Epson Powerlite Pro Cinema 9350 Users Guide

							Problem Solving61
You’re using a computer and no picture appears on the screen.
If you’re using a Windows
® laptop:
■Press the function key that lets you display on an external monitor. It’s often labeled with 
an icon such as  , but it may also be labeled 
CRT/LCD. You may have to hold down 
the 
Fn key while pressing it. Check your laptop’s manual or online help.
On most systems, the   key lets you toggle between the LCD screen and the 
projector, or display on both at the same time. Allow a few seconds for the projector to 
sync up after pressing it.
■If the function key doesn’t let you display simultaneously on both screens, you might 
need to use the Display utility in the Windows Control Panel to make sure that both the 
LCD screen and external monitor port are enabled. From the Windows Control Panel, 
open the 
Display utility. In the Display Properties dialog box, click the Settings tab, 
then click 
Advanced. The method for adjusting the setting varies from computer to 
computer; you may need to click a 
Monitor tab, then make sure the external Monitor 
port is set as your primary display or enabled. See your computer manual or online help 
for details.
If you’re using Mac OS X:
1. Open the 
System Preferences utility and select Displays.
2. Select 
Detect Displays.
3. On the 
Arrange or Arrangement screen, check the Mirror Displays checkbox. (See 
your computer manual for details.)
The picture is upside-down or reversed.
Change the 
Projection setting in the Settings menu (see page 47).
Click here 
						

							62Problem Solving
The picture isn’t rectangular.
■If the image looks like  or  , the projector has been placed off to one side of the 
screen and angled toward it. Face the projector straight ahead (instead of at the center of 
the screen), then use the horizontal lens shift dial to center the image (see page 24). 
■If the image looks like  or  , make sure the projector is not tilted up or down. 
The picture contains static or noise.
■Make sure the Input Signal is set correctly for your connected video equipment (see 
page 48).
■If you’re viewing still images and you notice flickering or horizontal lines, turn on the 
Progressive setting (see page 38). 
■Make sure your cables are securely connected at both ends.
■If you’re using an extension cable, you may pick up interference if the cable is not 
adequately shielded. You may need to use a signal amplifier for longer cables. 
■If you’re displaying the same image on your computer and projector screen, try turning 
off your laptop’s LCD display (see page 61).
The picture is blurry.
■Make sure the Input Signal is set correctly for your video equipment (see page 48).
■There may be dirt on the lens. Clean the lens as described on page 50.
■Adjust the focus (see page 26).
■Make sure the lens is not fogged by condensation. If you’ve just moved the projector from 
a cold environment, wait a couple of minutes before using it.
■Adjust the Sharpness setting (see page 37). 
■If you’re projecting from a computer, you may need to adjust the Tracking and Sync 
settings (see page 43).
The colors on the screen don’t look right.
■Make sure the Input Signal is set correctly for your connected video equipment (see 
page 48). 
■Press the Color Mode button on the remote control to select a different color mode (see 
page 28).
■Check the brightness and contrast settings (see page 35). 
						

							Problem Solving63
■Fine-tune the colors with the settings listed on page 40.
■If the picture looks dark, you may need to replace the lamp. Check the lamp usage timer 
to see how long the lamp has been in use (see page 56). Replace the lamp if it’s close to 
the end of its service life (see page 53). 
Solving Remote Control Problems
The projector doesn’t respond to remote control commands.
■Make sure you’re within about 30 feet of the projector, and the remote control is aimed at 
the projector’s front or back sensor within the ranges shown below.
■You may need to replace the remote control batteries (see page 21). Press the 
illumination button and check if the buttons glow. If they don’t, replace the batteries.
■Dim the room lights and turn off any fluorescent lights. Make sure the projector is not in 
direct sunlight.
■Turn off nearby equipment that emits infrared energy, such as a radiant room heater.
■Make sure there are no objects between the remote control and the IR receiver.
Approx.60
Approx.60
Approx.60
Approx.60 
						

							64Problem Solving
Where to Get Help
Internet Support
Epson provides technical assistance 24 hours a day at epson.com/support (U.S.) or 
epson.ca/support (Canada). Here you can access troubleshooting information, download 
product documentation, and receive technical advice through e-mail.
Speak to a Support Representative
To use the Epson PrivateLine Support service, call (800) 637-7661 and enter the PIN on the 
Epson PrivateLine Support card that came with your projector. This is the fastest way of 
speaking to a live representative, and it’s free. This service is available 6
AM to 6PM, Pacific 
Time, Monday through Friday, for the duration of your warranty period.
You may also speak with a projector support specialist by dialing one of these numbers:
■U.S.: (562) 276-4394, 6AM to 6PM, Pacific Time, Monday through Friday
■Canada: (905) 709-3839, 6AM to 6PM, Pacific Time, Monday through Friday
Days and hours of support are subject to change without notice. Toll or long distance charges 
may apply.
Before you call, please have the following information ready:
■Product name (PowerLite Pro Cinema 9350 or PowerLite Pro Cinema 9700 UB) 
■Product serial number (located on the bottom of the projector)
■Computer configuration, if you’re connected to a computer
■Description of the problem
Purchase Supplies and Accessories
You can purchase screens, carrying cases, or other accessories from an authorized Epson 
reseller. To find the nearest reseller, call 800-GO-EPSON (800-463-7766). To purchase 
online, visit www.epsonstore.com (U.S. sales) or www.epson.ca (Canadian sales). 
						

							Specifications65
Specifications
General 
Type of display Poly-silicon TFT active matrix
Size of LCD panels 0.74 inch (18 mm) wide
Lens F=2.0 to 3.17
Resolution 
(native format) 1920 × 1080 pixels, 1080p
BrightnessPro Cinema 9350:
Normal mode:
White light output 2000 lumens (ISO 21118 standard)
Color light output 2000 lumens
Pro Cinema 9700 UB:
Normal mode:
White light output 1600 lumens (ISO 21118 standard)
Color light output 1600 lumens
Dynamic contrast ratio 50000:1 (Pro Cinema 9350)
200000:1 (Pro Cinema 9700 UB)
Image size 30 to 300 inches 
Projection distance 2.85 to 62.83 feet (0.87 to 19.15 m)
Zoom ratio 1 to 2.1 
Aspect ratio 16:9
Fan noise level 22 dB
Lamp 
Note: Lamp life will vary depending on mode selected, environmental conditions, and usage. 
Brightness decreases over time.
Turn off this product when not in use to prolong the life of the projector.
Type UHE (Ultra High Efficiency), E-TORL
Power consumption 200 W 
Lamp life 4000 hours
Part number V13H010L49 
						

							66Specifications
Remote Control
Range Approximately 30 feet (9 m)
Batteries AA × 2
Dimensions
Height 5.4 inches (136 mm), not including adjustable feet 
Width 17.7 inches (450 mm)
Depth 14.2 inches (360 mm); not including lens protrusion
Weight 16.1 lb (7.3 kg) (Pro Cinema 9350)
16.5 lb (7.5 kg) (Pro Cinema 9700 UB)
Electrical
Rated frequency 50/60 Hz AC
Power supply 100 to 120 VAC:
3.1 A (Pro Cinema 9350)
3.3 A (Pro Cinema 9700 UB)
200 to 240 VAC:
1.3 A (Pro Cinema 9350)
1.5 A (Pro Cinema 9700 UB)
Power consumption 100 to 120 VAC:
Operating: 
272 W (Pro Cinema 9350)
297 W (Pro Cinema 9700 UB)
Standby: 0.2 W 
220 to 240 VAC:
Operating: 
261 W (Pro Cinema 9350)
284 W (Pro Cinema 9700 UB)
Standby: 
0.3 W (Pro Cinema 9350)
0.4 W (Pro Cinema 9700 UB) 
						

							Specifications67
Environmental
Temperature Operating: 41 to 95 °F (5 to 35 °C)
Storage: 14 to 140 °F (–10 to 60 °C)
Humidity Operating: 20 to 80% RH, non-condensing
Storage: 10 to 90% RH, non-condensing
Operating altitude Up to 7500 feet (2286 meters);
over 4921 feet (1500 meters), enable High Altitude mode 
in the Settings menu (see page 49)
Safety
United States FCC Part 15B Class B (DoC)
UL60950-1
Canada ICES-003 Class B
CSA C22.2 No. 60950-1
Pixelworks DNX
™ ICs are used in this projector.
Compatible Video Formats
The projector supports analog video in NTSC, PAL, and SECAM formats, and it automatically adjusts 
to the incoming signal. It can receive these formats as composite video, S-video, or component video—
which it accepts through the Video, S-Video, and Component ports, respectively.
The projector also supports digital video (SDTV, HDTV) and various monitor display formats. Digital 
video is accepted by the HDMI and Component video ports. The PC port accepts analog RGB 
computer monitor signals. 
If necessary, you can select a different Aspect setting to optimize the image. The resolution at which the 
image displays for a given setting depends on the currently active picture source, as listed in the 
following tables.
Composite video or S-Video
FormatRefresh rate (Hz)Resolution
NTSC 60 720 × 480
PAL 50 720 × 576
SECAM 50/60 720 × 576 
						

							68Specifications
Component video
Analog RGB (computer display)
HDMI 
Format/
Signal
Refresh rate (Hz)Resolution
SDTV
480i
576i
480p
576p60
50
60
50720 × 480
720 × 576
720 × 480
720 × 576
HDTV
720p
1080i
1080p50/60
50/60
50/601280 × 720
1920 × 1080
1920 × 1080
Signal Refresh rate (Hz) Resolution
VGA 60/72/75/85 640 × 480
SVGA56/60/72/
75/85 800 × 600
XGA 60/70/75/85 1024 × 768
SXGA70/75/85
60/75/85
60/75/851152 × 864
1280 × 960
1280 × 1024
WXGA 60
60
60/75/851280 × 768
1360 × 768
1280 × 800
MAC13”
MAC16”
MAC19”
MAC21”67
75
59/75
75640 × 480
832 × 624
1024 × 768
1152 × 870
Signal Refresh rate (Hz) Resolution
VGA 60 640 × 480
SDTV
480i
576i
480p
576p60
50
60
50720 × 480
720 × 576
720 × 480
720 × 576
HDTV
720p
1080i
1080p50/60
50/60
24/30/50/601280 × 720
1920 × 1080
1920 × 1080 
						

							Specifications69
ESC/VP21 Command Codes
You can use an AV controller with a 9-pin null modem serial cable to control the projector. You can 
download the complete ESC/VP 21 Communication Manual for home theater projectors from the 
Epson website at epson.com/support (U.S.) or epson.ca/support (Canada). Following are some of the 
available codes:
ItemCommand
Power ON/OFF ON PWR ON
OFF PWR OFF
A/V Mute ON/OFF ON MUTE ON
OFF MUTE OFF
A/V Mute selection Black MSEL 00
Blue MSEL 01
Source 
changeTerminal Signal name
Component Component video SOURCE 10
YCbCr SOURCE 14
YPbPr SOURCE 15
Auto SOURCE 1F
PC HDB15 SOURCE 20
RGB SOURCE 21
HDMI 1 HDMI 1 SOURCE 30
Video Video/S-Video SOURCE 40
Video (RCA) SOURCE 41
S-Video SOURCE 42
HDMI 2 HDMI 2 SOURCE A0
Color Mode Cinema Night CMODE 05
Vivid CMODE 06
THX or Natural CMODE 07
HD CMODE 09
Silver Screen CMODE 0A
x.v.Color CMODE 0B
Cinema Day CMODE 0C 
						

							70Specifications
Aspect ratioNormal ASPECT 00
Full ASPECT 40
Zoom ASPECT 50
Wide ASPECT 70
Anamorphic Wide (Pro Cinema 9700 UB) ASPECT 80
Horiz. Squeeze (Pro Cinema 9700 UB) ASPECT 90 ItemCommand