Epson Powerlite 826w+ Multimedia Projector Users Guide

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Solving Problems
This chapter helps you solve problems with your projector, and tells 
you how to contact technical support for problems you can’t solve 
yourself. The following information is included:
■Using the projector’s on-screen help system
■What to do when the projec tor’s status lights flash
■Solving projector operation problems
■Solving problems with the image or sound
■Solving network problems
■Solving problems with the remote control
■Contacting technical support 

132Solving Problems
Using On-Screen Help
If the image doesn’t look right or your audio isn’t working, you can 
get help by pressing the 
? Help button on top of the projector or on 
the remote control.
1. Press the 
? Help button on the remote control or on the 
projector.
You see the Help Menu.
2. Use the  pointer button on the remote control or the  navigational buttons on the proj ector to highlight menu items.
3. Press the 
Enter button on the remote control or on the projector 
to select the menu...

Solving Problems133
What To Do When the Lights Flash
The lights on top of the projector indicate the projector’s status.
Refer to the following table for a complete description of the 
projector’s status lights:
Temperature 
light
Lamp light
Power light
Status lights
Light Status Description
Orange The projector is in sleep or standby mode. You can unplug it or you can  press the 
P power button to turn it on.
Flashing 
green The projector is warming up. Wait for the image to appear.
Green The projector...

134Solving Problems
Flashing red  There is a problem with the fan or temperature sensor. Stop using the projector, disconnect the power cable, and contact Epson as described 
on page 149.
Flashing 
orange Rapid cooling is in progress. Although this is not an abnormal condition, 
projection will stop automatically if the temperature rises higher. Make 
sure there is plenty of space around the projector for ventilation, and that 
the air filter and vents are clear. If you’re using the projector above 4900...

Solving Problems135
Viewing Lamp Usage and Other Information
Use the Info menu to view information about the display settings of 
your computer and the number of hours the lamp has been used. 
Press the 
Menu button and highlight the Info menu. 
You see the lamp usage hours and various input signal settings on the 
right. 
The life span of the lamp is about 5000 hours if the 
Power 
Consumption
 setting in the Settings menu is set to Normal 
(default), and 6000  hours if the Power Consumption setting is...

136Solving Problems
The buttons on the projector don’t work.
If the control panel buttons have been locked, try using the remote 
control instead. See page 115 for information about locking the 
control panel.
You hear the projector’s fan after the power has been turned 
off.
If Standby Mode is set to Communication On, the fan continues to 
operate after the projector has cooled down. See page 117 for more 
information about this setting.
Solving Problems  with the Image 
or Sound
No image appears on...

Solving Problems137
■If you’re projecting through your computer’s USB port, make 
sure the 
USB Type B setting in the Extended menu is set to USB 
Display
 (see page 118). The USB display feature is not available 
for Windows 98 or Me.
With Windows, you may need to install the USB display drivers 
manually by clicking 
My Computer or Computer, then 
EPSON_PJ_UD, then EMP_UDSE.EXE. If nothing is projected 
after the USB display drivers are installed, click 
All Programs, 
EPSON Projector, EPSON USB...

138Solving Problemswhile pressing it. Allow a few seconds for the projector to sync up 
after changing the setting. Chec
k your notebook’s manual or 
online help for details. 
On most systems, the   key lets you toggle between the LCD 
screen and the projector, or display on both at the same time.
■Depending on your computer’s vi deo card, you might need to use 
the Display utility in the Control Panel to make sure that both the 
LCD screen and external monitor port are enabled. See your 
computer’s...

Solving Problems139
The Projector and Notebook Don’t Display the Same Image
If you’re projecting from a notebook, and you can’t see your image on 
the projection screen and on your computer at the same time, follow 
these guidelines.
If you’re using a PC notebook:
■On most systems, there’s a function key that lets you toggle 
between the LCD screen and the projector, or display on both at 
the same time. It may be labeled 
CRT/LCD or have an icon such as 
. You may have to hold down the 
Fn key while...

140Solving Problems3. Click 
Detect Displays.
4. Do one of the following: Mac OS X 10.6.x users:  Click 
Show displays in menu bar.
Other Mac OS X users:  Make sure the 
VGA Display or Color 
LCD
 dialog box is selected, click the Arrangement  or Arrange 
tab, then make sure the 
Mirror Displays  checkbox is selected. 
Only part of the image is displayed.
■Press the Aspect button on the remote control to select a 
different setting (see page 36).
■If projecting from a computer, press the Auto button on...