Epson Powerlite 9300i Multimedia Projector Users Guide
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Solving Problems111 Viewing the ‘About’ Menu Screen Use the About menu to view information on the display settings of your computer and the number of hours the lamp has been used. To access the About menu: 1. Press the Menu button. You see the projector’s main menu screen. 2. Highlight the About menu and press Enter. You see the lamp usage hours and various input signal settings on the right: The lamp typically lasts up to 7000 hours. If the number shown is close to that, make sure you have a spare lamp handy. (The lamp usage timer shows 0H until you’ve used the lamp for at least 10 hours.) If you’ve installed a new lamp, be sure to reset the lamp timer (see page 105). note The information displayed depends on the input signal currently selected. VideoVideoAudioAudio SettingSettingUser’s LogoUser’s LogoAdvanced1Advanced1 AboutAboutReset AllReset All FrequencyFrequency SourceSource V ---.---HzV ---.---Hz Reset Lamp TimerReset Lamp Timer H ---.---kHzH ---.---kHz LampLamp0H0H SYNC ModeSYNC Mode SYNC PolaritySYNC Polarity ------------V ------V ------H ------H ------ ResolutionResolutionRefresh RateRefresh Rate---.-- Hz---.-- Hz----x --------x ---- Computer1Computer1Input SignalInput Signal: : : : : : : : :Analog-RGBAnalog-RGB ExecuteExecute [ ]: Select[ ]: Select[ ]: Enter[ ]: Enter[Menu]: Exit[Menu]: Exit EffectEffect Advanced2Advanced2: Lamp usage
112Solving Problems Solving Problems with the Image or Sound You cannot turn on the projector. ■If you’re trying to turn on the projector using the remote control, the remote control may be switched off (there’s an on/off switch on its side) or may be low on battery power. Try pressing the P Power button on the projector instead. ■Make sure the power cord is properly connected, then wait for the P power light to turn orange before pressing the P Power button. The Ppower light flashes green for about a minute as the projector warms up, and then it remains green during normal operation. (If the lights display a different pattern, see page 108.) ■If you see a password protect screen, your projector has password protection turned on. Press the Num button on your remote (and make sure it lights up), then enter your 4-digit password. If you enter the wrong password three times, the projector will become locked. Unplug the projector, plug it back in, turn it on, then enter the correct password. If you enter the wrong password nine times, the projector will not turn back on again and you will need to contact EPSON. If you forget your password or the projector becomes locked, contact EPSON as described on page 118. The projector is powered on, but not projecting an image. ■Press the A/V Mute button on the remote control to make sure the picture has not been turned off temporarily. ■The projector may be in sleep mode. If the P power light is orange, press the P Power button to turn on the projector. ■The attached computer may be in sleep mode or displaying a black screen saver. Try pressing a key on the computer.
Solving Problems113 ■If you just replaced the lamp, make sure the lamp is fully inserted and the cover securely reattached, or the projector won’t come on. ■If you just turned off the projector, it may still be cooling down. Wait until the power light stops flashing and remains orange; then press the P Power button to turn the projector back on. You see the message No Signal displayed. ■Make sure the cables are connected correctly, as described in Chapter 1. ■If you’ve connected a video player, make sure it’s turned on and playing. ■If you’ve connected a notebook computer, make sure it’s set to display on an external monitor (see page 39). ■You may need to select the image source (the projector port to which your equipment is connected). To switch sources, press the corresponding Source button on the projector or remote control (see page 38). Allow a few seconds for the projector to sync up after pressing the button. You’ve connected a notebook, but the projector and notebook don’t display the same image. ■You have to enable your notebook to display both on its LCD screen and through its external monitor port (see page 39). You see the message Not Supported displayed. ■Make sure the correct Video Signal is selected in the Video menu (see page 75). It should normally be set to Auto. ■Make sure your computer’s resolution doesn’t exceed UXGA (1600 × 1200), and the frequency is supported by the projector. If necessary, change your computer’s resolution to a compatible setting (see page 126).
114Solving Problems The image is stretched, compressed, cut off, or doesn’t fit on the screen. ■Press the Resize button on the remote control to make sure the projector is displaying at the correct resolution or aspect ratio. ■If you’ve connected equipment to the Computer 1, Computer 2, or BNC port, the wrong input signal setting may be selected. Select the correct setting, depending on the type of computer or video player you’ve connected (see page 75). ■If you’re projecting from a computer, press the Auto button (on the remote control) or the Auto/Enter button (on the projector). This automatically resets the projector’s tracking, sync, resolution, and position settings. (To adjust these settings yourself, see page 69.) ■If you’re projecting from a computer, the computer may have been set for dual display. This causes the projector to display only half the image (the right or left side). Access your computer’s display settings (as you would to adjust other display properties— see page 39), then turn off dual display. See your computer’s manual or online help for details. ■You may have to adjust the Position setting if the image is slightly off-center (see page 71). The image isn’t square, but tapered on the sides. ■If you’ve tilted up the projector by extending the legs, the image will be broader at the top. Try retracting the legs (so that the projector lies flat) and then use the Lens Shift button to adjust the height of the image (see page 43). If you need to extend the legs, you can still square up the image with the Keystone button (see page 44). ■If the projector is angled toward the screen from the left or right, the image will be broader on one side. Center the projector in the middle of the screen, facing the screen squarely. If you can’t place the projector this way, correct the shape using the QuickCorner feature in the projector’s menu system (see page 45).
Solving Problems115 The image contains static, noise, or distortion. ■If you’re using a video player, make sure the correct Video Signal is selected in the Video menu (see page 75). ■If you’re using a computer, press the Auto button (on the remote control) or the Auto/Enter button (on the projector). This automatically resets the tracking, sync, position, and resolution. ■If you’re using a computer cable longer than 6 feet (2 meters), or an extension cable, the image quality may be reduced. ■Keep your computer and video cables away from the power cord as much as possible to prevent interference. ■The video signal may be split between the computer and the projector. If you notice a decline in the projected image quality when the image is displayed simultaneously on your notebook and through the projector, turn off the notebook’s LCD display. The image is blurry. ■There may be dirt or smears on the lens. Clean the lens as described on page 100. ■Adjust the focus using the Focus buttons. ■Make sure the lens is not fogged up by condensation. You may need to wait before using the projector after moving it from a cold environment to a warm environment. ■If you’re projecting from a computer, press the Auto button (on the remote control) or the Auto/Enter button (on the projector). This adjusts the tracking, sync, position, and resolution settings. ■Adjust the Sharpness setting on the Video menu (see page 68). When you change video settings, you should be able to see the effect on the screen immediately.
116Solving Problems The colors of the image are not right. ■If you’ve connected equipment to the Computer 1, Computer 2, or BNC port, make sure the correct Input setting is selected in the Setting menu (see page 75). Selecting the wrong setting can cause images to appear green or purple. ■Press the Color Mode button on the remote control; you can use the preset options to adjust the projector’s brightness and color for various lighting environments. ■You can further adjust the color using various settings in the projector’s menu system (see page 72). ■Check your computer display settings to correct the color balance. ■As the lamp nears the end of its life, the image may become darker and the color start to deteriorate. Check the lamp timer to see how long the lamp has been in use (see page 111), and replace the lamp if necessary (see page 103). There is no sound. ■Make sure the A/V Mute button is not enabled. ■Use the Volume button to raise the sound-level. ■Make sure the sound cables are connected properly (see page 33). For computer audio, the cable should be connected to the computer’s headphone jack or audio out jack. ■For computer audio, make sure the volume control on your computer is not turned all the way down or muted. In Windows, you may be able to check this by clicking the volume control in your Windows System Tray (in the lower-right corner of the screen). In Macintosh OS X, you may be able to check this by clicking the volume control in the menu bar. note Because of the different technologies used, your projected image may not exactly match the colors on your notebook or computer monitor.
Solving Problems117 Solving Problems with the Remote Control The projector doesn’t respond to remote control commands. ■Make sure the remote control is turned on using the switch on its side (see page 50). ■Make sure the remote control ID matches the ID of the projector you want to operate (see page 52). If you don’t know the projector ID, set the remote control ID to zero; this lets it work with any projector. ■If you’ve held down the pointer button for more than 10 seconds, the remote control may have gone into sleep mode. Releasing the button restores normal operation. ■The remote control’s batteries may not be installed correctly or may be low on power. To change the batteries, see page 54. ■Make sure you are within 30 feet (9 meters) of the projector, and within range of the projector’s front or back sensor (approximately 30° to left or right and 15° above or below). ■Dim the room lights and turn off any fluorescents. Make sure the projector is not in direct sunlight. Strong lighting, especially fluorescent lights, may affect the projector’s infrared receivers. ■Turn off any nearby equipment that emits infrared energy, such as a radiant room heater. You’ve connected a computer and you can’t control the mouse pointer with the remote control. Make sure the cable is securely connected to both your computer’s USB port and the projector’s USB port (see page 31).
118Solving Problems Where To Get Help EPSON provides technical assistance through electronic support services 24 hours a day, as listed in the following table. Telephone Support Services To use the EPSON PrivateLine Support service, call (800) 637-7661 and enter the PIN on the EPSON PrivateLine Support card included in your Start Here kit. This is the fastest way of speaking to a live representative, and it’s free. This service is available 6 AM to 6PM, Pacific Time, Monday through Friday, for the duration of your warranty period. You may also speak with a projector support specialist by dialing one of these numbers: ■U.S.: (562) 276-4394, 6AM to 6PM, Pacific Time, Monday through Friday ■Canada: (905) 709-3839, 6AM to 6PM, Pacific Time, Monday through Friday Toll or long distance charges may apply. Before you call, please have the following information ready: ■Product name (EPSON PowerLite 9300i) ■Product serial number (located on the bottom of the projector) ■Computer configuration ■Description of the problem You can purchase screens, carrying cases, or other accessories from EPSON at (800) 873-7766 or by visiting the EPSON Store at www.epsonstore.com (U.S. sales only). In Canada, please call (800) 463-7766 for dealer referral . World Wide WebFrom the Internet, you can reach EPSON’s product support page at http://support.epson.com. After selecting your product, you can access troubleshooting information, download product documentation, and receive technical advice through e-mail. Presenters OnlineAccess tips, templates, and training for developing successful presentations at http://www.presentersonline.com
A Appendix A: Projector Installation119 A Appendix A: Projector Installation This appendix provides guidelines on installing the projector in a permanent location, such as a theater or conference room. Placement and Mounting Guidelines The projector can be installed for four different viewing setups: front projection, ceiling mounting, rear projection onto a semi-transparent screen, or rear/ceiling projection, as shown: To project from overhead, you’ll need the optional ceiling mounting hardware; see page 14 for ordering information. You’ll also need to select Ceiling in the projector’s Advanced1 menu to flip the image upside-down. To project from the rear, select Rear Proj (see page 77). If the projector is positioned at screen-height (anywhere between the bottom and the top of the screen), you can use the Lens Shift function to adjust the position of the image on-screen (see page 43). Front projection Ceiling mounting Rear projectionRear/ceiling projection note See page 16 for more information on projector placement.
120Appendix A: Projector InstallationUsing the Lens Shift is better than angling the projector up or down to position the image, since it won’t produce keystone distortion, which must be eliminated electronically. If you mount the projector on the ceiling above screen level, you’ll have to tilt it down to center the image on the screen. This causes the image to lose its square shape, but you can correct the distortion by using the Keystone function in the projector’s menu system (see page 71) or by pressing the Keystone button on the projector’s control panel. Installing the Rear Cable Cover If you’re mounting the projector on the ceiling, you can install the rear cable cover to enhance the cosmetic appearance of the system. To install the cover, insert the cover’s tabs into the slots as shown, then push the cover against the projector until it locks into place. note If you’ve installed the wide-angle rear projection lens, you won’t be able to use the projector’s Focus, Zoom, or Lens Shift functions. You must position the projector itself to obtain the desired image height, size, and focus (but Keystone correction can still be used). Insert tabs