Epson Stylus Photo RX620 User Manual

61
Solving Problems
If you have a problem with your Stylus Photo RX620, check the messages on the 
RX620 screen, run a nozzle check (see page 58), or see “Problems and Solutions” 
below. 
See these sections:
■“Problems and Solutions” below
■“Where To Get Help” on page 72
Problems and Solutions
Check the solutions below if you’re having trouble using your RX620.
Setup and Software Installation Problems
Tip: 
It’s a good idea to check Epson’s web site periodically for possible updates to your 
software....

62Solving Problems
The Stylus Photo RX620 makes noise after ink cartridge installation. 
■When you install ink cartridges, the Stylus Photo RX620 must charge its ink 
delivery system. Wait until it’s finished (the 
Charging message disappears 
from the RX620 screen), then turn it off. If it’s turned off early, it may use 
extra ink the next time you turn it on. 
■Make sure the ink cartridges are seated securely and no packing material 
remains in the Stylus Photo RX620. Turn off the Stylus Photo RX620,...

Problems and Solutions63
Printing and Copying Problems
The Stylus Photo RX620 is on, but nothing prints. 
■Make sure the USB cable is securely connected at both ends.
■If you’re using a USB hub, try connecting the Stylus Photo RX620 directly to 
your computer’s USB port instead.
■Run a nozzle check as described on page 58. If the check page prints, make 
sure your Stylus Photo RX620 software is installed correctly. 
■If you’re printing on a network, you need to set up your Stylus Photo RX620 
for network...

64Solving Problems
The margins are incorrect. 
■Make sure the paper size settings are correct for the paper you’ve loaded.
■Choose the correct margins for your paper size.
■Make sure your paper is positioned on the right side of the sheet feeder with 
the left edge guide lightly against the paper. Do not load too many sheets of 
paper at a time (don’t go past the arrow mark on the left edge guide).
■If you use the buttons on the control panel to select Auto Fit Page to copy a 
document with white or very...

Problems and Solutions65
■If you see your Stylus Photo RX620 in the Windows Control Panel, but you 
can’t scan, uninstall and reinstall its software. See the on-screen Reference 
Guide to uninstall the software, then follow the installation instructions on 
the Start Here sheet.
The Stylus Photo RX620 scanning software doesn’t work properly.
■Make sure your system meets the requirements listed in the on-screen 
Reference Guide.
■Check if your computer has enough memory for your software. If you’re...

66Solving Problems
■If paper jams, turn off your Stylus Photo RX620, lift open the scanner section, 
and remove any paper that’s inside, including any small pieces that may have 
torn off. Carefully reload paper, turn the RX620 back on, and press the 
x
Color button.
Caution: 
Clear paper jams by pulling the paper out of the printer in the direction that it 
normally feeds through the printer (towards the output tray). Never pull the paper 
out backwards (in the direction of the sheet feeder). 
■
If...

Problems and Solutions67
■The ink cartridges may need replacing; see page 53. 
■Align the print head; see page 59 for instructions. 
Your printout is blurry or smeared. 
■Make sure your paper isn’t damp, curled, or loaded face down (the printable 
side should be face up). Load new paper face-up.
■Use a support sheet with special paper or try loading your paper one sheet at a 
time.
■Align the print head; see page 59 for instructions.
■Use Epson papers for proper saturation and absorption of genuine Epson...

68Solving Problems
Your printout is grainy. 
■Use a higher quality paper or select a higher Quality Type or Print Quality in 
your printer software. If you’re copying without a computer, use the control 
panel buttons to select 
Best Photo as the quality setting.
■Align the print head; see page 59 for instructions.
■Increase the image resolution or print it in a smaller size; see your software 
documentation.
You see wrong or missing colors.
 
■
Make sure Black Ink Only is off (Windows) or Color ink is...

Problems and Solutions69 The image size or position is incorrect. 
Make sure the paper and/or layout options are set correctly. Click the 
? or Help 
button on your printer settings window for more information. If you’re copying 
without a computer, check the layout settings on the RX620 screen.
The image is inverted, as if viewed in a mirror. 
Turn off 
Mirror Image in the printer software or the mirror setting in your 
application software. If you’re copying without a computer, check the RX620 
screen...

70Solving Problems
Your image is too dark. 
■Try adjusting the brightness with your application 
software. Also check the brightness and contrast values 
of your monitor.
■The dark frame around negative film is perceived as 
white,  altering the exposure of the scan and causing it 
to appear darker. Set the correct color by adjusting the 
border (marquee) so only your photo is selected. Then 
scan again. Click 
Help in the EPSON Scan window for 
details.
■Change the Display Gamma setting and check the...