Epson Powerlite 8300i Multimedia Projector Users Guide

							Solving Problems101
Use this table to interpret the projector’s status lights, then follow the instructions provided:
Status lights   = on  = flashing  = off 
Light Description and solution
If no lights are on, make sure the power cord is connected securely both at the 
power outlet and the projector. If you have just replaced the lamp, make sure the 
cover is securely fastened
.
When the power light is orange, the projector is in sleep mode. Press the Power 
button to turn it on.
When the power light is flashing green, the projector is warming up. Wait for the 
image to appear.
When the power light is green, the projector is operating normally.
When the power light is flashing orange, the projector is cooling down. Do not 
unplug it until the light stops flashing and remains orange. If you want to turn it 
back on, wait until the light stops flashing.
When the power and temperature lights are flashing, the projector is getting too 
hot, but you can continue running it in this condition. 
Verify that the air filter is not clogged. Clean or replace it as described on page 91.
Make sure the room temperature is not above 95 
°F (35 °C) and there is plenty of 
space around and under the projector for ventilation.
Orange
Green
Green
Orange
Red
Orange 
						

							102Solving Problems
When the power and temperature lights are red, the projector has overheated, 
which turns off the lamp automatically. Wait about 5 minutes for the projector to 
cool, then unplug the power cord. 
Verify that the air filter is not clogged. Clean or replace it as described on page 91.
Make sure the room temperature is not above 95 °F (35 °C) and there is plenty of 
space around and under the projector for ventilation. Then plug the power cord 
back in and press the 
Power button. 
If the projector continues to overheat, contact EPSON for help (see page 110).
Warning: Except as specifically explained in this User’s Guide, do not attempt to 
service this product yourself.
When the power light is red and the temperature light is flashing red, there is a 
problem with the fan or temperature sensor. Unplug the power cord and contact 
EPSON for help (see page 110).
When the power light is green and the lamp light is flashing orange, the lamp is 
near the end of its life. To ensure continued operation, you should replace it as 
soon as possible (see page 94).
When the power light is red and the lamp light is flashing red, the lamp has burned 
out. Replace it as described on page 94.
If these lights come on after replacing the lamp, make sure the lamp is fully 
inserted and the lamp cover is attached. 
If all three lights are red, the projector has an internal problem. Unplug the power 
cord and contact EPSON for help (see page 110). 
Status lights   = on  = flashing  = off 
Light Description and solution
Red
Red
Red
Red
OrangeGreen
Red
Red
Red
Red
Red 
						

							Solving Problems103
Viewing the ‘About’ Menu Screen
Use the About menu to view information on the display settings of 
your computer and the number of hours the lamp has been used. 
To access the About menu:
1. Press the 
Menu button. You see the projector’s main menu 
screen.
2. Highlight the 
About menu and press Enter. 
You see the lamp usage hours and various input signal settings on 
the right:
The lamp typically lasts from 2000 to 3000 hours, depending on 
the selected Brightness Control setting (see page 64). If the 
number shown is close to that, make sure you have a spare lamp 
handy. (The lamp usage timer shows 0 H until you’ve used the 
lamp for at least 10 hours.) 
If you’ve installed a new lamp, be sure to reset the lamp timer (see 
page 96).
note
The information displayed 
depends on the input signal 
currently selected.Lamp usage 
						

							104Solving Problems
Solving Problems with the 
Image or Sound 
You cannot turn on the projector.
■If you’re trying to turn on the projector using the remote control, 
the remote control may be switched off (there’s an on/off switch 
on its side) or low on battery power. Try pressing the P 
Power 
button on the projector instead.
■Make sure the power cord is properly connected, then wait for 
the P power light to turn orange before pressing the P 
Power 
button. 
The Ppower light flashes green for about a minute as the 
projector warms up, and then it remains green during normal 
operation. (If the lights display a different pattern, see page 100.)
The projector is powered on, but not projecting an image.
■Press the A/V Mute button on the remote control to make sure 
the picture has not been turned off temporarily. 
■The projector may be in sleep mode. If the P power light is 
orange, press the P 
Power button to turn on the projector.
■The attached computer may be in sleep mode or displaying a 
black screen saver. Try pressing a key on the computer.
■If you just replaced the lamp, make sure the lamp is fully inserted 
and the cover securely reattached, or the projector won’t come on. 
■If you just turned off the projector, it may still be cooling down. 
Wait until the power light stops flashing and remains orange; then 
press the P 
Power button to turn the projector back on. 
						

							Solving Problems105
You see the message No Signal displayed.
■Make sure the cables are connected correctly, as described in 
Chapter 1.
■If you’ve connected a video player, make sure it’s turned on and 
playing. 
■If you’ve connected a laptop computer, make sure it’s set to 
display on an external monitor (see page 35). 
■You may need to select the image source (the projector port to 
which your equipment is connected). To switch sources, press the 
corresponding 
Source button on the projector or remote control 
(see page 34). Allow a few seconds for the projector to sync up 
after pressing the button.
You’ve connected a laptop, but the projector and laptop 
don’t display the same image.
■You have to enable your laptop to display both on its LCD screen 
and through its external monitor port (see page 35).
You see the message Not Supported displayed.
■Make sure the correct Video Signal is selected in the Video 
menu (see page 70). It should normally be set to 
Auto.
■Make sure your computer’s resolution doesn’t exceed UXGA 
(1600 
× 1200), and the frequency is supported by the projector. 
If necessary, change your computer’s resolution to a compatible 
setting (see page 120).  
						

							106Solving Problems
The image is stretched, compressed, cut off, or doesn’t fit on 
the screen.
 
■Press the Resize button on the remote control to make sure the 
projector is displaying at the correct resolution or aspect ratio.
■If you’ve connected equipment to the Computer 1, Computer 2, 
or BNC port, the wrong input signal setting may be selected. 
Select the correct setting, depending on the type of computer or 
video player you’ve connected (see page 70). 
■If you’re projecting from a computer, press the Auto button (on 
the remote control) or the 
Auto/Enter button (on the 
projector). This automatically resets the projector’s tracking, sync, 
resolution, and position settings. (To adjust these settings 
yourself, see page 65.)
■If you’re projecting from a computer, the computer may have 
been set for dual display. This causes the projector to display only 
half the image (the right or left side). Access your computer’s 
display settings (as you would to adjust other display properties—
see page 35), then turn off dual display. See your computer’s 
manual or online help for details. 
■You may have to adjust the Position setting if the image is 
slightly off-center (see page 67).
The image isn’t square, but tapered on the sides.
■If you’ve tilted up the projector by extending the legs, the image 
will be broader at the top. Try retracting the legs (so that the 
projector lies flat) and then use the 
Lens Shift button to adjust 
the height of the image (see page 39). 
If you need to extend the legs, you can still square up the image 
with the 
Keystone button (see page 40).
■If the projector is angled toward the screen from the left or right, 
the image will be broader on one side. Center the projector in the 
middle of the screen, facing the screen squarely.
If you can’t place the projector this way, correct the shape using the 
Quick Square feature in the projector’s menu system (see page 41). 
						

							Solving Problems107
The image contains static, noise, or distortion.
■If you’re using a video player, make sure the correct Video Signal 
is selected in the Video menu (see page 70).
■If you’re using a computer, press the Auto button (on the remote 
control) or the 
Auto/Enter button (on the projector). This 
automatically resets the tracking, sync, position, and resolution. 
■If you’re using a computer cable longer than 6 feet (2 meters), or 
an extension cable, the image quality may be reduced. 
■Keep your computer and video cables away from the power cord 
as much as possible to prevent interference.
■The video signal may be split between the computer and the 
projector. If you notice a decline in the projected image quality 
when the image is displayed simultaneously on your laptop and 
through the projector, turn off the laptop’s LCD display.
The image is blurry.
■There may be dirt or smears on the lens. Clean the lens as 
described on page 90.
■Adjust the focus using the Focus button.
■Make sure the lens is not fogged by condensation. You may need 
to wait before using the projector after moving it from a cold 
environment to a warm environment.
■If you’re projecting from a computer, press the Auto button (on 
the remote control) or the 
Auto/Enter button (on the 
projector). This adjusts the tracking, sync, position, and 
resolution settings. 
■Adjust the Sharpness setting on the Video menu (see page 64). 
When you change video settings, you should be able to see the 
effect on the screen immediately.  
						

							108Solving Problems
The colors of the image are not right.
■If you’ve connected equipment to the Computer 1, Computer 2, 
or BNC port, make sure the correct 
Input setting is selected in the 
Setting menu (see page 70). Selecting the wrong setting can cause 
images to appear green or purple. 
■Press the Color Mode button on the remote control; you can use 
the preset options to adjust the projector’s brightness and color 
for various lighting environments. 
■You can further adjust the color using various settings in the 
projector’s menu system (see page 68).
■Check your computer display settings to correct the color balance.
■As the lamp nears the end of its life, the image may become darker 
and the color start to deteriorate. Check the lamp timer to see 
how long the lamp has been in use (see page 103), and replace the 
lamp if necessary (see page 94). 
There is no sound.
■Make sure the A/V Mute button is not enabled.
■Use the Volume button to raise the sound-level.
■Make sure the sound cables are connected properly (see page 29). 
For computer audio, the cable should be connected to the 
computer’s   headphone jack or   audio out jack.
■For computer audio, make sure the volume control on your 
computer is not turned all the way down or muted. On a PC, you 
may be able to check this by clicking the volume control in your 
Windows System Tray (in the lower-right corner of the screen).
note
Because of the different 
technologies used, your 
projected image may not 
exactly match the colors on 
your laptop or computer 
monitor. 
						

							Solving Problems109
Solving Problems with the Remote 
Control
The projector doesn’t respond to remote control commands.
■Make sure the remote control is turned on using the switch on its 
side (see page 46).
■Make sure the remote control ID matches the ID of the projector 
you want to operate (see page 48). If you don’t know the 
projector ID, set the remote control ID to zero; this lets it work 
with any projector. 
■If you’ve held down the  pointer button for more than 10 
seconds, the remote control may have gone into sleep mode. 
Releasing the button restores normal operation. 
■The remote control’s batteries may not be installed correctly or 
may be low on power. To change the batteries, see page 50. 
■Make sure you are within 30 feet (9 meters) of the projector, and 
within range of the projector’s front or back sensor 
(approximately 30° to left or right and 15° above or below).
■Dim the room lights and turn off any fluorescents. Make sure the 
projector is not in direct sunlight. Strong lighting, especially 
fluorescent lights, may affect the projector’s infrared receivers.
■Turn off any nearby equipment that emits infrared energy, such 
as a radiant room heater.
You’ve connected a computer and you can’t control the 
mouse pointer with the remote control.
Make sure the cable is securely connected to both your computer’s 
USB port and the projector’s USB port (see page 27). 
						

							110Solving Problems
Where To Get Help
EPSON provides technical assistance through electronic support 
services 24 hours a day, as listed in the following table.
Telephone Support Services
To use the EPSON PrivateLine Support service, call (800) 637-7661 
and enter the PIN on the EPSON PrivateLine Support card included 
in your Start Here kit. This is the fastest way of speaking to a live 
representative, and it’s free. This service is available 6
AM to 6PM, 
Pacific Time, Monday through Friday, for the duration of your 
warranty period.
You may also speak with a projector support specialist by dialing one 
of these numbers:
■U.S.: (562) 276-4394, 6AM to 6PM, Pacific Time, Monday 
through Friday
■Canada: (905) 709-3839, 6AM to 6PM, Pacific Time, Monday 
through Friday
Toll or long distance charges may apply.
Before you call, please have the following information ready:
■Product name (EPSON PowerLite 8300i)
■Product serial number (located on the bottom of the projector)
■Computer configuration
■Description of the problem
You can purchase screens, carrying cases, or other accessories from 
EPSON at (800) 873-7766 or by visiting the EPSON Store at 
www.epsonstore.com (U.S. sales only). In Canada, please call 
(800) 463-7766 for dealer referral
.
Service Access
World Wide Web From the Internet, you can reach EPSON’s product support page at 
http://support.epson.com. After selecting your product, you can access 
troubleshooting information, download product documentation, and receive 
technical advice through e-mail.
Presenters Online Access tips, templates, and training for developing successful presentations at 
http://www.presentersonline.com