Epson Powerlite 8300i Multimedia Projector Users Guide

Solving Problems101
Use this table to interpret the projector’s status lights, then follow the instructions provided:
Status lights   = on  = flashing  = off 
Light Description and solution
If no lights are on, make sure the power cord is connected securely both at the 
power outlet and the projector. If you have just replaced the lamp, make sure the 
cover is securely fastened
.
When the power light is orange, the projector is in sleep mode. Press the Power 
button to turn it on.
When the power light is...

102Solving Problems
When the power and temperature lights are red, the projector has overheated, 
which turns off the lamp automatically. Wait about 5 minutes for the projector to 
cool, then unplug the power cord. 
Verify that the air filter is not clogged. Clean or replace it as described on page 91.
Make sure the room temperature is not above 95 °F (35 °C) and there is plenty of 
space around and under the projector for ventilation. Then plug the power cord 
back in and press the 
Power button. 
If...

Solving Problems103
Viewing the ‘About’ Menu Screen
Use the About menu to view information on the display settings of 
your computer and the number of hours the lamp has been used. 
To access the About menu:
1. Press the 
Menu button. You see the projector’s main menu 
screen.
2. Highlight the 
About menu and press Enter. 
You see the lamp usage hours and various input signal settings on 
the right:
The lamp typically lasts from 2000 to 3000 hours, depending on 
the selected Brightness Control setting...

104Solving Problems
Solving Problems with the 
Image or Sound 
You cannot turn on the projector.
■If you’re trying to turn on the projector using the remote control, 
the remote control may be switched off (there’s an on/off switch 
on its side) or low on battery power. Try pressing the P 
Power 
button on the projector instead.
■Make sure the power cord is properly connected, then wait for 
the P power light to turn orange before pressing the P 
Power 
button. 
The Ppower light flashes green for about a...

Solving Problems105
You see the message No Signal displayed.
■Make sure the cables are connected correctly, as described in 
Chapter 1.
■If you’ve connected a video player, make sure it’s turned on and 
playing. 
■If you’ve connected a laptop computer, make sure it’s set to 
display on an external monitor (see page 35). 
■You may need to select the image source (the projector port to 
which your equipment is connected). To switch sources, press the 
corresponding 
Source button on the projector or remote...

106Solving Problems
The image is stretched, compressed, cut off, or doesn’t fit on 
the screen.
 
■Press the Resize button on the remote control to make sure the 
projector is displaying at the correct resolution or aspect ratio.
■If you’ve connected equipment to the Computer 1, Computer 2, 
or BNC port, the wrong input signal setting may be selected. 
Select the correct setting, depending on the type of computer or 
video player you’ve connected (see page 70). 
■If you’re projecting from a computer,...

Solving Problems107
The image contains static, noise, or distortion.
■If you’re using a video player, make sure the correct Video Signal 
is selected in the Video menu (see page 70).
■If you’re using a computer, press the Auto button (on the remote 
control) or the 
Auto/Enter button (on the projector). This 
automatically resets the tracking, sync, position, and resolution. 
■If you’re using a computer cable longer than 6 feet (2 meters), or 
an extension cable, the image quality may be reduced. 
■Keep...

108Solving Problems
The colors of the image are not right.
■If you’ve connected equipment to the Computer 1, Computer 2, 
or BNC port, make sure the correct 
Input setting is selected in the 
Setting menu (see page 70). Selecting the wrong setting can cause 
images to appear green or purple. 
■Press the Color Mode button on the remote control; you can use 
the preset options to adjust the projector’s brightness and color 
for various lighting environments. 
■You can further adjust the color using various...

Solving Problems109
Solving Problems with the Remote 
Control
The projector doesn’t respond to remote control commands.
■Make sure the remote control is turned on using the switch on its 
side (see page 46).
■Make sure the remote control ID matches the ID of the projector 
you want to operate (see page 48). If you don’t know the 
projector ID, set the remote control ID to zero; this lets it work 
with any projector. 
■If you’ve held down the  pointer button for more than 10 
seconds, the remote control...

110Solving Problems
Where To Get Help
EPSON provides technical assistance through electronic support 
services 24 hours a day, as listed in the following table.
Telephone Support Services
To use the EPSON PrivateLine Support service, call (800) 637-7661 
and enter the PIN on the EPSON PrivateLine Support card included 
in your Start Here kit. This is the fastest way of speaking to a live 
representative, and it’s free. This service is available 6
AM to 6PM, 
Pacific Time, Monday through Friday, for the...