Printer|105
5. Click Browse and find the firmware that you just downloaded and 
extracted. Select the file and click 
Choose.
6. If the firmware version of the file is newer, click 
Update to start the 
firmware update process. (If it is the same, you don’t need to update it.)
7. When the update is complete, close the Firmware Updater window and 
the LFP Remote Panel window.Caution: Don’t turn off 
the printer while the 
firmware is updating. 
sp3800Guide.book  Page...

5-106
106|Maintaining and Transporting the Printer
sp3800Guide.book  Page 106  Monday, January 29, 2007  11:08 AM
 

107
107
If you experience a problem with your printer, try to solve it by following the 
guidelines in this chapter: 
Diagnosing problems
Checking error messages and lights
Improving print quality
Solving operational problems
Solving miscellaneous printing problems
Solving paper problems, including clearing paper jams
Diagnosing Problems
The Epson Stylus Pro 3800 includes a number of ways to help you diagnose 
problems:
To identify the most common problems, check the messages on the 
control panel. See...

6-108
108|Solving Problems
Checking Error Messages and Lights
The control panel includes various lights and an LCD panel to indicate the 
status of the printer: 
When your ink is low or expended, or paper runs out, or a problem occurs, 
a message appears on the LCD, and the lights on the control panel come 
on or flash. The following table lists the messages in alphabetical order and 
includes instructions for correcting the problem.
LCD
Power 
buttonCancel 
buttonInk light
Paper feed / 
dbutton Paper...

6-109
Solving Problems|109
Message ExplanationResponse
BORDERLESS 
ERROR
PRESS THE DOWN 
BUTTON.
LOAD THE CORRECT 
SIZE PAPERThe installed paper is not 
supported for borderless 
printing or the PAPER SIZE 
CHECK setting is off.Press the d Paper feed button, and then load a different 
size media. See “Choosing Paper Options” on page 68 
for Windows, or “Choosing Page Setup Options” on 
page 50 for Macintosh. Also, select ON for PAPER SIZE 
CHECK in the printer’s menu system. 
CLEANING ERROR
PRESS THE...

6-110
110|Solving Problems
FRONT SLOT 
CLOSED
OPEN THE FRONT 
MANUAL FEED SLOTThe front manual feed slot 
is closed during operation.Open the front slot by pushing it. If necessary, remove 
the paper.
INK CARTRIDGE 
ERROR
CHECK CARTRIDGEThe wrong type of cartridge 
is installed.Remove the ink cartridge and install one that is 
designed for your printer. See “Replacing Ink 
Cartridges” on page 88.
INK CARTRIDGE 
ERROR
PLEASE INSTALL THE 
CORRECT 
CARTRIDGEAn ink cartridge that cannot 
be used with this...