Epson Stylus Photo R2400 User Manual

							Solving Problems101
■Try turning off PhotoEnhance (Windows). Also check if you’re using a special 
effect that alters image colors, like Sepia.
■Change the Gamma setting (Macintosh); see page 39.
■Your printed colors can never exactly match your on-screen colors. However, you 
can use a color management system to get as close as possible. See the Photoshop 
color management instructions on page 53. If your photos have a dark, 
underexposed and/or yellow-brown cast or a light, overexposed and or light-blue 
cast after using color management, see the solutions on page 62. 
Paper Problems
Paper doesn’t eject fully or is wrinkled.
■If the paper doesn’t eject fully, you may have set the wrong paper size. Press the 
)paper button to eject the paper, then select the correct paper size.
■If it’s wrinkled when it ejects, the paper may be damp or too thin. Load new 
paper.
Paper sheets don’t feed correctly.
■If paper doesn’t feed or multiple pages feed, remove it from the sheet feeder. Fan 
the edges of the sheets, reload them against the right side of the feeder, and slide 
the left edge guide against the paper, but not too tightly. Don’t load paper above 
the arrow on the left edge guide. 
■If you are loading multiple sheets of matte paper that are larger than letter-size, 
use the matte paper support. See page 15. 
Paper sheets jam in the printer.
Press the 
)paper button to eject the jammed paper. If that doesn’t work, try the 
following:
1. Turn off the printer.
2. Remove any jammed paper from the printer’s output tray.
 
						

							102Solving Problems
3. Remove any jammed paper from the sheet feeder or open the printer cover and 
remove any paper jammed inside. Press the 
)paper button to clear the error.
Roll paper or canvas doesn’t feed correctly or jams in the printer.
■Cut the end of the paper straight across. If the edge is uneven or frayed, the paper 
won’t feed smoothly.
■If the roll paper end is curled, place the end inside a folded sheet of paper and roll 
it backwards against the curl.
■Make sure the paper is loaded in the roll paper feeder, not the sheet feeder; see 
page 21.
■As you load the paper, gently hold it in the roll paper feeder and wait for it to 
load; don’t force the paper in.
■Select Roll as the Source (Windows) or the correct size and source of Roll Paper 
for the Paper Size (Macintosh). Other settings will feed too much paper. See 
page 43 for instructions. 
■If extra paper feeds, press the zroll paper button for three seconds to rewind the 
paper all the way (repeat if necessary). If the )paper light is on, press the 
)paper button. Reload the paper as described on page 21.
Note: For certain paper types, clearing a paper jam may leave behind a fine layer 
of paper dust, which may then appear on your next printout. To prevent this, use 
a can of compressed air to blow paper dust out of the printer after clearing a 
paper jam. Open the front path door and direct the airflow through the roll paper 
feeder (under the white rollers) at the back of the printer. Start on the home 
position side and move across. Do not blow paper dust into the home position 
area.
 
						

							Solving Problems103
There is fiber or dust on the paper rollers, preventing paper from feeding 
properly.
Paper dust may have built up on the paper rollers, preventing paper from feeding 
properly. Use Epson Ink Jet Printer Cleaning Sheets (part number S041150) to clean 
the rollers.
Caution: Do not use the cleaning sheets that come with Epson special papers; 
they may jam inside your printer.
Follow these steps to clean the paper rollers:
1. Remove any paper loaded in the printer’s sheet feeder.
2. Remove the instruction sheet from the sticky side of the cleaning sheet.
Caution: Do not follow the loading instructions on the sheet; they are not correct 
for your printer. Follow the steps here instead.
3. Position the cleaning sheet in the printer’s sheet feeder as shown below. Make sure 
the sticky side of the cleaning sheet is face-up.
4. Press the 
)paper button to feed the sheet through the printer.
5. When the sheet ejects, repeat steps 3 and 4 to feed the sheet through two more 
times. Then discard the cleaning sheet.
Cut corner
Sticky side is face-up
 
						

							104Solving Problems
Miscellaneous Problems
The image is inverted, as if viewed in a mirror.
Turn off 
Mirror Image in the printer software or the mirror setting in your program. 
See page 31 (Windows) or page 39 (Macintosh) for instructions. 
The printer prints blank pages.
■Make sure your printer is selected in the Print window, or in the Macintosh 
Printer Setup Utility or Print Center.
■Clean the print head; see page 79 for instructions. 
You see incorrect characters.
■Make sure the interface cable is securely connected at both ends and meets the 
system requirements on page 109. 
■Make sure your printer is selected in the Print window, or in the Macintosh 
Printer Setup Utility or Print Center.
■If you’re using a switch box or USB hub with your printer, connect the printer 
directly to your computer instead.
The margins are incorrect.
■Make sure the paper settings are correct for your paper size. See page 28 
(Windows) or page 33 (Macintosh).
■Choose the correct margins for your paper size. The margins must be within the 
printable area of the page; see “Printer Specifications” in your on-screen Reference 
Guide.
■Place your paper against the right side of the feeder with the left edge guide snug 
against it. 
■Make sure the Borderless setting is set correctly for your margins; see page 43 for 
roll paper or page 49 for cut sheets.
 
						

							Solving Problems105
Too many copies printed.
Make sure that the Copies option in your printer software or program is not set for 
multiple copies.
Image size/position is incorrect.
Make sure the paper and layout options are set correctly.
Uninstalling and Reinstalling Printer 
Software
You may need to uninstall and then reinstall your printer driver and utilities if, for 
example, you upgrade your Windows operating system. You don’t need to uninstall 
your other photo software or the Epson Reference Guide. 
Windows 
1. Click Start, and select Programs or All Programs.
2. Point to 
EPSON or EPSON Printers, then select EPSON Printer Software 
Uninstall
.
3. In the next window, select 
EPSON Stylus Photo R2400 and click OK. Then 
follow the on-screen instructions. 
In Windows Vista, when you see the User Account Control screen, click 
Continue, then go to step 4.
4. Restart your computer, then see the Start Here sheet to reinstall your software.
Mac OS X
1. Open the Applications folder, then the Utilities folder.
2. Select 
Printer Setup Utility or Print Center, select Stylus Photo R2400, and 
click the 
Delete button.
3. Insert your Epson Printer Software CD-ROM into your drive.
 
						

							106Solving Problems
4. Double-click the SPR2400 icon, then double-click the Vise icon. Click 
Continue.
5. Select 
Uninstall from the drop-down menu, then follow the on-screen 
instructions to remove the printer software.
6. Restart your Macintosh, then see the Start Here sheet to reinstall your software.
Where To Get Help
If you need help with your printer, see the information below. 
For help with other software that came with your printer, see page 107. 
Epson Technical Support
Epson provides these technical support services:
Internet Support
Visit Epson’s support website at epson.com/support and select your product for 
solutions to common problems. You can download drivers and documentation, get 
FAQs and troubleshooting advice, or e-mail Epson with your questions.
Speak to a Support Representative
Before you call for support, please have the following information ready:
■Product name (Epson Stylus Photo R2400)
■Product serial number (located on the back of the printer and on its box)
■Proof of purchase (such as a store receipt) and date of purchase
■Computer configuration and operating system version
■Description of the problem
 
						

							Solving Problems107
Then call:
■U.S.: (562) 276-7296, 6AM to 8PM, Pacific Time, Monday through Friday and 
7
AM to 4PM, Saturday. 
■Canada: (905) 709-2567, 6AM to 6PM, Pacific Time, Monday through Friday.
Toll or long distance charges may apply.
Purchase Supplies and Accessories
You can purchase genuine Epson ink and paper from an authorized Epson reseller. 
To find the nearest reseller, please call 800-GO-EPSON (800-463-7766). Or you can 
purchase online at www.epsonstore.com (U.S. sales) or www.epson.ca (Canadian 
sales). 
Technical Support for Other Photo Software
SoftwareWeb site or e-mailTelephone
nik Multimedia [email protected] (619) 725-3150, 8:30 
AM to 
5 
PM, Monday to Friday, 
Pacific Time
 
						

							108Solving Problems
 
						

							109
Requirements and Notices
Windows System Requirements
To use your printer and its software, we recommend that your system has: 
■Microsoft Windows compatible PC with a Pentium® III-class 800 MHz or higher processor 
(Pentium 4-class, 2 GHz or higher recommended) 
■Windows 2000, XP, XP Professional x64 Edition, or Windows Vista
■512MB RAM (2GB recommended)
■300MB hard disk space (1GB recommended)
■4x or faster CD-ROM or DVD-ROM drive for installing the printer software
■USB connection: a Windows-compliant USB 1.1 port or Hi-Speed USB 2.0 port (recommended) 
and a shielded USB “AB” cable (Hi-Speed USB 2.0 recommended), 2 meter (6.5 ft) max. length
IEEE-1394 (FireWire) connection: an OHCI-compliant IEEE-1394 port and an IEEE-1394 
cable; FireWire connection not supported in Windows Vista
Macintosh System Requirements
To use your printer and its software, we recommend that your system has: 
■An Apple® Mac-class computer with one or more: PowerPC® G4 733 MHz (1 GHZ 
recommended), PowerPC G5, or Intel® CoreTM processor
■Mac OS X 10.2.8, 10.3.9 through 10.4.x
■512MB RAM (2GB recommended)
■300MB hard disk space (1GB recommended)
■4x or faster CD-ROM or DVD-ROM drive for installing the printer software
■USB connection: a shielded USB “AB” cable (Hi-Speed USB 2.0 recommended), 2 meter (6.5 ft) 
max. length
FireWire connection: an OHCI-compliant FireWire port and a FireWire cable
 
						

							110Requirements and Notices
Important Safety Instructions
Before using your printer, read these safety instructions to make sure you use it safely and effectively:
■Be sure to follow all warnings and instructions marked on the printer.
■Use only the type of power source indicated on the printer’s label.
■Connect all equipment to properly grounded power outlets. Avoid using outlets on the same 
circuit as photocopiers or air control systems that regularly switch on and off. 
■Place the printer near a wall outlet where the plug can be easily unplugged.
■Do not let the power cord become damaged or frayed. 
■If you use an extension cord with the printer, make sure the total ampere rating of the devices 
plugged into the extension cord does not exceed the cord’s ampere rating. Also, make sure the total 
ampere rating of all devices plugged into the wall outlet does not exceed the outlet’s ampere rating.
■Keep your printer and computer system away from potential sources of electromagnetic 
interference, such as loudspeakers or cordless telephone base units.
■Avoid locations that are subject to rapid changes in heat or humidity, shocks or vibrations, or dust.
■Leave enough room around the printer for sufficient ventilation, leaving at least 3.9 inches 
between the back of the printer and the wall.
■Do not place the printer near a radiator or heating vent or in direct sunlight.
■Place the printer on a flat, stable surface that extends beyond the printer base in all directions. The 
printer will not operate properly if it is tilted or at an angle.
■When transporting or storing the printer, don’t tilt it, stand it on its side, or turn it upside-down. 
This may allow ink to leak from the ink cartridges.
■Turn off and unplug the printer before cleaning. Clean with a damp cloth only. Do not spill liquid 
on the printer.
Caution: Always turn the printer off using the Ppower button. Don’t switch off the power 
strip or unplug the printer until the green 
Ppower light is off.
■Do not block or cover the openings in the printer’s case or insert objects through the slots. 
■Except as specifically explained in this manual, do not attempt to service the printer yourself. 
■Unplug the printer and refer servicing to qualified service personnel under the following 
conditions:
If the power cord or plug is damaged; if liquid has entered the printer; if the printer has been 
dropped or the case damaged; if the printer does not operate normally or exhibits a distinct change 
in performance. Adjust only those controls that are covered by the operating instructions.