Epson Stylus Pro 11880 User Manual

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Maintaining and Transporting the Printer|141
5. Remove the printer from the stand. First make sure the front casters are 
locked.
6. Remove the four wing nuts and lock washers securing the printer to the 
stand (underneath the printer). Keep them in a safe place.
7. Lift the printer using the hand grips where provided. (See the stickers 
located near the rear hand grips for the correct holding position.) 
8. Keep the printer level while moving it. See page 142 for information 
about setting up the...

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142|Maintaining and Transporting the Printer
Moving the Printer on the Stand
When you need to move the printer a short distance, such as within the same 
building, you can roll the printer on its casters. 
1. Make sure the printer is turned off and the carriage is in the home 
position (on the far right). If not, turn the printer back on, wait until the 
carriage moves to the home position, then turn off the printer. 
2. Disconnect the power cord and interface cable.
3. Remove all paper and the...

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143
As you use your printer, you may occasionally experience a problem. You 
can diagnose the problem following the guidelines in this chapter or check 
the FAQ at www.proimaging.epson.com. Then try the most likely solutions 
until the problem is fixed. 
This chapter provides instructions for the following:
Diagnosing problems
Checking error messages and lights
Improving print quality
Solving operational problems
Solving miscellaneous printing problems
Solving paper problems, including clearing paper...

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144|Solving Problems
Checking Error Messages and Lights
The control panel includes various lights and an LCD display to indicate the 
status of the printer: 
When your ink or paper runs out or a problem occurs, a message appears on 
the LCD display, and the lights on the control panel come on or flash. The 
following table lists the messages in alphabetical order and includes an 
explanation and instructions for correcting the problem.
LCD display
Power 
button Pause or reset 
button and light
Ink...

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Solving Problems|145
CLEANING ERROR
PRESS THE   BUTTON 
IT IS RECOMMENDED TO 
EXECUTE CLEANING AGAINThe nozzles are still 
clogged.Press the  Pause button, then run another 
cleaning cycle.
COMMAND ERROR
CHECK DRIVER SETTINGSYou may be using the 
wrong printer driver.
Damaged data was sent to 
the printer or the data has 
an incorrect command.Press and hold the 
 Pause button for 
3 seconds to cancel the print job. Make sure 
the correct driver is installed.
CANNOT OPEN COVERSomething is...

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146|Solving Problems
INK CARTRIDGE ERROR
PLEASE INSTALL THE 
CORRECT CARTRIDGEYou tried to install an ink 
cartridge that cannot be 
used with this printer.If you are replacing ink cartridges, check the 
package and product code. Replace the 
cartridge with a genuine Epson ink cartridge.
INK CARTRIDGE ERROR
REPLACE CARTRIDGEInk cartridge may be 
damaged or affected by 
condensation.If the cartridge is very cold, wait for at least 4 
hours until it warms up. Try reinstalling the 
cartridge. If the...

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Solving Problems|147
MAINTENANCE REQUESTA printer part may need to 
be replaced soon. Note the code number and contact Epson as 
described on page 10. 
MAINTENANCE TANK 
NEARLY FULLThe indicated tank is 
almost full.Although you can continue printing, you should 
replace the tank as soon as possible.
NO CARTRIDGE
INSTALL INK CARTRIDGEInk cartridge(s) not 
installed.Install ink cartridge(s); see page 127.
NO MAINTENANCE TANK
INSTALL THE XXX 
MAINTENANCE TANKThe indicated maintenance 
tank is not...

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148|Solving Problems
PAPER JAM 
REMOVE PAPERPaper has jammed in the 
printer.Release the paper lever and remove the 
jammed paper; see page 156. Do you need to 
turn the printer off and then back on?
PAPER OUT
LOAD PAPERPaper ran out or is not 
ejected correctly.Load paper. If paper is not ejected, release the 
paper lever and remove the paper.
PAPER SENSOR ERROR 
PRESS THE   BUTTON 
LOAD THE CORRECT PAPERThe paper does not match 
the media type selected 
for auto head alignment.Press the   Pause...

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Solving Problems|149
Improving Print Quality
You can often improve print quality by doing the following:
Run a nozzle check and cleaning cycle. See page 122 for instructions.
Align the print head. See page 126 for instructions.
When you send a print job, make sure your print options are set 
correctly. For more information, see Chapter 3 (Macintosh) or 
Chapter 4 (Windows).
If none of these suggestions help, try the solutions on the following pages.
SERVICE CALL ERROR NNNNIf 1133 or 1137 appear,...

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150|Solving Problems
ProblemSolution 
Your print has 
horizontal banding.◗Check the ink indicators and light to see if you are low on ink. Replace ink 
cartridges if necessary, as described on page 127.
◗Run a nozzle check and cleaning cycle. See page 122 for instructions. 
◗Turn off High Speed in your printer settings.
◗Make sure the Media Type setting in the printer software is correct for the media 
you’re printing on. 
◗If you’re using cut sheet media, make sure the printable side is face up....