Epson Powerlite Pro G5150nl Multimedia Projector Users Guide

							Solving Problems141
■If the projector is angled sharply toward the screen, it may not be 
possible to focus the entire image. Move the projector to position 
it more directly in front of the screen.
■Lower the projection angle to reduce the amount of keystone 
correction required.
■Make sure the projector is within the proper range (projection 
distance) from the screen (see page 156).
■Make sure the lens is not fogged by condensation. You may need 
to wait before using the projector after moving it from a cold 
environment to a warm environment.
■If you’re projecting from a computer, you may need to adjust the 
tracking and sync settings as described in the next section. 
You see vertical bands or the image still looks blurry after 
trying the solutions in the previous section.
■If you’re projecting from a computer and displaying an image that 
contains a lot of fine detail, you may notice vertical bands or some 
of the characters may look heavy or blurred. Press the 
Auto 
button on the remote control or the 
Enter button on the 
projector to reset the projector’s Tracking, Sync, and Position 
settings.
■If further adjustment is needed, you can fine-tune the Tracking 
and 
Sync settings manually using the Signal menu, as described 
on page 99.
1. Fill the screen with an image containing fine detail, such as a 
pattern to appear as your desktop background, or try 
projecting black text on a white background.
2. Adjust the 
Tracking to eliminate vertical bands. 
note
You must be projecting an 
image for the 
Auto button 
to have any effect. It works 
only with computer images 
projected through the VGA 
port. 
						

							142Solving Problems3. Adjust the 
Sync setting to increase the image sharpness. 
The image is too light or dark, or colors are incorrect.
■Use the Color Mode option in the projector’s Image menu to 
adjust the color (see page 96). 
■If you’re displaying video, adjust the Color Adjustment and 
Color Mode settings on the Image menu. You can also try 
adjusting the 
Color Saturation, ABS Color Temp, and Tint 
settings on the Image menu.
■Try adjusting the Brightness and Contrast settings on the Image 
menu.
■Try adjusting the Brightness Control setting (see page 100).
■Check your computer display settings to correct the color balance.
■The projector’s lamp may need to be replaced. See page 126 for 
instructions.
■Make sure the correct input signal is selected in the Signal menu 
(see page 99).
■Make sure that all cables are connected to the proper ports and 
connected securely.
There is no sound, or the sound is not loud enough.
■Use the Volume buttons on the remote control to adjust the 
volume, or adjust the 
Volume setting in the Settings menu (see 
page 101).
■Make sure A/V Mute is not enabled. (The A/V Mute button may 
have been pressed.) 
note
Because of the different 
technologies used, your 
projected image may not 
exactly match the colors on 
your notebook or computer 
monitor. 
						

							Solving Problems143
■If your presentation includes computer audio, make sure the 
volume control on your computer is not turned all the way down 
or muted. In Windows, you may be able to check this by clicking 
the volume control in your Windows system tray (lower right 
corner of the screen). On a Mac, you may be able to adjust the 
volume from your menu bar (top right corner of the screen) or via 
the volume control function keys.
■If you’re using a DVD player or other video source, make sure the 
cables are connected correctly, as described on page 32.
■If you’re using a computer audio cable, make sure it is connected 
to your computer’s  headphone jack or   audio out jack. 
Connect the other end to the projector’s 
Audio port (beneath the 
Computer2 port) when the computer’s video cable is connected 
to the 
Computer1, Computer2, or BNC ports.
Nothing Appears on an External Monitor
The only images that can be displayed on an external monitor are 
computer images connected through the 
Computer1, Computer2 or 
BNC input ports. See page 31.
Solving Network Problems
The projector does not send e-mail alerts even though the 
e-mail notification function has been turned on.
■Make sure the mail notification function is set correctly in the 
configuration menu. See page 116.
■Set Standby Mode to Network On in the Extended menu. 
Otherwise, the projector cannot send e-mails when it is in 
Standby mode (when the power is off).
■If a critical problem develops with a projector which causes it to 
suddenly stop working, it may not be possible for the projector to 
send a message. 
						

							144Solving Problems
■Make sure the projector is plugged in.
■Make sure the LAN cable is connected correctly. Reconnect it if it 
is not connected or it is not connected correctly (see page 37).
For problems with EasyMP or the EMP NS Connection software, see 
the EasyMP Operation Guide.
For problems with EMP Monitor, see the EMP Monitor Operation 
Guide. 
						

							Solving Problems145
Solving Problems With the Remote 
Control
The projector doesn’t respond to remote control commands.
■Point the remote control towards the receiver.
■Make sure the projector and remote control IDs match. To 
operate all projectors by remote control regardless of ID settings, 
set the ID switch on the side of the remote control to 
Off.
■The remote control’s batteries may not be installed correctly or 
may be low on power. To change the batteries, see page 130. 
■Make sure you are within about 49 feet (15 meters) of the 
projector and within range of the projector’s front or back sensor.
■Dim the room lights and turn off any fluorescent lights. Make 
sure the projector is not in direct sunlight. Strong lighting, 
especially fluorescent lights, may affect the projector’s infrared 
receivers. Also, turn off any nearby equipment that emits infrared 
energy, such as a radiant room heater. If necessary, use the 
Remote Receiver setting to disable the projector’s front or back 
sensor if it continues to pick up interference (see page 101).
■Make sure the Remote Receiver setting isn’t disabling both of 
the projector’s sensors (see page 101).
■If any buttons are held for longer than 30 seconds, the remote 
enters sleep mode. Release any button that is held to wake the 
remote.
■When the optional remote control cable is connected, the remote 
control light-emitting area and the projector’s remote receiver are 
disabled. If you’re not using the cable, make sure it is 
disconnected from both the remote control and the projector. 
						

							146Solving Problems
Where To Get Help
Epson provides these technical support services:
Internet Support 
Visit Epson’s support website for solutions to common problems with 
the PowerLite Pro G5150NL, PowerLite Pro G5350NL, or 
PowerLite Pro 5200WNL. You can download utilities and 
documentation, get FAQs and troubleshooting advice, or e-mail 
Epson with your questions.
Visit Presenters Online to access tips, templates, and training for 
developing successful presentations.
Speak to a Support Representative
To use the Epson PrivateLine Support service, call (800) 637-7661 
and enter the PIN on the included Epson PrivateLine Support card. 
This is the fastest way of speaking to a live representative, and it’s free. 
This service is available 6
AM to 6PM, Pacific Time, Monday through 
Friday, for the duration of your warranty period.
You may also speak with a projector support specialist by dialing one 
of these numbers:
■U.S.: (562) 276-4394, 6AM to 6PM, Pacific Time, Monday 
through Friday. 
■Canada: (905) 709-3839, 6AM to 6PM, Pacific Time, Monday 
through Friday.
Days and hours of support are subject to change without notice. Toll 
or long distance charges may apply. 
						

							Solving Problems147
Before you call for support, please have the following information 
ready:
■Product name (PowerLite Pro G5150NL, PowerLite Pro 
G5350NL, or PowerLite Pro G5200WNL)
■Product serial number (located on the projector)
■Proof of purchase (such as a store receipt) and date of purchase
■Computer or video configuration
■Description of the problem
Purchase Supplies and Accessories
You can purchase screens and other accessories from an Epson 
authorized reseller. To find the nearest reseller, call 800-GO-EPSON 
(800-463-7766). Or you can purchase online at www.epsonstore.com
 
(U.S. sales) or www.epson.ca
 (Canadian sales). 
						

							148Solving Problems 
						

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149
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Projector Installation
This appendix provides guidelines on installing the projector in a 
permanent location, such as a theater or conference room.
Installation Guidelines
The projector can be installed for four different viewing setups: front 
projection, ceiling projection, rear projection onto a semi-transparent 
screen, or rear/ceiling projection, as shown: 
To project from overhead, you’ll need the optional ceiling mounting 
hardware (see page 12). You’ll also need to select the appropriate 
Projection setting in the projector’s Extended menu to flip the image 
upside-down (see page 107).
Front projectionRear projection
Rear/ceiling projectionCeiling projection 
						

							150Projector InstallationIf you’re mounting the projector on the ceiling and you place it above 
screen level, you’ll have to tilt the projector down to position the 
image on the screen. This causes the image to lose its square shape. 
You can correct the image using the projector’s 
Quick Corner and/or 
Keystone functions, as described on page 47.
Security Features
The projector includes security features to prevent its theft when 
installed or used in public locations: 
■Security cable attachment. You can attach a commercially 
available security cable as shown below to secure the projector to a 
table or ceiling mount.
■Kensington security slot. The security slot (located above the 
power inlet) is compatible with the MicroSaver security systems 
manufactured by Kensington. You can purchase this lock from 
Epson (see page 12).
Security cable 
attachment