Epson Powerlite G5000 Users Guide

Solving Problems91
■If your presentation includes computer audio, make sure the 
volume control on your computer is not turned all the way down 
or muted. In Windows, you may be able to check this by clicking 
the volume control in your Windows system tray (lower right 
corner of the screen). On a Mac
®, you may be able to adjust the 
volume from your menu bar (top right corner of the screen) or via 
the volume control function keys.
■If you’re using a DVD player or other video source, make sure the...

92Solving Problems
Solving Problems With the Remote 
Control
The projector doesn’t respond to remote control commands.
■Point the remote control towards the receiver.
■Make sure the projector and remote control IDs match. To 
operate all projectors by remote control regardless of ID settings, 
set the ID switch on the side of the remote control to 
Off.
■The remote control’s batteries may not be installed correctly or 
may be low on power. To change the batteries, see page 78. 
■Make sure you are within...

Solving Problems93
Where To Get Help
Epson provides these technical support services:
Internet Support 
Visit Epson’s support website for solutions to common problems with 
the PowerLite G5000. You can download utilities and 
documentation, get FAQs and troubleshooting advice, or e-mail 
Epson with your questions.
Speak to a Support Representative
To use the Epson PrivateLine Support service, call (800) 637-7661 
and enter the PIN on the included Epson PrivateLine Support card. 
This is the fastest way...

94Solving ProblemsBefore you call for support, please have the following information 
ready:
■Product name (PowerLite G5000)
■Product serial number (located on the projector)
■Proof of purchase (such as a store receipt) and date of purchase
■Computer or video configuration
■Description of the problem
Purchase Supplies and Accessories
You can purchase screens and other accessories from an Epson 
authorized reseller. To find the nearest reseller, call 800-GO-EPSON 
(800-463-7766). Or you can purchase...

95
A
Projector Installation
This appendix provides guidelines on installing the projector in a 
permanent location, such as a theater or conference room.
Installation Guidelines
The projector can be installed for four different viewing setups: front 
projection, ceiling projection, rear projection onto a semi-transparent 
screen, or rear/ceiling projection, as shown: 
To project from overhead, you’ll need the optional ceiling mounting 
hardware (see page 10). You’ll also need to select the appropriate...

96Projector InstallationIf you’re mounting the projector on the ceiling and you place it above 
screen level, you’ll have to tilt the projector down to position the 
image on the screen. This causes the image to lose its square shape. 
You can correct the image using the projector’s 
Quick Corner and/or 
Keystone functions, as described on page 33.
Security Features
The projector includes security features to prevent its theft when 
installed or used in public locations: 
■Security cable attachment. You...

Projector Installation97
■Lens theft deterrent screw. You can lock the lens with the 
supplied screw, so that the lens cannot be removed.
In addition, the projector includes several menu-operated security 
features (see page 54).
Installing and Removing the Lens
See the following sections for instructions on removing and installing 
the lens.
Removing the Lens
1. Turn off the projector and unplug the power cord.
2. If you’ve attached the lens theft deterrent screw, remove it (see the 
previous section)....

98Projector Installation
Installing the Lens
1. Turn off the projector and unplug the power cord.
2. Turn the focus ring clockwise until it stops moving.
3. Make sure the white dot on the lens is facing up. Insert the lens 
straight into the projector, then turn clockwise until you hear it 
click into place.
4. If necessary, attach the lens theft deterrent screw (see page 97).caution
Only install or remove the 
lens when necessary. If dust 
enters the projector, 
projection quality may 
deteriorate...

99
B
Technical Specifications
General
Type of display Epson poly-silicon TFT active matrix
Resolution (native format) 1024 × 768 pixels (XGA)
Color reproduction 16.8 million colors
Brightness High mode:
White light output 4000 lumens
(ISO 21118 standard)
Color light output 4000 lumens
Low mode:
White light output 3200 lumens
(ISO 21118 standard)
Color light output 3200 lumens
Contrast ratio 1000:1
Image size 30 to 300 inches (76.2 to 762 
centimeters)
Projection distance 2.7 to 47.8 feet (0.8 to 14.6...

100Technical Specifications
Projection Lamp
Type UHE (Ultra High Efficiency)
Power consumption 210 W
Lamp life Approx. 2000 hours (High Brightness 
mode)
Approx. 3000 hours (Low Brightness 
mode)
Part number V13H010L47
Remote Control
Range 49.2 feet (15 meters)
Batteries (2) Alkaline AA
Dimensions
Height 5.3 inches (135 mm), feet retracted 
Width 18.5 inches (470 mm)
Depth 13.3 inches (336.8 mm), without lens
Weight 14.5 lb (6.6 kg)
Electrical
Rated frequency 50/60 Hz AC
Power supply 100/240 VAC,...