Epson Powerlite Pro G5550nl Users Guide

							Solving Problems151
■If you’ve conne cte d more t han one  computer and/or video source, 
you may need to press the 
Source Search button on the 
projector’s control panel, or the 
Search button or one of the 
Source buttons on the remote control to select the correct source. 
(Allow a few seconds for the projector to sync up after pressing the 
button.)
■Make sure the power for your connected equipment is turned on.
If you’re using a PC notebook: 
■Press the function key on your keyboard that lets you display on 
an external monitor. It may be labeled 
CRT/LCD or have an icon 
such as  . You may have to hold down the 
Fn key while 
pressing it. Allow a few seconds for the projector to sync up after 
changing the setting. Check your notebook’s manual or online 
help for details. 
On most systems, the   key lets you toggle between the LCD 
screen and the projector, or display on both at the same time.
If you connect the notebook while the projector or computer are 
already turned on, the function key that changes the computer’s 
image signal to external output may not work. Turn the computer 
and the projector off and then back on again.
■Depending on your computer’s video card, you might need to use 
the Display utility in the Control Panel to make sure that both the 
LCD screen and external monitor port are enabled. See your 
computer’s documentation or online help for details.
If you’re using Mac OS X:
1. Open 
System Preferences. 
2. Click 
Displays.
3. Click 
Detect Displays. 
4. Do one of the following:
Mac OS X 10.6.x users: Click Show displays in menu bar.
Other Mac OS X users: Make sure the 
VGA Display or Color 
LCD
 dialog box is selected, click the Arrangement or Arrange 
tab, then make sure the 
Mirror Displays checkbox is selected. 
						

							152Solving Problems
The message Not Supported is displayed.
■Make sure the correct input signal is selected in the Signal menu 
(see page 116).
■Make sure your computer’s resolution and frequency or refresh 
rate is supported by the projector (see page 174). If necessary, 
change your computer’s settings. 
The projector and notebook don’t display the same image
If you’re using a PC notebook:
■On most systems, there’s a function key that lets you toggle 
between the LCD screen and the projector, or display on both at 
the same time. It may be labeled 
CRT/LCD or have an icon such as 
. You may have to hold down the 
Fn key while pressing it. 
Allow a few seconds for the projector to sync up after changing 
the setting.
■If the function key doesn’t permit you to display simultaneously 
on both screens, you should check your monitor settings to make 
sure both the LCD screen and the external monitor port are 
enabled. 
From the Control Panel, open the 
Display utility, select the 
Settings option, then select the Advanced option (in Windows 
Vista, right-click on the desktop, select 
Personalize, select 
Display Settings, then select Advanced Settings).The method 
for adjusting the settings varies by brand; you may need to click a 
Monitor tab, then make sure the external Monitor port is set as 
your primary display and/or enabled. See your computer’s 
documentation or online help for details
If you’re using Mac OS X:
You may need to set up your system to display on the projector screen 
as well as the LCD screen. Make sure your projector is connected, 
then follow these steps:
1. Open 
System Preferences.
2. Click 
Displays. 
						

							Solving Problems153
3. Click Detect Displays. 
4. Do one of the following:
Mac OS X 10.6.x users: Click Show displays in menu bar.
Other Mac OS X users: Make sure the 
VGA Display or Color 
LCD
 dialog box is selected, click the Arrangement or Arrange 
tab, then make sure the 
Mirror Displays checkbox is selected.
Only part of the computer image is displayed.
■Press the Auto button on the remote control or the Enter button 
on the projector.
■Make sure the image Position setting is correct in the Signal 
menu. See page 117 for more information.
■Press the Aspect button on the remote control.
■Press the Esc button on the remote control to cancel the E-Zoom 
function.
■Make sure your computer’s resolution setting is correct. See the 
compatible video formats listed on page 174.
■You also may need to modify existing presentation files if you 
created them for a different resolution. See your software 
documentation for specific information.
■If you’re projecting a wide panel computer image, adjust the 
Resolution setting (see page 116).
■If you’re projecting an image from a computer with dual display 
activated, turn dual display off.
The image isn’t square, but keystone-shaped.
If the image isn’t square or rectangular, adjust its shape as described on 
page 58.
The image contains static or noise.
■Make sure the cables are securely connected. 
						

							154Solving Problems
■If you’re using a computer cable longer than 6 feet (1.8 meters), 
or an extension cable, the image quality may be reduced.
■Keep your computer and video cables away from the power cord 
as much as possible to prevent interference.
■The video signal may be split between the computer and the 
projector. If you notice a decline in the projected image quality 
when the image is displayed simultaneously on your notebook 
computer and the projector, turn off the notebook’s LCD display.
■Make sure the correct input signal is selected in the Signal menu 
(see page 118).
■If you’ve used the Quick Corner or Keystone adjustment, you 
may need to decrease the 
Sharpness setting in the Image menu 
(see page 115).
■If you’re projecting from a computer, make sure its signal is 
compatible with the projector. See page 174.
■If you’re using the Split Screen function, you may need to set the 
Resolution setting in the Signal menu to 
Auto (see page 117).
■Press the Auto button on the remote control or the Enter button 
on the projector to reset the projector’s Tracking, Sync, and 
Position settings. If further adjustment is needed, you can 
fine-tune the 
Tracking and Sync settings manually using the 
Signal menu, as described on page 117.
The image is blurry.
■There may be dirt or smears on the lens. Clean the lens as 
described on page 134.
■Adjust the focus using the focus ring (see page 58).
■If the projector is angled sharply toward the screen, it may not be 
possible to focus the entire image. Move the projector to position 
it more directly in front of the screen.
■Lower the projection angle to reduce the amount of keystone 
correction required.
note
You must be projecting an 
image for the 
Auto button 
to have any effect. It works 
only with computer images 
projected through the VGA 
port. 
						

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■Make sure the projector is within the proper range (projection 
distance) from the screen (see page 170).
■Make sure the lens is not fogged by condensation. You may need 
to wait before using the projector after moving it from a cold 
environment to a warm environment.
■If you’re projecting from a computer, you may need to adjust the 
tracking and sync settings as described in the next section. 
You see vertical bands or the image still looks blurry after 
trying the solutions in the previous section.
■If you’re projecting from a computer and displaying an image that 
contains a lot of fine detail, you may notice vertical bands or some 
of the characters may look heavy or blurred. Press the 
Auto 
button on the remote control or the 
Enter button on the 
projector to reset the projector’s Tracking, Sync, and Position 
settings.
■If further adjustment is needed, you can fine-tune the Tracking 
and 
Sync settings manually using the Signal menu, as described 
on page 117.
1. Fill the screen with an image containing fine detail, such as a 
pattern to appear as your desktop background, or try 
projecting black text on a white background.
2. Adjust the 
Tracking to eliminate vertical bands. 
3. Adjust the 
Sync setting to increase the image sharpness. 
note
You must be projecting an 
image for the 
Auto button 
to have any effect. It works 
only with computer images 
projected through the VGA 
port. 
						

							156Solving Problems
The image is too light or dark, or colors are incorrect.
■Use the Color Mode option in the projector’s Image menu to 
adjust the color (see page 114). 
■If you’re displaying video, adjust the Color Adjustment and 
Color Mode settings on the Image menu. You can also try 
adjusting the 
Color Saturation, ABS Color Temp, and Tint 
settings on the Image menu.
■Try adjusting the Brightness and Contrast settings on the Image 
menu.
■Try adjusting the Power Consumption setting (see page 119).
■Check your computer display settings to correct the color balance.
■The projector’s lamp may need to be replaced. See page 138 for 
instructions.
■Make sure the correct input signal is selected in the Signal menu 
(see page 118).
■Make sure that all cables are connected to the proper ports and 
connected securely.
There is no sound, or the sound is not loud enough.
■Use the Volume buttons on the remote control to adjust the 
volume, or adjust the 
Volume setting in the Settings menu (see 
page 120).
■Make sure A/V Mute is not enabled. (The A/V Mute button may 
have been pressed.) 
■If your presentation includes computer audio, make sure the 
volume control on your computer is not turned all the way down 
or muted. In Windows, you may be able to check this by clicking 
the volume control in your Windows system tray (lower right 
corner of the screen). On a Mac, you may be able to adjust the 
volume from your menu bar (top right corner of the screen) or via 
the volume control function keys.
■If you’re using a DVD player or other video source, make sure the 
cables are connected correctly, as described on page 46.
note
Because of the different 
technologies used, your 
projected image may not 
exactly match the colors on 
your notebook or computer 
monitor. 
						

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■If you’re using a computer audio cable, make sure it is connected 
to your computer’s  headphone jack or   audio out jack. 
Connect the other end to the projector as described on page 46.
■If you’re using an HDMI cable and you hear no sound, set your 
equipment to PCM output.
■If your equipment is connected through the LAN port, or the 
HDMI port with the PowerLite G5550NL/G5650WNL/
G5950NL, make sure you’ve set the 
Audio Input setting 
correctly. See page page 119.
Nothing Appears on an External Monitor
■The only images that can be displayed on an external monitor are 
computer images connected through the 
Computer1, 
Computer2 (G5550NL/G5650WNL/G5950NL only) or BNC 
input ports. See page 45.
■If you are using the Split Screen function, the computer image 
must be on the left side if you want to display it on an external 
monitor. See page 62.
Solving Network Problems
The projector does not send e-mail alerts even though the 
e-mail notification function has been turned on.
■Make sure the mail notification function is set correctly in the 
configuration menu. See page 98.
■Set Standby Mode to Communication On in the Extended 
menu. Otherwise, the projector cannot send e-mails when it is in 
Standby mode (when the power is off).
■If a critical problem develops with a projector which causes it to 
suddenly stop working, it may not be possible for the projector to 
send a message. 
						

							158Solving Problems
■Make sure the projector is plugged in.
■Make sure the LAN cable is connected correctly. Reconnect it if it 
is not connected or it is not connected correctly (see page 76).
For problems with the EasyMP Network Projection software, see the 
EasyMP Network Projection Operation Guide.
For problems with the EasyMP Multi PC Projection software, see the 
EasyMP Multi PC Projection Operation Guide.
For problems with EasyMP Monitor (available for Windows only), see 
the EasyMP Monitor Operation Guide.
You can also check the Event ID in the projector when you have 
network related problems:
1. Press the 
Menu button and highlight the Info menu.
2. If you see an 
Event ID at the bottom of the menu, refer to the 
following table for additional information:
Event ID Description
0432
0435EasyMP Network Projection failed to start. Turn the 
projector off and then back on.
0434
0481
0482
0485Network communication is unstable. Check the status of 
your network. Wait a few moments, then try connecting to 
the projector again.
433 A transferred image cannot be projected. Restart EasyMP 
Network Projection.
484 There was a network communication problem. Restart 
EasyMP Network Projection.
04FE Check the status of your network. Turn the projector off 
and then back on.
0891 There is a an SSID problem. Set the computer, access 
point, and projector to the same SSID.
0892 There is a problem related to WPA or WPA2 authentication. 
Check the setting wireless LAN security setting in the 
projector (page 93). 
						

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0893 There is a problem related to WEP, TKIP, or AES encoding. 
Check the setting wireless LAN security setting in the 
projector (page 93).
0894 There was a network communication problem because a 
connection was made to the wrong access point. Consult 
your network administrator.
0898 Failed to obtain DHCP settings. Check the DHCP server to 
make sure it is operating correctly. Turn off DHCP in the 
projector if it is not being used. See page 76 (for a wired 
connection) or page 81 (for a wireless connection).
0899 Connection error. If you cannot resolve the problem by 
restarting EasyMP Network Projection or turning the 
projector off and on, contact Epson for help as described 
on page 161. Event ID Description 
						

							160Solving Problems
Solving Problems With the Remote 
Control
The projector doesn’t respond to remote control commands.
■Point the remote control towards the receiver.
■Make sure the projector and remote control IDs match. To 
operate all projectors by remote control regardless of ID settings, 
set the ID switch on the side of the remote control to 
Off.
■The remote control’s batteries may not be installed correctly or 
may be low on power. To change the batteries, see page 142. 
■Make sure you are within about 49 feet (15 meters) of the 
projector and within range of the projector’s front or back sensor.
■Dim the room lights and turn off any fluorescent lights. Make 
sure the projector is not in direct sunlight. Strong lighting, 
especially fluorescent lights, may affect the projector’s infrared 
receivers. Also, turn off any nearby equipment that emits infrared 
energy, such as a radiant room heater. If necessary, use the 
Remote Receiver setting to disable the projector’s front or back 
sensor if it continues to pick up interference (see page 120).
■Make sure the Remote Receiver setting isn’t disabling both of 
the projector’s sensors (see page 120).
■If any buttons are held for longer than 30 seconds, the remote 
enters sleep mode. Release any button that is held to wake the 
remote.
■When the optional remote control cable is connected, the remote 
control light-emitting area and the projector’s remote receiver are 
disabled. If you’re not using the cable, make sure it is 
disconnected from both the remote control and the projector.
■Make sure the Remote Control Type setting is correct. See 
page 126.