Epson Stylus Pro 3800 User Manual

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Maintaining and Transporting the Printer|101
Transporting or Storing the Printer
If you are moving the printer a short distance (for example, in the same 
building), close any open extensions and covers and remove the rear sheet 
guide if installed. 
To ship the printer, you must repack it using the original box and packing 
materials. If you do not have these items, contact Epson to request them. 
Otherwise, the printer may be damaged beyond repair.
Preparing the Printer for Shipment
1. Turn the printer on and make sure the print head is in the home 
(far right) position. 
2. Turn off the printer.
3. Unplug the power cord and interface cable.
4. Close any paper tray extensions and covers, and remove the rear sheet 
guide if installed.
5. Insert the protective materials included with the printer and repack it 
using the original box and packing materials. If you do not have these 
items, contact Epson to request them. Otherwise, the printer may be 
damaged beyond repair. 
Setting Up the Printer After Transportation
Setting up the printer after transporting it is almost identical to setting it up 
for the first time. See the Start Here sheet for instructions. 
Keep in mind that the first time you start printing after moving the printer, 
the print head nozzles may be clogged—especially if the printer hasn’t
been turned on for a long time. You may need to run a cleaning cycle 
(see page 84) and realign the print head (see page 87) to ensure good print 
quality. 
WARNING: The printer 
weighs about 43 lb (20 kg), 
and should be lifted by two 
people. 
Caution: Do not remove 
the ink cartridges.
Caution: Do not turn off 
the printer by unplugging 
it or turning off a power 
strip. You will not be able 
to lock the print head, and 
ink may leak out of the 
reservoir, damaging the 
printer.
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102|Maintaining and Transporting the Printer
Uninstalling and Reinstalling the Printer Driver
If you need to uninstall and then reinstall the printer driver software for any 
reason, follow the instructions in the appropriate section below. 
Macintosh
1. Open the Applications folder, then the Utilities folder.
2. Double-click 
Printer Setup Utility, select Stylus Pro 3800, and then 
click 
Delete.
3. If you want to reinstall your printer software, restart your Macintosh. 
Then follow the instructions on the Start Here sheet to install the printer 
software.
Windows
1. Do one of the following:
Windows XP: Click Start, then Control Panel.
Windows 2000: Click Start, Settings, and Control Panel.
2. Double-click 
Add/Remove Programs. Click Epson Printer 
Software
 in the program list, then select your printer icon.
3. Click the 
Change/Remove or Add/Remove button and follow the 
on-screen instructions. 
4. If you want to reinstall your printer software, restart your computer. 
Then follow the instructions on the Start Here sheet to install the printer 
software or in Chapter 1 for network setups. 
Ti p :  Check the Epson Pro 
Graphics website at 
prographics.epson.com 
for updated drivers and 
utilities that may become 
available.
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Maintaining and Transporting the Printer|103
Updating Your Printer Firmware
You can check for a newer version of firmware on the Epson support site and 
update your printer, if necessary. 
Downloading the Firmware
1. Navigate to epson.com/support in your browser. 
2. Choose your printer. 
3. Click 
Drivers and Downloads to find the newest firmware. 
4. Choose the version for Macintosh or Windows and follow the 
instructions on the screen, then continue with the instructions below to 
update the firmware.
Updating the Firmware
1. Double-click the firmware file to extract it. 
2. Double-click the 
EPSON LFP Remote Panel icon on your desktop. 
You see a window like this one:
Note: Although the 
illustrations in this 
section show Macintosh 
screens, the procedure is 
the same in Windows.
Note: For more 
information on using the 
LFP Remote Panel, click 
Help to see the on-screen 
guide.
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104|Maintaining and Transporting the Printer
3. Click the Firmware Updater icon. You see a window like this one: 
4. Make sure your printer is on, its LCD is set to 
Ready, and it is 
connected to your computer. Then choose 
Stylus Pro 3800 in the 
Printer list. 
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Maintaining and Transporting the Printer|105
5. Click Browse and find the firmware that you just downloaded and 
extracted. Select the file and click 
Choose.
6. If the firmware version of the file is newer, click 
Update to start the 
firmware update process. (If it is the same, you don’t need to update it.)
7. When the update is complete, close the Firmware Updater window and 
the LFP Remote Panel window.Caution: Don’t turn off 
the printer while the 
firmware is updating. 
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106|Maintaining and Transporting the Printer
sp3800Guide.book  Page 106  Monday, January 29, 2007  11:08 AM
 
						

							107
107
If you experience a problem with your printer, try to solve it by following the 
guidelines in this chapter: 
Diagnosing problems
Checking error messages and lights
Improving print quality
Solving operational problems
Solving miscellaneous printing problems
Solving paper problems, including clearing paper jams
Diagnosing Problems
The Epson Stylus Pro 3800 includes a number of ways to help you diagnose 
problems:
To identify the most common problems, check the messages on the 
control panel. See page 108 for more information. 
If you’re using the Epson printer driver and Status Monitor utility, 
check your software for error messages. See Chapter 4 or 5 for more 
information.
To determine whether the problem is caused by the printer itself, 
disconnect the printer from your computer and run a nozzle check from 
the control panel. See page 84 for instructions.
If none of the suggested solutions in this chapter solve your problem, 
contact Epson as described under “Where To Get Help” on page 12.
Chapter 6: 
Solving 
Problems
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108|Solving Problems
Checking Error Messages and Lights
The control panel includes various lights and an LCD panel to indicate the 
status of the printer: 
When your ink is low or expended, or paper runs out, or a problem occurs, 
a message appears on the LCD, and the lights on the control panel come 
on or flash. The following table lists the messages in alphabetical order and 
includes instructions for correcting the problem.
LCD
Power 
buttonCancel 
buttonInk light
Paper feed / 
dbutton Paper light Menu / rbuttonInk and maintenance 
cartridge status
Ink cover open / 
ubutton
Back / 
lbutton Power light
Enter button
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Solving Problems|109
Message ExplanationResponse
BORDERLESS 
ERROR
PRESS THE DOWN 
BUTTON.
LOAD THE CORRECT 
SIZE PAPERThe installed paper is not 
supported for borderless 
printing or the PAPER SIZE 
CHECK setting is off.Press the d Paper feed button, and then load a different 
size media. See “Choosing Paper Options” on page 68 
for Windows, or “Choosing Page Setup Options” on 
page 50 for Macintosh. Also, select ON for PAPER SIZE 
CHECK in the printer’s menu system. 
CLEANING ERROR
PRESS THE 
CANCEL/RESET 
BUTTONThe nozzles are still 
clogged.Press the
 + Cancel button, then run the Head Cleaning 
utility. See “Checking and Cleaning the Print Head” on 
page 84.
CLEANING ERROR
PRESS THE DOWN 
BUTTON AND 
REMOVE THICK 
PAPERPrint head cleaning cannot 
be started because thick 
paper is loaded.Remove the thick paper.
COMMAND ERROR
CHECK DRIVER 
SETTINGSDamaged data was sent to 
the printer or the data has 
an incorrect command.Stop printing and press the 
+ Cancel button for 
3 seconds.
The installed printer driver 
is not correct for the printer.Stop printing and press the 
+ Cancel button for 
3 seconds. Then make sure that the installed printer 
driver is correct for the printer.
FRONT FEED SLOT 
OPEN
CLOSE THE FRONT 
MANUAL FEED SLOTThe front manual feed slot 
is open during operation.Close the front feed slot.
FRONT FEED SLOT 
OPEN
LOAD MEDIA
PRESS THE DOWN 
BUTTONThe front manual feed slot 
is open, but no paper is 
loaded.Load a sheet of paper in the front slot, and then press 
the d Paper feed button.
FRONT FEED SLOT 
OPEN
PRESS THE DOWN 
BUTTON AND 
REMOVE PAPERPaper is loaded in the front 
manual feed slot.Press the d Paper feed button, then remove the paper 
from the front manual feed slot.
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110|Solving Problems
FRONT SLOT 
CLOSED
OPEN THE FRONT 
MANUAL FEED SLOTThe front manual feed slot 
is closed during operation.Open the front slot by pushing it. If necessary, remove 
the paper.
INK CARTRIDGE 
ERROR
CHECK CARTRIDGEThe wrong type of cartridge 
is installed.Remove the ink cartridge and install one that is 
designed for your printer. See “Replacing Ink 
Cartridges” on page 88.
INK CARTRIDGE 
ERROR
PLEASE INSTALL THE 
CORRECT 
CARTRIDGEAn ink cartridge that cannot 
be used with this printer is 
installed.Remove the ink cartridge and install one that can be 
used in your printer. See “Replacing Ink Cartridges” on 
page 88.
INK CARTRIDGE 
ERROR
PRESS THE UP 
BUTTON
REPLACE THE 
CARTRIDGEAn ink cartridge is installed 
incorrectly (perhaps in the 
wrong slot).Press the
 uInk cover open button to open the ink 
cover. Then remove the ink cartridge and install it 
correctly. See “Replacing Ink Cartridges” on page 88.
INK CARTRIDGE 
ERROR
REPLACE 
CARTRIDGEThere is a problem with one 
of the ink cartridges. It may 
be installed in the wrong 
slot.Remove the ink cartridge and reinstall it correctly. If this 
message appears after reinstalling the ink cartridge, 
replace it. See “Replacing Ink Cartridges” on page 88.
INK CARTRIDGE
NON-GENUINE 
CARTRIDGE MAY 
NOT PERFORM AT 
OPTIMUM. 
CONTINUE?
The wrong type of cartridge 
is installed or is installed in 
the wrong slot.Select NO (press the Menu
r button) if you want to 
replace the ink cartridge with a genuine Epson ink 
cartridge. See “Replacing Ink Cartridges” on page 88. 
Otherwise, select YES (press the 
l button).
INK CARTRIDGE
PLEASE USE 
GENUINE EPSON INK 
CARTRIDGESA non-genuine ink cartridge 
is installed.Replace the ink cartridge with a genuine Epson ink 
cartridge. See “Replacing Ink Cartridges” on page 88.
INK CARTRIDGE
REPLACE INK 
CARTRIDGEThe ink cartridge is 
expended.Install a new ink cartridge. See “Replacing Ink 
Cartridges” on page 88.
Message ExplanationResponse
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