Epson Powerlite 6110i Multimedia Projector Users Guide

							Solving Problems101
The image is blurry.
■There may be dirt or smears on the lens cover glass. Clean the lens 
cover glass as described on page 86.
■Adjust the focus using the focus ring.
■Make sure the lens is not fogged by condensation. You may need 
to wait before using the projector after moving it from a cold 
environment to a warm environment.
■Make sure the projector is within the recommended projection 
distance (2.7 to 48.2 feet [0.83 to 14.69 meters]). 
						

							102Solving Problems
■Adjust the Sharpness setting on the Image menu (see 
Chapter 4). When you change video settings, you should be 
able to see the effect on the screen immediately. If you’re 
projecting from a computer, you may also need to adjust the 
tracking and sync as described in the next section. If you don’t 
like the new settings, you can always select 
Reset to return to the 
factory default settings.
You see vertical stripes, or the image still looks blurry after 
trying the solutions in the previous section.
■If you’re projecting from a computer and displaying an image that 
contains a lot of fine detail, you may notice one or more vertical 
stripes or bands, or some of the characters may look heavy or 
blurred. Press the 
Auto button on the remote control. This resets 
the projector’s tracking and sync settings.
■If further adjustment is needed, you can fine-tune the Tracking 
and 
Sync settings manually using the Signal menu as described in 
Chapter 4.
1. Fill the screen with an image containing fine detail when 
making these adjustments. For example, in Windows you can 
select a pattern to appear as your desktop background. If this 
option isn’t available, try projecting black text on a white 
background.
2. Adjust the 
Tracking to eliminate vertical stripes. 
3. Adjust the 
Sync setting to increase the sharpness of the 
image.  
						

							Solving Problems103
The colors of the image are not right.
■If you’re displaying a computer image, use the Color Mode 
option in the projector’s Image menu to adjust the color. If you’re 
displaying video, adjust the 
Color, Tint, and Color Mode 
settings on the Image menu.
■Try changing the Color Adjustment setting on the Image menu.
■Check your computer display settings to correct the color balance.
There is no sound.
■Make sure the A/V Mute button has not been pressed.
■Try adjusting the Volume setting in the Settings menu (see 
page 59).
■If you’re using a VCR or other video source, make sure the 
volume is not turned all the way down or muted. Also, make sure 
the cables are connected correctly, as described in Chapter 1.
■If your presentation includes computer audio, make sure the 
volume control on your computer is not turned all the way down 
or muted. If you’re using the audio cable, make sure it is securely 
connected to both the projector and your computer’s   
headphone jack or   audio out jack.
■Make sure the Windows volume controls on your computer are 
not turned all the way down or set to Mute. You may be able to 
check this by clicking the volume control in your Windows 
System Tray (lower right corner of the screen).
note
Because of the different 
technologies used, your 
projected image may not 
exactly match the colors on 
your notebook or computer 
monitor. 
						

							104Solving Problems
Solving Password Problems 
You have forgotten the password.
■Write down the request code that appears in the Password Protect 
Release screen and contact Epson. See page 106.
■If you turned on the password protect feature before setting the 
password and no password was set before, try using the default 
password: 
0000.
The remote control is not available.
You must have the remote control to enter the password. You can 
purchase a replacement remote control from Epson. See page 107.
Solving EMP Monitor Problems 
You don’t see your projector in the EMP Monitor window.
■Make sure that you’ve connected the projector to the network and 
configured it correctly; see page 75. Also, make sure you’ve 
registered the projector with EMP Monitor. See page 79.
■Make sure that Standby Mode in the Extended menu is set to 
Network On.
■If the computer you are using is running Windows XP, 2000, or 
NT 4.x, you must be logged in as the Administrator.
■Try restarting your computer. 
						

							Solving Problems105
Solving Problems with the Remote 
Control
The projector doesn’t respond to remote control commands.
■If you’re using the remote control for the first time, make sure the 
batteries are installed, as shown on page 43.
■The remote control’s batteries may not be installed correctly or 
may be low on power. To change the battery, see page 43. 
■Make sure you are within 33 feet (10 meters) of the projector, and 
within range of the projector’s front or back sensor 
(approximately 30° to the left or right and 15° above or below).
■Dim the room lights and turn off any fluorescent lights. Make 
sure the projector is not in direct sunlight. Strong lighting, 
especially fluorescent lights, may affect the projector’s infrared 
receivers. Also, turn off any nearby equipment that emits infrared 
energy, such as a radiant room heater.
■Make sure the projector’s remote receivers aren’t turned off; see 
page 59. 
						

							106Solving Problems
Where To Get Help
Internet Support
Visit Epson’s support website at epson.com/support and select your 
product for solutions to common problems. You can download 
utilities and documentation, get FAQs and troubleshooting advice, or 
e-mail Epson with your questions.
Visit http://www.presentersonline.com to access tips, templates, and 
training for developing successful presentations.
Speak to a Support Representative
To use the Epson PrivateLine Support service, call (800) 637-7661 
and enter the PIN on the included Epson PrivateLine Support card. 
This is the fastest way of speaking to a live representative, and it’s free. 
This service is available 6
AM to 6PM, Pacific Time, Monday through 
Friday, for the duration of your warranty period.
You may also speak with a projector support specialist by dialing one 
of these numbers:
■U.S.: (562) 276-4394, 6AM to 6PM, Pacific Time, Monday 
through Friday. 
■Canada: (905) 709-3839, 6AM to 6PM, Pacific Time, Monday 
through Friday.
Days and hours of support are subject to change without notice. Toll 
or long distance charges may apply.
Before you call, please have the following information ready:
■Product name (PowerLite 6110i)
■Product serial number (located on the back of the projector)
■Proof of purchase (such as a store receipt) and date of purchase
■Computer or video configuration
■Description of the problem 
						

							Solving Problems107
Purchase Supplies and Accessories
You can purchase screens, carrying cases, or other accessories from an 
Epson authorized reseller. To find the nearest reseller, call 
800-GO-EPSON (800-463-7766). Or you can purchase online at 
www.epsonstore.com (U.S. sales) or www.epson.ca (Canadian sales).  
						

							108Solving Problems 
						

							109
A
Projector Installation
This appendix provides guidelines on installing the projector in a 
permanent location, such as a theater or conference room.
Installation Guidelines
The projector can be installed for four different viewing setups: front 
projection, ceiling mounting, rear projection onto a semi-transparent 
screen, or rear/ceiling projection, as shown: 
Front projection Rear projection
Rear/ceiling projection
Front/ceiling projection 
						

							110Projector InstallationTo project from overhead, you’ll need the optional ceiling mounting 
hardware; see page 14 for ordering information. You’ll also need to 
select 
Front/Ceiling or Rear/Ceiling in the projector’s Extended 
menu to flip the image upside-down. To project from the rear, select 
Rear (see page 61).
If you’re mounting the projector on the ceiling and you place it above 
screen level, you’ll have to tilt it down to position the image on-screen. 
This causes the image to lose its square shape. You can then correct 
the distortion by using the 
Keystone function in the projector’s 
menu system (see page 58) or by using the   or   buttons on the 
projector’s control panel.
If you place the projector so that the lens is level with the bottom of 
the screen, the image will be square and you won’t have to adjust it. If 
you place the lens lower than the bottom of the screen, you may have 
to tilt the projector upward if you want to fill the whole screen with 
the image. 
If you want to be able to control the projector’s settings from a remote 
computer, see Chapter 5.
warning
When installing or 
adjusting the ceiling 
mount, do not use 
adhesives to prevent the 
screws from loosening and 
do not use any type of oil or 
lubricant. These may cause 
the projector casing to 
crack and the projector 
may fall, causing serious 
injury and serious damage 
to the projector.