Epson Projector Emp S5 User Manual

							Problem Solving
41
When the Indicators Provide No Help
If any of the following problems occur and the indicators do not offer a 
solution, refer to the pages given for each problem. Problems relating to images
f
No images appear sp.42
Projection does not start, the projection area is completely black, the 
projection area is completely blue, and so on.
f
Moving images are not displayed sp.42
Moving images being projected from a computer appear black and 
nothing is projected.
f
Projection stops automatically sp.42
f
The message Not supported. is displayed sp.43
f
The message No Signal. is displayed sp.43
f
Images are fuzzy or out of focus sp.43
f
Interference or distortion appears in images sp.44
Problems such as interference, distortion, or black & white checked 
patterns appear.
f
The image is truncated (large) or small, or the aspect is not 
suitable sp.44
Only part of the image is displayed, or the height and width ratios of the 
image are not correct, and so on.
f
Image colors are not right sp.45
The whole image appears purplish or greenish, images are black & white, 
colors appear dull, and so on.
(Computer monitors and LCD screens have different color reproduction 
performance, so the colors projected by the projector and the colors 
appearing on the monitor may not necessarily match, but this is not a sign 
of a problem.)
f
Images appear dark sp.45
f
Nothing appears on the external monitor sp.45
Problems when projection starts
f
Power does not turn on sp.46
Other problems
f
No sound can be heard or the 
sound is faint sp.46
f
The remote control does not work 
sp.47
f
Mail is not received even if a 
problem occurs with the projector 
(EMP-83/822 Only) sp.47 
						

							Problem Solving
42
fProblems relating to images
f
No images appear
f
Moving images are not displayed
f
Projection stops automatically
Check
Remedy
Did you press the [Power] button?
Press the [Power] button to turn the power on. 
Are the indicators switched off?
The power cable is not connected correctly or power is not being supplied normally. 
Connect the projectors power cable correctly. sQuick Start Guide
Check that your electrical outlet or power source is functioning correctly. 
Is A/V Mute active?
Press the [A/V Mute] button on the remote control to cancel A/V Mute. sp.15
Is the A/V mute slide closed?
Open the A/V mute slide. 
Are the configuration menu settings correct?
Reset all of the settings. sReset-Reset All p.35
Is the projected image completely black?
Some input images, such as screen savers, may be completely black. 
Is the image signal format setting correct?
Change the setting according to the signal for the connected equipment. sSignal-Video Signal  p.26
Check
Remedy
Is the computers image signal being output to the LCD and 
the monitor?
Change the image signal to external output only. sCheck your computers documentation.
Check
Remedy
Is Sleep Mode set to On?
Press the [Power] button to turn the power on. If you do not want to use Sleep Mode, change the setting to 
Off. sExtended-Operation-Sleep Mode p.30
Only when projecting computer images
Only when projecting images from a video source
Only when projecting images from a laptop 
computer or a computer with a built-in LCD screen 
						

							Problem Solving
43
f
The message Not supported. is displayed
f
The message No Signal. is displayed
f
Images are fuzzy or out of focus
Check
Remedy
Is the image signal format setting correct?
Change the setting according to the signal for the connected equipment. sSignal-Video Signal  p.26
Do the image signal resolution and the refresh rate 
correspond to the mode?
Refer to the computers documentation for how to change the image signal resolution and the refresh rate 
output from the computer. sList of Supported Monitor Displays p.70
Check
Remedy
Are the cables connected correctly?
Check that all the cables required for projection are securely connected. sQuick Start Guide
Is the correct input port selected?
Change the image by pressing the [Source Search] button on the remote control or the control panel.sp.13
Is the power for the computer or video source turned on?
Turn the power on for the equipment.
Are the image signals being output to the projector?
If the image signals are only being output to the computers LCD monitor or to the accessory monitor, you 
need to change the output to an external destination as well as the computers own monitor. For some 
computer models, when the image signals are output externally, they no longer appear on the LCD monitor 
or accessory monitor. sComputers documentation, under a title such as External output or Connecting 
an external monitor.
If the connection is made while the power of the projector or computer is already turned on, the function 
[Fn] key that changes the computers image signal to external output may not work. Turn the power for the 
computer and the projector off and then back on again. sQuick Start Guide
Check
Remedy
Is the focus adjusted correctly?
Turn the focus ring to adjust the focus. sQuick Start Guide
Is the projector at the correct distance?
For EMP-83/822/X5, the recommended projection distance for Wide ranges from 84 to 867 cm, and for Tele 
from 101 to 1041 cm. For EMP-S5, the recommended projection distance ranges from 87 to 1050 cm.
Setup within this range. sp.59
Is the Keystone adjustment value too large?
Lower the projection angle to reduce the amount of keystone correction. sQuick Start Guide
Has condensation formed on the lens?
If the projector is suddenly taken from a cold environment to a warm environment, or if sudden ambient 
temperature changes occur, condensation may form on the surface of the lens, and this may cause the images 
to appear fuzzy. Set the projector up in the room about one hour before it is used. If condensation forms on 
the lens, turn the projector off and wait for the condensation to disappear. 
Only when projecting images from a video source
Only when projecting computer imagesOnly when projecting images from a laptop 
computer or a computer with a built-in LCD screen 
						

							Problem Solving
44
f
Interference or distortion appear in images
f
The image is truncated (large) or small, or the aspect is not suitable
Check
Remedy
Is the image signal format setting correct?
Change the setting according to the signal for the connected equipment. sSignal-Video Signal  p.26
Are the cables connected correctly?
Check that all the cables required for projection are securely connected. sQuick Start Guide
Is an extension cable being used?
If an extension cable is used, electrical interference may affect the signals. Use the cables supplied with the 
projector to check if the cables you are using may be causing the problem. 
Is the correct resolution selected?
Set the computer so that the signals being output are compatible with the projector. 
sList of Supported Monitor Displays p.70 sComputer documentation
Are the Sync.
g and Tracking
g settings adjusted 
correctly?
Press the [Auto] button on the remote control or the [Enter] button on the control panel to perform automatic 
adjustment. If the images are not adjusted correctly after using automatic adjustment, you can make the 
adjustments from Sync. and Tracking in the configuration menu.
 sSignal-Tracking, Sync.  p.26
Check
Remedy
Is a wide panel computer image being projected?
Press the [Aspect] button on the remote control to change the aspect mode in the order of Normal, 4:3, 
and 16:9. Change the aspect mode according to the resolution.
Is the image still being enlarged by E-Zoom?
Press the [Esc] button on the remote control to cancel E-Zoom. sp.17
Is Position adjusted correctly?
Press the [Auto] button on the remote control or the [Enter] button on the control panel to perform automatic 
adjustment of the computer image being projected. If the images are not adjusted correctly after using 
automatic adjustment, you can make the adjustments from Position in the configuration menu. 
Apart from computer image signals, you can adjust other signals while projecting by adjusting Position in 
the configuration menu. sSignal-Position p.26
Is the computer set for dual display?
If dual display is activated in the Display Properties of the computers control panel, only about half of the 
image on the computer screen is projected. To display the entire image on the computer screen, turn off the 
dual display setting. sComputer video driver documentation
Is the correct resolution selected?
Set the computer so that the signals being output are compatible with the projector. 
sList of Supported Monitor Displays p.70 sComputer documentation
Only when projecting images from a video source
Only when projecting computer imagesOnly when projecting computer imagesOnly when projecting computer imagesOnly when projecting computer imagesOnly when projecting computer images 
						

							Problem Solving
45
f
Image colors are not right
f
Images appear dark
f
Nothing appears on the external monitor
Check
Remedy
Do the input signal settings match the signals from the 
connected device?
Change the following settings according to the signal for the connected equipment.
When projecting images from equipment connected to Computer1, Computer, or Computer2 Input, 
see s Signal-Computer1/2 Input p.26
When projecting images from equipment connected to Video or S-Video,
see sSignal-Video Signal p.26
Is the image brightness adjusted correctly?
Adjust the Brightness setting in the configuration menu. sImage-Brightness p.24
Are the cables connected correctly?
Check that all the cables required for projection are securely connected. sQuick Start Guide
Is the Contrast
g setting adjusted correctly?
Adjust the Contrast setting in the configuration menu. sImage-Contrast p.24
Is the color adjusted correctly?
Adjust the Color Adjustment setting in the configuration menu. sImage-Color Adjustment p.24
Are the color saturation and tint adjusted correctly?
Adjust the Color Saturation and Tint settings in the configuration menu. 
sImage-Color Saturation, Tint p.24
Check
Remedy
Are the image brightness and luminance adjusted correctly?
Adjust the Brightness and Brightness Control settings in the configuration menu. 
sImage-Brightness p.24 sSettings-Brightness Control p.28
Is the Contrast
g setting adjusted correctly?
Adjust the Contrast setting in the configuration menu. 
sImage-Contrast p.24
Is the lamp due for replacement?
When the lamp is nearly ready for replacement, the images become darker and the color quality becomes 
poorer. When this happens, replace the lamp with a new lamp. sp.52
Check
Remedy
Are images from a port other than the Computer1 or 
Computer Input port being projected?
The only images that can be displayed on an external monitor are computer images from the Computer1 or 
Computer Input port. sp.61
Only when projecting images from a video source 
						

							Problem Solving
46
fProblems when projection starts
f
Power does not turn on
fOther problems
f
There is no audio or the audio is too low
Check
Remedy
Did you press the [Power] button?
Press the [Power] button to turn the power on. 
Are the indicators switched off?
The power cable is not connected correctly or power is not being supplied normally. 
Connect the projectors power cable correctly. sQuick Start Guide
Check that your electrical outlet or power source is functioning correctly. 
Do the indicators turn on and off when the power cable is 
touched?
There is probably a poor contact in the power cable, or the power cable may be defective. Reinsert the power 
cable. If this does not solve the problem, stop using the projector, disconnect the power cable from the 
electrical outlet, and contact your local dealer or the nearest address provided in the International Warranty 
Te r m s. sInquiries
Is the operation lock set to Full Lock?
When you press and hold down the [Enter] button on the control panel for about seven seconds, a message is 
displayed and the lock is released. sp.20
Is the correct setting for the remote receiver selected?
(EMP-83/822 only)
Check the Remote Receiver in the configuration menu. sSettings-Remote receiver p.28
Was the power cable plugged back in immediately after 
Direct Power Off, or is the breaker turned off? 
(EMP-83/822 only)
When the operation to the left is performed when Direct Power On is set to On, the power may not turn 
back on. Press the [Power] button to turn the power back on.
Check
Remedy
Is the audio source connected correctly?
Check that the cable is connected to the Audio port. 
Is the volume adjusted to the minimum setting?
Adjust the volume so that sound can be heard. sQuick Start Guide
Is A/V Mute active?
Press the [A/V Mute] button on the remote control to cancel A/V Mute. sp.15
Is the audio cables specification No resistance?
When using a commercially available audio cable, make sure it is labelled No resistance. 
						

							Problem Solving
47
f
The remote control does not work
f
Mail is not received even if a problem occurs with the projector (EMP-83/822 Only)
Check
Remedy
Is the remote control light-emitting area pointing towards the 
remote receiver on the projector when it is operated?
Point the remote control towards the remote receiver. 
The operating angle for the remote control is about 30 horizontally, and about 15 vertically. 
sQuick Start Guide
Is the remote control too far from the projector?
The operating range for the remote control is about 6 m. sQuick Start Guide
Is direct sunlight or strong light from fluorescent lamps 
shining onto the remote receiver?
Set the projector up in a location where strong light does not shine onto the remote receiver. For EMP-83/
822, set the remote receiver to Off from Remote Receiver in the configuration menu. sSettings-
Remote receiver  p.28
Is the correct setting for the remote receiver selected?
(EMP-83/822 only)
Check the Remote Receiver in the configuration menu. sSettings-Remote receiver  p.28
Are the batteries dead or have the batteries been inserted 
correctly?
Make sure the batteries are inserted correctly or replace the batteries with new ones if necessary. sp.51
Was a remote control button pressed for more than 
30 seconds?
If any of the buttons on the remote control are pressed down for more than 30 seconds, the remote control 
stops sending signals (remote controls sleep mode). When the button is released, normal remote control 
operation resumes. This can prevent the batteries from running down accidentally because Sleep Mode 
operates when the remote control is stored in a bag or if an object is placed on top of it.
Check
Remedy
Is Standby Mode set to Network On?
To use the Mail Notification function when the projector is in standby, set Network On from Standby 
Mode in the configuration menu. sExtended-Standby Mode p.29
Did a fatal problem occur and the projector come to a sudden 
stop?
When the projector comes to a sudden stop, mail cannot be sent.
If the problem continues, contact your local dealer or the nearest address provided in the International 
Warranty Terms. sInquiries
Is power being supplied to the projector?
Check that your electrical outlet or power source is functioning correctly.
Is the LAN cable connected correctly?
Check that the LAN cable is connected correctly. Reconnect it if it is not connected or it is not connected 
correctly. sp.62
Is Mail set correctly in the configuration menu?
Mail notification of problems is sent according to the Mail settings in the configuration menu. Check if it 
is set correctly. sNetwork Menu-Mail Menu p.32 
						

							AppendicesThis chapter provides information on maintenance procedures to ensure the best level of performance from the 
projector for a long time to come. Installation Methods ........................................... 49
Cleaning............................................................... 50
 Cleaning the Projectors Surface .....................................50
 Cleaning the Lens ..............................................................50
 Cleaning the Air Filter and Air Intake Vent ..................50
Replacing Consumables .................................... 51
 Replacing the Remote Control Batteries ........................51
 Replacing the Lamp ..........................................................52
Lamp replacement period ............................................................... 52
How to replace the lamp ................................................................. 53
Resetting the lamp operating time .................................................. 55
 Replacing the Air Filter ....................................................56
Air filter replacement period .......................................................... 56
How to replace the air filter............................................................ 56
Saving a Users Logo ......................................... 57
Screen Size and Distance .................................. 59
 EMP-83/822/X5 .................................................................59
 EMP-S5 ..............................................................................60
Connecting to External Equipment ................... 61
 Connecting to an External Monitor ................................61
 Connecting to External Speakers (EMP-83/822 Only) ..61
Connecting a LAN Cable (EMP-83/822 Only) ... 62
Connecting a USB Cable (EMP-X5/S5 Only) .... 63Optional Accessories and Consumables ......... 64
Optional accessories....................................................................... 64
Consumables .................................................................................. 64
Glossary ...............................................................65
ESC/VP21 Commands ........................................67
 Command List .................................................................. 67
 Cable Layouts ................................................................... 67
Serial connection (EMP-83/822 Only) .......................................... 67
 Connecting a USB (EMP-X5/S5 Only) ........................... 68
 USB Connection Setup ..................................................... 68
PJLink (EMP-83/822 Only) ..................................69
Non-compatible commands ........................................................... 69
Input names defined by PJLink and corresponding projector 
connectors.................................................................................. 69
Manufacturer name displayed for Manufacture name 
information query .................................................................... 69
Model name displayed for Product name information query ..... 69
List of Supported Monitor Displays ..................70
Computer image ............................................................................. 70
Component Video .......................................................................... 70
Composite video/S-video ............................................................... 70
Specifications ...................................................... 71
Appearance..........................................................75
Index .....................................................................76 
						

							49
Installation MethodsThe projector supports the following four different projection methods.     
 Wa r ning
 A special method of installation is required when suspending the 
projector from a ceiling (ceiling mount). If it is not installed 
correctly, it could fall causing an accident and injury.
 If you use adhesives on the ceiling mount to prevent the screws 
from loosening, or if you use things such as lubricants or oils on 
the projector, the projector case may crack causing it to fall from 
its ceiling mount. This could cause serious injury to anyone under 
the ceiling mount and could damage the projector. 
When installing or adjusting the ceiling mount, do not use 
adhesives to prevent the screws from loosening and do not use oils 
or lubricants and so on. AttentionDo not use the projector on its side. This may cause malfunctions to 
occur. 
 Project images from in front 
of the screen. 
(Front projection) Project images from behind a 
translucent screen.
(Rear projection)
 Suspend the projector from 
the ceiling and project images 
from in front of the screen. 
(Front/Ceiling projection) Suspend the projector from 
the ceiling and project images 
from behind a translucent 
screen. 
(Rear/Ceiling projection)q
 An optional ceiling mount is required when suspending 
the projector from a ceiling. s
p.64
 You can change the setting as follows by pressing down the 
[A/V Mute] button on the remote control for about five 
seconds. 
Front 
W
 Front/Ceiling 
Set Rear or Rear/Ceiling in the configuration menu. 
s
p.29 
						

							50
CleaningYou should clean the projector if it becomes dirty or if the quality of 
projected images starts to deteriorate. Cleaning the Projectors Surface
Clean the projectors surface by wiping it gently with a soft cloth. 
If the projector is particularly dirty, moisten the cloth with water 
containing a small amount of neutral detergent, and then firmly wring the 
cloth dry before using it to wipe the projectors surface. 
Cleaning the Lens
Use a commercially available cloth for cleaning glasses to gently wipe the 
lens. 
Cleaning the Air Filter and Air Intake Vent
Clean the air filter and the air intake vent when the following message is 
displayed.
The projector is overheating. Make sure nothing is blocking the air vent, 
and clean or replace the air filter. sHow to replace the air filter p.56AttentionDo not use volatile substances such as wax, alcohol, or thinner to 
clean the projectors surface. The quality of the case may change or 
become discolored.AttentionDo not rub the lens with harsh materials or subject the lens to 
shocks, as it can easily become damaged.
AttentionIf dust collects on the air filter it can cause the internal temperature 
of the projector to rise, and this can lead to problems with operation 
and shorten the optical engines service life. Clean the air filter 
immediately when the message is displayed.q
 If a message is frequently displayed, even after cleaning, it 
is time to replace the air filter. Replace it with a new air 
filter. 
s
p.56
 It is recommended that you clean these parts at least once 
every three months. Clean them more often than this if 
using the projector in a particularly dusty environment.