Epson PictureMate 100 User Manual

Troubleshooting45
Photo Quality Problems
You see banding (light lines) in your prints.
❏The print head nozzles may need cleaning; see 
“Cleaning the Print Head” on page 40.
❏ Make sure the glossy side of the paper is face up.
❏ The photo cartridge may need replacing. To 
replace the cartridge, see “Replacing the Photo 
Cartridge” on page 33.
❏ The print head may need aligning; see “Aligning 
the Print Head” on page 41. 
Your printout is blurry or smeared. ❏
Use the PictureMate Photo Paper to ensure...

46Troubleshooting
❏Make sure your paper isn’t damaged, old, dirty, 
or loaded face down. If it is, reload a new stack of 
paper with the glossy side up.
Colors in your photo are wrong or missing. 
❏ Make sure the Color Effect  setting is set to Color 
for color photos. See “Printing Photos in Black and 
White or Sepia” on page 18.
❏ The print head nozzles may need cleaning; see 
“Cleaning the Print Head” on page 40.
❏ The photo cartridge may be old or low on ink. To 
replace the cartridge, see...

Troubleshooting47
Miscellaneous Printout Problems 
The printer prints blank pages.
The print head may need cleaning. See “Cleaning the 
Print Head” on page 40. 
The borders or layout are incorrect.
❏Check your Layout setting to see if it is correct. 
See “Basic Photo Printing” on page 16.
❏ If you have a border on one side of your photo but 
not the other, make sure the paper is positioned 
correctly in the paper support, all the way to the 
right . Slide the edge guide against the paper. 
❏ If the...

48Contacting Customer Support
Contacting Customer Support
Regional Customer Services
If your Epson product is not operating properly and 
you cannot solve the problem using the 
troubleshooting information in your product 
documentation, contact customer support services for 
assistance. Check your Pan-European Warranty 
Document for information on how to contact EPSON 
Customer support.
They will be able to help you much more quickly if 
you give them the following information:
❏Product serial number...

50Options and Consumable Products
Options and Consumable Products
Options
Bluetooth Photo Print Adapter
Bluetooth unit C12C824✽✽✽
Note:
The asterisk is a substitute for the last digit of the product 
number, which varies by location.  See “Printing From a Bluetooth Device” on page 27
Lithium Ion Battery
An optional rechargeable battery means you can use 
PictureMate without the AC adapter.
Lithium Ion Battery C12C83107 ✽
Note:
The asterisk is a substitute for the last digit of the product 
number, which...

Options and Consumable Products51
Using the Optional Battery
Note:
❏Install the battery after installing the first photo 
cartridge and after ink charging is finished.
❏ You cannot save data on the memory card to an 
external device when using the battery. Connect the 
AC adapter to PictureMate when you save data.
❏ When you copy data on a computer to your memory 
card, confirm that there is enough power in the battery. 
If the battery runs out, saving is canceled, and 
corrupted data may remain on the...

52Options and Consumable Products
Note:
Push the battery all the way into the compartment so 
that it locks into place as shown below.
5. Close the battery cover.
Removing the battery
1. Make sure that PictureMate is turned off.
2. Open the battery cover. 3. Move down the battery latch and pull out it.
4. Close the battery cover.
Charging the battery
After installing the battery, charge the battery using 
the AC adapter.
1. Make sure that the battery is installed.
2. Connect the power cord and AC...

Options and Consumable Products53
When PictureMate is on during charging,   icon 
blinks on the LCD panel. When the battery is fully 
charged,   icon appears.
Note:
The battery may not be charged correctly if the temperature 
of the operation is not guaranteed.
Checking the battery status
The battery status is always displayed at the top left 
corner of the LCD panel. 
Battery performance
* When printing from a Memory Stick with a fully charged, fresh  battery, at room temperature. The number of sheets...

54Printer Specifications
Printer Specifications
Printer Electrical
Rating
Printer
AC Adapter
DimensionsStorage
Width: 256 mm (10.0 inches)
Depth: 154 mm (6.1 inches)
Height: 167 mm (6.6 inches)
Printing
Width: 256 mm (10.0 inches)
Depth: 305 mm (12.0 inches)
Height: 167 mm (6.6 inches)
Printable area Border printing: 3 mm margin for all 
sides of paper
Borderless printing: 0 mm margin
Paper tray capacity 20 sheets
Weight 2.7 kg (6.0 lb) without battery and 
photo cartridge
AC adapter 
operatedOptional...

Printer Specifications55
Printer Operated by AC AdapterEnvironmental
*Without condensation
When not charging 
an optional battery
When charging an 
optional battery
AC 
100-120V 
Input AC 
220-240 V 
Input AC 
100-120 V 
InputAC 
220-240 V 
Input
Power 
consumption 
using AC 
adapter Continuous 
printing
Approx. 
11.0 WApprox. 
11.5 W Approx. 
30 WApprox. 
30 W
Sleep 
mode Approx. 
4.0 W Approx. 
4.5 W  Approx. 
22 W Approx. 
23 W
Stand-by 
mode Approx. 
0.7 WApprox. 
1.0 W  Approx. 
22 W Approx. 
23 W...