Epson Stylus Photo R2400 User Manual

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Solving Problems
See “Diagnosing Printer Problems” on page 94 to help determine what the cause of 
your printer problem may be. Then see these sections for solutions:
■“Setup and Software Installation Problems” on page 97
■“Printer Problems” on page 98
■“Quality Problems” on page 99
■“Paper Problems” on page 101
■“Miscellaneous Problems” on page 104
■“Uninstalling and Reinstalling Printer Software” on page 105
■“Where To Get Help” on page 106
Tip: It’s a good idea to check Epson’s support website periodically for free 
updates to your printer driver. Visit http://support.epson.com. Download 
instructions are posted for your convenience.
 
						

							92Solving Problems
Printer Parts
Paper support and 
extensionsSheet feeder
Left edge guidePrinter cover
Output tray 
extension Output tray
Ink cartridge holder 
(in home position)
Buttons and lights 
(control panel)
Roll paper edge guide
Roll paper holderIEEE 1394 (FireWire) 
portUSB port
Paper support closedFront path Roll paper guides
 
						

							Solving Problems93
Printer Buttons
The table below summarizes the functions of the printer buttons.
ButtonUses
P power Turns the printer on and off. Hold down the button until the Ppower 
light comes on or goes off.
) paper Loads or ejects paper.
Resumes printing after a paper-out or multiple-sheet-feed error.
Clears paper error after unloading roll paper.
Cancels a print job while printing.
H ink Moves the print head to the ink cartridge replacement position and 
returns it to its home position.
Cleans the print head. Hold down the button for 3 seconds when the 
red H ink light is off.
z roll paper Prints a cutting guideline and feeds roll paper to the removal position 
after roll paper printing.
Returns roll paper to the printing position after cutting.
Reverses roll paper or paper in the single sheet guide out of the printer 
when held down for 3 seconds.
 
						

							94Solving Problems
Printer Lights
The table below summarizes the functions of the printer lights. 
Diagnosing Printer Problems
First, check the printer’s lights (see below) or run a printer check (see page 96).
LightMeaning
Red 
) paper out On: printer is out of paper, multiple sheets have fed, or the wrong 
size sheet has fed.
Flashing: paper isn’t loaded for the currently selected paper path, 
or paper is jammed.
Red H ink (eight) On: an ink cartridge is expended, or the Photo Black or Matte 
Black cartridges were swapped during printing.
Flashing: an ink cartridge is low on ink.
Green P power On: printer is turned on.
Flashing: printer is receiving a print job, printing, replacing or 
charging ink, or cleaning the print head.
LightsExplanation
Green Ppower light 
flashesThe printer is receiving a print job, printing, replacing or 
changing ink, or cleaning the print head.
Red 
Hink light flashes An ink cartridge is low on ink. Make sure you have a 
replacement cartridge, then follow the steps on page 84 to 
install it.
Red 
Hink light on An ink cartridge is expended, not installed, not installed 
correctly, or is not compatible with the printer. Follow the 
steps on page 84 to install or reinstall the cartridge 
correctly.
The Photo Black or Matte Black cartridges were swapped 
during printing. Replace the original cartridge type in use 
before the error occurred.
 
						

							Solving Problems95
Red )paper light on Your paper ran out, or multiple sheets fed.
Sheet Feeder: If paper is out, load more paper and press 
the 
)paper button. If multiple sheets fed, press the 
)paper button to eject the paper, then turn your printer 
off and then on. For loading instructions, see page 12.
Single Sheet Guide: See page 17 for instructions on 
loading single sheets of special papers. 
Roll Paper: See page 21 for instructions on loading or 
reloading roll paper.
Front Path: See page 25 for instructions on loading or 
reloading thick media.
Red 
)paper light flashes Jammed paper is blocking print head movement, or you’re 
trying to print on paper loaded into a path different than the 
path specified in the printer driver.
If you suspect a paper jam, turn off the printer and pull out 
the jammed paper. Open the cover and remove any 
jammed or torn paper. Then do one of the following:
Sheet Feeder or Single Sheet Guide: Turn on the printer, 
reload paper, and press the 
)paper button. 
Roll Paper: Cut off the printed portion, then remove the 
paper (see page 43) and reload it (see page 21).
Front Path: See page 25 for instructions on loading or 
reloading thick media.
If a print job was sent to one paper path, but media is 
loaded only for another paper path, load the paper in the 
correct path.
Red 
)paper light flashes 
quickly
Red 
Hink light flashes 
quicklyJammed paper or a foreign object is preventing the print 
head from returning to the home position, or paper is 
loaded in the sheet feeder and the front path door is open. 
Turn off the printer, open the printer cover, and remove 
any jammed or torn paper, or foreign object. Close the 
front path door if it is open. Then turn the printer back on. If 
the error persists, contact your dealer or Epson; see 
page 106.
LightsExplanation
 
						

							96Solving Problems
Running a Printer Check
You can run a printer check to determine whether a problem comes from the printer 
or some other source. 
1. Turn off your printer and computer, then disconnect the printer’s interface cable.
2. Load letter-size paper in the sheet feeder.
3. Hold down the 
)paper button, then press and release the Ppower button. 
Continue to hold down the 
)paper button until the Ppower light flashes.
4. A test page prints the printer’s ROM version number and a nozzle check pattern.
■If the check page prints, the problem probably lies in your software settings, 
interface cable, or computer, or your software may not be installed correctly.
■If the check page doesn’t print, the printer may have a problem.
Try the suggestions in “Problems and Solutions” beginning on page 97.
5. Turn off the printer, connect the interface cable, and turn on your printer and 
computer.
Green Ppower light 
flashes
Red 
)paper light flashes 
slowly
Red 
Hink light flashes 
slowlyAn unknown printer error has occurred.
Turn off the printer, wait a few seconds, and turn it on 
again. If the lights are still flashing, contact your dealer or 
Epson; see page 106.
LightsExplanation
 
						

							Solving Problems97
Problems and Solutions
Setup and Software Installation Problems
The printer makes noise after ink cartridge installation.
■When you install ink cartridges, the printer must charge its print head for about 
two and a half minutes. Wait until it’s finished (the green Ppower light stops 
flashing) before you turn off the printer, or it may use excess ink the next time you 
turn it on. 
■Make sure the ink cartridges are inserted completely, the ink cover is closed, and 
no packing material remains in the printer. Turn off the printer, wait a moment, 
then turn it back on to clear the error.
You’re having problems installing or using the printer software.
■Make sure your printer is turned on and its cable is securely connected at both 
ends. Follow the installation steps on the Start Here sheet, and make sure your 
system meets the requirements on page 109.
■Close other programs, including screen savers and virus protectors, and install 
again.
■If you see an error message with Windows 2000, you may not have software 
installation privileges. Contact your System Administrator.
■If you’re using Windows and the USB port, make sure your system was not 
upgraded from Windows 95; the USB driver may not install correctly.
■If you’re using Windows Vista, you cannot connect the printer using a FireWire 
cable; you must use a USB cable.
■If you’re printing over a network, see your on-screen Reference Guide for 
instructions on configuring your printer for use on a network.
■In Windows, make sure your printer is selected as the default printer in the 
Printers utility. 
 
						

							98Solving Problems
Printer Problems
Only the green Ppower light is on, but nothing prints.
■Make sure the interface cable is securely connected at both ends and meets the 
system requirements on page 109.
■Run a printer check as described on page96. If the test page prints, make sure 
your software is installed correctly. 
■If you’re printing on a network, make sure you set up your printer for network 
printing, as described in your on-screen Reference Guide.
The printer sounds as though it is printing, but nothing prints.
■The print head may need cleaning; see page 79 for instructions.
■The printer won’t operate properly if it’s tilted or at an angle. Place it on a flat, 
stable surface.
Your printer makes noise when you turn it on or after it has been sitting for 
awhile.
Your printer is performing routine maintenance.
Printing is too slow.
Make sure your system meets the recommended requirements listed on page 109. 
You may also need to:
■Clear space on your hard drive or run a defragmentation utility.
■Close open programs that you’re not using.
■Increase your system’s memory (RAM).
For the fastest printing:
■Select Draft (Windows) or set the Quality/Speed slider to Speed (Macintosh).
■Turn High Speed on and turn Finest Detail off, if available.
■If your printer is connected to a USB hub, disconnect any unused USB devices. 
Use a Hi-Speed USB 2.0 cable connected to a Hi-Speed USB 2.0 port.
 
						

							Solving Problems99
Quality Problems
You see banding (light lines).
■Clean the print head; see page 79 for 
instructions. 
■Select a higher print quality and turn off 
High Speed mode; see page 31 (Windows) 
or page 39 (Macintosh).
■Select the correct Type or Media Type 
setting for your paper; see page 41.
■Make sure the printable side of the paper is face-up; it’s usually whiter or shinier.
■The ink cartridges may need replacing; see page 82.
■Align the print head as described on page 86.
Your print is blurry or smeared.
■Make sure your paper isn’t damp, curled, or 
loaded face down (load new paper face-up). 
■Use a support sheet with special paper, or 
try loading your paper one sheet at a time.
■Make sure your paper meets the 
specifications listed in the on-screen 
Reference Guide. 
■Use Epson papers for proper saturation and absorption of Epson inks. If you use a 
paper not listed under the supported paper types, you may see smears, roller 
marks, misting, or other problems in your printouts; see page 11.
■Align the print head as described on page 86.
■Select the Thick paper checkbox in your printer software. Access the setting from 
the printer settings window as follows:
Windows: Click 
Maintenance and select Printer and Option Information. 
Mac OS X: Select 
Extension Setting from the pop-up menu.
 
						

							100Solving Problems
Your printout is faint or has gaps.
■Clean the print head; see page 79 for 
instructions. 
■The ink cartridges may be old or low on 
ink; see page 82. 
■Select the correct Type or Media Type 
setting for your paper in the printer driver; 
see page 41.
■Make sure your paper isn’t damaged, old, dirty, or loaded face-down. For best 
results, use genuine Epson paper.
Caution: Don’t open Epson Status Monitor, pause printing, or respond to ink 
messages when your printer is printing. This may cause your printer to pause and 
leave an uneven surface on your printout. If ink is low, wait until printing finishes 
before checking ink levels or replacing a cartridge. If you replace an ink cartridge 
in the middle of a print job, the quality of your printout may decline. For best 
results, check ink levels and replace cartridges, if necessary, before printing large 
or high-resolution print jobs.
Your printout is grainy.
■Use a higher quality paper or select a higher print quality (for Windows, see 
page 31; for Macintosh, see page 39).
■Align the print head as described on page 86.
■Increase the image resolution or print it in a smaller size; see your software 
documentation.
■Make sure you’re not printing a PostScript® file.
You see wrong or missing colors.
■Make sure Color ink is selected (Macintosh), even when printing black and white 
photographs, unless you are using Advanced B&W Print settings.
■Clean the print head; see page 79 for instructions. 
■The ink cartridges may be old or low on ink; see page 82.