Epson Powerlite G5000 Users Guide

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7
Solving Problems
This chapter helps you solve problems with your projector, and tells 
you how to contact technical support for problems you can’t solve 
yourself. The following information is included:
■Using the projector’s on-screen help system
■What to do when the projector’s status lights flash
■Solving projector operation problems
■Solving problems with the image or sound
■Solving network problems
■Solving problems with the remote control
■Contacting technical support 

82Solving Problems
Using On-Screen Help
If the image doesn’t look right or your audio isn’t working, you can 
get help by pressing the 
? Help button on the back of the projector or 
on the remote control.
1. Press the 
? Help button on the remote control or on the 
projector. 
You see the Help menu:
2. Use the  pointer button on the remote control or the 
navigational buttons on the projector to highlight menu items.
3. Press the 
Enter button on the remote control or on the projector 
to select the...

Solving Problems83
Checking Projector Status
If your projector isn’t working correctly, first turn it off and unplug it. 
Then plug the power cord back in and turn on the projector. If this 
doesn’t solve the problem, check the lights on top of the projector.
What To Do When the Lights Flash
The lights on top of the projector indicate the projector’s status.
Refer to the following table for a complete description of the 
projector’s status lights:
Temperature light
Lamp light
Power light
Status lights...

84Solving Problems
Flashing orange It’s time to replace the lamp. See page 74 for instructions. If you continue 
to use the lamp after the replacement warning, there is an increased 
possibility that the lamp may break.
Flashing orange Rapid cooling is in progress. Although this is not an abnormal condition, 
projection will stop automatically if the temperature rises higher. Make 
sure there is plenty of space around and under the projector for 
ventilation, and that the air filter and vents are clear....

Solving Problems85
Solving Projector Operation Problems
The power doesn’t turn on.
■If the projector doesn’t turn on when you press the Ppower 
button, make sure the power cord is connected to the projector 
and plugged into a working electrical outlet.
■The power cord may be defective. Disconnect the cord from the 
outlet and contact Epson as described on page 93.
■If the Direct Power On function is enabled and you immediately 
plug the power cord back in after unplugging it, the power may 
not turn...

86Solving Problems
■The attached computer may be in sleep mode or displaying a 
black screen saver. Try pressing a key on the computer.
■If you are projecting from a DVD player or other video source, 
make sure you turn it on and press its 
Play button.
■If you are projecting from a video source, make sure the Video 
Signal setting is correct (see page 50).
■You can also try resetting all of the configuration menu settings. 
See page 47.
You’ve connected a computer and see a blue screen with the 
message...

Solving Problems87
■Depending on your computer’s video card, you might need to use 
the Display utility in the Control Panel to make sure that both the 
LCD screen and external monitor port are enabled. See your 
computer’s documentation or online help for details.
If you’re using Mac OS X:
1. Open 
System Preferences. 
2. Click 
Displays.
3. Click 
Detect Displays. 
4. Make sure the 
VGA Display or Color LCD dialog box is selected.
5. Click the 
Arrangement or Arrange tab.
6. Make sure the 
Mirror...

88Solving Problems
■You also may need to modify existing presentation files if you 
created them for a different resolution. See your software 
documentation for specific information.
■If you’re projecting a wide panel computer image, adjust the 
Resolution setting (see page 50).
■If you’re projecting an image from a computer with dual display 
activated, turn dual display off.
The image isn’t square, but keystone-shaped.
If the image isn’t square or rectangular, adjust its shape as described on 
page...

Solving Problems89
■If the projector is angled sharply toward the screen, it may not be 
possible to focus the entire image. Move the projector to position 
it more directly in front of the screen.
■Lower the projection angle to reduce the amount of keystone 
correction required.
■Make sure the projector is within the proper range (projection 
distance) from the screen (see page 99).
■Make sure the lens is not fogged by condensation. You may need 
to wait before using the projector after moving it from a...

90Solving Problems3. Adjust the 
Sync setting to increase the image sharpness. 
The image is too light or dark, or colors are incorrect.
■Use the Color Mode option in the projector’s Image menu to 
adjust the color (see page 48). 
■If you’re displaying video, adjust the Color Adjustment and 
Color Mode settings on the Image menu. You can also try 
adjusting the 
Color Saturation, ABS Color Temp, and Tint 
settings on the Image menu.
■Try adjusting the Brightness and Contrast settings on the Image 
menu....