Epson Stylus Photo R1900 User Manual

Solving Problems41
Solving Problems
Check the status of the printer lights to diagnose the cause of most problems (see 
below), or check the solutions beginning on page 43 for more information.
Open your on-screen Epson Information Center for detailed help and easy access to 
Epson’s support website, FAQs, paper and ink purchasing, and Reference Guide.
Checking for Software Updates
Periodically, it’s a good idea to check Epson’s support website 
for free updates to your Epson Stylus Photo R1900 Series...

42Solving Problems
Ipaper flashing Paper may have jammed in the sheet feeder, manual 
feed slot, or roll paper slot. 
Sheet Feeder or Manual Feed Slot: Press the 
Ipaper button to eject any jammed sheets, then open 
the printer cover and remove any paper jammed inside. 
Press the Ipaper button again to clear the error.
Roll Paper Slot: Cut off any printed roll paper or canvas 
media, then remove (see page 12) and reload (see 
page 10) the paper.
The CD/DVD tray may be unable to eject. Gently pull 
out...

Solving Problems43
Problems and Solutions
Check the solutions below if you’re having trouble using your printer.
Printing Problems
■Make sure your paper is loaded printable side up, short edge first, and against 
the right side with the edge guide against it (see page 6 and page 8).
■Don’t load paper above the arrow mark inside the sheet feeder edge guide. 
Load only one sheet of compatible paper using the single sheet guide (see 
page 8).
■Make sure the paper size settings in the printer software are...

44Solving Problems
CD/DVD Printing Problems
■If the CD/DVD tray won’t load or jams in the printer, gently pull out the 
CD/DVD tray and press the 
Ipaper button, if it is flashing. Reload the 
CD/DVD tray, making sure to insert the tray correctly in the tray guide and 
align the arrows (see page 31). Also make sure the printer cover is closed.
■If your image is not positioned correctly on the disc or does not cover the 
printable area correctly, you may need to adjust the printing position using the...

Solving Problems45
Where To Get Help
Epson Technical Support
Internet Support
Visit Epson’s support website at epson.com/support and select your product for 
solutions to common problems. You can download drivers and documentation, 
get FAQs and troubleshooting advice, or e-mail Epson with your questions.
Speak to a Support Representative
Before you call Epson for support, please have the following information ready:
■Product name (Epson Stylus Photo R1900 Series)
■Product serial number (located on the...

46Notices
Notices
Important Safety Instructions
Before using your R1900 Series, read and follow these safety instructions:
■Be sure to follow all warnings and instructions marked on the R1900 Series.
■Use only the type of power source indicated on the R1900 Series label.
■Use only the power cord that comes with the R1900 Series. Use of another cord may 
cause fires or shock. Do not use the cord with any other equipment.
■Place the R1900 Series near a wall outlet where the plug can be easily unplugged....

Important Safety Instructions47
■Do not spill liquid on the R1900 Series.
■Except as specifically explained in your documentation, do not attempt to service the 
R1900 Series yourself.
■Unplug the R1900 Series and refer servicing to qualified service personnel under the 
following conditions: if the power cord or plug is damaged; if liquid has entered the 
product; if the product has been dropped or the case damaged; if the product does not 
operate normally or exhibits a distinct change in performance....

48Notices
Epson America, Inc., Limited Warranty
What Is Covered: Epson America, Inc. (“Epson”) warrants to the original retail purchaser 
that the Epson printer covered by this limited warranty statement, if purchased and 
operated only in the United States or Canada, will be free from defects in workmanship 
and materials for a period of one (1) year from the date of original purchase. For warranty 
service, you must provide proof of the date of original purchase.
What Epson Will Do To Correct Problems:...

Epson America, Inc., Limited Warranty49
abuse, improper installation, neglect, improper shipping, damage caused by disasters such 
as fire, flood, and lightning, improper electrical current, software problems, interaction 
with non-Epson products, or service other than by an Epson Authorized Servicer. If a 
claimed defect cannot be identified or reproduced, you will be held responsible for the 
costs incurred.
THE WARRANTY AND REMEDY PROVIDED ABOVE ARE EXCLUSIVE AND IN 
LIEU OF ALL OTHER EXPRESS OR...

50Notices
Declaration of Conformity
According to 47CFR, Part 2 and 15 for: Class B Personal Computers and Peripherals; 
and/or CPU Boards and Power Supplies used with Class B Personal Computers:
We: Epson America, Inc.
Located at: MS 3-13
3840 Kilroy Airport Way
Long Beach, CA 90806
Telephone: (562) 290-5254
Declare under sole responsibility that the product identified herein, complies with 47CFR 
Part 2 and 15 of the FCC rules as a Class B digital device. Each product marketed is 
identical to the...