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Epson Projector Emp 1810 User Manual

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    							61
    Problem SolvingIf you are having a problem with the projector, first check the projectors indicators and refer to Reading the Indicators below. 
    If the indicators do not show clearly what the problem might be, refer to When the Indicators Provide No Help. sp.64Reading the Indicators
    The projector is provided with the following three indicators that indicate the operating status of the projector. 
    Refer to the following table to see what the indicators mean and how to remedy problems that they indicate. 
    If all indicators are off, check that the power cable is connected correctly and that the power is being supplied normally. 
    Sometimes, when the power cable is unplugged, the t indicator remains lit for a short period, this is not a fault.
    Indicates the operating status.
     Orange : Standby condition
    When the [Power] button is pressed in this condition, projection starts. 
     Green : Warm-up in progress
    Warm-up time is about 30 seconds. After warm-up is complete, the indicator stops flashing.
     Green : Projection in progressIndicates the projection lamp status.
    Indicates the internal temperature status. 
    						
    							Problem Solving
    62
    ft Power indicator lights red
    : Lit  : Flashing:  : Off
    Status
    Cause
    Remedy or Status
    Internal Error
    Stop using the projector, disconnect the power cable from the electrical outlet, and contact your local dealer or the nearest 
    address provided in the World-Wide Warranty Terms. sInquiries
    Fan Error
    Sensor Error
    Stop using the projector, disconnect the power cable from the electrical outlet, and contact your local dealer or the nearest 
    address provided in the World-Wide Warranty Terms. sInquiries
    High Temp Error
    (overheating)
    The lamp turns off automatically and projection stops. Wait for about five minutes. After about five minutes the projector 
    switches to standby mode, so check the following two points. 
     Check that the air filter and air exhaust vent are clear, and that the projector is not positioned against a wall.
     If the air filter is clogged, clean or replace it. sp.73, 78
    If the error continues after checking the points above, stop using the projector, disconnect the power cable from the 
    electrical outlet, and contact your local dealer or the nearest address provided in the World-Wide Warranty Terms. 
    sInquiriesWhen using at an altitude of 1500 m or more, set High Altitude Mode to On. sp.45
    Lamp Error
    Lamp Failure
    Lamp Cover Open
    Check the following two points.
     Take out the lamp and check if it is cracked. sp.75
     Clean the air filter. sp.73If it is not cracked _ Re-fit the lamp and turn on the power.
    If the error continues _ Replace the lamp with a new lamp and turn on the power.
    If the error continues _Stop using the projector, disconnect the power cable from the electrical outlet, and contact 
    your local dealer or the nearest address provided in the World-Wide Warranty Terms. 
    sInquiriesIf it is cracked _Replace it with a new lamp, or contact your local dealer for further advice. If replacing the lamp 
    yourself, be careful to avoid pieces of broken glass (you cannot continue projecting until the lamp is 
    replaced).Check that the lamp cover and the lamp are securely installed. sp.75
    If the lamp cover or the lamp is not securely installed, the lamp does not switch on.When using at an altitude of 1500 m or more, set High Altitude Mode to On. sp.45
    Abnormal
    Red Red RedRed RedRed Red
    Red Red 
    						
    							Problem Solving
    63
    fi · o Indicator is lit or flashing orange
    : Lit  : Flashing  : Off  : Varies according to the projector status
    Status
    Cause
    Remedy or Status
    High Temp Warning
    (This is not an abnormality. However, if the temperature rises too high again, projection stops automatically.)
     Check that the air filter and air exhaust vent are clear, and that the projector is not positioned against a wall.
     If the air filter is clogged, clean or replace it. sp.73, 78
    Replace Lamp
    Replace it with a new lamp. sp.75
    If you continue to use the lamp after the replacement period has passed, the possibility that the lamp may explode 
    increases. Replace it with a new lamp as soon as possible. 
    q
     If the projector is not operating properly, even though the indicators are all showing normal, refer to When the Indicators Provide No 
    Help (
    s
    p.64). 
     If an indicator is displaying a status not described in the tables, contact your local dealer or the nearest address provided in the World-Wide 
    Warranty Terms. 
    s
    Inquiries
    Warning
    Orange Red
    Orange 
    						
    							Problem Solving
    64
    When the Indicators Provide No Help
    If any of the following problems occur and the indicators do not offer a 
    solution, refer to the pages given for each problem. Problems relating to images
    f
    No images appear sp.65
    Projection does not start, the projection area is completely black, the 
    projection area is completely blue, and so on.
    f
    Moving images are not displayed sp.65
    Moving images being projected from a computer appear black and 
    nothing is projected.
    f
    Projection stops automatically sp.65
    f
    The message Not supported. is displayed sp.66
    f
    The message No Signal. is displayed sp.66
    f
    Images are fuzzy or out of focus sp.66
    f
    Interference or distortion appears in images sp.67
    Problems such as interference, distortion, or black & white checked 
    patterns appear.
    f
    The image is truncated (large) or small, or the aspect is not 
    suitable sp.67
    Only part of the image is displayed, or the height and width ratios of the 
    image are not correct, and so on.
    f
    Image colours are not right sp.68
    The whole image appears purplish or greenish, images are black & white, 
    colours appear dull, and so on.
    (Computer monitors and LCD screens have different colour reproduction 
    performance, so that the colours projected by the projector and the 
    colours appearing on the monitor may not necessarily match, but this is 
    not a sign of a problem.)
    f
    Images appear dark sp.68
    f
    Nothing appears on the external monitor sp.68
    Problems when projection starts
    f
    Power does not turn on sp.69
    Other problems
    f
    No sound can be heard or the 
    sound is faint sp.69
    f
    The remote control does not work 
    sp.69
    f
    Mail is not received even if an 
    abnormality occurs in the 
    projector  sp.70 
    						
    							Problem Solving
    65
    fProblems relating to images
    f
    No images appear
    f
    Moving images are not displayed
    f
    Projection stops automatically
    Check
    Remedy
    Did you press the [Power] button?
    Press the [Power] button to turn the power on. 
    Are the indicators switched off?
    The power cable is not connected correctly or power is not being supplied normally. 
    Connect the projectors power cable correctly. sQuick Start Guide
    Check that your electrical outlet or power source is functioning correctly. 
    Is A/V Mute active?
    Press the [A/V Mute] button on the remote control to cancel A/V Mute. sp.23
    Is the A/V mute slide closed?
    Open the A/V mute slide. 
    Are the configuration menu settings correct?
    Reset all of the settings. sReset-Reset All p.58
    Is the projected image completely black?
    Some input images, such as screen savers, may be completely black. 
    Is the image signal format setting correct?
    Change the setting according to the signal for the connected equipment. sSignal-Video Signal  p.42
    Check
    Remedy
    Is the computers image signal being output to the LCD and 
    the monitor?
    Change the image signal to external output only. s Check your computers documentation.
    Check
    Remedy
    Is Sleep Mode set to On?
    Press the [Power] button to turn the power on. If you do not want to use Sleep Mode, change the setting to 
    Off. sExtended-Operation-Sleep Mode p.45
    Only when projecting computer images
    Only when projecting images from a video source
    Only when projecting images from a laptop 
    computer or a computer with a built-in LCD screen 
    						
    							Problem Solving
    66
    f
    The message Not supported. is displayed
    f
    The message No Signal. is displayed
    f
    Images are fuzzy or out of focus
    Check
    Remedy
    Is the image signal format setting correct?
    Change the setting according to the signal for the connected equipment. sSignal-Video Signal  p.42
    Do the image signal resolution and the refresh rate 
    correspond to the mode?
    Refer to the computers documentation for how to change the image signal resolution and the refresh rate 
    output from the computer. sList of supported monitor displays p.92
    Check
    Remedy
    Are the cables connected correctly?
    Check that all the cables required for projection are securely connected. sQuick Start Guide
    Is the correct input port selected?
    Change the image by pressing the [Source Search] button on the remote control or the control panel. 
    sp.20
    Is the power for the computer or video source turned on?
    Turn the power on for the equipment.
    Are the image signals being output to the projector?
    If the image signals are only being output to the computers LCD monitor or to the accessory monitor, you 
    need to change the output to an external destination as well as the computers own monitor. For some 
    computer models, when the image signals are output externally, they no longer appear on the LCD monitor 
    or accessory monitor. sComputers documentation, under a title such as External output or Connecting 
    an external monitor.
    If the connection is made while the power of the projector or computer is already turned on, the function 
    [Fn] key that changes the computers image signal to external output may not work. Turn the power for the 
    computer and the projector off and then back on again. sQuick Start Guide
    Check
    Remedy
    Is the focus adjusted correctly?
    Turn the focus ring to adjust the focus. sQuick Start Guide
    Is the projector at the correct distance?
    The recommended projection distance ranges from 83 to 1469 cm (33 to 578 in.). 
    Setup within this range. sp.81
    Is the Keystone adjustment value too large?
    Lower the projection angle to reduce the amount of keystone correction. sQuick Start Guide
    Has condensation formed on the lens?
    If the projector is suddenly taken from a cold environment to a warm environment, or if sudden ambient 
    temperature changes occur, condensation may form on the surface of the lens, and this may cause the images 
    to appear fuzzy. Set the projector up in the room about one hour before it is used. If condensation forms on 
    the lens, turn the projector off and wait for the condensation to disappear. 
    Only when projecting images from a video source
    Only when projecting computer imagesOnly when projecting images from a laptop 
    computer or a computer with a built-in LCD screen 
    						
    							Problem Solving
    67
    f
    Interference or distortion appear in images
    f
    The image is truncated (large) or small, or the aspect is not suitable
    Check
    Remedy
    Is the image signal format setting correct?
    Change the setting according to the signal for the connected equipment. sSignal-Video Signal  p.42
    Are the cables connected correctly?
    Check that all the cables required for projection are securely connected. sQuick Start Guide
    Is an extension cable being used?
    If an extension cable is used, electrical interference may affect the signals. Use the cables supplied with the 
    projector to check if the cables you are using may be causing the problem. 
    Is the correct resolution selected?
    Set the computer so that the signals being output are compatible with this projector. 
    s List of Supported Monitor Displays  p.92 sComputer documentation
    Are the Sync.
    g and Tracking
    g settings adjusted 
    correctly?
    Press the [Auto] button on the remote control or the [Enter] button on the control panel to perform automatic 
    adjustment. If the images are not adjusted correctly after using automatic adjustment, you can make the 
    adjustments using Sync. and Tracking from the configuration menu. sSignal-Tracking, Sync. 
    p.42
    Check
    Remedy
    Is a wide panel computer image being projected?
    Press the [Resize] button on the remote control to change the aspect mode in the order of Normal, 4:3, 
    and 16:9. Change the aspect mode according to the resolution.
    Is the image still being enlarged by E-Zoom?
    Press the [Esc] button on the remote control to cancel E-Zoom. sp.27
    Is Position adjusted correctly?
    Press the [Auto] button on the remote control or the [Enter] button on the control panel to perform automatic 
    adjustment of the computer image being projected. If the images are not adjusted correctly after using 
    automatic adjustment, you can make the adjustments using Position from the configuration menu. 
    Apart from computer image signals, you can adjust other signals while projecting by adjusting Position 
    from the configuration menu. sSignal-Position p.42
    Is the computer set for dual display?
    If dual display is activated in the Display Properties of the computers control panel, only about half of the 
    image on the computer screen is projected. To display the entire image on the computer screen, turn off the 
    dual display setting. sComputer video driver documentation
    Is the correct resolution selected?
    Set the computer so that the signals being output are compatible with the projector. 
    s List of Supported Monitor Displays  p.92 sComputer documentation
    Only when projecting images from a video source
    Only when projecting computer imagesOnly when projecting computer imagesOnly when projecting computer imagesOnly when projecting computer imagesOnly when projecting computer images 
    						
    							Problem Solving
    68
    f
    Image colours are not right
    f
    Images appear dark
    f
    Nothing appears on the external monitor
    Check
    Remedy
    Do the input signal settings match the signals from the 
    connected device?
    Change the following settings according to the signal for the connected equipment.
    In case of an image from a computer connected to the Computer1, Computer2 input terminal sSignal-
    Computer1/2 Input p.42
    When projecting images from equipment connected to Video or S-Video sSignal-Video Signal p.42 
    Is the image brightness adjusted correctly?
    Adjust the Brightness setting from the configuration menu. sImage-Brightness p.41
    Are the cables connected correctly?
    Check that all the cables required for projection are securely connected. sQuick Start Guide
    Is the contrast
    g setting adjusted correctly?
    Adjust the Contrast setting from the configuration menu. sImage-Contrast p.41
    Is the colour adjusted correctly?
    Adjust the Color Adjustment setting from the configuration menu. sImage-Color Adjustment p.41
    Are the colour saturation and tint adjusted correctly?
    Adjust the Color Saturation and Tint settings from the configuration menu. sImage-Color 
    Saturation, Tint p.41
    Check
    Remedy
    Are the image brightness and luminance adjusted correctly?
    Adjust the Brightness and Brightness Control settings from the configuration menu. 
    sImage-Brightness p.41 sSettings-Brightness Control p.43
    Is the contrast
    g setting adjusted correctly?
    Adjust the Contrast setting from the configuration menu. 
    sImage-Contrast p.41
    Is the lamp due for replacement?
    When the lamp is nearly ready for replacement, the images become darker and the colour quality becomes 
    poorer. When this happens, replace the lamp with a new lamp. sp.75
    Check
    Remedy
    Are images from a port other than the Computer1 port being 
    projected?
    The only images that can be displayed on an external monitor are computer images from Computer1 port.  
    sp.85
    Only when projecting images from a video source 
    						
    							Problem Solving
    69
    fProblems when projection starts
    f
    Power does not turn on
    fOther problems
    f
    No sound can be heard or the sound is faint
    f
    The remote control does not work
    Check
    Remedy
    Did you press the [Power] button?
    Press the [Power] button to turn the power on. 
    Are the indicators switched off?
    The power cable is not connected correctly or power is not being supplied normally. 
    Connect the projectors power cable correctly. sQuick Start Guide
    Check that your electrical outlet or power source is functioning correctly. 
    Do the indicators turn on and off when the power cable is 
    touched?
    There is probably a poor contact in the power cable, or the power cable may be defective. Reinsert the power 
    cable. If this does not solve the problem, stop using the projector, disconnect the power cable from the 
    electrical outlet, and contact your local dealer or the nearest address provided in the World-Wide Warranty 
    Te r m s. sInquiries
    Is the operation lock set to Full Lock?
    Press and hold down the [Enter] button on the control panel for about seven seconds, a message is displayed 
    and the lock is released. sp.37
    Is the correct setting for the remote receiver selected?
    Check the Remote Receiver from the configuration menu. sSettings-Remote receiver  p.43
    Was the power cable plugged back in immediately after 
    Direct Power Off, or is the breaker turned off?
    When the operation to the left is performed when Direct Power On is set to On, the power may not turn 
    back on. [Power]Press the  button to turn the power back on.
    Check
    Remedy
    Is the audio source connected correctly?
    Check that the cable is connected to the Audio port. 
    Is the volume adjusted to the minimum setting?
    Adjust the volume so that sound can be heard. sQuick Start Guide
    Is A/V Mute active?
    Press the [A/V Mute] button on the remote control to cancel A/V Mute. sp.23
    Is the audio cables specification No resistance?
    When using a commercially available audio cable, make sure it is labeled No resistance.
    Check
    Remedy
    Is the remote control light-emitting area pointing towards the 
    remote receiver on the projector when it is operated?
    Point the remote control towards the remote receiver. 
    The operating angle for the remote control is about 30° horizontally, and about 15° vertically. sQuick Start 
    Guide
    Is the remote control too far from the projector?
    The operating range for the remote control is about 6 m. sQuick Start Guide 
    						
    							Problem Solving
    70
    f
    Mail is not received even if an abnormality occurs in the projector (EMP-1815 only)Is direct sunlight or strong light from fluorescent lamps 
    shining onto the remote receiver?
    Set the projector up in a location where strong light does not shine onto the remote receiver. Or set the 
    remote receiver to Off from Remote Receiver in the configuration menu. sSettings-Remote 
    receiver  p.43
    Is the correct setting for the remote receiver selected?
    Check the Remote Receiver from the configuration menu. sSettings-Remote receiver  p.43
    Are the remote control ID and the projector ID matched?
    Press the [ID] button on the remote control pointing at the remote receiver of the projector to be operated. 
    When the remote control operation is disabled, turn off the projector and then turn it on again.sp.31
    Are the batteries dead or have the batteries been inserted 
    correctly?
    Make sure the batteries are inserted correctly or replace the batteries with new ones if necessary. sp.74
    Was a remote control button pressed for more than 30 
    seconds?
    If any of the buttons on the remote control are pressed down for more than 30 seconds, the remote control 
    stops sending signals (remote controls sleep mode). This feature is to prevent the batteries running down if 
    the remote control buttons are held down accidentally such as when it is stored in a bag or if an object is 
    placed on top of it. When the button is released, normal remote control operation resumes.   
    Check
    Remedy
    Is Standby Mode set to Network On?
    To use the mail notification function when the projector is in standby, set Network On in Standby Mode 
    from the configuration menu. sExtended-Standby Mode p.45
    Did a fatal abnormality occur and the projector come to a 
    sudden stop?
    When the projector comes to a sudden stop, mail cannot be sent.
    If the abnormal state continues, contact your local dealer or the nearest address provided in the World-Wide 
    Warranty Terms. sInquiries
    Is power being supplied to the projector?
    Check that your electrical outlet or power source is functioning correctly.
    Is the LAN cable connected correctly?
    Check that the LAN cable is connected correctly. Reconnect it if it is not connected or it is not connected 
    correctly. sp.86
    Is Mail set correctly in the configuration menu?
    Mail notification of abnormalities is sent according to the Mail settings in the configuration menu.
    Check if it is set correctly. sNetwork-Mail p.55
    Check
    Remedy 
    						
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