Epson Powerlite Pro Cinema 9350 Users Guide

							Maintenance51
Cleaning the Projector Case
Before you clean the case, turn off the projector and unplug the power cord.
■To remove dirt or dust, wipe the case 
with a soft, dry, lint-free cloth.
■To remove stubborn dirt or stains, 
moisten a soft cloth with water and a 
neutral detergent. Then wipe the case 
and dry it with a dry cloth.
Caution: Never use wax, alcohol, benzene, 
thinner, or other chemical detergents. These 
can damage the case.
Cleaning and Replacing the Air Filter
Your projector includes an air filter to ensure the best performance. If dust collects on the air 
filter, clean it as described below. Dust clogs prevent proper ventilation and cause overheating 
and damage to the projector.
1. Press the Ppower button and wait for the Ppower light to stop flashing. The projector 
cools down.
2. Turn off the projector using the power switch on the back.
3. Unplug the power cord and disconnect any cables.
4. Turn the projector over (unless it’s ceiling mounted).
5. Push down on the tabs on the filter cover to remove it.
6. Remove the air filter as shown. 
						

							52Maintenance
7. Gently tap both sides of the air filter against a hard surface 
four or five times to remove loose dust from the air filter.
Note: Do not tap the filter too hard. This can cause it to bend 
or break.
8. Use a small vacuum cleaner that is designed for computers 
and other office equipment to remove any remaining dust 
from the surface of the filter. If you don’t have one, gently 
clean the filter using a very soft brush (such as a clean 
artist’s paintbrush).
If the dirt is difficult to remove or the filter is broken, 
replace it. You can purchase air filter part number V13H134A21 from an authorized 
Epson reseller. To find the nearest reseller, please call 800-GO-EPSON (800-463-7766). 
To purchase online, visit www.epsonstore.com (U.S. sales) or www.epson.ca (Canadian 
sales).
9. Insert the air filter as shown with the groove on the right.
10. Reattach the air filter cover by inserting the tabs as shown and pressing the cover against 
the projector until it clicks into place. 
						

							Maintenance53
Replacing the Lamp
The projection lamp lasts for up to 4000 hours. You can use the Info menu to check how 
long it’s been in use (see page 56). It’s time to replace the lamp when:
■The projected image gets darker or starts to deteriorate.
■The projector’s lamp light flashes red at half-second 
intervals.
■The message Replace the lamp appears on the screen 
when you start projecting.
Note: Lamp life results will vary depending on mode selected, 
environmental conditions, and usage. 
Turn off this product when not in use to prolong the life of the projector.
You can purchase lamp part number V13H010L49 from an authorized Epson reseller. To 
find the nearest reseller, please call 800-GO-EPSON (800-463-7766). To purchase online, 
visit www.epsonstore.com (U.S. sales) or www.epson.ca (Canadian sales).
Be sure to read the “Important Safety Information” on page 71 before replacing the lamp. 
WARNING: Let the lamp cool fully (about 1 hour) before replacing it. In the unlikely event that the 
lamp has broken, small glass fragments may be present and should be removed carefully to avoid 
injury. 
Caution: Never touch the glass portion of the lamp with your bare hands; the invisible residue left 
by the oil on your hands may shorten the lamp life. Use a cloth or glove to handle the new lamp.
Follow these steps to replace the lamp:
1. If the projector is on, press the P power button and wait for the light to stop flashing. 
2. Turn off the power switch on the back of the projector.
3. Unplug the power cord and any cables.
4. Wait about an hour to make sure the lamp is no longer hot.
Lamp 
light 
						

							54Maintenance
5. Insert the screwdriver that came with the lamp (or a similar tool) into the slot on the back 
of the projector to release the lamp cover. Then lift up the cover to remove it.
6. Loosen the two screws securing the lamp (they don’t come all the way out).
7. Grasp the lamp as shown and pull it straight out.
WARNING:  The lamp(s) in this product contain mercury. Please consult your state and 
local regulations regarding disposal or recycling. Do not put in the trash. 
						

							Maintenance55
8. Gently insert the new lamp and tighten its screws.
Caution: Don’t touch the glass portion of the lamp assembly. Touching the glass could result 
in premature lamp failure.
9. Replace the lamp cover. (The projector won’t work if the lamp cover is open or loose.)
10. Reset the lamp usage timer, as described on page 56. 
						

							56Maintenance
Resetting the Lamp Usage Timer
After replacing the lamp, plug the projector back in, turn on the power switch on the back, 
and press the Ppower button. Then follow these steps to reset the lamp usage timer:
1. Press the 
Menu button on the projector or remote control.
2. Use the menu navigation buttons to open the 
Reset menu, then select Reset Lamp 
Hours
. 
3. When you see a confirmation prompt, highlight 
Yes and press the Enter button.
4. When you’re finished, press the 
Menu button to exit.
The lamp usage timer shows 0H until you’ve used the lamp for at least 10 hours.
Checking the Projector Status
You can use the Info menu to view information about the current display settings and how 
long the projection lamp has been in use. To access the Info menu:
1. Press the 
Menu button on the projector or remote control.
2. Use the menu navigation buttons to open the 
Info menu. The following information 
appears:
Note: The information displayed depends on the currently selected image source. The Lamp 
Hours shows 0H until you’ve used the lamp for at least 10 hours.
The resolution indicates the total number of scan lines in the source signal. The number of visible 
scan lines depends on the signal format standard and selected display settings (see page 67).
■Lamp Hours■Refresh Rate
■Source■Sync Info
■Input Signal■Video Signal
■Resolution■Deep Color (color depth)
■Scan Mode■Status (error information) 
						

							Maintenance57
Storing the Projector
If you need to store the projector for an extended time, do the following:
■Make sure the temperature of the storage area is within 14 to 140 °F (–10 to 60 °C).
■Attach the lens cover and retract the feet.
■Remove the batteries from the remote control.
■Pack the projector in its original packaging or equivalent.
Transporting the Projector
Note: Epson shall not be liable for any damages incurred during transportation.
The projector contains many glass and precision parts. When shipping the projector for 
repairs, use the original packaging material if possible. If you do not have the original 
packaging, use equivalent materials. Do not used materials that can become lodged in the 
projector vents. Be sure the carrier is capable of transporting fragile equipment and is aware 
that the projector is fragile.
Before transporting the projector, make sure you center the lens from left to right by turning 
the horizontal lens shift dial until it clicks. Then lower the lens all the way down by turning 
the vertical lens shift dial until it stops.
Caution: Do not try to move the lens by hand, or you may damage the projector. Always use the 
lens shift dials to change the lens position. If the lens shift dial becomes hard to turn, you cannot 
adjust the position any further. 
						

							58Problem Solving
Problem Solving
This section explains how to interpret the projector’s status lights, solve problems with the 
picture and remote control, and contact technical support.
What To Do When the Lights Come On 
or Flash
The lights on top of the projector indicate the projector’s 
status and let you know when a problem occurs.
If the projector isn’t working correctly, first press the 
Ppower button, let the projector cool down, turn off the 
power switch on the back, and unplug the power cord. 
Then plug the power cord back in and turn on the 
projector. If this doesn’t solve the problem, check the 
status lights on top of the projector.
Lights indicating normal operation
Light state Cause and solution
All lights are off The projector is turned off. If necessary, connect the power cord 
and turn on the power switch on the back of the projector.
Power light is on The projector is in standby mode. Turn off the power switch in 
back to turn off the projector, or press the 
Ppower button to turn 
it on.
Power light 
flashes and 
source light 
is onThe projector is warming up. Wait for the picture to appear.
Power light and 
source light are onProjection is in progress.
Power light 
flashes; no other 
lights are onThe projector is cooling down. Wait until the light stops flashing 
and remains on. Then turn off the power switch in back to turn off 
the projector, or press the 
Ppower button to turn it back on.
Status 
lights
Warning lights 
						

							Problem Solving59
Note: If the  power and  source lights don’t come on, they may have been turned off using 
the Illumination setting (see page 48).
Lights indicating a problem
Light state Cause and solution
All  lights  are  off The projector is not receiving power. Make sure the power switch 
on the back of the projector is turned on and the power cord is 
connected securely at both ends.
The temperature 
light flashes 
orange and the 
power light is 
flashingHigh-speed cooling is in progress. If the temperature rises 
further, projection will stop automatically. Make sure there is 
plenty of space around the projector for ventilation. Clean or 
replace the air filter if necessary (see page 51).
If you are using the projector at an altitude above 4921 feet (1500 
meters), turn on High Altitude Mode so the fan can cool the 
projector properly (see page 49).
The temperature 
light is redThe projector is too hot, which turns off the lamp automatically. 
Let the projector cool for five minutes, then turn it back on. Make 
sure there is plenty of space around the projector for ventilation. 
Also, clean or replace the filter if necessary (see page 51). 
If you are using the projector at an altitude above 4921 feet (1500 
meters), turn on High Altitude Mode so the fan can cool the 
projector properly (see page 49).
The lamp light 
flashes orange and 
the power light 
is flashingThe lamp needs to be replaced soon (see page 53). Make sure 
you have a spare lamp handy. If you just replaced the lamp, you 
may need to reset the lamp usage timer (see page 56).
The lamp light 
flashes redThe lamp needs to be replaced. If you just replaced the lamp, 
make sure the lamp and its cover are securely installed (see 
page 53).
Both warning 
lights are flashing 
redThere is an internal problem.
 Turn off the power switch on the 
back of the projector, and unplug it from the electrical outlet. 
Then contact Epson for assistance (see page 64).
The temperature 
light flashes redThere is a fan or sensor problem. Turn off the power switch on 
the back of the projector, and unplug it from the electrical outlet. 
Then contact Epson for assistance (see page 64).
Both warning lights 
are redThere is an internal problem.
 Turn off the power switch on the 
back of the projector, and unplug it from the electrical outlet. 
Then contact Epson for assistance (see page 64). 
						

							60Problem Solving
Solving Picture Problems
You cannot turn on the projector.
■Make sure the power cord is connected and the power switch in back of the projector is 
turned on. Then wait a moment for the Ppower light to come on before pressing the 
Ppower button.
■If you’ve set the Control Panel Lock, the control panel buttons are disabled; you must 
use the remote control to turn on the projector (see page 32).
■If you’ve set the Child Lock, you have to press the Ppower button for 3 seconds to turn 
on the projector, or use the remote control (see page 32).
No picture appears on the screen or you see the 
No Signal message displayed.
■Press one of the Source buttons on the remote control, or press the  source button 
on the projector, to select the correct input source. Allow a few seconds for the projector 
to sync up after pressing the button.
■Press the Blank button on the remote control to make sure the picture hasn’t been turned 
off temporarily.
■Check that the Ppower light is on, the Ppower light is not flashing, and the lens cover is 
off.
■The projector may be in standby (or sleep) mode. If the Ppower light is on and the 
source light is off, press the Ppower button to turn the projector back on. 
■Make sure your video equipment is turned on.
■Make sure your cable(s) are connected correctly (see page 18).
Only part of the picture is displayed, or the picture is distorted.
■Press the Aspect button to select a different aspect ratio (see page 27).
■If the Aspect is set to Zoom, you may need to use the Zoom Caption Pos. option to see 
the top or bottom section of the screen so that subtitles are visible (see page 47).
■Check the Overscan to make sure it’s adjusted correctly (see page 46).
■Use the Position setting to reposition the image on the screen (see page 46).
■If you’ve connected a computer and you see only half the image, make sure the 
computer’s Dual Display setting is turned off. If part of the image is cut off, reset the 
projector settings (see page 45).