Epson Powerlite 9300i Multimedia Projector Users Guide

							Solving Problems111
Viewing the ‘About’ Menu Screen
Use the About menu to view information on the display settings of 
your computer and the number of hours the lamp has been used. 
To access the About menu:
1. Press the 
Menu button. You see the projector’s main menu 
screen.
2. Highlight the 
About menu and press Enter. 
You see the lamp usage hours and various input signal settings on 
the right:
The lamp typically lasts up to 7000 hours. If the number shown is 
close to that, make sure you have a spare lamp handy. (The lamp 
usage timer shows 0H until you’ve used the lamp for at least 10 
hours.) 
If you’ve installed a new lamp, be sure to reset the lamp timer (see 
page 105).
note
The information displayed 
depends on the input signal 
currently selected.
VideoVideoAudioAudio
SettingSettingUser’s LogoUser’s LogoAdvanced1Advanced1
AboutAboutReset AllReset All
FrequencyFrequency
SourceSource
V ---.---HzV ---.---Hz
Reset Lamp TimerReset Lamp Timer
H ---.---kHzH ---.---kHz
LampLamp0H0H
SYNC ModeSYNC Mode
SYNC PolaritySYNC Polarity
------------V ------V ------H ------H ------
ResolutionResolutionRefresh RateRefresh Rate---.-- Hz---.-- Hz----x    --------x    ----
Computer1Computer1Input SignalInput Signal: : :
: :
:
:
: :Analog-RGBAnalog-RGB
ExecuteExecute
[    ]: Select[    ]: Select[    ]: Enter[    ]: Enter[Menu]: Exit[Menu]: Exit
EffectEffect
Advanced2Advanced2:
Lamp usage 
						

							112Solving Problems
Solving Problems with the 
Image or Sound 
You cannot turn on the projector.
■If you’re trying to turn on the projector using the remote control, 
the remote control may be switched off (there’s an on/off switch 
on its side) or may be low on battery power. Try pressing the P 
Power button on the projector instead.
■Make sure the power cord is properly connected, then wait for 
the P power light to turn orange before pressing the P
 Power 
button. 
The Ppower light flashes green for about a minute as the 
projector warms up, and then it remains green during normal 
operation. (If the lights display a different pattern, see page 108.)
■If you see a password protect screen, your projector has password 
protection turned on. Press the 
Num button on your remote (and 
make sure it lights up), then enter your 4-digit password. 
If you enter the wrong password three times, the projector will 
become locked. Unplug the projector, plug it back in, turn it on, 
then enter the correct password. 
If you enter the wrong password nine times, the projector will not 
turn back on again and you will need to contact EPSON. 
If you forget your password or the projector becomes locked, 
contact EPSON as described on page 118.
The projector is powered on, but not projecting an image.
■Press the A/V Mute button on the remote control to make sure 
the picture has not been turned off temporarily. 
■The projector may be in sleep mode. If the P power light is 
orange, press the P
 Power button to turn on the projector.
■The attached computer may be in sleep mode or displaying a 
black screen saver. Try pressing a key on the computer. 
						

							Solving Problems113
■If you just replaced the lamp, make sure the lamp is fully inserted 
and the cover securely reattached, or the projector won’t come on. 
■If you just turned off the projector, it may still be cooling down. 
Wait until the power light stops flashing and remains orange; then 
press the P 
Power button to turn the projector back on.
You see the message No Signal displayed.
■Make sure the cables are connected correctly, as described in 
Chapter 1.
■If you’ve connected a video player, make sure it’s turned on and 
playing. 
■If you’ve connected a notebook computer, make sure it’s set to 
display on an external monitor (see page 39). 
■You may need to select the image source (the projector port to 
which your equipment is connected). To switch sources, press the 
corresponding 
Source button on the projector or remote control 
(see page 38). Allow a few seconds for the projector to sync up 
after pressing the button.
You’ve connected a notebook, but the projector and 
notebook don’t display the same image.
■You have to enable your notebook to display both on its LCD 
screen and through its external monitor port (see page 39).
You see the message Not Supported displayed.
■Make sure the correct Video Signal is selected in the Video 
menu (see page 75). It should normally be set to 
Auto.
■Make sure your computer’s resolution doesn’t exceed UXGA 
(1600 
× 1200), and the frequency is supported by the projector. 
If necessary, change your computer’s resolution to a compatible 
setting (see page 126).  
						

							114Solving Problems
The image is stretched, compressed, cut off, or doesn’t fit on 
the screen.
 
■Press the Resize button on the remote control to make sure the 
projector is displaying at the correct resolution or aspect ratio.
■If you’ve connected equipment to the Computer 1, Computer 2, 
or BNC port, the wrong input signal setting may be selected. 
Select the correct setting, depending on the type of computer or 
video player you’ve connected (see page 75). 
■If you’re projecting from a computer, press the Auto button (on 
the remote control) or the 
Auto/Enter button (on the 
projector). This automatically resets the projector’s tracking, sync, 
resolution, and position settings. (To adjust these settings 
yourself, see page 69.)
■If you’re projecting from a computer, the computer may have 
been set for dual display. This causes the projector to display only 
half the image (the right or left side). Access your computer’s 
display settings (as you would to adjust other display properties—
see page 39), then turn off dual display. See your computer’s 
manual or online help for details. 
■You may have to adjust the Position setting if the image is 
slightly off-center (see page 71).
The image isn’t square, but tapered on the sides.
■If you’ve tilted up the projector by extending the legs, the image 
will be broader at the top. Try retracting the legs (so that the 
projector lies flat) and then use the 
Lens Shift button to adjust 
the height of the image (see page 43). 
If you need to extend the legs, you can still square up the image 
with the 
Keystone button (see page 44).
■If the projector is angled toward the screen from the left or right, 
the image will be broader on one side. Center the projector in the 
middle of the screen, facing the screen squarely.
If you can’t place the projector this way, correct the shape using the 
QuickCorner feature in the projector’s menu system (see page 45). 
						

							Solving Problems115
The image contains static, noise, or distortion.
■If you’re using a video player, make sure the correct Video Signal 
is selected in the Video menu (see page 75).
■If you’re using a computer, press the Auto button (on the remote 
control) or the 
Auto/Enter button (on the projector). This 
automatically resets the tracking, sync, position, and resolution. 
■If you’re using a computer cable longer than 6 feet (2 meters), or 
an extension cable, the image quality may be reduced. 
■Keep your computer and video cables away from the power cord 
as much as possible to prevent interference.
■The video signal may be split between the computer and the 
projector. If you notice a decline in the projected image quality 
when the image is displayed simultaneously on your notebook 
and through the projector, turn off the notebook’s LCD display.
The image is blurry.
■There may be dirt or smears on the lens. Clean the lens as 
described on page 100.
■Adjust the focus using the Focus buttons.
■Make sure the lens is not fogged up by condensation. You may 
need to wait before using the projector after moving it from a cold 
environment to a warm environment.
■If you’re projecting from a computer, press the Auto button (on 
the remote control) or the 
Auto/Enter button (on the 
projector). This adjusts the tracking, sync, position, and 
resolution settings. 
■Adjust the Sharpness setting on the Video menu (see page 68). 
When you change video settings, you should be able to see the 
effect on the screen immediately.  
						

							116Solving Problems
The colors of the image are not right.
■If you’ve connected equipment to the Computer 1, Computer 2, 
or BNC port, make sure the correct 
Input setting is selected in the 
Setting menu (see page 75). Selecting the wrong setting can cause 
images to appear green or purple. 
■Press the Color Mode button on the remote control; you can use 
the preset options to adjust the projector’s brightness and color 
for various lighting environments. 
■You can further adjust the color using various settings in the 
projector’s menu system (see page 72).
■Check your computer display settings to correct the color balance.
■As the lamp nears the end of its life, the image may become darker 
and the color start to deteriorate. Check the lamp timer to see 
how long the lamp has been in use (see page 111), and replace the 
lamp if necessary (see page 103). 
There is no sound.
■Make sure the A/V Mute button is not enabled.
■Use the Volume button to raise the sound-level.
■Make sure the sound cables are connected properly (see page 33). 
For computer audio, the cable should be connected to the 
computer’s   headphone jack or   audio out jack.
■For computer audio, make sure the volume control on your 
computer is not turned all the way down or muted. In Windows, 
you may be able to check this by clicking the volume control in 
your Windows System Tray (in the lower-right corner of the 
screen). In Macintosh OS X, you may be able to check this by 
clicking the volume control in the menu bar. 
note
Because of the different 
technologies used, your 
projected image may not 
exactly match the colors on 
your notebook or computer 
monitor. 
						

							Solving Problems117
Solving Problems with the Remote 
Control
The projector doesn’t respond to remote control commands.
■Make sure the remote control is turned on using the switch on its 
side (see page 50).
■Make sure the remote control ID matches the ID of the projector 
you want to operate (see page 52). If you don’t know the 
projector ID, set the remote control ID to zero; this lets it work 
with any projector. 
■If you’ve held down the  pointer button for more than 10 
seconds, the remote control may have gone into sleep mode. 
Releasing the button restores normal operation. 
■The remote control’s batteries may not be installed correctly or 
may be low on power. To change the batteries, see page 54. 
■Make sure you are within 30 feet (9 meters) of the projector, and 
within range of the projector’s front or back sensor 
(approximately 30° to left or right and 15° above or below).
■Dim the room lights and turn off any fluorescents. Make sure the 
projector is not in direct sunlight. Strong lighting, especially 
fluorescent lights, may affect the projector’s infrared receivers.
■Turn off any nearby equipment that emits infrared energy, such 
as a radiant room heater.
You’ve connected a computer and you can’t control the 
mouse pointer with the remote control.
Make sure the cable is securely connected to both your computer’s 
USB port and the projector’s USB port (see page 31). 
						

							118Solving Problems
Where To Get Help
EPSON provides technical assistance through electronic support 
services 24 hours a day, as listed in the following table.
Telephone Support Services
To use the EPSON PrivateLine Support service, call (800) 637-7661 
and enter the PIN on the EPSON PrivateLine Support card included 
in your Start Here kit. This is the fastest way of speaking to a live 
representative, and it’s free. This service is available 6
AM to 6PM, 
Pacific Time, Monday through Friday, for the duration of your 
warranty period.
You may also speak with a projector support specialist by dialing one 
of these numbers:
■U.S.: (562) 276-4394, 6AM to 6PM, Pacific Time, Monday 
through Friday
■Canada: (905) 709-3839, 6AM to 6PM, Pacific Time, Monday 
through Friday
Toll or long distance charges may apply.
Before you call, please have the following information ready:
■Product name (EPSON PowerLite 9300i)
■Product serial number (located on the bottom of the projector)
■Computer configuration
■Description of the problem
You can purchase screens, carrying cases, or other accessories from 
EPSON at (800) 873-7766 or by visiting the EPSON Store at 
www.epsonstore.com (U.S. sales only). In Canada, please call 
(800) 463-7766 for dealer referral
.
World Wide 
WebFrom the Internet, you can reach EPSON’s product 
support page at http://support.epson.com. After 
selecting your product, you can access troubleshooting 
information, download product documentation, and 
receive technical advice through e-mail.
Presenters 
OnlineAccess tips, templates, and training for developing 
successful presentations at 
http://www.presentersonline.com 
						

							A
Appendix A: Projector Installation119
A
Appendix A: Projector 
Installation
This appendix provides guidelines on installing the projector in a 
permanent location, such as a theater or conference room.
Placement and Mounting Guidelines
The projector can be installed for four different viewing setups: front 
projection, ceiling mounting, rear projection onto a semi-transparent 
screen, or rear/ceiling projection, as shown: 
To project from overhead, you’ll need the optional ceiling mounting 
hardware; see page 14 for ordering information. You’ll also need to 
select 
Ceiling in the projector’s Advanced1 menu to flip the image 
upside-down. To project from the rear, select 
Rear Proj (see page 77).
If the projector is positioned at screen-height (anywhere between the 
bottom and the top of the screen), you can use the 
Lens Shift 
function to adjust the position of the image on-screen (see page 43). 
Front projection
Ceiling mounting
Rear projectionRear/ceiling projection
note
See page 16 for more 
information on projector 
placement. 
						

							120Appendix A: Projector InstallationUsing the 
Lens Shift is better than angling the projector up or down 
to position the image, since it won’t produce keystone distortion, 
which must be eliminated electronically. 
If you mount the projector on the ceiling above screen level, you’ll 
have to tilt it down to center the image on the screen. This causes the 
image to lose its square shape, but you can correct the distortion by 
using the 
Keystone function in the projector’s menu system (see 
page 71) or by pressing the 
Keystone button on the projector’s 
control panel. 
Installing the Rear Cable Cover
If you’re mounting the projector on the ceiling, you can install the 
rear cable cover to enhance the cosmetic appearance of the system.
To install the cover, insert the cover’s tabs into the slots as shown, 
then push the cover against the projector until it locks into place.
note
If you’ve installed the 
wide-angle rear projection 
lens, you won’t be able to use 
the projector’s Focus, Zoom, 
or Lens Shift functions. You 
must position the projector 
itself to obtain the desired 
image height, size, and focus 
(but Keystone correction can 
still be used). 
Insert tabs