Epson Stylus Photo R1900 User Manual

							Solving Problems41
Solving Problems
Check the status of the printer lights to diagnose the cause of most problems (see 
below), or check the solutions beginning on page 43 for more information.
Open your on-screen Epson Information Center for detailed help and easy access to 
Epson’s support website, FAQs, paper and ink purchasing, and Reference Guide.
Checking for Software Updates
Periodically, it’s a good idea to check Epson’s support website 
for free updates to your Epson Stylus Photo R1900 Series 
software. Open your on-screen Epson Information Center and 
select 
Download the Latest Software or visit Epson’s support 
website at epson.com/support (U.S.) or epson.ca (Canada).
With Windows, you can select 
Driver Update on the Maintenance tab in the 
printer settings window. You can also click 
Start or  , select Programs or All 
Programs
, select EPSON, and click EPSON Stylus Photo R1900 Series 
Driver Update.
Checking the Printer Lights
Check the status of the printer lights to solve the most common problems.
Light statusProblem and solution
Ipaper on Paper may be out or multiple sheets may have fed into 
the sheet feeder. Load paper, if necessary (see page 6), 
and press the Ipaper button.
Roll paper or canvas media may be out. See page 10 to 
load roll paper.
The CD/DVD tray may not be inserted. See page 31 to 
load a CD or DVD. 
 
						

							42Solving Problems
Ipaper flashing Paper may have jammed in the sheet feeder, manual 
feed slot, or roll paper slot. 
Sheet Feeder or Manual Feed Slot: Press the 
Ipaper button to eject any jammed sheets, then open 
the printer cover and remove any paper jammed inside. 
Press the Ipaper button again to clear the error.
Roll Paper Slot: Cut off any printed roll paper or canvas 
media, then remove (see page 12) and reload (see 
page 10) the paper.
The CD/DVD tray may be unable to eject. Gently pull 
out the CD/DVD tray and press the Ipaper button. 
See page 31 to reload the tray.
The printer cover may be open. Close the printer cover 
to continue. (Leaving the printer cover open stops or 
prevents printing.)
Hink on An ink cartridge is expended or not installed correctly, 
or is not compatible with the printer. Replace or 
reinstall the cartridge (see page 37).
Hink flashing Ink in a cartridge is low. You can continue printing, or 
check which cartridge is low (see page 36) and replace 
it (see page 37).
Ipaper flashing
Hink flashing fastThe CD/DVD tray guide cover is open while printing 
from paper loaded in the sheet feeder. Remove the 
loaded paper to print on a CD or DVD or close the 
CD/DVD guide cover to print on paper (see page 31 to 
locate the CD/DVD tray guide cover). Press the 
Ipaper button to clear the error.
Ipaper and Hink flashing 
or flashing alternatelyAn unsupported device is connected to the  external 
USB port. Connect only a PictBridge compatible digital 
camera to the  external USB port (see the on-screen 
Reference Guide).
Ppower off
Ipaper and Hink flashing 
alternatelyParts inside the R1900 Series are at the end of their 
service life or an unknown error has occurred. Contact 
Epson for help (see page 45).
Ppower off
Ipaper and Hink flashing 
fastThe print head is obstructed by paper or other foreign 
material. Turn off the printer, remove any obstructions, 
and turn it back on. If the error persists, contact Epson 
(see page 45).
Light statusProblem and solution
 
						

							Solving Problems43
Problems and Solutions
Check the solutions below if you’re having trouble using your printer.
Printing Problems
■Make sure your paper is loaded printable side up, short edge first, and against 
the right side with the edge guide against it (see page 6 and page 8).
■Don’t load paper above the arrow mark inside the sheet feeder edge guide. 
Load only one sheet of compatible paper using the single sheet guide (see 
page 8).
■Make sure the paper size settings in the printer software are correct for the 
paper you loaded.
■If the Ipaper is flashing and printing has stopped, make sure the printer 
cover is closed. Leaving the printer cover open stops or prevents printing.
Paper Feeding Problems
■If paper doesn’t feed into the sheet feeder, remove it and flip through the stack 
to separate the sheets. Reload paper against the right side and slide the edge 
guide against it. Also, do not load too many sheets in the sheet feeder at once 
(see page 6) and make sure the printer cover is closed.
■If paper loaded using the single sheet guide doesn’t feed, make sure you 
installed the guide correctly and guided the paper all the way into the printer 
(see page 8). Also make sure the printer cover is closed.
■If roll paper doesn’t feed, cut the end of it straight across and uncurl the end 
by rolling it backwards, if necessary. Then reload the paper carefully (see 
page 10) and make sure the printer cover is closed.
■If paper is jammed, try the following, depending on how you’re printing:
Sheet feeder or manual feed slot: Press the 
Ipaper button to eject any 
jammed sheets, then open the printer cover and remove any paper jammed 
inside. Press the 
Ipaper button again to clear the error, then reload paper.
Roll paper slot: Cut off any printed roll paper or canvas media, then remove 
(see page 12) and reload (see page 10) the paper.
 
						

							44Solving Problems
CD/DVD Printing Problems
■If the CD/DVD tray won’t load or jams in the printer, gently pull out the 
CD/DVD tray and press the 
Ipaper button, if it is flashing. Reload the 
CD/DVD tray, making sure to insert the tray correctly in the tray guide and 
align the arrows (see page 31). Also make sure the printer cover is closed.
■If your image is not positioned correctly on the disc or does not cover the 
printable area correctly, you may need to adjust the printing position using the 
Epson Print CD software. See the on-screen Reference Guide for instructions.
■If ink smears on your disc, make sure you’re printing on ink jet-printable CDs 
or DVDs and that the surface of the disc is dry. Handle printed discs carefully 
and let them dry for 24 hours before inserting them in a drive. If necessary, 
you can adjust the print quality using Epson Print CD software. See the 
on-screen Reference Guide for instructions.
Print Quality Problems
■For the best print quality, use Epson papers (see page 13) and genuine Epson 
ink cartridges (see page 37).
■Load the paper printable side up (usually the whiter, brighter, or glossy side).
■Make sure your paper isn’t damp or curled.
■Use a support sheet with special paper (sheet feeder only) or load one sheet at 
a time. 
■Make sure the type of paper you loaded matches the paper size and paper type 
settings in your printer software (see page 22). 
■Remove sheets from the output tray as they eject. Let your prints dry 
separately for at least 12 hours before framing or placing in a protective sheet. 
If you need to stack them, place a sheet of plain paper between each print.
■If you notice light or dark bands across your printouts or they are too faint, 
you may need to clean the print head. Run the Auto Nozzle Check and 
Cleaning utility to automatically check and clean the print head (see page 34).
■If you notice jagged vertical lines, run the Print Head Alignment utility to 
automatically check and align the print head (see page 35).
■The ink cartridges may be low on ink. Check your cartridge status (see 
page 36) and replace cartridges, if necessary (see page 37).
 
						

							Solving Problems45
Where To Get Help
Epson Technical Support
Internet Support
Visit Epson’s support website at epson.com/support and select your product for 
solutions to common problems. You can download drivers and documentation, 
get FAQs and troubleshooting advice, or e-mail Epson with your questions.
Speak to a Support Representative
Before you call Epson for support, please have the following information ready:
■Product name (Epson Stylus Photo R1900 Series)
■Product serial number (located on the label in back)
■Proof of purchase (such as a store receipt) and date of purchase
■Computer configuration
■Description of the problem
Then call:
■U.S.: (562) 276-7296, 6AM to 6PM, Pacific Time, Monday through Friday 
■Canada: (905) 709-2567, 6AM to 6PM, Pacific Time, Monday through 
Friday
Days and hours of support are subject to change without notice. Toll or long 
distance charges may apply.
Purchase Supplies and Accessories
You can purchase genuine Epson ink and paper at Epson Supplies Central at 
www.epson.com/ink3 (U.S. sales) or www.epson.ca (Canadian sales). You can 
also purchase supplies from an Epson authorized reseller. To find the nearest one, 
call 800-GO-EPSON (800-463-7766).
 
						

							46Notices
Notices
Important Safety Instructions
Before using your R1900 Series, read and follow these safety instructions:
■Be sure to follow all warnings and instructions marked on the R1900 Series.
■Use only the type of power source indicated on the R1900 Series label.
■Use only the power cord that comes with the R1900 Series. Use of another cord may 
cause fires or shock. Do not use the cord with any other equipment.
■Place the R1900 Series near a wall outlet where the plug can be easily unplugged.
■If you won’t be using the R1900 Series for a long period, unplug the power cord from 
the electrical outlet.
■Always turn off the R1900 Series using the Ppower button, and wait until the 
P
power light stops flashing before unplugging the printer or cutting off power to 
the electrical outlet.
■Avoid plugging the R1900 Series into an outlet on the same circuit as a photo copier 
or air control system that regularly switches on and off, or on an outlet controlled by a 
wall switch or timer.
■Do not let the power cord become damaged or frayed.
■If you use an extension cord with the R1900 Series, make sure the total ampere rating 
of the devices plugged into the extension cord does not exceed the cord’s ampere 
rating. Also, make sure the total ampere rating of all devices plugged into the wall 
outlet does not exceed the wall outlet’s ampere rating.
■Avoid locations that are subject to rapid changes in heat or humidity, shocks or 
vibrations, or dust.
■Leave enough room around the R1900 Series for sufficient ventilation. Do not block 
or cover openings in the R1900 Series case or insert objects through the slots.
■Do not place the R1900 Series near a radiator or heating vent or in direct sunlight.
■Do not use aerosol products that contain flammable gases inside or around the R1900 
Series. Doing so may cause fire.
■Place the R1900 Series on a flat, stable surface that extends beyond its base in all 
directions. It will not operate properly if it is tilted or at an angle. 
■Make sure the R1900 Series is at least 4 inches (10 cm) away from the wall.
■Do not touch the flat white cable inside the R1900 Series.
 
						

							Important Safety Instructions47
■Do not spill liquid on the R1900 Series.
■Except as specifically explained in your documentation, do not attempt to service the 
R1900 Series yourself.
■Unplug the R1900 Series and refer servicing to qualified service personnel under the 
following conditions: if the power cord or plug is damaged; if liquid has entered the 
product; if the product has been dropped or the case damaged; if the product does not 
operate normally or exhibits a distinct change in performance. Adjust only those 
controls that are covered by the operating instructions.
■When storing or transporting the R1900 Series, do not tilt it, stand it on its side, or 
turn it upside down; otherwise ink may leak from the cartridges.
Ink Cartridge Safety Instructions
■Keep ink cartridges out of the reach of children and do not drink the ink.
■Be careful when you handle used ink cartridges; there may be ink remaining around 
the ink supply port. If ink gets on your skin, wash it off with soap and water. If it gets 
in your eyes, flush them immediately with water.
■Do not put your hand inside the R1900 Series or touch any cartridges during 
printing.
■Install a new ink cartridge immediately after removing an expended one. Leaving 
cartridges uninstalled can dry out the print head and may prevent the R1900 Series 
from printing. 
■If you remove an ink cartridge for later use, protect the ink supply area from dirt and 
dust and store it in the same environment as the R1900 Series. Note that there is a 
valve in the ink supply port, making covers or plugs unnecessary, but care is needed to 
prevent the ink from staining items that the cartridge touches. Do not touch the ink 
cartridge ink supply port or surrounding area. Do not store the cartridge upside 
down.
 
						

							48Notices
Epson America, Inc., Limited Warranty
What Is Covered: Epson America, Inc. (“Epson”) warrants to the original retail purchaser 
that the Epson printer covered by this limited warranty statement, if purchased and 
operated only in the United States or Canada, will be free from defects in workmanship 
and materials for a period of one (1) year from the date of original purchase. For warranty 
service, you must provide proof of the date of original purchase.
What Epson Will Do To Correct Problems: Should your Epson printer prove defective 
during the warranty period, please call the Epson Connection
SM at (562) 276-7296 (U.S.) 
or (905) 709-2567 (Canada) for warranty repair instructions and return authorization. An 
Epson service technician will provide telephone diagnostic service to determine whether 
the printer requires service. If service is needed, Epson will, at its option, exchange or 
repair the printer without charge for parts or labor. If Epson authorizes an exchange for the 
defective unit, Epson will ship a replacement printer to you, freight prepaid, so long as you 
use an address in Canada or the U.S. (excluding Puerto Rico and U.S. Possessions). 
Shipments to other locations will be made freight collect. You are responsible for securely 
packaging the defective unit and returning it to Epson within five (5) working days of 
receipt of the replacement. Epson requires a debit or a credit card number to secure the 
cost of the replacement printer in the event that you fail to return the defective one. If your 
printer is being repaired, Epson will direct you to send your printer to Epson or its 
authorized service center, where the printer will be fixed and sent back to you. You are 
responsible for packing the printer and for all costs to and from the Epson authorized 
service center. When warranty service involves the exchange of the printer or a part, the 
item replaced becomes Epson property. The replacement printer or part may be new or 
refurbished to the Epson standard of quality, and, at Epson’s option, may be another 
model of like kind and quality. Epson’s liability for replacement of the covered printer will 
not exceed the original retail selling price of the covered printer. Exchange products and 
parts assume the remaining warranty period of your original product covered by this 
limited warranty.
What This Warranty Does Not Cover: This warranty covers only normal use in the 
United States and Canada. Using this product for continuous production or similar high 
duty purposes is not considered normal use; damage, maintenance or service from such use 
will not be covered under this warranty. This warranty is not transferable. This warranty 
does not cover any color change or fading of prints or reimbursement of materials or 
services required for reprinting. This warranty does not cover damage to the Epson 
product caused by parts or supplies not manufactured, distributed or certified by Epson. 
This warranty does not cover ribbons, ink cartridges or third party parts, components, or 
peripheral devices added to the Epson product after its shipment from Epson, e.g., dealer 
or user-added boards or components. Epson is not responsible for warranty service should 
the Epson label or logo or the rating label or serial number be removed or should the 
product fail to be properly maintained or fail to function properly as a result of misuse, 
 
						

							Epson America, Inc., Limited Warranty49
abuse, improper installation, neglect, improper shipping, damage caused by disasters such 
as fire, flood, and lightning, improper electrical current, software problems, interaction 
with non-Epson products, or service other than by an Epson Authorized Servicer. If a 
claimed defect cannot be identified or reproduced, you will be held responsible for the 
costs incurred.
THE WARRANTY AND REMEDY PROVIDED ABOVE ARE EXCLUSIVE AND IN 
LIEU OF ALL OTHER EXPRESS OR IMPLIED WARRANTIES INCLUDING, BUT 
NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, 
NON-INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE. SOME 
LAWS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES. IF 
THESE LAWS APPLY, THEN ALL EXPRESS AND IMPLIED WARRANTIES ARE 
LIMITED TO THE WARRANTY PERIOD IDENTIFIED ABOVE. UNLESS 
STATED HEREIN, ANY STATEMENT OR REPRESENTATIONS MADE BY ANY 
OTHER PERSON OR FIRM ARE VOID. EXCEPT AS PROVIDED IN THIS 
WRITTEN WARRANTY, NEITHER EPSON AMERICA, INC. NOR ITS 
AFFILIATES SHALL BE LIABLE FOR ANY LOSS, INCONVENIENCE, OR 
DAMAGE, INCLUDING DIRECT, SPECIAL, INCIDENTAL OR 
CONSEQUENTIAL DAMAGES, RESULTING FROM THE USE OR INABILITY 
TO USE THE EPSON PRODUCT, WHETHER RESULTING FROM BREACH OF 
WARRANTY OR ANY OTHER LEGAL THEORY.
In Canada, warranties include both warranties and conditions.
Some jurisdictions do not allow limitations on how long an implied warranty lasts, and 
some jurisdictions do not allow the exclusion or limitation of incidental or consequential 
damages, so the above limitations and exclusions may not apply to you. This warranty 
gives you specific legal rights and you may have other rights which vary from jurisdiction 
to jurisdiction. 
To find the Epson Authorized Reseller nearest you, visit our website at: 
http://www.epson.com.
To find the Epson Customer Care Center nearest you, visit 
http://epson.com/support.
You can also write to:
Epson America, Inc., P.O. Box 93012, Long Beach, CA 90809-3012
 
						

							50Notices
Declaration of Conformity
According to 47CFR, Part 2 and 15 for: Class B Personal Computers and Peripherals; 
and/or CPU Boards and Power Supplies used with Class B Personal Computers:
We: Epson America, Inc.
Located at: MS 3-13
3840 Kilroy Airport Way
Long Beach, CA 90806
Telephone: (562) 290-5254
Declare under sole responsibility that the product identified herein, complies with 47CFR 
Part 2 and 15 of the FCC rules as a Class B digital device. Each product marketed is 
identical to the representative unit tested and found to be compliant with the standards. 
Records maintained continue to reflect the equipment being produced can be expected to 
be within the variation accepted, due to quantity production and testing on a statistical 
basis as required by 47CFR §2.909. Operation is subject to the following two conditions: 
(1) this device may not cause harmful interference, and (2) this device must accept any 
interference received, including interference that may cause undesired operation.
Trade Name: Epson
Type of Product: Ink jet printer
Model: B431A