Epson Powerlite 826w+ Multimedia Projector Users Guide

Solving Problems141
The image isn’t square, but keystone-shaped.
■If the top or bottom of the image is broader, press the   or   
button on the projector until the image is square.
■If the projector is angled toward the screen from the left or right, 
the image will be broader on one side. Center the projector in 
front of the middle of the screen, facing the screen squarely. 
■Enable the Auto Keystone feature to automatically fix the shape. 
See page 108. 
The image contains static or noise.
■If you’re...

142Solving Problems
■Make sure your computer’s resolution setting is correct. Ideally, it 
should be 1280 
× 800 to match the projector’s native resolution 
for the PowerLite 826W+, or 1024 
× 768 for the PowerLite 
84+/85+/824+/825+. If this option isn’t available, select one of 
the other compatible video formats listed on page 157.
■If you are projecting from a co mputer, press the Auto button on 
the remote control. If that doesn’t work, you can adjust the 
Tracking and Sync settings in the Signal...

Solving Problems143
You see vertical bands or the image still looks blurry after 
trying the solutions in the previous section.
■If you’re projecting from a computer and displaying an image that 
contains a lot of fine detail, you  may notice vertical bands or some 
of the characters may look heavy or blurred. Press the 
Auto 
button on the remote control to reset the projector’s tracking and 
sync settings.
■If further adjustment is needed, you can fine-tune the Tracking 
and 
Sync settings manually...

144Solving Problems
■The projector’s lamp may need to be replaced. See page 122 for 
instructions.
■In the Image menu, select Reset to change the color settings back 
to their defaults.
■Make sure the cables are connected correctly and securely (see 
page 47).
The mouse pointer flickers when you are projecting through 
the USB cable connection.
Select All Programs > EPSON Projector > EPSON USB Display > 
EPSON USB Display Vx.x., then clear the Transfer layered 
window
 checkbox.
Moving images are not...

Solving Problems145
■Make sure the audio cable is connected correctly and securely at 
both ends (see page 59). For computer audio, connect the cable to 
your computer’s  headphone jack or   audio out jack. If you 
need to disconnect or reconnect the cable, lower the volume first.
■Make sure the volume control on your computer is not turned all 
the way down or muted. In Windows, you may be able to use the 
volume control in your Windows system tray (lower right corner 
of the screen). On a Mac, you may...

146Solving Problems
■If you are using the optional wireless LAN module, make sure 
that you have sufficient wireless signal strength (above 50 
percent). On a Mac, check the AirPort icon on the Mac menu 
bar. In Windows, see the documentation for your computer’s 
wireless card or adapter for details.
■Make sure you aren’t projecting one of the EasyMP Network 
Projection configuration screens. (You should see a message that 
the projector is ready to connect.) If you have to exit a 
configuration screen,...

Solving Problems147
■If you’re using a projector keyword, it changes each time you turn 
the projector off and then on again. Check the projector’s 
keyword on the LAN standby screen and enter it at the prompt.
■If you’re using AirPort, check the configuration of your network. 
Start the AirPort Admin utility, select your base station, click 
Configure and click Show All Settings. Click the Network 
tab. If you set up your projector to connect in DHCP mode, turn 
on 
Distribute IP Addresses and Share a...

148Solving Problems
Solving Problems with the Remote 
Control
The projector doesn’t respond to remote control commands.
■The remote control’s batteries may not be installed correctly or 
may be low on power. To change the batteries, see page 32. 
■Make sure you are within about 20 feet (6 meters) of the projector 
and within range of the projector’s front or back sensor 
(approximately 30° to the left or right and 30° above or below).
■Dim the room lights and turn off any fluorescent lights. Make 
sure...

Solving Problems149
Where to Get Help
In the U.S. and Canada, see the sections below.
In Latin America, see the information on your Guía de instalación or 
Guia de instalação  sheet.
Internet Support 
Visit Epson’s support website at  www.epson.com/support and select 
your product for solutions to common problems. You can download 
utilities and documentation, get FAQs and troubleshooting advice, or 
e-mail Epson with your questions.
Speak to a Support Representative
To use the Epson PrivateLine Support...

150Solving Problems
Purchase Supplies and Accessories
You can purchase screens, carrying cases, or other accessories from an 
Epson authorized reseller. To find the nearest reseller, call 
800-GO-EPSON (800-463-7766). Or you can purchase online at 
www.epsonstore.com (U.S. sales) or www.epson.ca (Canadian sales).