Epson Powerlite 735c Multimedia Projector Users Guide

Solving Problems105
Solving Problems with the 
Image or Sound
No image appears on the screen.
■Check that the P power light is green, not flashing, and the lens 
cap is off. 
■The projector may be in sleep mode. If the P power light is 
orange, press the 
Power button to turn the projector on.
■If the power was switched off and then on again, the projector 
may still be cooling down. Wait until the power light stops 
flashing and remains orange; then press the 
Power button again.
■Try pressing the other...

106Solving ProblemsIf you’re using a PC laptop:
■Hold down the Fn key on the keyboard and press the function 
key that lets you display on an external monitor. It may have an 
icon such as  , or it may be labelled 
CRT/LCD. Allow a few 
seconds for the projector to sync up after pressing it. Check your 
laptop’s manual or online help for details. 
On most systems, the   key lets you toggle between the LCD 
screen and the projector, or display on both at the same time.
■Depending on your computer’s video...

Solving Problems107
The message Not Supported is displayed.
■Make sure the correct Input Signal is selected in the Video menu 
(see page 77).
■Make sure your computer’s resolution doesn’t exceed UXGA 
(1600 
× 1200), and the frequency is supported by the projector 
(see page 122). If necessary, change your computer’s resolution 
setting as described on the following page. 
Only part of the computer image is displayed.
■Press the Auto button on the remote control.
■Make sure the image Position setting is...

108Solving Problems
The image contains static or noise.
■Make sure the correct Input Signal is selected in the Video menu 
(see page 77).
■If you’re using a computer cable longer than 6 feet (2 meters), or 
an extension cable, the image quality may be reduced.
■Keep your computer and video cables away from the power cord 
as much as possible to prevent interference.
■The video signal may be split between the computer and the 
projector. If you notice a decline in the projected image quality 
when the...

Solving Problems109
You see vertical stripes or the image still looks blurry after 
trying the solutions in the previous section.
■If you’re projecting from a computer and displaying an image that 
contains a lot of fine detail, you may notice one or more vertical 
stripes or bands, or some of the characters may look heavy or 
blurred. Press the 
Auto button on the remote control. This resets 
the projector’s tracking and sync settings.
■If further adjustment is needed, you can fine-tune the Tracking...

110Solving Problems
The colors of the image are not right.
■If you’re displaying a computer image, use the Color Mode 
option in the projector’s Video menu to adjust the color. If you’re 
displaying video, adjust the 
Color, Tint, and Color Mode 
settings on the Video menu.
■Try changing the Color Adjustment setting on the Advanced 
menu.
■Check your computer display settings to correct the color balance.
There is no sound.
■Make sure the A/V Mute button is not enabled.
■Try adjusting the Volume setting...

Solving Problems111
Solving EasyMP Problems 
An image displayed with EasyMP appears distorted.
Because of their resolution, some JPEG images cannot be displayed 
correctly. Some JPEG files from digital cameras cannot be previewed. 
Files with a high compression ratio may appear blurry.
In EMP SlideMaker, some PowerPoint files don’t appear in 
the file window.
EMP SlideMaker does not support PowerPoint 95. Files created in 
this version of PowerPoint must be opened and resaved in PowerPoint 
97 or later....

112Solving Problems
Solving Problems with the Remote 
Control
The projector doesn’t respond to remote control commands.
■If you’re using the remote control for the first time, be sure to 
remove the protective tape from the battery tray as shown on 
page 22.
■The remote control’s battery may not be installed correctly or may 
be low on power. To change the battery, see page 23. 
■Make sure you are within 20 feet (6.1 meters) of the projector, 
and within range of the projector’s front or back sensor...

Solving Problems113
Where To Get Help
EPSON provides technical assistance through electronic support 
services 24 hours a day, as listed in the following table.
Telephone Support Services
To use the EPSON PrivateLine Support service, call (800) 637-7661 
and enter the PIN on the EPSON PrivateLine Support card included 
in your owner’s kit. This is the fastest way of speaking to a live 
representative, and it’s free. This service is available 6
AM to 6PM, 
Pacific Time, Monday through Friday, for the...

114Solving Problems