Epson Powerlite 9300i Multimedia Projector Users Guide

Solving Problems111
Viewing the ‘About’ Menu Screen
Use the About menu to view information on the display settings of 
your computer and the number of hours the lamp has been used. 
To access the About menu:
1. Press the 
Menu button. You see the projector’s main menu 
screen.
2. Highlight the 
About menu and press Enter. 
You see the lamp usage hours and various input signal settings on 
the right:
The lamp typically lasts up to 7000 hours. If the number shown is 
close to that, make sure you have a...

112Solving Problems
Solving Problems with the 
Image or Sound 
You cannot turn on the projector.
■If you’re trying to turn on the projector using the remote control, 
the remote control may be switched off (there’s an on/off switch 
on its side) or may be low on battery power. Try pressing the P 
Power button on the projector instead.
■Make sure the power cord is properly connected, then wait for 
the P power light to turn orange before pressing the P
 Power 
button. 
The Ppower light flashes green for...

Solving Problems113
■If you just replaced the lamp, make sure the lamp is fully inserted 
and the cover securely reattached, or the projector won’t come on. 
■If you just turned off the projector, it may still be cooling down. 
Wait until the power light stops flashing and remains orange; then 
press the P 
Power button to turn the projector back on.
You see the message No Signal displayed.
■Make sure the cables are connected correctly, as described in 
Chapter 1.
■If you’ve connected a video player,...

114Solving Problems
The image is stretched, compressed, cut off, or doesn’t fit on 
the screen.
 
■Press the Resize button on the remote control to make sure the 
projector is displaying at the correct resolution or aspect ratio.
■If you’ve connected equipment to the Computer 1, Computer 2, 
or BNC port, the wrong input signal setting may be selected. 
Select the correct setting, depending on the type of computer or 
video player you’ve connected (see page 75). 
■If you’re projecting from a computer,...

Solving Problems115
The image contains static, noise, or distortion.
■If you’re using a video player, make sure the correct Video Signal 
is selected in the Video menu (see page 75).
■If you’re using a computer, press the Auto button (on the remote 
control) or the 
Auto/Enter button (on the projector). This 
automatically resets the tracking, sync, position, and resolution. 
■If you’re using a computer cable longer than 6 feet (2 meters), or 
an extension cable, the image quality may be reduced. 
■Keep...

116Solving Problems
The colors of the image are not right.
■If you’ve connected equipment to the Computer 1, Computer 2, 
or BNC port, make sure the correct 
Input setting is selected in the 
Setting menu (see page 75). Selecting the wrong setting can cause 
images to appear green or purple. 
■Press the Color Mode button on the remote control; you can use 
the preset options to adjust the projector’s brightness and color 
for various lighting environments. 
■You can further adjust the color using various...

Solving Problems117
Solving Problems with the Remote 
Control
The projector doesn’t respond to remote control commands.
■Make sure the remote control is turned on using the switch on its 
side (see page 50).
■Make sure the remote control ID matches the ID of the projector 
you want to operate (see page 52). If you don’t know the 
projector ID, set the remote control ID to zero; this lets it work 
with any projector. 
■If you’ve held down the  pointer button for more than 10 
seconds, the remote control...

118Solving Problems
Where To Get Help
EPSON provides technical assistance through electronic support 
services 24 hours a day, as listed in the following table.
Telephone Support Services
To use the EPSON PrivateLine Support service, call (800) 637-7661 
and enter the PIN on the EPSON PrivateLine Support card included 
in your Start Here kit. This is the fastest way of speaking to a live 
representative, and it’s free. This service is available 6
AM to 6PM, 
Pacific Time, Monday through Friday, for the...

A
Appendix A: Projector Installation119
A
Appendix A: Projector 
Installation
This appendix provides guidelines on installing the projector in a 
permanent location, such as a theater or conference room.
Placement and Mounting Guidelines
The projector can be installed for four different viewing setups: front 
projection, ceiling mounting, rear projection onto a semi-transparent 
screen, or rear/ceiling projection, as shown: 
To project from overhead, you’ll need the optional ceiling mounting 
hardware;...

120Appendix A: Projector InstallationUsing the 
Lens Shift is better than angling the projector up or down 
to position the image, since it won’t produce keystone distortion, 
which must be eliminated electronically. 
If you mount the projector on the ceiling above screen level, you’ll 
have to tilt it down to center the image on the screen. This causes the 
image to lose its square shape, but you can correct the distortion by 
using the 
Keystone function in the projector’s menu system (see 
page 71) or...