Epson Powerlite Pro G5550nl Users Guide

Solving Problems151
■If you’ve conne cte d more t han one  computer and/or video source, 
you may need to press the 
Source Search button on the 
projector’s control panel, or the 
Search button or one of the 
Source buttons on the remote control to select the correct source. 
(Allow a few seconds for the projector to sync up after pressing the 
button.)
■Make sure the power for your connected equipment is turned on.
If you’re using a PC notebook: 
■Press the function key on your keyboard that lets you...

152Solving Problems
The message Not Supported is displayed.
■Make sure the correct input signal is selected in the Signal menu 
(see page 116).
■Make sure your computer’s resolution and frequency or refresh 
rate is supported by the projector (see page 174). If necessary, 
change your computer’s settings. 
The projector and notebook don’t display the same image
If you’re using a PC notebook:
■On most systems, there’s a function key that lets you toggle 
between the LCD screen and the projector, or...

Solving Problems153
3. Click Detect Displays. 
4. Do one of the following:
Mac OS X 10.6.x users: Click Show displays in menu bar.
Other Mac OS X users: Make sure the 
VGA Display or Color 
LCD
 dialog box is selected, click the Arrangement or Arrange 
tab, then make sure the 
Mirror Displays checkbox is selected.
Only part of the computer image is displayed.
■Press the Auto button on the remote control or the Enter button 
on the projector.
■Make sure the image Position setting is correct in the Signal...

154Solving Problems
■If you’re using a computer cable longer than 6 feet (1.8 meters), 
or an extension cable, the image quality may be reduced.
■Keep your computer and video cables away from the power cord 
as much as possible to prevent interference.
■The video signal may be split between the computer and the 
projector. If you notice a decline in the projected image quality 
when the image is displayed simultaneously on your notebook 
computer and the projector, turn off the notebook’s LCD display....

Solving Problems155
■Make sure the projector is within the proper range (projection 
distance) from the screen (see page 170).
■Make sure the lens is not fogged by condensation. You may need 
to wait before using the projector after moving it from a cold 
environment to a warm environment.
■If you’re projecting from a computer, you may need to adjust the 
tracking and sync settings as described in the next section. 
You see vertical bands or the image still looks blurry after 
trying the solutions in the...

156Solving Problems
The image is too light or dark, or colors are incorrect.
■Use the Color Mode option in the projector’s Image menu to 
adjust the color (see page 114). 
■If you’re displaying video, adjust the Color Adjustment and 
Color Mode settings on the Image menu. You can also try 
adjusting the 
Color Saturation, ABS Color Temp, and Tint 
settings on the Image menu.
■Try adjusting the Brightness and Contrast settings on the Image 
menu.
■Try adjusting the Power Consumption setting (see page...

Solving Problems157
■If you’re using a computer audio cable, make sure it is connected 
to your computer’s  headphone jack or   audio out jack. 
Connect the other end to the projector as described on page 46.
■If you’re using an HDMI cable and you hear no sound, set your 
equipment to PCM output.
■If your equipment is connected through the LAN port, or the 
HDMI port with the PowerLite G5550NL/G5650WNL/
G5950NL, make sure you’ve set the 
Audio Input setting 
correctly. See page page 119.
Nothing Appears...

158Solving Problems
■Make sure the projector is plugged in.
■Make sure the LAN cable is connected correctly. Reconnect it if it 
is not connected or it is not connected correctly (see page 76).
For problems with the EasyMP Network Projection software, see the 
EasyMP Network Projection Operation Guide.
For problems with the EasyMP Multi PC Projection software, see the 
EasyMP Multi PC Projection Operation Guide.
For problems with EasyMP Monitor (available for Windows only), see 
the EasyMP Monitor...

Solving Problems159
0893 There is a problem related to WEP, TKIP, or AES encoding. 
Check the setting wireless LAN security setting in the 
projector (page 93).
0894 There was a network communication problem because a 
connection was made to the wrong access point. Consult 
your network administrator.
0898 Failed to obtain DHCP settings. Check the DHCP server to 
make sure it is operating correctly. Turn off DHCP in the 
projector if it is not being used. See page 76 (for a wired 
connection) or page 81...

160Solving Problems
Solving Problems With the Remote 
Control
The projector doesn’t respond to remote control commands.
■Point the remote control towards the receiver.
■Make sure the projector and remote control IDs match. To 
operate all projectors by remote control regardless of ID settings, 
set the ID switch on the side of the remote control to 
Off.
■The remote control’s batteries may not be installed correctly or 
may be low on power. To change the batteries, see page 142. 
■Make sure you are...