Epson Projector 5020UB User Manual

							Problem Solving81
3D content does not display or does not display correctly.
■Press the 2D/3D button on the remote control to switch to 3D viewing mode, if 
necessary.
■Make sure you are within the 3D viewing range (see page 12).
■Make sure that the 3D glasses are fully charged and are paired with the projector.
■Check that your video device and media are both 3D-compatible. Refer to the 
documentation that came with your video device for more information.
■If you are viewing 3D content from a video device or game console, press the Menu 
button on the remote control, select the 
Signal menu, then select 3D Setup, then select 
3D Format. Make sure that the Auto option is selected.
■If you are viewing a 3D television broadcast, you may have to manually select the 3D 
Format
 setting (see page 47).
■Make sure the Inverse 3D Glasses option is set to No (see page 46).
■If your video device is connected to the WirelessHD Transmitter (PowerLite Home 
Cinema 5020UBe only), see page 85.
■Check that your 3D glasses have not entered standby mode. Slide the power switch on 
the 3D glasses into the 
Off position, then back to the On position.
Only part of the picture is displayed, or the picture is distorted.
■Press the Aspect button on the remote control to select a different aspect ratio (see 
page 30).
■If the Aspect is set to Zoom, you may need to use the Zoom Caption Pos. option to see 
the top or bottom section of the screen so that subtitles are visible (see page 55).
■Check the Overscan setting to make sure it’s adjusted correctly (see page 54).
■Use the Position setting to reposition the image on the screen (see page 54).
■If you’ve connected a computer and you see only half the image, make sure the 
computer’s Dual Display setting is turned off. 
■If part of the image is cut off, reset the projector settings (see page 53).
■If your video device is connected to the WirelessHD Transmitter (PowerLite Home 
Cinema 5020UBe only), make sure the projector and transmitter are within the wireless 
transmission range (see page 60). 
						

							82Problem Solving
You’re using a computer and no picture appears on the screen.
If you’re using a Windows
® laptop:
■Press the function key that lets you display on an external monitor. It’s often labeled with 
an icon such as  , but it may also be labeled 
CRT/LCD. You may have to hold down 
the 
Fn key while pressing it. Check your laptop’s manual or online help.
On most systems, the   key lets you toggle between the LCD screen and the 
projector, or display on both at the same time. Allow a few seconds for the projector to 
sync up after pressing it.
■If the function key doesn’t let you display simultaneously on both screens, you might 
need to use the Display utility in the Windows Control Panel to make sure that both the 
LCD screen and external monitor port are enabled. From the Windows Control Panel, 
open the 
Display utility. In the Display Properties dialog box, click the Settings tab, 
then click 
Advanced. The method for adjusting the setting varies from computer to 
computer; you may need to click a 
Monitor tab, then make sure the external Monitor 
port is set as your primary display or enabled. See your computer manual or online help 
for details.
If you’re using Mac OS X:
1. Open the 
System Preferences utility and select Displays.
2. Select the 
VGA Display or Color LCD option, if necessary. 
3. Click the 
Arrange or Arrangement tab. 
4. Check the 
Mirror Displays checkbox. (See your computer manual for details.)
The picture is upside-down or reversed.
Change the 
Projection setting in the Settings menu (see page 55).
The picture isn’t rectangular.
■If the image looks like  or  , make sure the projector is not tilted up or down, then 
use the vertical keystone buttons to adjust the image (see page 26). 
The picture contains static or noise.
■Make sure the Input Signal is set correctly for your connected video equipment (see 
page 56).
■If you’re viewing still images and you notice flickering or horizontal lines, turn on the 
Progressive setting (see page 43).  
						

							Problem Solving83
■Make sure your cables are securely connected at both ends.
■If you’re using an extension cable, you may pick up interference if the cable is not 
adequately shielded. You may need to use a signal amplifier for longer cables. 
■If you’re displaying the same image on your computer and projector screen, try turning 
off your laptop’s LCD display (see page 82).
The picture is blurry.
■Make sure the Input Signal is set correctly for your video equipment (see page 56).
■There may be dirt on the lens. Clean the lens as described on page 68.
■Adjust the focus (see page 29).
■Make sure the lens is not fogged by condensation. If you’ve just moved the projector from 
a cold environment, wait a couple of minutes before using it.
■Adjust the Sharpness setting (see page 43). 
■If you’re projecting from a computer, you may need to adjust the Tracking and Sync 
settings (see page 48).
The colors on the screen don’t look right.
■Make sure the Input Signal is set correctly for your connected video equipment (see 
page 56). 
■Press the Color Mode button on the remote control to select a different color mode (see 
page 34).
■Make sure your video cables are secure on both ends.
■Check the brightness and contrast settings (see page 41).
■Fine-tune the colors with the settings listed on page 45.
■If the picture looks dark, you may need to replace the lamp. Check the lamp usage timer 
to see how long the lamp has been in use (see page 76). Replace the lamp if it’s close to 
the end of its service life (see page 72).  
						

							84Problem Solving
Solving Remote Control Problems
The projector doesn’t respond to remote control commands.
■Make sure you’re within about 32 feet (10 m) of the projector, and the remote control is 
aimed at the projector’s front or back sensor within the ranges shown below.
■You may need to replace the remote control batteries (see page 22). Press the 
illumination button and check if the buttons glow. If they don’t, replace the batteries.
■Dim the room lights and turn off any fluorescent lights. Make sure the projector is not in 
direct sunlight.
■Turn off nearby equipment that emits infrared energy, such as a radiant room heater.
■Make sure there are no objects between the remote control and the IR receiver.
32 ft  (10 m)
32 ft  (10 m)
32 ft  (10 m) 32 ft  (10 m) 
						

							Problem Solving85
Solving WirelessHD Problems (PowerLite 
Home Cinema 5020UBe Only)
The projector cannot display images from the WirelessHD Transmitter.
■Open the WirelessHD reception monitor and check the strength of the WirelessHD 
signal (see page 49). If the signal is weak, you may need to move the transmitter closer to 
the projector or remove any large objects located between the transmitter and the 
projector.
■Make sure that your projector is connected to the correct WirelessHD device. It can take 
up to 30 seconds for a signal to sync and appear after connecting. See “WirelessHD 
Settings (PowerLite Home Cinema 5020UBe only)” on page 49 for more information.
■You may need to reset the WirelessHD connection. Turn off both the WirelessHD 
Transmitter and the projector. Start playback on your video device, then turn on the 
WirelessHD Transmitter and the projector. Wait 10 seconds, then press the 
Setup 
button on the back of the transmitter.
■Make sure the WirelessHD Transmitter is within 32 feet (10 m) of the projector, isn’t 
obstructed by any large objects, and is not placed on a metal surface.
■If the green and orange lights on the transmitter are flashing, the unit may be 
overheating. Make sure the vents on the back of the transmitter are not blocked and that 
the room temperature does not exceed 95 °F (35 °C).
■If you are viewing wireless content, make sure that the WiHD light on the transmitter is 
lit. If it isn’t, press the 
Output button on the remote control or transmitter.
WirelessHD images are displayed, but the picture quality is low.
The resolution and overall image quality are automatically adjusted based on the strength of 
the WirelessHD signal. Check the WirelessHD reception (see page 49) and adjust the 
position of the transmitter, if necessary. 
						

							86Problem Solving
Where to Get Help
Internet Support
Epson provides technical assistance 24 hours a day at epson.com/support (U.S.) or 
epson.ca/support (Canada). Here you can access troubleshooting information, download 
product documentation, and receive technical advice through email.
Speak to a Support Representative
To use the Epson PrivateLine Support service, call (800) 637-7661. This is the fastest way of 
speaking to a live representative, and it’s free. This service is available 6
AM to 6PM, Pacific 
Time, Monday through Friday, for the duration of your warranty period.
You may also speak with a projector support specialist by dialing (562) 276-4394(US) or 
(905) 709-3839(Canada), 6
AM to 8PM, Pacific Time, Monday through Friday, and 7AM to 
4
PM, Pacific Time, Saturday.
Days and hours of support are subject to change without notice. Toll or long distance charges 
may apply.
Before you call, please have the following information ready:
■Product name (PowerLite Home Cinema 5020UB/5020UBe) 
■Product serial number (located on the bottom of the projector or in the projector’s Info 
menu)
■Computer configuration, if you’re connected to a computer
■Description of the problem
Purchase Supplies and Accessories
You can purchase screens, carrying cases, or other accessories from an authorized Epson 
reseller. To find the nearest reseller, call 800-GO-EPSON (800-463-7766). To purchase 
online, visit www.epsonstore.com (U.S. sales) or www.epson.ca (Canadian sales). 
						

							Specifications87
Specifications
General 
Type of display Poly-silicon TFT active matrix
Size of LCD panels 0.74 inch (18.8 mm) wide
Lens F=2.00 to 3.17
Resolution 
(native format) 1920 × 1080 pixels, 1080p
Brightness Normal mode:
White light output up to 2400 lumens (ISO 21118 standard)
Color light output up to 2400 lumens
Dynamic contrast ratio Up to 320,000:1 (Auto Iris on)
Image size 30 to 300 inches (0.76 to 7.62 m)
Projection distance 2.85 to 62.83 feet (0.87 to 19.15 m)
Zoom ratio 1 to 2.1 
Aspect ratio 16:9 (supports 4:3 to 16:10)
Fan noise level 22 to 32 dB
Lamp 
Note: Lamp life will vary depending on mode selected, environmental conditions, and usage. 
Brightness decreases over time.
Turn off this product when not in use to prolong the life of the projector.
Type UHE (Ultra High Efficiency), E-TORL
Power consumption 230 W 
Lamp life 4000 hours (Normal mode)
5000 hours (ECO mode)
Part number V13H010L69
Remote Control
Range Approximately 32 feet (10 m)
Batteries AA × 2 
						

							88Specifications
WirelessHD Transmitter (PowerLite Home Cinema 5020UBe 
only)
Usable frequency 60 GHz band (2 – 3 ch, QPSK, 16QAM, BPSK)
AC adapter 11 V DC / 1.64 A, 100-240 V AC, 50/60 Hz
Transmission range 32 feet (10 m)
WirelessHD standards Conforms to WirelessHD Ver. 1.0b
Operating temperature 41 to 95 °F (5 to 35 °C)
Copyright protection HDCP compatible
Dimensions Height:
2.0 inches (52 mm)
Width:
6.9 inches (175 mm)
Depth:
5.0 inches (128 mm)
Weight Approx. 1.3 lb (0.6 kg)
Operating altitude Up to 7500 feet (2286 meters)
Dimensions
Height 5.6 inches (140 mm), not including adjustable feet 
Width 18.4 inches (466 mm)
Depth 15.6 inches (395 mm)
Weight 18.4 lb (8.3 kg) (PowerLite Home Cinema 5020UB)
18.9 lb (8.5 kg) (PowerLite Home Cinema 5020UBe)
Electrical
Rated frequency 50/60 Hz AC
Power supply 100 to 120 V AC:
3.7 A 
200 to 240 V AC:
1.6 A 
Power consumption 100 to 120 V AC:
Operating: 
357 W (Normal mode)
290 W (ECO mode)
Standby: 
0.30 W (with HDMI Link enabled) 
						

							Specifications89
220 to 240 V AC:
Operating: 
340 W (Normal mode)
278 W (ECO mode)
Standby: 
0.39 W (with HDMI Link enabled)
Environmental
Temperature Operating: 41 to 95 °F (5 to 35 °C)
Storage: 14 to 140 °F (–10 to 60 °C)
Humidity Operating: 20 to 80% RH, non-condensing
Storage: 10 to 90% RH, non-condensing
Operating altitude Up to 7500 feet (2286 meters);
over 4921 feet (1500 meters), enable High Altitude mode 
in the Operation menu (see page 57)
Safety
United States FCC Part 15B Class B (DoC)
UL60950-1 2nd edition
Canada ICES-003 Class B
CSA C22.2 No. 60950-1-07
Pixelworks DNX
™ ICs are used in this projector.
Compatible Video Formats
The projector supports analog video in NTSC, PAL, and SECAM formats, and it automatically adjusts 
to the incoming signal. It can receive these formats as composite or component video—which it accepts 
through the Video and Component ports, respectively.
The projector also supports digital video (SDTV, HDTV) and various monitor display formats. Digital 
video is accepted by the HDMI and Component video ports. The PC port accepts analog RGB 
computer monitor signals. 
If necessary, you can select a different Aspect setting to optimize the image. The resolution at which the 
image displays for a given setting depends on the currently active picture source, as listed in the 
following tables. 
						

							90Specifications
Composite video 
Component video
Analog RGB (computer display)
HDMI 
FormatRefresh rate (Hz)Resolution
NTSC 60 720 × 480
PAL 50/60 720 × 576
SECAM 50 720 × 576
Format/
Signal
Refresh rate (Hz)Resolution
SDTV
480i
576i
480p
576p60
50
60
50720 × 480
720 × 576
720 × 480
720 × 576
HDTV
720p
1080i
1080p50/60
50/60
50/601280 × 720
1920 × 1080
1920 × 1080
Signal Refresh rate (Hz) Resolution
VGA 60/72/75/85 640 × 480
SVGA56/60/72/
75/85 800 × 600
XGA 60/70/75/85 1024 × 768
SXGA70/75/85
60/75/85
60/75/851152 × 864
1280 × 960
1280 × 1024
WXGA 60
60
60/75/851280 × 768
1360 × 768
1280 × 800
Signal Refresh rate (Hz) Resolution
VGA 60 640 × 480
SDTV
480i
576i
480p
576p60
50
60
50720 × 480
720 × 576
720 × 480
720 × 576