Epson Powerlite Pro Z8000wunl Users Guide

							Problem Solving
91
The image is truncated (large) or small, or the aspect is not suitableIs an extension cable being used? If an extension cable is used, electrical interference may affect the signals. Use the cables supplied with 
the projector to check if the cables you are using may be causing the problem.
Is the correct resolution selected?
Only when projecting computer imagesSet the computer so that the signals being output are compatible with the projector.
For more information, see your computer documentation.
Are the "Sync." and "Tracking" settings adjusted correctly?
Only when projecting computer imagesPress the [Auto] button on the Remote Control or the [Enter] button on the Control panel to perform 
automatic adjustment. If the images are not adjusted correctly after using automatic adjustment, you 
can make the adjustments using Sync. and Tracking from the configuration menu. sSignal Menu - 
Tracking, Sync. p.62
Check
Remedy
Is the aspect adjusted correctly? Press the [Aspect] button on the Remote Control to select an aspect suitable for the input source. 
sp.42
Is a wide panel computer image being projected?
Only when projecting computer imagesChange the setting according to the signal for the connected equipment. sSignal Menu - Resolution 
p.62
Is the image still being enlarged by E-Zoom? Press the [Esc] button on the Remote Control to cancel E-Zoom. sp.47
Is Position adjusted correctly? Press the [Auto] button on the Remote Control or the [Enter] button on the Control panel to perform 
automatic adjustment when the computer image is projected. If the images are not adjusted correctly 
after using automatic adjustment, you can make the adjustments using Position from the configuration 
menu.
Apart from computer image signals, you can adjust other signals while projecting by adjusting Position 
from the configuration menu. sSignal Menu - Position p.62
Is the computer set for dual display?
Only when projecting computer imagesIf dual display is activated in the "Display Properties" of the computer's Control panel, only about half of 
the image on the computer screen is projected. To display the entire image on the computer screen, 
turn off the dual display setting. s Computer video driver documentation
Is the correct resolution selected?
Only when projecting computer imagesSet the computer so that the signals being output are compatible with the projector.
s Computer documentation
Check
Remedy 
						

							Problem Solving
92
Image colors are not right
Images appear dark
Check
Remedy
Do the input signal settings match the signals from the 
connected device?Change the following settings according to the signal for the connected equipment.
When image is from a device connected to the Computer or BNC input port sSignal menu - Input 
Signal p.62
When image is from a device connected to the Video or S-Video input port sSignal menu - Video 
Signal p.62
Is the image Brightness set correctly? Adjust the Brightness setting from the configuration menu. sImage Menu - Brightness p.60
Are the cables connected correctly? Check that all the cables required for projection are securely connected. 
Is Contrast adjusted correctly? Adjust the Contrast setting from the configuration menu. sImage Menu - Contrast p.60
Is the Color Adjustment correctly? Adjust the Color Adjustment setting from the configuration menu. sImage Menu - Color 
Adjustment p.60
Are the Color Saturation and Tint adjusted correctly?
Only when projecting images from a video sourceAdjust the Color Saturation and Tint settings from the configuration menu. sImage Menu - Color 
Saturation, Tint p.60
Check
Remedy
Is the image Brightness set correctly? Adjust the Brightness and Power Consumption settings from the configuration menu.
sImage Menu - Brightness p.60 sSettings Menu - Power Consumption p.64
Is Contrast adjusted correctly? Adjust the Contrast setting from the configuration menu.
sImage Menu - Contrast p.60
Is the lamp due for replacement? When the lamp is nearly ready for replacement, the images become darker and the color quality 
becomes poorer. When this happens, replace the lamp with a new lamp.  
						

							Problem Solving
93
Problems when projection starts
No power supplied
Check
Remedy
Did you press the [t] button? Press the [t] button to turn the power on. 
Are the indicators switched off? The power cable is not connected correctly or power is not being supplied normally.
Disconnect and then reconnect the power cable. 
Check that your electrical outlet or power source is functioning correctly.
Do the indicators turn on and off when the power cable is 
touched?There is probably a poor contact in the power cable, or the power cable may be defective. Reinsert the 
power cable. If this does not solve the problem, stop using the projector, disconnect the power cable 
from the electrical outlet, and contact Epson. sp.96
Is the Control Panel Lock set to Full Lock?Press the [t] button on the Remote Control. If you do not want to use Control Panel Lock, change the 
setting to Off. sSettings Menu - Control Panel Lock p.55
Is the correct setting for the remote receiver selected? Check the Remote Receiver from the configuration menu. sSettings Menu - Remote Receiver p.64
Was the power cable plugged back in or was the breaker 
turned on immediately after Direct Power Off?Even when Direct Power On is set to On, the power may not turn back on in these instances. Press the 
[t] button to turn the power back on.
Is the ID switch on the side of the remote control set to On? When the switch is set to On, you can use the remote control to operate only a projector with a matching 
ID. Set ID switch to Off sp.48
Are the lamp cover and lamp installed correctly? If the lamp or lamp cover is installed incorrectly, the projector cannot be turned on. Check how it is 
installed.  
						

							Problem Solving
94
Other problems
The Remote Control does not work
Nothing appears on the external monitor
Check
Remedy
Is the remote control light-emitting area pointing towards 
the remote receiver on the projector when it is operated?Point the remote control towards the Remote Receiver.
Operating range sp.17
Is the remote control too far from the projector? The operating range for the remote control is about 49 ft (15 m). 
Is direct sunlight or strong light from fluorescent lamps 
shining onto the Remote Receiver?Set the projector up in a location where strong light does not shine onto the remote receiver. Or set the 
remote receiver to Off from Remote Receiver in the configuration menu. sSettings Menu - Remote 
Receiver p.64
Is the correct setting for the remote receiver selected? Check the Remote Receiver from the configuration menu. sSettings Menu - Remote Receiver p.64
Are the batteries dead or have the batteries been inserted 
correctly?Make sure the batteries are inserted correctly or replace the batteries with new ones if necessary. 
Are the remote control ID and the projector ID matched? Make sure the ID for the projector you want to operate and the ID for the remote control match. To 
operate all projectors by remote control regardless of the ID setting, set the ID switch on the side of the 
remote control to Off. sp.48
Does Remote Control Type match the remote control that 
you are using?Check the Remote Control Type on the configuration menu. sExtended Menu - Operation - 
Remote Control Type p.66
Is the optional remote control cable connected to the 
remote control or to the projector's remote port?When the remote control cable is connected, the remote control light-emitting area or the projector's 
remote receiver are disabled. When not using the remote control cable set, disconnect it from the 
remote control and the remote port.
Check
Remedy
Are images input from a port other than the Computer or 
BNC input port?The only images that can be displayed on an external monitor are computer images from the Computer 
or BNC input ports.  
						

							Problem Solving
95
I want to change the language for messages and menus
Mail is not received even if a problem occurs in the projector
Check
Remedy
Change the Language setting. Adjust the Language setting from the configuration menu. sExtended Menu - Language p.66
Check
Remedy
Is Standby Mode set to Communication On? To use the Mail Notification function when the projector is in standby, set Communication On in 
Standby Mode from the configuration menu. sExtended Menu - Standby Mode p.66
Did a fatal abnormality occur and the projector come to a 
sudden stop?When the projector comes to a sudden stop, e-mail cannot be sent.
If the abnormal state continues, contact your Epson. sp.96
Is power being supplied to the projector? Check that your electrical outlet or power source is functioning correctly.
Is Mail function set correctly in the configuration menu? Mail notification of problems is sent according to the Mail settings in the configuration menu. Check if 
it is set correctly.sReset Menu - Mail p.69 
						

							Where to Get Help
96
Where to Get Help
Epson provides these technical support services:
Internet Support
Visit Epson’s support website at www.epson.com/support and select 
your product for solutions to common problems. You can download 
utilities and documentation, get FAQs and troubleshooting advice, or 
e-mail Epson with your questions.
Speak to a Support Representative
To use the Epson PrivateLine Support service, call (800) 637-7661 and 
enter the PIN on the included Epson PrivateLine Support card. This is 
the fastest way of speaking to a live representative, and it’s free. This 
service is available 6 AM to 6 PM, Pacific Time, Monday through Friday, 
for the duration of your warranty period.
You may also speak with a projector support specialist by dialing one of 
these numbers:
•U.S.: (562) 276-4394, 6 AM to 6 PM, Pacific Time, Monday through 
Friday.
•Canada: (905) 709-3839, 6 AM to 6 PM, Pacific Time, Monday through 
Friday.
Days and hours of support are subject to change without notice. Toll or 
long distance charges may apply.
Before you call for support, please have the following information ready:
•Product name (PowerLite Pro Z8000WUNL)
•Product serial number (located on the projector)
•Proof of purchase (such as a store receipt) and date of purchase•Computer or video configuration
•Description of the problem
Purchase Supplies and Accessories
You can purchase screens and other accessories from an Epson 
authorized reseller. To find the nearest reseller, call 800-GO-EPSON 
(800-463-7766). Or you can purchase online at www.epsonstore.com 
(U.S. sales) or www.epson.ca (Canadian sales). 
						

							97
Appendix
This chapter provides information on maintenance procedures to ensure the best level of performance from the projector for a long time to come.  
						

							Installation Methods
98
Installation Methods
The projector can be mounted on a ceiling or placed on a desk. Also, this 
projector can project images to various places because it can project 
images vertically or horizontally at each 90° angle.
Warning:
•A special method of installation is required when installing the projector to project 
images downward (ceiling mount) or upward. If it is not installed correctly, it could 
fall and turnover causing an accident and injury.
•If you use adhesives on the Ceiling mount fixing points to prevent the screws from 
loosening, or if you use things such as lubricants or oils on the projector, the 
projector case may crack causing it to fall from its ceiling mount. This could cause 
serious injury to anyone under the ceiling mount and could damage the projector.
When installing or adjusting the Ceiling mount, do not use adhesives to prevent the 
screws from loosening and do not use oils or lubricants.
•When mounting the projector on the ceiling, be sure to take measures to prevent it 
from falling such as passing a wire through the handles.Caution:Do not install the projector in any positions other than those shown in the following 
illustrations, and do not install the projector at any angles other than those shown in 
the illustration on s p.99. Do not use the projector upside down. Also, set the 
Direction properly in the configuration menu according to the angle of installation. 
s p.66 
Using the projector at an improper angle or with the wrong configuration menu 
settings can cause malfunctions and shorten the operating life of optical parts.
An optional Ceiling mount is required when suspending the projector 
from a ceiling. sp.109The Projection setting can be changed from the configuration menu. 
sp.66
•Suspend the projector from the 
ceiling and project images from 
in front of a screen.•Suspend the projector from the 
ceiling and project images from 
behind a translucent screen.
•Project images from in front of a 
screen.•Project images from behind a 
translucent screen.
•Project images directly up•Project images directly down 
						

							Installation Methods
99
Do not install the projector at any angles other than those shown in the 
following illustration.
When the projector is mounted, you can remove the projector’s feet and 
attach the foot covers, as shown below. 
						

							Cleaning
100
Cleaning
You should clean the projector if it becomes dirty or if the quality of 
projected images starts to deteriorate. 
Warning:
Do not use sprays containing a flammable gas to remove dirt or dust which is 
adhering to parts such as the lens or filter of the projector.
This could cause a fire due to the high temperature of lamps inside the unit.Cleaning the Projector's Surface
Clean the projector's surface by wiping it gently with a soft cloth. 
If the projector is particularly dirty, moisten the cloth with water 
containing a small amount of neutral detergent, and then firmly wring 
the cloth dry before using it to wipe the projector's surface. 
Caution:
Do not use volatile substances such as wax, alcohol, or thinner to clean the projector's 
surface. The quality of the case may change or become discolored.Cleaning the Lens
Use a commercially available cloth for cleaning glasses to gently wipe the 
lens.
Caution:
Do not rub the lens with harsh materials or subject the lens to shocks, as it can easily 
become damaged.
Cleaning the Air filter
Clean the air filter and the air intake vent when the following message is 
displayed or the Filter indicator is flashing green.
"Time to clean the air filter."
"Clean or replace the air filter."
Caution:
•If dust collects on the air filter it can cause the internal temperature of the projector 
to rise, and this can lead to problems with operation and shorten the optical engine's 
service life. Clean the air filter immediately when the message is displayed.
•If the air filter is stained yellow with tobacco smoke, it cannot be cleaned. In this 
case, replace it with a new air filter. sp.107
•Do not rinse the air filter in water. Do not use detergents or solvents.
•When using a brush for cleaning, use one with long soft bristles, and brush it lightly. 
If it is brushed too strongly, dust will be ground into the air filter and cannot be 
removed.
ProcedureA
Press the [
t
] power button on the remote control or the 
back of the projector to turn off the projector's power. After 
the confirmation buzzer beeps twice, disconnect the power 
cable.