Epson Powerlite G5000 Users Guide

							Solving Problems91
■If your presentation includes computer audio, make sure the 
volume control on your computer is not turned all the way down 
or muted. In Windows, you may be able to check this by clicking 
the volume control in your Windows system tray (lower right 
corner of the screen). On a Mac
®, you may be able to adjust the 
volume from your menu bar (top right corner of the screen) or via 
the volume control function keys.
■If you’re using a DVD player or other video source, make sure the 
cables are connected correctly, as described on page 21.
■If you’re using a computer audio cable, make sure it is connected 
to your computer’s  headphone jack or   audio out jack. 
Connect the other end to the projector’s 
Audio port (beneath the 
Computer2 port) when the computer’s video cable is connected 
to the 
Computer1 or Computer2 ports.
Solving Network Problems
The projector does not send e-mail alerts even though the 
e-mail notification function has been turned on.
■Make sure the mail notification function is set correctly in the 
configuration menu. See page 67.
■Set Standby Mode to Network On in the Extended menu. 
Otherwise, the projector cannot send e-mails when it is in 
Standby mode (when the power is off).
■If a critical problem develops with a projector which causes it to 
suddenly stop working, it may not be possible for the projector to 
send a message.
■Make sure the projector is plugged in.
■Make sure the LAN cable is connected correctly. Reconnect it if it 
is not connected or it is not connected correctly (see page 23).
For problems with EMP Monitor, see the EMP Monitor Operation 
Guide. 
						

							92Solving Problems
Solving Problems With the Remote 
Control
The projector doesn’t respond to remote control commands.
■Point the remote control towards the receiver.
■Make sure the projector and remote control IDs match. To 
operate all projectors by remote control regardless of ID settings, 
set the ID switch on the side of the remote control to 
Off.
■The remote control’s batteries may not be installed correctly or 
may be low on power. To change the batteries, see page 78. 
■Make sure you are within about 49 feet (15 meters) of the 
projector and within range of the projector’s front or back sensor.
■Dim the room lights and turn off any fluorescent lights. Make 
sure the projector is not in direct sunlight. Strong lighting, 
especially fluorescent lights, may affect the projector’s infrared 
receivers. Also, turn off any nearby equipment that emits infrared 
energy, such as a radiant room heater. If necessary, use the 
Remote Receiver setting to disable the projector’s front or back 
sensor if it continues to pick up interference (see page 53).
■Make sure the Remote Receiver setting isn’t disabling both of 
the projector’s sensors (see page 53).
■If any buttons are held for longer than 30 seconds, the remote 
enters sleep mode. Release any button that is held to wake the 
remote.
■When the optional remote control cable is connected, the remote 
control light-emitting area and the projector’s remote receiver are 
disabled. If you’re not using the cable, make sure it is 
disconnected from both the remote control and the projector. 
						

							Solving Problems93
Where To Get Help
Epson provides these technical support services:
Internet Support 
Visit Epson’s support website for solutions to common problems with 
the PowerLite G5000. You can download utilities and 
documentation, get FAQs and troubleshooting advice, or e-mail 
Epson with your questions.
Speak to a Support Representative
To use the Epson PrivateLine Support service, call (800) 637-7661 
and enter the PIN on the included Epson PrivateLine Support card. 
This is the fastest way of speaking to a live representative, and it’s free. 
This service is available 6
AM to 6PM, Pacific Time, Monday through 
Friday, for the duration of your warranty period.
You may also speak with a projector support specialist by dialing one 
of these numbers:
■U.S.: (562) 276-4394, 6AM to 6PM, Pacific Time, Monday 
through Friday. 
■Canada: (905) 709-3839, 6AM to 6PM, Pacific Time, Monday 
through Friday.
Days and hours of support are subject to change without notice. Toll 
or long distance charges may apply. 
						

							94Solving ProblemsBefore you call for support, please have the following information 
ready:
■Product name (PowerLite G5000)
■Product serial number (located on the projector)
■Proof of purchase (such as a store receipt) and date of purchase
■Computer or video configuration
■Description of the problem
Purchase Supplies and Accessories
You can purchase screens and other accessories from an Epson 
authorized reseller. To find the nearest reseller, call 800-GO-EPSON 
(800-463-7766). Or you can purchase online at www.epsonstore.com
 
(U.S. sales) or www.epson.ca
 (Canadian sales). 
						

							95
A
Projector Installation
This appendix provides guidelines on installing the projector in a 
permanent location, such as a theater or conference room.
Installation Guidelines
The projector can be installed for four different viewing setups: front 
projection, ceiling projection, rear projection onto a semi-transparent 
screen, or rear/ceiling projection, as shown: 
To project from overhead, you’ll need the optional ceiling mounting 
hardware (see page 10). You’ll also need to select the appropriate 
Projection setting in the projector’s Extended menu to flip the image 
upside-down (see page 59).
Front projectionRear projection
Rear/ceiling projectionCeiling projection 
						

							96Projector InstallationIf you’re mounting the projector on the ceiling and you place it above 
screen level, you’ll have to tilt the projector down to position the 
image on the screen. This causes the image to lose its square shape. 
You can correct the image using the projector’s 
Quick Corner and/or 
Keystone functions, as described on page 33.
Security Features
The projector includes security features to prevent its theft when 
installed or used in public locations: 
■Security cable attachment. You can attach a commercially 
available security cable as shown below to secure the projector to a 
table or ceiling mount.
■Kensington security slot. The security slot (located above the 
power inlet) is compatible with the MicroSaver security systems 
manufactured by Kensington. You can purchase this lock from 
Epson (see page 10).
Security cable 
attachment 
						

							Projector Installation97
■Lens theft deterrent screw. You can lock the lens with the 
supplied screw, so that the lens cannot be removed.
In addition, the projector includes several menu-operated security 
features (see page 54).
Installing and Removing the Lens
See the following sections for instructions on removing and installing 
the lens.
Removing the Lens
1. Turn off the projector and unplug the power cord.
2. If you’ve attached the lens theft deterrent screw, remove it (see the 
previous section).
3. Hold down the lens removal button and turn the lens 
counterclockwise until you hear it click.
4. Remove the lens by pulling it straight out.
note
You do not need to remove 
the lens when you transport 
the projector. For 
transportation instructions, 
see page 79. 
						

							98Projector Installation
Installing the Lens
1. Turn off the projector and unplug the power cord.
2. Turn the focus ring clockwise until it stops moving.
3. Make sure the white dot on the lens is facing up. Insert the lens 
straight into the projector, then turn clockwise until you hear it 
click into place.
4. If necessary, attach the lens theft deterrent screw (see page 97).caution
Only install or remove the 
lens when necessary. If dust 
enters the projector, 
projection quality may 
deteriorate and/or the 
projector may malfunction.
Do not install or remove the 
lens when the projector’s lens 
insertion section is facing 
up. Dust could enter the 
projector.
Do not touch the lens with 
your hand or fingers. If 
fingerprints or oils are left 
on the surface of the lens, 
projection quality will 
deteriorate.
White dot 
						

							99
B
Technical Specifications
General
Type of display Epson poly-silicon TFT active matrix
Resolution (native format) 1024 × 768 pixels (XGA)
Color reproduction 16.8 million colors
Brightness High mode:
White light output 4000 lumens
(ISO 21118 standard)
Color light output 4000 lumens
Low mode:
White light output 3200 lumens
(ISO 21118 standard)
Color light output 3200 lumens
Contrast ratio 1000:1
Image size 30 to 300 inches (76.2 to 762 
centimeters)
Projection distance 2.7 to 47.8 feet (0.8 to 14.6 meters)
Projection methods Front, rear, upside-down (ceiling 
mount)
Optical aspect ratio 4:3 (horizontal:vertical)
Zoom ratio 1:1.8
Noise level 29 dB in Low Brightness mode
35 dB in High Brightness mode 
Keystone correction
±40° vertical, ±20° horizontal
Mouse compatibility Requires optional Wireless IR Mouse 
Receiver (part number V12H007T16) 
						

							100Technical Specifications
Projection Lamp
Type UHE (Ultra High Efficiency)
Power consumption 210 W
Lamp life Approx. 2000 hours (High Brightness 
mode)
Approx. 3000 hours (Low Brightness 
mode)
Part number V13H010L47
Remote Control
Range 49.2 feet (15 meters)
Batteries (2) Alkaline AA
Dimensions
Height 5.3 inches (135 mm), feet retracted 
Width 18.5 inches (470 mm)
Depth 13.3 inches (336.8 mm), without lens
Weight 14.5 lb (6.6 kg)
Electrical
Rated frequency 50/60 Hz AC
Power supply 100/240 VAC, 3.8A/1.7 A
Power consumption Operating: 
100 to 120 VAC, 343 W
220 to 240 VAC, 327 W
Standby: 
100 to 120 VAC, 0.4 W (network off)
10 W (network on)
220 to 240 VAC, 0.6 W (network off)
12 W (network on)
note
Lamp life will vary 
depending upon mode 
selected, environmental 
conditions, and usage. 
Brightness decreases over 
time.
Turn off this product when 
not in use to prolong the life 
of the projector.