Epson Projector Emp 54 User Manual

							70
Using the Help
Repeat the operations in steps 2 and 3 to proceed 
through the menu to more detailed items.
The help menu is cleared when the [Help] button is pressed.
4
TIP
If the Help function does not provide a solution to the problem, refer 
to Problem Solving 
 p.71  
						

							71
Problem SolvingIf you are having a problem with the projector, first check the projectors indicators and refer to Reading the Indicators below.
If the indicators do not show clearly what the problem might  be, refer to When the Indicators Provide No Help.   p.74Reading the Indicators
The projector is provided with the following two indicato rs which alert you to the operating status of the projector.
The following tables show what the indicators m ean and how to remedy problems that they indicate.
If both indicators are off, check that the power cable is  connected correctly and that power is being supplied normally.Power Indicator
 : lit    : flashing
Status
Cause
Remedy or Status
Standby condition
(Not abnormal)
Projection starts again when the [Power] button is pressed.
You can disconnect the power plug from the electrical outlet when the status light is in this 
condition.
Cool-down in progress
(Not abnormal)
Please wait.  The  cool-down
 period lasts about 20 seconds.
 The [Power] button will not operate if it is pre ssed while cool-down is in progress. Press the 
button again after cool-down ends when the indicator stops flashing.
Projection in progress
(Not abnormal)
Warning indicator
Power indicator
OrangeOrangeGreen  
						

							72
Problem Solving
Warm-up in progress
(Not abnormal)
Please wait.
Warm-up time is approximately 40 seconds.
After warm-up is complete, indicator stops flashing.
 (Warning) Indicator
 : lit    : flashing
Status
Cause
Remedy or Status
Internal temperature error
(overheating)
The lamp will turn off automatically and projection will stop. Wait for about 5 minutes without 
operating the projector. After about 5 minutes  have elapsed, unplug the power cable and then 
check the following two points.  Check that the air filter and air exhaust vent are clear, and that the projector is not positioned  against a wall.    p.15
 If the air filters are blocked, clean or replace them. 
 p.83 , p.89
When the power cable is plugged back in, the projecto r will return to its previous state, so press 
the [Power] button to turn the power back on.
If the projector continues to overheat even after the above points have been checked, or if the 
indicators show a problem when the power is turn ed back on, stop using the projector, disconnect 
the power cable from the electrical outlet, and contac t your dealer or the nearest address provided at 
International Warranty Conditions in  Safety Instructions/World-Wide Warranty Terms  booklet.
Lamp timer failure/
Lamp out
Take out the lamp and check if it is broken.   p.86
If the lamp is not broken, reinstall it, then re connect the power cable and press the [Power] button 
on either the projectors control panel or th e remote control to turn the power back on.
If the indicators still show a problem, stop usi ng the projector, disconnect the power cable from 
the electrical outlet, and contact your dealer or  the nearest address provided at International 
Warranty Conditions in  Safety Instructions/World-Wide Warranty Terms  booklet.If the lamp is broken replace it with a new lamp, or contact your local dealer for further advice.
If replacing the lamp yourself, be careful to avoid pieces of broken glass.
 (Projection cannot be carried out until the lamp is replaced.)Check that the lamp and the lamp cover are secure ly installed. If the lamp or lamp cover is not 
securely installed, the lamp will not switch on.
Internal error/
Fan related error/
Sensor error
Stop using the projector, disconnect the power cable  from the electrical outlet, and contact your 
dealer or the nearest address provided in the  International Warranty Conditions section of the 
Safety Instructions/World-Wide Warranty Terms  booklet. : lit    : flashing
Status
Cause
Remedy or Status
Green RedRed
(0.5-second intervals)Red
(1-second intervals) 
						

							73
Problem Solving
High-speed cooling in progress
(This is not an abnormality, but if the temperature rises too high again, projection will stop 
automatically.)  Check that the air filters and air exhaust vent are clear and that they are not up against a surface  such as a wall.    p.15
 If the air filters are blocked, clean or replace them.    p.83, p.89  : lit    : flashing
Status
Cause
Remedy or Status
OrangeTIP
 If the projector is not operating properly even though the indi
cators are all showing normal, refer to When the Indicators Pr ovide No Help 
on the following page.
 If an indicator is showing a status which does not appear in th e previous tables, contact your dealer or the nearest address provided at 
International Warranty Conditions in Safety Instructions/World-Wide Warranty Terms booklet. 
						

							74
Problem SolvingWhen the Indicators Provide No HelpIf any of the following problems occur and the indicators do not offer a solution, refer to the pages given for each problem.
No images appear   p.75
Projection does not start, the projection area is completely black, the 
projection area is completely blue, etc.Projection stops automatically    p.75The message Not Supported. is displayed.    p.76The message No Signal. is displayed.   p.76Images are fuzzy or out of focus.   p.77Interference or distortion appear in images.    p.77
Problems such as interference, distortion or black & white checked 
patterns appear.Image is truncated (large) or small    p.78
Only part of the image is displayed.Image colours are not right    p.79
The whole image appears purplish or greenish, images are black & 
white, colours appear dull, etc.
(Computer monitors and LCD sc reens have different colour 
reproduction performance, so that  the colours projected by the 
projector and the colours appearing on the monitor may not 
necessarily match, but this  is not a sign of a problem.)Images appear dark   p.80Nothing appears on the external monitor    p.80Problems relating to images
Power does not turn on   p.80No sound can be heard or the 
sound is faint   p.81The remote control does not work 
 p.81Problems when projection startsOther problems 
						

							75
Problem Solving No images appear
 Projection stops automatically
Problems relating to images
Check
Remedy
Was the [Power] button pressed?
Press the [Power] button to turn the power on.
Are both indicators switched off?
The power cable is not connected correctly or  power is not being supplied normally. Connect the 
projectors power cable correctly.    p.32
Alternatively, check the circuit breaker to ensure that power is being supplied.
Is A/V Mute mode active?
Press the [A/V Mute] button on the remote control to cancel the mute.    p.46
Has Message been set to OFF?
If the Message command is set to OFF, set it to ON so that messages can be displayed. When 
a message is displayed, refer to the item that it indicates.
Setting - Message   p.58
Have the configuration  menu settings been 
made correctly?
Reset all of the settings. 
 p.65
Is the projected image completely black?
Some input images, such as screen savers, may be completely black.
Are the image signal format settings correct?
If a  composite video
 or S-Video
 source is connected to the projector, use the Video Signal 
menu command to select the signal format. 
Image - Video Signal    p.56
Check
Remedy
Is Sleep Mode set to ON?
When the Sleep Mode menu command has been set to ON, the lamp turns off automatically if 
no operations are carried out for about 30 minutes  while no video signal is being input. The Power 
indicator will flash orange at th is time. Press the [Power] button to turn the power on. If you do not 
want sleep mode to be used, change  the Sleep Mode setting to OFF.
Setting - Sleep Mode    p.58
Only when projecting computer images
Only when projecting images 
from a video source 
						

							76
Problem Solving The message Not Supported. is displayed.
 The message No Signal. is displayed.
Check
Remedy
Are the image signal format settings correct?
If signals from the [Computer1/Component Video1]  port or the [Computer2/Component Video2] 
port are being projected, use the Input Signal me nu command to set the signal format that matches 
the signal that is being projected from the connected equipment.
Image - Input Signal    p.52, p.55
If a  composite video
 or S-Video
 source is connected to the projector, use the Video Signal 
menu command to select the signal format. 
Image - Video Signal    p.56
Does the mode match the frequency and 
resolution of the image signals?
Use the Frequency menu command to  check the signals being input.
Info - Frequency    p.64
Check the frequency and resolution of the computer.  Computer documentation
Check
Remedy
Are the cables connected correctly?
Check that all of the cables required  for projection are securely connected.    p.16–p.24
Has the correct video input port been 
selected?
Press the [Computer1/2] button or [S-Video/Video] button on the remote control or the [Source] 
button on the projectors control panel to select the images.    p.34
Is the power for the computer or video source 
turned on?
Turn the power on for the devices.    p.33
Are the image signals being output to the 
projector?
If the image signals are only being output to the  computers LCD monitor or to the accessory 
monitor, you need to change the output to an external destination as well as the computers own 
monitor. For some computer models, when the image signals are output externally, they no longer 
appear on the LCD monitor or accessory monitor.   Computer documentation, under a title such as  External output or Connecting an external 
monitor
If the connection is made while the power is alrea dy turned on, the function [Fn] key that switches 
the computers video signal to external output ma y not work. Turn the power for the projector and 
the computer off and then back on again.    p.33, p.35
Only when projecting computer images
Only when projecting images from 
a laptop computer or computer 
with a built-in LCD screen 
						

							77
Problem Solving Images are fuzzy or out of focus.
 Interference or distor tion appear in images.
Check
Remedy
Has the focus been adjusted correctly?
Turn the focus ring on the projector to adjust the focus.    p.37
Is the lens cover still attached?
Remove the lens cover.   p.32
Is the projector at the correct distance?
The recommended projection distance range is  89–1050 cm (2.9–34.4 ft.). Set the projector up so 
that it is within this range.    p.15
Is the keystone adjustment value too large?
Decrease the projection angle to reduce the amount of keystone correction.    p.40
Has condensation formed on the lens?
If the projector is suddenly taken from a cold environment to a warm environment or if sudden 
ambient temperature changes occur,  condensation may form on the surface of the lens, and this may 
cause the images to appear fuzzy. Set the projector  up in the room approximately one hour before it 
is to be used. If condensation forms on the lens, tu rn the power off and wait for the condensation to 
disappear.
Check
Remedy
Are the image signal format settings correct?
If signals from the [Computer1/Component Video1]  port or the [Computer2/Component Video2] 
port are being projected, use the Input Signal me nu command to set the signal format that matches 
the signal that is being projected from the connected equipment.
Image - Input Signal    p.52, p.55
If a  composite video
 or S-Video
 source is connected to the projector, use the Video Signal 
menu command to select the signal format. 
Image - Video Signal    p.56
Are the cables connected correctly?
Check that all of the cables required  for projection are securely connected.    p.16–p.24
Is an extension cable being used?
If an extension cable is used, electrical interferenc e may affect the signals. Use the accessory cables 
and check if this helps.
Has the correct resolution been selected?
Set the computer so that the signals that are output are compatible with this projector. 
List of Supported Monitor Displays    p.100
 Computer documentation
Have the  Sync.
 and Tracking
 settings 
been adjusted correctly?
Press the [Auto] button on the remote control to ca rry out automatic adjustment. If the images have 
not been adjusted correctly after using automatic  adjustment, you can make the adjustments using 
the Sync. and Tracking  menus.    p.42, p.43
Only when projecting computer imagesComputer and RGB video signals only 
						

							78
Problem Solving Image is truncated (large) or small
Check
Remedy
Has the aspect ratio been set correctly?
Set the Aspect Ratio menu command to 4:3.
Image - Aspect Ratio
 
 p.56
Is the image still being enlarged by the 
E-Zoom function?
Press the [Esc] button on the remote control to cancel the E-Zoom function.    p.49
Has the Position setting been adjusted 
correctly?
If analogue RGB images from a computer or RGB video images are being projected, press the 
[Auto] button on the remote control  to carry out automatic adjustment.
If the images have not been correctly adjusted after using the automatic setup function, adjust the 
setting manually using the Position menu command.
If signals other than analogue RGB images from a  computer or RGB video images are being input, 
adjust the setting manually using the Position menu command.
Image - Position    p.51, p.54
Has the computer been set for dual display?
If dual display has been activated in the Display  Properties of the computers Control Panel, the 
projector will only project about half of the image  on the computer screen. To display the whole of 
the image on the computer screen, turn off the dual display setting.   Computer video driver documentation
Has the correct resolution been selected?
Set the computer so that the signals that are output are compatible with this projector. 
List of Supported Monitor Displays    p.100
 Computer documentation
Only when projecting computer imagesOnly when projecting computer images 
						

							79
Problem Solving Image colours are not right
Check
Remedy
Do the input signal settings match the signals 
from the connected device?
If the Input Signal menu command is set to a setting other than Computer1 or Computer2 
when a computer or RGB video source is connected to the [Computer1/Component Video1] port or 
[Computer2/Component Video2] port, the images will appear purplish.
If the Input Signal menu command is set to Computer1 or Computer2 when a  component video
 source is connected to the [Computer1/Component Video1] port or [Computer2/Component 
Video2] port, the images will appear greenish.
Select the correct signal format for the connected source.
Image - Input Signal    p.52, p.55
If a  composite video
 or S-Video
 source is connected to the projector, use the Video Signal 
menu command to select the video signal format.
Image - Video Signal    p.56
Has the image brightness been adjusted 
correctly?
Use the Brightness menu command to adjust the brightness.
Image - Brightness   p.51, p.54
Are the cables connected correctly?
Check that all of the cables required  for projection are securely connected.    p.16–p.24
Has the image  contrast
 been adjusted 
correctly?
Use the Contrast menu command to adjust the contrast.
Image - Contrast    p.51, p.54
Has the colour been  adjusted correctly?
Use the Color Adjustment menu command to adjust the colour.
Advanced - Color Adjustment    p.62
Have the colour intensity and tint been 
adjusted correctly?
Use the Color and Tint menu commands to adjust the colour and tint.
Image - Color, Tint    p.54
Only when projecting images 
from a video source