Epson Projector 5020UB User Manual

Problem Solving81
3D content does not display or does not display correctly.
■Press the 2D/3D button on the remote control to switch to 3D viewing mode, if 
necessary.
■Make sure you are within the 3D viewing range (see page 12).
■Make sure that the 3D glasses are fully charged and are paired with the projector.
■Check that your video device and media are both 3D-compatible. Refer to the 
documentation that came with your video device for more information.
■If you are viewing 3D content from a video...

82Problem Solving
You’re using a computer and no picture appears on the screen.
If you’re using a Windows
® laptop:
■Press the function key that lets you display on an external monitor. It’s often labeled with 
an icon such as  , but it may also be labeled 
CRT/LCD. You may have to hold down 
the 
Fn key while pressing it. Check your laptop’s manual or online help.
On most systems, the   key lets you toggle between the LCD screen and the 
projector, or display on both at the same time. Allow a few...

Problem Solving83
■Make sure your cables are securely connected at both ends.
■If you’re using an extension cable, you may pick up interference if the cable is not 
adequately shielded. You may need to use a signal amplifier for longer cables. 
■If you’re displaying the same image on your computer and projector screen, try turning 
off your laptop’s LCD display (see page 82).
The picture is blurry.
■Make sure the Input Signal is set correctly for your video equipment (see page 56).
■There may be dirt on...

84Problem Solving
Solving Remote Control Problems
The projector doesn’t respond to remote control commands.
■Make sure you’re within about 32 feet (10 m) of the projector, and the remote control is 
aimed at the projector’s front or back sensor within the ranges shown below.
■You may need to replace the remote control batteries (see page 22). Press the 
illumination button and check if the buttons glow. If they don’t, replace the batteries.
■Dim the room lights and turn off any fluorescent lights. Make...

Problem Solving85
Solving WirelessHD Problems (PowerLite 
Home Cinema 5020UBe Only)
The projector cannot display images from the WirelessHD Transmitter.
■Open the WirelessHD reception monitor and check the strength of the WirelessHD 
signal (see page 49). If the signal is weak, you may need to move the transmitter closer to 
the projector or remove any large objects located between the transmitter and the 
projector.
■Make sure that your projector is connected to the correct WirelessHD device. It can...

86Problem Solving
Where to Get Help
Internet Support
Epson provides technical assistance 24 hours a day at epson.com/support (U.S.) or 
epson.ca/support (Canada). Here you can access troubleshooting information, download 
product documentation, and receive technical advice through email.
Speak to a Support Representative
To use the Epson PrivateLine Support service, call (800) 637-7661. This is the fastest way of 
speaking to a live representative, and it’s free. This service is available 6
AM to 6PM,...

Specifications87
Specifications
General 
Type of display Poly-silicon TFT active matrix
Size of LCD panels 0.74 inch (18.8 mm) wide
Lens F=2.00 to 3.17
Resolution 
(native format) 1920 × 1080 pixels, 1080p
Brightness Normal mode:
White light output up to 2400 lumens (ISO 21118 standard)
Color light output up to 2400 lumens
Dynamic contrast ratio Up to 320,000:1 (Auto Iris on)
Image size 30 to 300 inches (0.76 to 7.62 m)
Projection distance 2.85 to 62.83 feet (0.87 to 19.15 m)
Zoom ratio 1 to 2.1 
Aspect...

88Specifications
WirelessHD Transmitter (PowerLite Home Cinema 5020UBe 
only)
Usable frequency 60 GHz band (2 – 3 ch, QPSK, 16QAM, BPSK)
AC adapter 11 V DC / 1.64 A, 100-240 V AC, 50/60 Hz
Transmission range 32 feet (10 m)
WirelessHD standards Conforms to WirelessHD Ver. 1.0b
Operating temperature 41 to 95 °F (5 to 35 °C)
Copyright protection HDCP compatible
Dimensions Height:
2.0 inches (52 mm)
Width:
6.9 inches (175 mm)
Depth:
5.0 inches (128 mm)
Weight Approx. 1.3 lb (0.6 kg)
Operating altitude Up to...

Specifications89
220 to 240 V AC:
Operating: 
340 W (Normal mode)
278 W (ECO mode)
Standby: 
0.39 W (with HDMI Link enabled)
Environmental
Temperature Operating: 41 to 95 °F (5 to 35 °C)
Storage: 14 to 140 °F (–10 to 60 °C)
Humidity Operating: 20 to 80% RH, non-condensing
Storage: 10 to 90% RH, non-condensing
Operating altitude Up to 7500 feet (2286 meters);
over 4921 feet (1500 meters), enable High Altitude mode 
in the Operation menu (see page 57)
Safety
United States FCC Part 15B Class B (DoC)...

90Specifications
Composite video 
Component video
Analog RGB (computer display)
HDMI 
FormatRefresh rate (Hz)Resolution
NTSC 60 720 × 480
PAL 50/60 720 × 576
SECAM 50 720 × 576
Format/
Signal
Refresh rate (Hz)Resolution
SDTV
480i
576i
480p
576p60
50
60
50720 × 480
720 × 576
720 × 480
720 × 576
HDTV
720p
1080i
1080p50/60
50/60
50/601280 × 720
1920 × 1080
1920 × 1080
Signal Refresh rate (Hz) Resolution
VGA 60/72/75/85 640 × 480
SVGA56/60/72/
75/85 800 × 600
XGA 60/70/75/85 1024 × 768
SXGA70/75/85
60/75/85...