Epson Projector PowerLite 97H User Manual

							• If you are using the USB Display function, turn off the
Transfer layered windowsetting in the Epson
USB Display Settings program on your computer.
• Try a different cable.
Parent topic: Solving Image or Sound Problems
Related references
Image Quality Settings - Image Menu
Input Signal Settings - Signal Menu
Supported Video Display Formats
Solutions When the Image is Fuzzy or Blurry If the projected image is fuzzy or blurry, try the following solutions:
• Adjust the image focus.
• Clean the projector lens.
Note: To avoid condensation on the lens after bringing the projector in from a cold environment, let the
projector warm up to room temperature before using it.
• Try connecting the projector to the highest quality connection available on your input source. For example, connect to an HMDI port or component video ports for a better quality input signal.
• Position the projector close enough to the screen.
• Position the projector so the keystone adjustment angle is not so wide that it distorts the image.
• Turn on automatic keystone adjustment in the projectors menus.
• Adjust the Sharpnesssetting to improve image quality.
• If you are projecting from a computer, press the Autobutton on the remote control to automatically
adjust the tracking and sync. If any bands or overall blurriness remain, display a uniformly patterned
image on the screen and manually adjust the TrackingandSync settings.
• If you are projecting from a computer, use a lower resolution or try to match the projectors native resolution.
Parent topic: Solving Image or Sound Problems
Related references
Projection Distance
Image Quality Settings - Image Menu
171 
						

							Input Signal Settings - Signal Menu
Projector Feature Settings - Settings Menu
General Projector Specifications
Related tasks
Focusing the Image Using the Focus Ring
Cleaning the Lens
Solutions When the Image Brightness or Colors are Incorrect If the projected image is too dark or light, or the colors are incorrect, try the following solutions:
• Press theColor Mode button on the remote control to try different color modes for the image and
environment.
• Check your video source settings.
• Adjust the available settings on the Image menu for the current input source, such as Brightness,
Contrast, Tint,Color Adjustment, and/or Color Saturation.
• Make sure you selected the correct Input SignalorVideo Signal setting on the Signal menu, if
available for your image source.
• Make sure all the cables are securely connected to the projector and your video device. If you connected long cables, try connecting shorter cables.
• If you are using the ECOPower Consumption setting, try selecting Normalin the projectors menus.
Note: At high altitudes or locations subject to high temperatures, the image may become darker and
you may not be able to adjust the Power Consumption setting.
• Position the projector close enough to the screen.
• If the image has been progressively darkening, you may need to replace the projector lamp soon.
Parent topic: Solving Image or Sound Problems
Related concepts
Projector Lamp Maintenance
Related references
Projection Distance
Available Color Modes
Image Quality Settings - Image Menu
Input Signal Settings - Signal Menu
172 
						

							Projector Setup Settings - ECO Menu
Solutions to Sound Problems If there is no sound when you expect it or the volume is too low or high, try the following solutions:
• Adjust the projectors volume settings.
• Press theA/V Mutebutton on the remote control to resume video and audio if they were temporarily
stopped.
• Press the Source Search orSearch button to switch to the correct input source, if necessary.
• Check your computer or video source to make sure the volume is turned up and the audio output is set for the correct source.
• Check the audio cable connections between the projector and your video source.
• If you do not hear sound from an HDMI source, set the connected device to PCM output.
• Make sure any connected audio cables are labeled No Resistance.
• If you are using the USB Display function, turn on the Output audio from the projectorsetting in the
Epson USB Display Settings program on your computer.
• If you are using a Mac and you do not hear sound from an HDMI source, make sure your Mac supports audio through the HDMI port. If not, you need to connect an audio cable.
• If you want to use a connected audio source when the projector is off, set the Standby Modeoption to
Communication On and make sure theA/V Settingsoptions are set correctly.
• Make sure the Audio Outputoption is set to the correct audio port for your video device.
• If you turn the projector on immediately after turning it off, the cooling fans may run at high speed momentarily and cause an unexpected noise. This is normal.
Parent topic: Solving Image or Sound Problems
Related concepts
Projector Connections
Related tasks
Controlling the Volume with the Volume Buttons
Solutions to Microphone Problems If there is no sound when you use a microphone connected to the projector (PowerLite
97H/98H/99WH/955WH/965H), try the following solutions:
• Make sure the microphone is securely connected to the projector.
173 
						

							• Adjust the
Mic Input Level andPlug-in Power settings as necessary in the projectors menus.
• If you want to use the microphone when the projector is off, set the Standby Modeoption to
Communication On and theA/V Output option toAlways On.
Parent topic: Solving Image or Sound Problems
Related references
Projector Feature Settings - Settings Menu
Projector Setup Settings - Extended Menu
Projector Setup Settings - ECO Menu
Related tasks
Connecting a Microphone
Solving Projector or Remote Control Operation Problems Check the solutions in these sections if you have problems operating the projector or remote control.
Solutions to Projector Power or Shut-Off Problems
Solutions to Problems with the Remote Control
Solutions to Password Problems
Parent topic:Solving Problems
Solutions to Projector Power or Shut-Off Problems If the projector does not come on when you press the power button or it shuts off unexpectedly, try the
following solutions:
• Make sure the power cord is securely connected to the projector and to a working electrical outlet.
• The projectors buttons may be locked for security. Unlock the buttons or use the remote control toturn on the projector.
• If the projectors lamp shuts off unexpectedly, it may have entered standby mode after a period of inactivity. Press the power button to wake the projector and adjust the Sleep Mode Timer setting to
change the sleep interval.
• If the projectors lamp shuts off, the Status light is flashing blue, and the Temp light is orange, the projector has overheated and shut off. Check the solutions for this light status.
• If the power button on the remote control does not turn on the projector, check its batteries and make sure the Remote Receiver setting is turned on in the projectors menu, if available.
• Make sure Sleep Modeis not enabled.
174 
						

							• The power cord may be defective. Disconnect the cord and contact Epson.
Parent topic:
Solving Projector or Remote Control Operation Problems
Related references
Projector Setup Settings - ECO Menu
Projector Feature Settings - Settings Menu
Projector Light Status
Where to Get Help
Related tasks
Unlocking the Projectors Buttons
Replacing the Remote Control Batteries
Solutions to Problems with the Remote Control If the projector does not respond to remote control commands, try the following solutions:
• Check that the remote control batteries are installed correctly and have power. If necessary, replacethe batteries.
• Make sure you are operating the remote control within the reception angle and range of the projector.
• Make sure the projector is not warming up or shutting down.
• Check to see if a button on the remote control is stuck down, causing it to enter sleep mode. Release the button to wake the remote control up.
• Strong fluorescent lighting, direct sunlight, or infrared device signals may be interfering with the projectors remote receivers. Dim the lights or move the projector away from the sun or interfering
equipment.
• If available, turn off one of the remote receivers in the projectors menu system, or check if all the remote receivers were turned off.
• If you assigned an ID number to the remote control to operate multiple projectors, you may need to check or change the ID setting (feature not available with all projectors).
• If you lose the remote control, you can order another one from Epson.
Parent topic: Solving Projector or Remote Control Operation Problems
Related references
Optional Equipment and Replacement Parts
Remote Control Operation
Projector Feature Settings - Settings Menu
175 
						

							Related tasks
Replacing the Remote Control Batteries
Solutions to Password Problems If you cannot enter or remember a password, try the following solutions:
• You may have turned on password protection without first setting a password. Try entering 0000using
the remote control.
• If you have entered an incorrect password too many times and see a message displaying a request code, write down the code and contact Epson. Do not attempt to enter the password again. Provide
the request code and proof of ownership for assistance in unlocking the projector.
• If you set a Web Control password and forgot the user ID or password, try entering the following: • User ID: EPSONWEB
• Default password: admin
• If you lose the remote control you cannot enter a password. Order a new one from Epson.
Parent topic: Solving Projector or Remote Control Operation Problems
Related references
Optional Equipment and Replacement Parts
Where to Get Help
Solving Network Problems Check the solutions in these sections if you have problems using the projector on a network.
Solutions When You Cannot Access the Projector Through the Web
Solutions When Network Alert E-Mails are Not Received
Solutions When You Cannot Access the Projector Using iProjection
Parent topic:Solving Problems
Solutions When You Cannot Access the Projector Through the Web If you are unable to access the projector through a web browser, make sure you are using the correct ID
and password, which are case sensitive.
• For the user ID, enter EPSONWEB. (You cannot change the user ID.)
• For the password, enter the password set in the projectors Network menu. The default password is admin.
176 
						

							• Make sure you have access to the network the projector is on.
Note:
The user ID and password are case sensitive.
Parent topic: Solving Network Problems
Solutions When Network Alert E-Mails are Not Received If you do not receive an e-mail alerting you to problems with a projector over the network, try the
following solutions:
• Make sure the projector is turned on and connected to the network correctly. (If an error shut down theprojector, it cannot send an e-mail.)
• Make sure you set up the projector e-mail alert settings correctly on the projectors network Mail menu or in the network software.
• Set the Standby Mode setting toCommunication On so the network software can monitor the
projector in standby mode.
Parent topic: Solving Network Problems
Related references
Projector Setup Settings - ECO Menu
Related tasks
Setting Up Projector Network E-Mail Alerts
Solutions When You Cannot Access the Projector Using iProjection If you are using Quickconnection mode and are unable to access the projector through an Android
device using iProjection, make sure the SSID Auto Settingis set toOn.
Parent topic: Solving Network Problems
Related references
Wireless LAN Menu Settings
Where to Get Help If you need to contact Epson for technical support services, use the following support options.
177 
						

							Internet Support
Visit Epsons support website at
epson.com/support(U.S.) orepson.ca/support (Canada) for solutions to
common problems with your projector. You can download utilities and documentation, get FAQs and
troubleshooting advice, or e-mail Epson with your questions.
Speak to a Support Representative
To use the Epson PrivateLine Support service, call (800) 637-7661. This service is available for the
duration of your warranty period. You may also speak with a projector support specialist by dialing (562)
276-4394 (U.S.) or (905) 709-3839 (Canada).
Support hours are 6 AM to 8 PM, Pacific Time, Monday through Friday and 7 AM to 4 PM, Pacific Time,
Saturday.
Days and hours of support are subject to change without notice. Toll or long distance charges may
apply.
Before you call, have the following information ready:
• Product name
• Product serial number (located on the bottom or rear of the projector, or in the menu system)
• Proof of purchase (such as a store receipt) and date of purchase
• Computer or video configuration
• Description of the problem
Purchase Supplies and Accessories
You can purchase screens, other optional accessories, and replacement parts from an Epson authorized
reseller. To find the nearest reseller, call 800-GO-EPSON (800-463-7766). Or you can purchase online
at epsonstore.com (U.S. sales) orepson.ca(Canadian sales).
To purchase a replacement remote control, call (562) 276-4394 (U.S.) or (905) 709-3839 (for dealer
referral in Canada).
Parent topic: Solving Problems
178 
						

							Technical Specifications
These sections list the technical specifications of your projector.
General Projector Specifications
Projector Lamp Specifications
Remote Control Specifications
Projector Dimension Specifications
Projector Electrical Specifications
Projector Environmental Specifications
Projector Safety and Approvals Specifications
Supported Video Display Formats
USB Display System Requirements
General Projector Specifications Type of display Poly-silicon TFT active matrix
Resolution PowerLite S27:
800 × 600 pixels (SVGA)
PowerLite X27/X29/97H/98H/965H:
1024 × 768 pixels (XGA)
PowerLite W29/99WH/955WH:
1280 × 800 pixels (WXGA)
179 
						

							Lens
PowerLite S27:
F= 1.44
Focal length: 16.7 mm
PowerLite X27/X29/W29/97H/98H/99WH:
F= 1.58 to 1.72
Focal length: 16.9 to 20.28 mm
PowerLite 955WH/965H:
F= 1.51 to 1.99
Focal length: 18.2 to 29.2 mm
Color reproduction Full color, up to 1 billion colors
Brightness PowerLite S27/X27/97H:
Normal Power Consumption mode:
White light output 2700 lumens (ISO 21118 standard)
Color light output 2700 lumens
ECO Power Consumption mode:
White light output 1890 lumens (ISO 21118 standard)
PowerLite X29/W29/98H/99WH:
Normal Power Consumption mode:
White light output 3000 lumens (ISO 21118 standard)
Color light output 3000 lumens
ECO Power Consumption mode:
White light output 2100 lumens (ISO 21118 standard)
PowerLite 955WH:
Normal Power Consumption mode:
White light output 3200 lumens (ISO 21118 standard)
Color light output 3200 lumens
ECO Power Consumption mode:
White light output 2240 lumens (ISO 21118 standard)
180