Epson R230 Service Manual

							EPSON Stylus Photo R220/R230Revision A
TROUBLESHOOTING Unit Level Troubleshooting 31
Table 1-21.  Multi-feed Occurs without LED/STM3 Error Notifications
Error Status
LED Indication
STM3 Message
Occurrence
Timing
Carriage Unit 
Position
at Power-on
Faulty Unit/Part Name
Possible Causes
Remedy
More than one 
paper is fed 
constantly.Power : --
Paper : --
Ink : --
-During 
operation-ASF Assy.The Extension Spring 0.45 comes off.
Refer to
Table 1-22
Table 1-22.  Check Points for Multi-feed without LED/STM3s Error Notifications
Occurrence Timing
Position of CR
Phenomenon Detail
Faulty Part/
Part Name
Check Point
Remedy
During operation
-The printer always feeds more than one 
sheet of paper at a time without LED/
STM3s error notifications.ASF Assy.1. Check if the Roller, Retard Assy. works correctly while 
feeding paper.1. Reassemble the Extension Spring, 0.45 on the 
back of the Roller, Retard Assy.
Extension Spring, 
0.45 
						

							EPSON Stylus Photo R220/R230Revision A
TROUBLESHOOTING Unit Level Troubleshooting 32
Table 1-23.  Status and Possible Causes for Abnormal Sound
Error Status
LED Indication
STM3 Message
Occurrence
Timing
Carriage Unit 
Position
at Power-on
Faulty Unit/Part Name
Possible Causes
Remedy
Abnormal SoundPower : --
Paper : --
Ink : --
-Any time AnywhereCarriage Unit Lubrication is insufficient.
Refer to
Table 1-24 
Frame EJ Assy.
Frame EJ Assy. is deformed (Upper side warpage).
Paper Guide, Upper The Paper Guide, Upper comes off.
Ink System
The Lever, Change operation failure.
Table 1-24.  Check Points for Abnormal Sound
Occurrence Timing
Position of CR
Phenomenon Detail
Faulty Part/
Part Name
Check Point
Remedy
Any time
AnywhereAbnormal sound is heard in spite of the 
normal print operation at the first power 
on or some other time.Carriage Unit1. Check if there is enough grease on the CR Guide Shaft. 1. Wipe the remaining grease off the CR Guide 
Shaft and reapply some grease.
Ink System
1. Check if the Lever, Change moves smoothly.
1. Replace the Ink System with a new one.
The bottom of the Carriage Unit touches 
the surface of the Front Frame.Frame EJ Assy.1. Check if the Frame EJ Assy. is not warping upward. 1. Replace the Frame EJ Assy. with a new one.
The Carriage Unit strikes on the Paper 
Guide, Upper while the Carriage Unit is 
working.
Paper Guide, 
Upper
1. Check if the Paper Guide, Upper part has not detached 
from the Main Frame.
1. Reassemble the Paper Guide, Upper to the 
Main Frame. 
						

							EPSON Stylus Photo R220/R230Revision A
TROUBLESHOOTING Unit Level Troubleshooting 33
Table 1-25.  Status and Possible Causes of Print Quality Problems
Error Status
LED Indication
STM3 Message
Occurrence
Timing
Phenomenon
Faulty Unit/Part Name
Possible Causes
Remedy
Defective Print 
QualityDuring operation -Dot missing
No printing
Alignment failure 
Mixing-up the different 
types of inksInk SystemAdherents on the Sealing Rubber. 
Or the Sealing Rubber is damaged.
Refer to
Table 1-26
The Compression Spring, 2.53 under the cap comes off.
The Pump Tubes are disconnected from the bottom of the 
Cap. The Extension Spring, 0.788 for the Slider Cap comes off.The Extension Spring, 0.441 for the Slider Lock Lever 
comes off.
The Slider Lever is damaged.
Ink Cartridges
Remaining ink in the cartridge is low.
Main Board Main Board failure
Print Head
Adherents are on the Print Head.
The Print Head is faulty.The Head FFC is damaged.
Vertical bandsCR Motor Accuracy of the CR Motor deteriorates.
Carriage Unit
the CR Guide Shaft is dirty or damaged.
Lubrication is insufficient.The Fixed Spring, CR Guide Shaft comes off.
Frame EJ Assy.The Frame EJ Assy. is deformed (Lower or Upper side 
warpage). 
Print Head
Nozzle pitches become misaligned. 
						

							EPSON Stylus Photo R220/R230Revision A
TROUBLESHOOTING Unit Level Troubleshooting 34Defective Print 
QualityDuring operation -Horizontal bandsPaper Guide, Front The Porous Pad for borderless print comes off.
Refer to
Table 1-26
PF Motor
Accuracy of the PF Motor deteriorates.
PF Roller Assy.Adherents are on the PF Roller Assy.The PF Roller is damaged.
The Spur Gear, 37.242 is damaged.
Printer Driver
The Printer Driver is improperly installed. 
Print Head Nozzle pitches become misaligned.
Traces of the Star Wheel 
Roller
Frame EJ Assy.
The Frame EJ Assy. is deformed (Lower side warpage). 
The Star Wheel Roller comes off.
Roller EJ Assy.
The Roller EJ Assy. comes off.
Insufficient top margin Holder, Shaft, LD Roller Frictional force of the LD Roller deteriorates.
Ink smudges
Printer Driver
The Printer Driver is improperly installed. 
Print Head Incorrect Head ID is input.
Ink stain
Frame EJ Assy.
Ink stain on the Frame EJ Assy.
Frame EJ Assy. is deformed (Upper side warpage).
Paper Guide, Front
Ink stain on the Paper Guide, Front.
The Porous Pad for borderless print comes off.
Roller EJ Assy.
Ink stain on the Paper Eject Roller.
Paper Guide, Upper Ink stain on the Paper Guide, Upper.
PF Roller
Ink stain on the PF Roller.
Ink System Ink stain on the surface of the Print Head.
Print Head
Ink stain on the Cover, Print Head.
Creases in paper  ASF Assy. The Hopper Pad is attached on the improper position.
Table 1-25.  Status and Possible Causes of Print Quality Problems
Error Status
LED Indication
STM3 Message
Occurrence
Timing
Phenomenon
Faulty Unit/Part Name
Possible Causes
Remedy 
						

							EPSON Stylus Photo R220/R230Revision A
TROUBLESHOOTING Unit Level Troubleshooting 35
Table 1-26.  Check Points for Print Quality Problems
Occurrence 
Timing
Position of CR
Phenomenon Detail
Faulty Part/
Part Name
Check Point
Remedy
During operation
-[Phenomenon 1]
When the printer is performing the 
Cleaning task, the ink is not drained into 
the Waste Ink Pad in spite of the correct 
function of the Pump Unit.
The ink is not absorbed from the Print 
Head to the Cap at all.
[Phenomenon 2]
When the printer is performing the 
Cleaning task, the ink is drained into the 
Waste Ink Pad. (This indicates that both 
of the Pump Unit and the Cap Unit are 
working correctly.) However, missing 
dots is not solved at certain nozzles even 
performing the Cleaning several times.
[Phenomenon 3]
When the printer is performing the 
Cleaning task, the ink is drained into the 
Waste Ink Pad. (This indicates that both 
of the Pump Unit and the Cap Unit work 
correctly.) However, the wiping function 
is not executed correctly and some 
different colors of ink mix together.
[Phenomenon 4]
When the printer is performing the 
Cleaning task, the ink is drained into the 
Waste Ink Pad.However, some missing 
dots occurs in some nozzles while 
printing.
[Phenomenon 5]
When the printer is performing the 
Cleaning task, the ink is drained into the 
Waste Ink Pad. However, missing dot 
occurs and the points where it occurs 
varies in every movement of the 
Cleaning.Ink System1. Check if there is not any foreign matter on the sealing 
rubber on the Cap Unit.
2. Check if the sealing rubber on the Cap Unit is not 
damaged.
3. Check if the Compression Spring, 2.53 is properly 
attached in the Cap Unit.
4. Check if the Pump Tube is properly connected to the 
bottom of the Cap Unit.
5. Check if the Extension Spring, 0.788 has not detached 
from the Slider Cap.
6. Check if the Extension Spring, 0.441 has not detached 
from the Slider Cap.1. Remove the foreign matter from the sealing 
rubber.
2. Replace the Ink System with a new one.
3. Replace the Ink System with a new one.
4. Replace the Ink System with a new one.
5. Reassemble the Extension Spring, 0.788 
correctly.
6. Reassemble the Extension Spring, 0.441 
correctly.
Sealing rubber
Compression 
Spring, 2.53
Contact point of 
Pump TubeExtension Spring, 0.788
Extension Spring, 0.441 
						

							EPSON Stylus Photo R220/R230Revision A
TROUBLESHOOTING Unit Level Troubleshooting 36During operation
-
[Phenomenon 6]
When the Cleaning is working, the ink is 
drained into the Waste Ink Pad. 
However, some missing dots and out of 
alignment occur in all nozzles while 
printing. They are not solved even 
executing the Cleaning several times.
*  If the problem is not solved, 
replace the Main Board with a 
new one.
Ink System
7. Check if the Slider Lock Lever is not damaged.
7. Replace the Ink System with a new one.
Ink Cartridge 1. Check if ink still remains in Ink Cartridge 1. Replace the Ink Cartridge with a new one.
Print Head
1. Check if there is not any foreign matter on the nozzle 
surface of the Print Head.
2. Check if the Head FFC is connected to CN7 and CN8 on 
the Main Board, or to the board on the Print Head.
3. Check if the Head FFC is not damaged.
4. Print and check if the Nozzle Check Pattern is printed 
properly.
1. Perform the wiping operation. Replace the 
Wiper when the Wiper is deformed or 
contaminated awfully.
2. Securely connect the Head FFC to the Main 
Board or the board on the Print Head.
3. Replace the Head FFC with a new one.
4. Perform Head Cleaning and check the Nozzle 
Check Pattern.
* If the problem is not solved, replace the 
Print Head with a new one.
Vertical bands (perpendicular to the 
Carriage Unit movement) appear getting 
uneven print density.
(Note)
If the problem is not solved, replace the 
CR Motor with a new one.Carriage Unit1. Check if there is no foreign matter on the surface of the 
CR Guide Shaft.
2. Check if there is no damage on the surface of the CR 
Guide Shaft.
3. Check if there is enough grease on the surface of the CR 
Guide Shaft.
4. Check if the CR Guide Shaft is properly connected to the 
Main Frame with the fixing spring of the CR Guide Shaft.1. Remove the foreign matter on the CR Guide 
Shaft.
2. Replace the CR Guide Shaft with a new one.
3. Wipe the surface of the CR Guide Shaft with 
a dry soft cloth, and then apply G-63 to it. 
Refer to “Lubrication” in Chapter4.
4. Reassemble the CR Guide Shaft correctly.
Table 1-26.  Check Points for Print Quality Problems
Occurrence 
Timing
Position of CR
Phenomenon Detail
Faulty Part/
Part Name
Check Point
Remedy
Direction of 
CR movement 
						

							EPSON Stylus Photo R220/R230Revision A
TROUBLESHOOTING Unit Level Troubleshooting 37During operation
-
Vertical bands (perpendicular to the 
Carriage Unit movement) appear getting 
uneven print density.
Frame EJ Assy.
1. Check if the surface of the Frame EJ Assy. is precisely 
horizontal.
1. Replace the Frame EJ Assy. with a new one.
Print Head1. Print and check if the Nozzle Check Pattern is printed 
properly.1. Perform the Head Cleaning, then check the 
Nozzle Check Pattern.
* If the problem is not solved, replace the 
Print Head with a new one.
Horizontal bands (horizontally to the 
Carriage Unit movement) appear.
(Note)
If the problem is not solved, replace the 
PF Motor with a new one.
PF Roller
1. Check if there is not any foreign matter on the surface of 
the PF Roller.
2. Check if the PF Roller is not damaged
3. Check if the Spur Gear, 37.242 is not damaged or broken.
1. Clean the surface of the PF Roller.
2. Replace the Printer Mechanism with a new 
one.
3. Replace the Printer Mechanism with a new 
one.
Printer Driver and 
Special Paper1. Check if appropriate paper is used in accordance with the 
Printer Driver settings.1. Use the appropriate type of paper in 
accordance with the Printer Driver.
Print Head
1. Check if the Print Head prints correctly with the Nozzle 
Check Pattern.
1. Perform the Head Cleaning, then check the 
Nozzle Check Pattern.
* If the problem is not solved, replace the 
Print Head with a new one.
Horizontal narrow bands (horizontally to 
the Carriage Unit movement) appear.
These bands appear when the print paths 
overlap each other.Paper Guide, Front1. Check if the porous pad in front of the Paper Guide, Front 
has not detached.1. Reattach the porous pad.
Table 1-26.  Check Points for Print Quality Problems
Occurrence 
Timing
Position of CR
Phenomenon Detail
Faulty Part/
Part Name
Check Point
Remedy
Direction of 
CR movement 
						

							EPSON Stylus Photo R220/R230Revision A
TROUBLESHOOTING Unit Level Troubleshooting 38During operation
-
One or more than one traces of the Star 
Wheels appear in a direction 
perpendicular to the Carriage Unit 
movement.
Frame EJ Assy.
1. Check if the Star Wheels have not detached.
2. Check if the surface of the Frame EJ Assy. is mounted 
horizontally.
1. Reassemble the Star Wheels correctly.
2. Replace the Frame EJ Assy. with a new one.
Roller EJ Assy.1. Check if the Roller EJ Assy. has not detached from the 
Printer Mechanism.1. Reassemble the Roller EJ Assy. correctly.
Normal printing task is performed; 
however, the top margin is less than 
usual.
Holder, Shaft,
LD Roller
1. Check if any paper dust has not adhered to the surface of 
the LD Roller.
1. Remove the dust by using a soft cloth 
moistened with alcohol.
* If the problem is not solved, replace the 
Holder, Shaft, LD Roller with a new one.
The print is light and thin.Printer Driver and 
Special Paper1. Check if appropriate paper is used in accordance with the 
Printer Driver settings.1. Use the appropriate type of paper in 
accordance with the Printer Driver settings.
Print Head
1. Check if the correct Head ID has been input in EEPROM 
by using the Adjustment Program.
1. Input a correct 15-digit Head ID in the 
EEPROM using the Adjustment Program.
Table 1-26.  Check Points for Print Quality Problems
Occurrence 
Timing
Position of CR
Phenomenon Detail
Faulty Part/
Part Name
Check Point
Remedy
LD Roller 
						

							EPSON Stylus Photo R220/R230Revision A
TROUBLESHOOTING Unit Level Troubleshooting 39During operation
-The paper is stained with the ink.Frame EJ Assy.1. Check if there is any ink adhesion on the Frame EJ Assy. 1. Clean the ink adhesion on the Frame EJ Assy. 
with a soft cloth.
1. Check if the Frame EJ Assy. has not warped upward.
1. Replace the Frame EJ Assy. with a new one.
Paper Guide, Front1. Check if there is any ink adhesion on the Paper Guide, 
Front.
2. Check if the porous pad of the Paper Guide, Front has not 
detached.1. Clean the ink adhesion on the Paper Guide, 
Front with a soft cloth.
2. Reattach the porous pad.
Roller EJ Assy.
1. Check if there is any ink adhesion on the Roller EJ Assy.
1. Clean the ink adhesion on the Roller EJ Assy. 
with a soft cloth.
Paper Guide, 
Upper1. Check if there is any ink adhesion on the Paper Guide, 
Upper.1. Clean the ink adhesion on the Paper Guide, 
Upper with a soft cloth.
PF Roller
1. Check if there is any ink adhesion on the PF Roller.
1. Clean the ink adhesion on the PF Roller with 
a soft cloth.
Ink System1. Check if the wiping operation has been performed 
correctly.1. Replace the Ink System with a new one.
Print Head
1. Check if there is any ink adhesion on the Print Head 
Cover.
1. Clean the ink adhesion on the Print Head 
Cover with a soft cloth.
The upper edge of the paper gets 
creased.ASF Assy.1. Check if the Hopper Pad is stuck to the Hopper correctly. 1. Replace the ASF Assy. with a new one.
Table 1-26.  Check Points for Print Quality Problems
Occurrence 
Timing
Position of CR
Phenomenon Detail
Faulty Part/
Part Name
Check Point
Remedy 
						

							CHAPTER
2
DISASSEMBLY / ASSEMBLY